iQMS Orientation for BPS
There are several steps in Risk Management and one of them is Risk Respect... -Cost Budget -Corrective action plan -Contingency plan -None of the above
Contingency plan
For which of the following tasks is TCS Quality Audit System (TQAS) -Storing Project Delivery procedures -Handling customer Management process -Handing Project Management Reviews and Audit pro.. -All of the above
Handing Project Management Reviews and Audit pro..
Slippery flour is.. -Hazard -A risk -Not related to hazard or risk -Both A and B
Hazard
Which among the following options represent "Types of sampling? 1. Random Sampling 2. Stratified Sampling 3. Quality Sampling 4. All of the above 1 and 2
1 and 2
During project closure, which of the following actions will you take on th... 1. Erase all project data available with you 2. Retain project data as per the contractual requirement 3. Return Customer provided data 2 and 3 1 and 3
2 and 3
In which of the following conditions is the overall cause mandated for a Customer Satisfaction... A) CSI is below 85% B) Recommendation rating is 'Probably Not' or 'Definitely Not' C) TCS rank is 'Third' or 'Not in Top Three'
A,B and C
You have taken over as a Project Leader (PL) of a critical project and want to ensure.. -When there are SLA breaches -When there is Non-Conformance instance during and internal audit -When there are customer complains -When there is a Major incident _All of the above
All of the above
Which of the following Project Management area are covered in a Project Management Review (PMR) -Customer Relationship Health -Process Health -Product Health -Financial Health -All of these
All of these
The customer Satisfaction Index (CSI) for your project was 93% in the ... A. Perform causal analysis B. Implement improvement action plan Both A and B Ignore, as CSI is anyway greater than 85%
Both A and B
There are several steps in Risk Management and one of them is Risk Re... Risk Response Planning? -Mitigation Plan -Both Mitigation and Contingency plans -Contingency plan only -No plan as the risk is mitigated to an issue
Both Mitigation and Contingency plans
Which of the following defines the manual for 5D life cycle phases for Business services and deliverable... -Guidelines and Standards -Business Processes Services Process Handbook -Project Procedures Manual for Business Process Services -Estimation guidelines
Business Processes Services Process Handbook
Which among the following feedback is considered best for TCS?
CSI= 95%, TCS Rank= First Recommendation
What does the Loyalty parameter in the Customer Satisfaction... -Loyalty of Customer among other customers -Customer would recommend TCS within and outside... -Customer would recommend project lead within and... -All of the above -None of the above
Customer would recommend TCS within and outside...
At the beginning of the project , you have identified a risk- 'Due to link slo...
False
CSS is optional for pure onsite projects
False
For the new project that you are handling, you want to find out if there are any ... -I will contact my Delivery Assurance Facilitator (DAF) -I will ask my Group Leader (GL) to find out -I will check in Enterprise Search to find information about project.. -I will ask my friends
I will check in Enterprise Search to find information about project..
Ergonomic risk is likely to increase the instance of disorders related to.. -Respiration -Heart and blood circulation -Muscles and bones -Digestion and obesity - All of the above
Muscles and bones
A comfortable working posture in which are naturally aligned to minimize stress... -Natural body position -Neutral body position -RSI position -MSD position
Neutral body position
Your project is due for Customer Satisfaction Survey (CSS) in two weeks. How... -Need not plan for CSS now, as three months are left for half year.. -Plan for a discussion with your customer to share the project's a.. -Initiate feedback after two weeks -None of the above
Plan for a discussion with your customer to share the project's a..
Which among the following is the TCS Quality Policy? -To achieve customer and other stakeholders satisfaction by delivering solutions which meet their need... -To become the top most IT services Organization across the globe -To ensure "Experience Certainty" -None of the above
To achieve customer and other stakeholders satisfaction by delivering solutions which meet their need...
At the project outset, you have identified a risk that could negatively in... -Accepted -Reduced -Avoided -Transferred
Transferred
As a project leader (PL), you need to perform causal analysis irrespective of your project performance...Is this statement True or False?
