interpersonal communication Exam 2

Advantages/Disadvantages of "You" statements

Adv.= signals other orientation (good for positive remarks) Dis.= can sound judgmental

Advantages/Disadvantages of "I" statements

Adv.= takes personal responsibility Dis.= can be seen as selfish

what are the 3 steps to a perception check?

1. description of behavior you noticed 2. at least 2 interpretations of the behavior 3. a request for clarification about how to interpret the behavior

Advantages/Disadvantages of "We" statements

Adv.= signals inclusion Dis.= may speak improperly of others

What are the four steps to the perception process?

Selection, organization, interpretation, negotiation

What is convergence?

adapting your style of speech to match other's

what physiological factors should be considered in the perception process?

age, health, hunger, the senses, biological cycles, psychological challenges

what are the schemes we use to classify people?

appearance, interaction style, membership, social roles, psychological traits

organization

arrange information in a meaningful way. you use schemas to do this.

Advantages/Disadvantages of "It" statements

avoids personal responsibility

secondary emotion

comes from more complex thinking. these appear after primary emotions have been thought about.

How is language symbolic?

connections between words and ideas is arbitrary. letters/words don't actually look like the things they are referring to.

facilitative emotion

emotions which contribute to effective functioning. (Ex. a little nervousness may help you perform better)

debilitative emotion

emotions which detract from normal functioning. (Ex. staying angry about an argument that happened months ago)

What are 3 types of semantic language that cause misunderstandings?

equivocation, relative language, static evaluations

what is negotiation in relation to perception?

it is sense making of a situation. if two narratives clash you may negotiate until you reach common ground. influence their perception.

what 4 elements make up emotions?

physiological reactions, nonverbal reactions, cognitive interpretations, verbal expression

What is divergence?

speaking in a way that emphasizes the differences of your speech from other's

static evaluations

statements with mistaken assumptions about people (Ex. He is always nice)

equivocation

statements with more than one commonly accepted definition

What is emotional contagion?

the tendency to mimc the emotional experiences and expressions of others

interpretation

the way we see things. may be different based on personal experience, knowledge, attitude.

Advantages/Disadvantages of "But" statements

tries to sugar coat bad news

true or false: shared narratives don't need to be accurate to work

true

relative language

words that gain their meaning by comparison (Ex. fast/slow, smart/dumb)

negotiation

you may influence another person's perception. you negotiate to reach a common ground when personal narratives clash.

selection

you pick what you pay attention to. May be bc the stimuli is intense, repetitious, or changing.

primary emotion

your initial reaction. the emotions you feel first as a response to a situation.