IS&OPS Chapter 11 & 13
There are four main kinds of performance standard. Determine which is being described: a measure that takes the standard to its theoretical limits is a:
Absolute Performance standard
The quality standard of 0 defects is what type of performance standard?
Absolute Standard
There are four main kinds of performance standard. Determine which is being described: a measure that takes the standard to its theoretical limits is a
Absolute performance standard
Which of the following is an example of benchmarking? 1) A hotel chain comparing room cleaning times in all its hotels 2) A dishwasher manufacturer comparing the energy efficiency of its own products against competitors 3) An online retailer of computer accessories comparing the way it organises its warehouse with an online retailer of books 4)All of the above
All of the above
which of the following techniques is particularly useful for helping to search for the origins of problems?
Cause-Effect Diagrams
Non-competitive benchmarking involves:
Comparison between operations within the same total organisation
If an operation is delivering within four weeks but other competitors deliver within three weeks, its performance would NOT be regarded as very good. This is an example of what type of standard?
Competitor
There are four main kinds of performance standard. Determine which is being described: a measure that relates an operation's performance to its competitive ability in the marketplace is a:
Competitor performance standard
Kaizen is the Japanese word for:
Continous improvement
Efficiency is a measure of:
Cost
Labour productivity is a typical partial measure of which performance objective?
Cost
Which of the following is NOT a type of kanban?
Customer Kanban
Which of the following partial measures of performance does NOT relate to the cost objective?
Cycle Time
Which of the following is NOT a visibility measure?
Demand Forecasts
Average lateness of order is a measure of:
Dependability
Which of the following is true of continuous improvement?
Effort orientation focused on people
A comparison between an operation and other operations that are part of a different organisation is called:
External Benchmarking
Cause and Effect Diagrams are also known as:
Fishbone Diagrams
Average batch size is a measure of:
Flexibility
Time to change schedules is a measure of:
Flexibility
A technique that gives a detailed understanding of the process is a:
Flow chart
Just-in-time (JIT) does not require:
Focus on high capacity utilisation
Which of the following basic working practices is NOT held to be the basic preparation for implementing JIT?
High Pay
Which performance standards would mean comparing current performance against previous performance?
Historical Standards
There are four main kinds of performance standard. Determine which is being described: a measure of whether the operation is getting better or worse over time is a:
Historical standard
An input-output analysis does NOT include the following step:
Identifying connections between the two sets of data
The PDCA Cycle is an example of:
Improvement Cycle
A technique which helps to understand the context in which the operation is set is:
Input-Output Analysis
Which of the following is NOT a major method of achieving the transfer of internal set-up work to external work?
Investing in larger machines
Kanban is sometimes called the:
Invisible conveyor
Which of the following is a common misunderstanding about benchmarking?
It is a one off project.
Which of the following is NOT a criticism levelled at Business Process Re-engineering?
It only focuses on incremental improvement
Heijunka is the Japanese name for:
Levelled Scheduling
Which of the following is NOT true of the 'traditional' view of capacity utilisation?
Lower capacity utilisation
Which of the following is NOT part of the lean philosophy of operations?
More production at each stage
what is the term given to the kanban used to signal to a previous stage that material can be withdrawn from inventory and transferred to a specific destination?
Move or conveyance kanban
Which of the following is NOT one of Lamming's lean supply characteristics?
Multiple Sourcing
Which of the following partial measures of performance is concerned with the speed of performance objective?
Order Lead Time
Which of the following basic working practices is NOT held to be the basic preparation for implementing JIT?
Outsourcing
Which type of diagram helps to distinguish between what is important and what is less so for solving problems?
Pareto Diagrams
Which type of diagram helps to distinguish between what is important and what is less so for solving problems
Pareto diagrams
A comparison between the level of achieved performance in different operations, for example the quality objective, is called:
Performance benchmarking
JIT planning and control is based on the principle of a:
Pull System
The many types of benchmarking do NOT include:
Purchaser-pays benchmarking
What factors may win extra business if the operation improves its performance but will lose business if performance falls below a particular point?
Qualifying competitive factors
Scrap level is a measure of:
Quality
Warranty claims is a measure of:
Quality
The time taken to change over the process from one activity to the next is defined as:
Set-up Time
JIT tends to involve using:
Small machines
Cycle time is a measure of:
Speed
What does an Andon light above a work station do?
Stops the line
The budgets that most large organisations prepare are examples of what performance standard?
Target
There are four main kinds of performance standard. Determine which is being described: measure that is set arbitrarily to reflect some level of performance regarded as appropriate is a:
Target performance standard
Which of the following methods is NOT used to reduce set-up time in the lean approach?
The investment in large machinery
Which of the following is NOT true of kanban?
The number of kanbans should remain the same
Within JIT, process owners are encouraged to assume ownership of their machines and undertake routine maintenance. This is called:
Total productive maintenance
What is the name of the zone where factors are important to customers, but performance is below that of competitors
Urgent Action
What is the name of the zone where factors are important to customers, but performance is below that of competitors?
Urgent Action
A technique that helps to understand the reasons for problems occurring is:
Why-Why Analysis
One type of analysis starts by stating the problem and asking why the problem has occurred. These problems are then in turn examined to discover why they occur. What type of analysis is being described?
Why-Why?
which of the following is a common misunderstanding about benchmarking?
its a once off project
Which one of the following would be considered a prerequisite for successful Just-in-Time production?
preventative maintenance
The just-in-time approach aims to:
reduce the levels of inventory
The japanese term 'Muda' refers to
waste
