IPCx Prof Quiz Update

9. Which kind of power can be used in problem solving based on competition (win-lose)?

> a. character attacks > b. verbal attacks > c. ridicule > d. passive aggression e. ( all of the above )

7. Avoidance may be the best course

> a. if the risk of speaking up is too great > b. if the issue is generally minor > c. if the conflict occurs in an unimportant relationship > d. ( all of the above ) e. none of the above

7. Barriers to listening include

> a. information overload > b. rapid thought and noise c. other-affirmation d. all of the above e. ( a and b only )

7. Research shows that aggressiveness is associated with

> a. physical violence in marriages > b. juvenile delinquency > c. depression d. ( all of the above )

6. Components in our emotions include

> a. physiological changes > b. nonverbal manifestations > c. cognitive interpretations d. a and b e. ( a and b and c )

10. The way a relationship ends depends on whether

> a. the onset of problems is sudden or gradual > b. negotiations about disengagement are brief or lengthy > c. the outcome is termination or continuation in some other form d. ( all of the above ) e. a and c only

6. Silent listening is the best response to use when

> a. you aren't sure if the other person wants to discuss an unpleasant situation > b. you don't want to encourage a speaker to keep talking > c. you are open to the speaker's ideas and interjecting isn't appropriate > d. you want the speaker to talk through their own solution to a problem e. ( all of the above )

8. Making comments such as "You never do anything right. What is the matter with you?" is indicative of which family conflict role?

a. ( Blamer ) b. Placate c. Computer d. Distracter e. laissez-faire

10. Comparing listening, speaking, reading, and writing, which of the following is true?

a. ( Listening is most used but taught least. ) b. Speaking is used most but taught least. c. Reading is used most and taught most. d. Writing is used most and taught most. e. Reading is taught most and used least.

8. Susan's professors think she is always listening to their lectures because of her eye contact, nods, and note-taking. In reality, Susan is using the class time to catch up on her personal diary. Susan is guilty of

a. ( Pseudolistening ) b. filling in the gaps c. insulated listening d. defensive listening e. none of the above

1. A family is defined as "a system with two or more interdependent people who have a common past history and a present reality and who expect to influence each other in the future."

a. ( True )

1. Although it is impossible to eliminate conflict, there are ways to manage it effectively.

a. ( True )

1. Daniel Goleman's concept of emotional intelligence refers to the ability to understand and manage one's own emotions and to be sensitive to others' feelings.

a. ( True )

1. Listening is defined as the process of making sense of others' spoken messages.

a. ( True )

1. The kinds of messages that affirm the value of others have been called confirming communication.

a. ( True )

1. Your text suggests that a relationship is less a thing than a process.

a. ( True )

2. Most people view conflict as something to be avoided whenever possible.

a. ( True )

2. People from warmer climates tend to be more emotionally expressive than those in colder climates.

a. ( True )

2. Research by Virginia Richmond asserts that satisfied couples talk more to one another than do less satisfied ones.

a. ( True )

2. Research indicates that executives spend approximately 60 percent of their communication time listening.

a. ( True )

3. Average-looking people with pleasing personalities are likely to be judged as attractive.

a. ( True )

3. Both men and women express anger equally, but men are less bashful about revealing their strengths and positive emotions.

a. ( True )

3. Communication climate is determined by the degree to which people see themselves as valued.

a. ( True )

3. Failing to take the other's perspective when listening" is one of the most frequent marital communication problems.

a. ( True )

3. Research by Cupach and Metts revealed that college students in romantic relationships who believed that conflicts are destructive were most likely to neglect or leave the relationship and less likely to seek a solution than couples who had less negative attitudes.

a. ( True )

4. Family members are interdependent. Each event is a reaction to the family's history, and each event shapes future interaction.

a. ( True )

4. Research suggests there is a significant connection between verbal aggression and physical aggression.

a. ( True )

4. The similarity thesis proposes that it is comforting to know someone who likes the same things you like.

a. ( True )

5. Agreeing with a critic can be a good strategy.

a. ( True )

5. Appearance is especially important in the early stages of a relationship.

a. ( True )

5. Mindless listening occurs when we react to others' messages automatically and routinely, without much mental investment.

