IS205 Unit 1 quiz

Which of the following is an example of a cross-functional business process? (from Chapter 2) Creating a new product Transporting the product Identifying customers Paying creditors Assembling a product

Creating a new product

Which of the following types of information systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance? (from Chapter 2) DSS TPS RPS KMS MIS

DSS

Which of the following would not be used as an input for an information system? (from Chapter 1) Digital dashboard Tablet computer Bar code scanner Smartphone RFID reader

Digital dashboard

All of the following describe the effects of globalization except: (from Chapter 1) significant decreases in operating costs. replication of business models in multiple countries. ability to find low-cost suppliers. increases in transaction costs. reduction of labor costs through outsourcing.

increases in transaction costs.

The three activities in an information system that produce the information organizations use to control operations are: (from Chapter 1) information, research, and analysis. input, output, and feedback. data, information, and analysis. data analysis, processing, and feedback. input, processing, and output.

input, processing, and output.

The term management information systems refers to a specific category of information systems serving: (from Chapter 2) middle management functions. transaction process reporting. integrated data processing throughout the firm. the information technology function. employees with online access to historical records.

middle management functions.

According to the chapter case, ABB decided to switch from its existing corporate intranet for all of the following reasons except: (from Chapter 2) the intranet was too expensive to maintain. the intranet lacked collaboration tools. the intranet was too static and outmoded to meet its current needs. the intranet had poor capabilities for searching for information. the intranet was confusing and inefficient.

the intranet was too expensive to maintain.

Which of the following systems would you expect to deliver integrated, personalized business content through a web-based interface? (from Chapter 2) MIS ESS TPS SCM DSS

ESS

________ systems are also known as enterprise systems. (from Chapter 2) Decision-support Resource planning Enterprise resource planning Enterprise support Management information

Enterprise resource planning

Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers? (from Chapter 2) Extranet TPS Intranet DSS KMS

Extranet

Which of the following would you use to consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management decision making? (from Chapter 2) An extranet TPS KMS CRM MIS

KMS

Verizon's use of a web-based digital dashboard to provide managers with precise real-time information enabled it to improve which of the following? (from Chapter 1) Intimacy with its suppliers Managerial decision making Compliance with regulations Efficiency in creation of new products Employee morale

Managerial decision making

Which of the following types of system enables management to make better decisions regarding organizing and scheduling sourcing, production, and distribution? (from Chapter 2) ERP TPS KMS SCM MIS

SCM

The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its: (from Chapter 1) culture. atmosphere. environment. mission. business process.

culture.

Using the Internet to buy or sell goods is called: (from Chapter 2) e-commerce. an extranet. e-government. e-business. an intranet.

e-commerce.

Which type of system integrates supplier, manufacturer, distributor, and customer logistics processes? (from Chapter 2) Transaction processing system Collaborative distribution system Supply chain management system Reverse logistics system Enterprise planning system

Supply chain management system

Which of the following is a global network that uses universal standards to connect millions of different networks around the world? (from Chapter 1) The World Wide Web An extranet An intranet The Internet Verizon

The Internet

Which of the following constitutes a managerial element in the UPS tracking system described in the chapter? (from Chapter 1) The decision to use automation Ability to embed UPS functions in external sites Taking inventory Providing package status reports to customers In-house package tracking software

The decision to use automation

Which of the following constitutes an organizational element in the UPS tracking system described in the chapter? (from Chapter 1) A web-based Post Sales Order Management System Promoting the company strategy of low-cost, superior service The use of handheld computers and networks for managing package delivery Monitoring service levels The specification of procedures for identifying packages with sender and recipient information

The specification of procedures for identifying packages with sender and recipient information

Which of the following statements about digital firms is not true? (from Chapter 1) Digital firms have more flexibility to survive in turbulent times. Digital firms offer extraordinary opportunities for flexible global organization and management. Today, most firms are fully digital. In digital firms, time shifting and space shifting are the norm. Digital firms sense and respond to their environments more rapidly than traditional firms.

Today, most firms are fully digital.