True
Which of the following does a Process Handbook cover? -Guiding Principle, Mandates -What to do? -How to do? -Enablers/ Aids / Help
What to do?
Where can you see the role profile, skills and training needs for all associates in the project captured? -GSPEED -iEvolve -KNOWMAX -The Reuse Platform
iEvolve
In which of the following phases is Revalidation of Effort estimation/S... -Define -Design -Develop -Demonstrate -Deliver
Demonstrate
Which among the following types of documents, available in iQMS Wiki,... -Coding Standards -Project plan -Process Handouts -Procedures Manual
Process Handouts
What is the minimum period of monitoring change management post implementation? -10 days for Non critical and 30 days for Critical -30 days for critical and 15 days for Non Critical -90 days for critical and 60 days for Non Critical -60 days for critical and 90 days for Non Critical
90 days for critical and 60 days for Non Critical
During the Project wind up phase, why is a formal closure of the p... -To announce the formal completion of the project - To rehearse the at located resources for use by other... -To ensure that there usable information is made available. -All of the above
All of the above
While developing the initial plan for your project, the team has made 15..... -Assumptions are definitely an input to risk identification -Assumptions can be changed, so it does not matter -There is no time to relook at the Assumptions. The team should.. -The team is equipped to handle all scenarios
Assumptions are definitely an input to risk identification
During which stage of the project lifestyle, is Customer Satisfaction Survey... -At the end of the project -At the end of six months -At the end of four months -At the end of the project or at the end of six months, which... -At the end of the project or at the end of four months, which...
At the end of the project or at the end of six months, which...
While planning for a new project, you discover that the location at which you had planned to start your project in a state that has...following risk handling techniques does this denote? -Avoid -Reduce -Transfer -Accept
Avoid
Which of the following is NOT a common cause of slips/ trips/ falls? -Wet or oily surface -Poor illumination -Uneven flooring -Loose and unanchored wires rugs/ wires running across corridors -Awkward sitting posture
Awkward sitting posture
Which of the following are Process handbooks in iQMS? -Policies -Procedures Manuals -Business process services Process handbook -Testing Guidelines -Project procedures Manual
Business process services Process handbook
Which of the following are Process Handbooks in iQMS? -Policies -Procedures -Business process services Process handouts -Testing Guidelines -Project Procedures Manual
Business process services Process handouts
Which of the following is used to ensure that all BPS Quality... -Casual Analysis -Decision Analysis and Resolution -Quality Planning and Control -Calibration Process
Calibration Process
A PDCA improvement project was initiated for a project whose CSI was in the ...of PDCA is the project currently in? -Plan -Do -Check -Act
Check
During Change Management, in what sequence are the following activities carried out? A. Accept and authorize the Change B. Review the Change implemented and sign off C. Review and recommend processing of the Change request D. Raise a Change Request E. Evaluate, Prioritize and Conduct impact Analysis F. Implement/ Monitor the Change
D,E,C,A,F,B
Which of the following is also known as the Knowledge Transfer phase during.. -Define -Design -Develop -Demonstrate -Deliver
Develop
Statistical process control chart is used to: -Determine the cause of defects -Identify the source of random variation -Discriminate between random variation and variation with assignable cause -Prevent process from deviating
Discriminate between random variation and variation with assignable cause
Internal projects need most not receive feedback from their Customers
False
For which of the following tasks in TCS Quality Audit System (TQAS) used? -Storing project delivery procedures -Handling customer management process -Handling project management reviews and Audit process -All of the above
Handling project management reviews and Audit process
Which of the following is the result of a Process improvement in TCS? -Increase attrition -Decrease revenue -Increase cos -Improve customer Satisfaction
Improve customer Satisfaction
Which of the following actions should a Project Leader (PL) take prior to... -Inform well in advance to the BRM for getting his/her fe... -Share the presentation prior to the date of PMR with all.. -Provide correct and adequate data in the PMR presentation... -None of the Above
Inform well in advance to the BRM for getting his/her fe... Share the presentation prior to the date of PMR with all.. Provide correct and adequate data in the PMR presentation...