a. ( True )

5. Research suggests there is a significant connection between verbal aggression and physical aggression.

a. ( True )

5. The concept of emotional contagion suggests that students can "catch" the mood of their teachers.

a. ( True )

6. Quietly listening while someone describes his/her latest problems or asking follow-up questions about what you have heard are examples of which level of confirming response?

a. ( acknowledgement )

9. The degree to which family communication stresses uniformity of attitudes, values, and beliefs is termed

a. ( conversation conformity ) b. conversation orientation c. communication orientation d. communication conformity e. none of the above

7. Which stage of relational development is usually brief and follows conventional formulas?

a. ( initiating ) b. experimenting c. intensifying d. integrating e. bonding

7. An increased heartbeat, a rise in blood pressure, and an increase in adrenaline secretions are all part of which emotional component?

a. ( physiological changes ) b. nonverbal manifestations c. cognitive interpretations d. verbal expressions e. all of the above

10. The little voice in your head that talks to you constantly is called:

a. ( self-talk ) b. cognitive performance c. cognitive talk d. irrational thinking e. debilitative thinking

10. A family rule prohibiting entering a bedroom without knocking first is an example of a conformity

a. Pluralism b. ( Boundary ) c. laissez-faire d. none of the above

9. At least four of his friends have told Spencer that his girlfriend is dating others, but Spencer never seems to hear what they are saying. Spencer is probably a(n)

a. Pseudolistener b. ( insulated listener ) c. stage hogger d. defensive listener e. ambusher

8. The style of handling conflict that involves a high degree of concern for both parties is:

a. avoidance b. accommodation c. competition d. compromise e. ( collaboration )

9. Working late at the office could be an example of which stage of relational development?

a. bonding b. differentiating c. ( circumscribing ) d. stagnation e. termination

10. Neither side is satisfied with the outcome in which method of problem solving?

a. competition b. ( avoidance ) c. collaboration d. compromise e. accommodation

8. Research on emotions in the workplace indicate that expressing emotions at work is

a. considered healthy b. ( considered unprofessional ) c. appropriate d. appropriate only of they are happy emotions e. none of the above

6. Which element of conflict is reflected in the statement "Conflict is an inescapable fact of life"?

a. express struggle b. perceived incompatible goals c. ( inevitability ) d. interdependence e. perceived scarce rewards

7. During family conflict, the role of the distracter is to

a. judge others and hold them responsible for anything that goes wrong b. agree with whatever the other person says c. stay cool and calm while using reason to defuse the conflict d. ( say something irrelevant so the threat will be forgotten ) e. none of the above

8. Asking someone for the time is an example of

a. networking b. offering c. ( approaching ) d. sustaining e. all of the above

9. It's been a year since Mark and Tracy broke up. Mark is still depressed and gets irate if anyone even mentions Tracy's name. Mark is experiencing

a. self-disclosure b. self-talk c. facilitative emotions d. ( debilitative emotions ) e. none of the above

6. Which couple type avoids adhering to traditional sex roles and maintains their psychological distance?

a. traditional couples b. ( independent couples ) c. separate couples d. mixed couples e. enmeshed couples

2. John Gottman's research found that complaining is usually a sign of a troubled relationship that is headed for divorce.

b. ( False )

2. Of the three basic couple types outlined in your text, independent couples have the highest marital satisfaction.

b. ( False )

3. Siblings' perceptions of family experiences are typically very similar when they grow up in the same household.

b. ( False )

4. It is best to express our emotions spontaneously and completely in all circumstances.

b. ( False )

4. Listening is a natural activity that people do without conscious effort.

b. ( False )

4. The strongest type of confirming message is acknowledgment.

b. ( False )

5. Family systems are "closed" systems.

b. ( False )

6. According to Charles Berger, even ritualistic exchanges between customers and servers at a fast-food restaurant count as "personal" relationships.

b. ( False )

8. You never take out the garbage unless I nag you" is an example of which type of disagreeing message?

b. ( complaining )

9. In order to create a confirming climate, a person needs to

c. ( acknowledge the other's position )

10. Attacks against our presenting self are called

d. ( face-threatening acts )