Interpersonal Communication: Pre/Post Test

Identify a true statement about barriers to effective nonverbal communication. -A number of behaviors require large personal space while communicating with others. -A number of behaviors that prevent one from communicating effectively are in one's open area according to the Johari window. - A number of behaviors are culturally specific—the way they are perceived is different in different cultures. - A number of behaviors need bright lighting and loud color scheme in the place where communication takes place.

A number of behaviors are culturally specific—the way they are perceived is different in different cultures.

Which of the following statements is incorrect? -People who successfully apply emotional intelligence create win-win relationships and outcomes for themselves and others. -According to the "80/20" rule, an estimated 20 percent of results are achieved from 80 percent of focused time. -Stress does not come from an event, but from how we respond to the event. -Mindfulness-based stress reduction aims at reinforcing human capacities for relaxation, awareness, insight, and behavior change.

According to the "80/20" rule, an estimated 20 percent of results are achieved from 80 percent of focused time.

Which of the following behaviors demonstrates the "empowering" function of an external leader? -Delegating authority -Obtaining external support -Seeking information from specialists -Caring for team members

Delegating authority

Candace has realized that for her department to be effective, she needs to give her team members more power. She involves them in crucial decision making and in controlling certain aspects of their tasks. Candace is using the process known as: -Coaching -Empowerment -Counseling -Negotiation

Empowerment

________ is a way of identifying your work/life priorities and developing strategies for attaining personal and professional objectives. -Career planning -Goal setting -Ethical dilemmas -Team work

Goal setting

Which of the following is an effective "I" statement? -If you don't come with me, then I will go alone. -I think you are being a baby. -If you don't finish this work, then I will have to suspend you. -I feel confused when I receive no feedback from you on my performance.

I feel confused when I receive no feedback from you on my performance.

Which of the following statements accurately describes BATNA? -It is a written agreement that ensures commitment to what was negotiated. -It is the best outcome a negotiating party can get should the negotiation neither occur nor conclude. -It is the explanation behind the position that expresses why a negotiator wants what they want. -It is the minimum that an individual will accept out of a negotiation.

It is the best outcome a negotiating party can get should the negotiation neither occur nor conclude.

Which of the following statements is true of leaders? -The terms "manager" and "leader" can be used interchangeably. -The power of leadership is merely designated by a formal power base designated to leaders. -Leadership is limited to the person with the title of the leader. -Leaders move beyond the basic tasks of the day by creating a vision.

Leaders move beyond the basic tasks of the day by creating a vision.

Which of the following groups would be better able to manage cross-cultural differences? -Employees who prefer work assignments in their home country -Organizations that adopt a narrow, one-culture perspective -Executives who spend most of their time with people of their own nationality -Managers committed to accepting a diversity of backgrounds and perspectives

Managers committed to accepting a diversity of backgrounds and perspectives

Which of the following statements is not true about self-awareness? -Self-awareness involves a capacity to monitor and control biases that potentially affect your decision making. -Managers who have low self-awareness are superior performers. -Self-awareness can be increased by acquiring multiple experiences in diverse situations and with diverse others. -Self-awareness is best described as the capacity for introspection and the ability to reconcile oneself as an individual separates from the environment and other individuals.

NOT A or C!

_____ is communicating with business associates, classmates, friends, loved ones, and other people you don't already know. -Intercultural communication -Intracultural communication -Interpersonal communication -Intrapersonal communication

NOT A or D!

The basic elements of intrapersonal effectiveness include all of the following EXCEPT: -Self-awareness -Listening -Self-management -Self-disclosure

NOT C or D!

_____ is understanding yourself, your goals, your strengths and weaknesses, your biases, and your self-management skills. -Intercultural communication -Intracultural communication -Interpersonal communication -Intrapersonal communication

NOT C or D!

Which of the following strategies should be adopted for effective active listening? -One should not ask questions even if they do not understand a message completely -One should not interrupt a speaker before they are finished. -One should avoid direct eye contact. -One should not paraphrase a message because it always leads to misinterpretations.

One should not interrupt a speaker before they are finished.

Which of the following statements is true of ethical dilemmas? -They arise when managers must choose between their own interests and the interests of someone else or some other group. -They provide organizations with a set of internal mechanisms to ensure sound decisions are made. -Employees in companies with ethical dilemmas are better prepared to treat customers fairly and consistently if a conflict arises. -Employees in companies with ethical dilemmas feel empowered to think clearly, to make decisions, and to articulate the rationale for their decisions.

They arise when managers must choose between their own interests and the interests of someone else or some other group.

Which of the following statements is not true? -Managing diversity leads to a work environment that will allow employees to achieve their full potential while ensuring that strategic organizational goals are being effectively met. -By seeking opportunities to interact with a wide variety of peers we build relationships with diverse others. -By learning social conventions we can recognize that what one culture considers rude, another sees as perfectly acceptable. -To exhibit sensitivity to diversity in a professional setting we should not take into account generational differences within the organization.

To exhibit sensitivity to diversity in a professional setting we should not take into account generational differences within the organization.

Which of the following statements is true of trust? -Trust is very easy to develop, but it is very difficult to destroy. -Trust is a right; it cannot be earned. -Trust is an aspect of relationships that is constant across all relationships. -Trust is situation-dependent, and it evolves over time.

Trust is situation-dependent, and it evolves over time.

________ are concepts or beliefs about desirable outcomes that transcend specific situations and guide an individual's selection or evaluation of behaviors and events. -Traits -Values -Skills -Goals

Values

Not all conflicts are manageable or worth the effort needed to resolve them. Sometimes the situation worsens because too much attention is paid to issues that are better left ignored. In order to manage conflict in such cases, it is ideal to -threaten to bring in a third party -search for a common goal or ground -decide whether to engage in the conflict in the first place -control temper and emotional response

decide whether to engage in the conflict in the first place

In effective teams, it is ideal for the team leader to -openly reject any ideas and perspectives proposed by team members. -reassign underperformers directly to a different team without one-on-one talks. -discourage time-outs whenever they are a dire necessity. -watch for nonverbal cues and changes in the group's dynamics.

watch for nonverbal cues and changes in the group's dynamics.