Where in Ultimax are the TCS standardized processes define... -KNOWMAX -Integrated Quality Management System (iQMS) -Integrated Project Management System -Knome
Integrated Quality Management System (iQMS)
The information owned by the Customer is not classified. Which of the following -Label the information as 'TCS Confidential -Label the information as-per Customer classification standards -Treat the information par with Confidential classification -Label the information as Confidential
Label the information as-per Customer classification standards Treat the information par with Confidential classification Label the information as Confidential
You have received a customer feedback for your project. Who among of the following is responsible for performing the causal analysis... -Project Leader (PL) -Group Leader (GL) -OU Delivery Excellence Group (DEG) -Project team
Project Leader (PL)
Which of the following are required participants of Project Management Review.. -Project Leader (s), Group Leader / Account Manager -Audit Compliance Manager -Onsite PL/ Onsite coordinator/ BRM -CoE/ Practice Representative/ Support Group Representatives/ A..
Project Leader (s), Group Leader / Account Manager Onsite PL/ Onsite coordinator/ BRM CoE/ Practice Representative/ Support Group Representatives/ A..
What does RACI stand for? -Role, Action, Capture, Inform -Responsibility, Accountability, Information, Consulted -Responsible, Accountable, Consulted, Informed -Routed, Accepted, Configured, Initiated
Responsible, Accountable, Consulted, Informed
Which of the following statements are true for a Customer Facing Improvement... -Results of the Improvement project must be shared with the Cu... -Benefits from the Improvement must be approved by TCS -Benefits from the improvement must be by the Customer... -Benefits from the Improvement must be approved by TCS Fi...
Results of the Improvement project must be shared with the Cu... & Benefits from the improvement must be by the Customer...
Quality check must be signed off by the Black Belt (in TCS) and also by the Customer. Is this statement Ture or False?
True
You are the Project Leader (PL) of a project, which has been receiving a Customer satisfaction index (CSI) of 100% consistently for the past three and a half years. However, y...
True
Your customer has escalated some critical issues to your business
True
Which of the following must be represented, for you are executing a project without having a valid Contract/ Statement of Work (SoW)? -Work Ahead to continue with the project -Concession to continue with the project -Permission of the OU Head to contribute with the project -None of the above
Work Ahead to continue with the project
Which of the following must be practiced for road safety? -Use of seat belts by all the passengers travelling in a four wheel -Avoid use of mobile phone while driving -Follow al traffic rules -Use of helmets by the rider as well as position while on two w.. -All of the above
All of the above
Which of the following types of findings are identified in the Project Management Review (PMR)? -Risks -Recommendations -Issues -All of the above -None of the above
All of the above
During the project wind up phase, why is a formal closure of t.. -To announce the formal completion of the project... -To release the allocated resources for use by.. -To ensure that the reusable information is made.. -All of the above
All of the above
The customer has flagged the HandOver TakeOver (HOTO) process within... -Organize frequent knowledge sharing sessions -Ensure paired responsibilities -Analyze HOTO process to address gaps -All of the above
All of the above
Which of the following aspects of Business Continually Planning can be reviewed in the Project Management Review (PMR)? -Revision and authorization of relationship BCP document -Drill plan and execution-at least one simulation drill should have been performed in the last 12 months -Tracking and analysis of service outage incidents -Improvement opportunities are captured from analysis -All of the above
All of the above
Which of the following is an occupational risk? -Slips/trips/falls -Handling of office machinery -Work related communicating -Ergonomics -All of the above
All of the above
Which of the following key activates are done during project closure? -Reverse Transition -Closing Billing and Payment -Obtain Customer Feedback -Handle Resources and Assets -Contribute to Organizational Knowledge -All of the above
All of the above
You have identifies the risk at the project outset and entered them in the Risk Register maintained for your project. However while delivering the first module to the Customer and...best action in this situation? -Get further information on how the team member identified the risk, because you already performed a detailed analysis and identify the risk -Disregard the risk, because risks were identified during project planning -Inform the Customer about the risk -Analyze the risk
Analyze the risk
The customer had complained about the quality of services provided. You had taken some.. -By Customer interaction -By writing formal letter to the customer -Both the options -None of the options
By Customer interaction
In which of the following ways , ca a new team member be induced in a p.. -By distributing the induction Manual for study -By organizing project meetings and team briefings to discuss... -By identifying the training needs and organizing the training -By conducting the exit test
By distributing the induction Manual for study By organizing project meetings and team briefings to discuss... By identifying the training needs and organizing the training
Which of the following is the most appropriate sequence of steps to be performed... A) Orient the customer Managers on the CSS process B) Identify Customer Mangers to whom the survey needs to be sent. C) Set CSS Applicability, Feedback Format and Calendar for the project in IP D) Initiate CSS survey invite. E) Highlight the key value additions and milestones accomplished during the
C,B,E,A and D
A project team id trying to identify the root cause of multiple/tickets alerts logged for Windows services in production...and tickets. To drill down on each cause, which one of the following tools can they use? -Fishbone Diagram -Criteria-based Matrix -Pareto Analysis -Gantt Chart
Fishbone Diagram
Customer Satisfaction Survey (CSS) consists of questions only related to project deliverables. Is this statement True or False?
False
In the Project Start up (PSU) meeting with the customer, the Project Leader (PL)...
False
Internal projects need not receive feedback from their Custom...
False
You have received a Customer Satisfaction Index (CSI) of 100% for your project. Your customer has provided remarks in the 'Top 3 Strengths of TCS' and 'Top 3 Improvement Opportunities' section in the CSI
False
Which of the following tools tracks improvement initiatives in TCS? -ImpAct -Integrated Project Management System (IPMS) -Enterprise QPortal (EQP) -iEST
ImpAct
Which of the following are the components of Cost of Quality (CoQ)? -All efforts other than SDLC efforts -Prevented, Appraisal and Rework -Cost of finding and removing defects % effort spent on incorporating CRs
Prevented, Appraisal and Rework
Evaluation, Prioritization and Impact analysis is an activity in Charge Management... A. Accept and authorize the change B. Implement/ Monitor the change C. Review the change implemented and sign off D. Review and recommend processing if the Change Request...
Review and recommend processing if the Change Request...
You are doing a PDCA project to improve the IPMS usage in your project ... -Proceed to 'Act' phase -Scrap the project -Revisit 'Plan' phase -Revisit 'Do' phase
Revisit 'Plan' phase
In your project, you have come up with a list of identified risks, potential response... -Risk Database -Risk Register -Risk Management Plan -Project Plan
Risk Register
There are several steps in Risk management and one of them is Risk Response Planning for the threats or risks that could negatively impact your project. Which of the following activates are part of Risk response Planning? -Reducing project threats -Identifying risks -Risk owner deciding the appropriate risk response (Reduce, Accept, Avoid, Transfer)based on the risk exposure -Determining whether the risk has occurred
Risk owner deciding the appropriate risk response (Reduce, Accept, Avoid, Transfer)base on the risk exposure
Which of the following graphical tools is used to monitor process variable over time and time and helpful in identifying trends and cycles? -Pareto Chart -Pie Chart -Run Chart -Histogram
Run Chart
The risk owner in your project has identified a new risk while implementing a... -Risk Trigger -Risk Impact -Secondary Risk -Risk Probability
Secondary Risk
Quality requirements gathering of a project is essential in order to build...
True
The Project XYZ has been receiving a CSI of above 90%, considerably for the past three and a half years. The P...
True
Accept' is one of the response strategies for dealing with the negative risks -When the likeliness of risk occurrence is very low -When the risk occurrence is hard to identify -When it is best to deal with a risk as it occurs -When the risk cannot be assessed or analyzed
When it is best to deal with a risk as it occurs