IS&OPS Chapter 11 & 13

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There are four main kinds of performance standard. Determine which is being described: a measure that takes the standard to its theoretical limits is a:

Absolute Performance standard

The quality standard of 0 defects is what type of performance standard?

Absolute Standard

There are four main kinds of performance standard. Determine which is being described: a measure that takes the standard to its theoretical limits is a

Absolute performance standard

Which of the following is an example of benchmarking? 1) A hotel chain comparing room cleaning times in all its hotels 2) A dishwasher manufacturer comparing the energy efficiency of its own products against competitors 3) An online retailer of computer accessories comparing the way it organises its warehouse with an online retailer of books 4)All of the above

All of the above

which of the following techniques is particularly useful for helping to search for the origins of problems?

Cause-Effect Diagrams

Non-competitive benchmarking involves:

Comparison between operations within the same total organisation

If an operation is delivering within four weeks but other competitors deliver within three weeks, its performance would NOT be regarded as very good. This is an example of what type of standard?

Competitor

There are four main kinds of performance standard. Determine which is being described: a measure that relates an operation's performance to its competitive ability in the marketplace is a:

Competitor performance standard

Kaizen is the Japanese word for:

Continous improvement

Efficiency is a measure of:

Cost

Labour productivity is a typical partial measure of which performance objective?

Cost

Which of the following is NOT a type of kanban?

Customer Kanban

Which of the following partial measures of performance does NOT relate to the cost objective?

Cycle Time

Which of the following is NOT a visibility measure?

Demand Forecasts

Average lateness of order is a measure of:

Dependability

Which of the following is true of continuous improvement?

Effort orientation focused on people

A comparison between an operation and other operations that are part of a different organisation is called:

External Benchmarking

Cause and Effect Diagrams are also known as:

Fishbone Diagrams

Average batch size is a measure of:

Flexibility

Time to change schedules is a measure of:

Flexibility

A technique that gives a detailed understanding of the process is a:

Flow chart

Just-in-time (JIT) does not require:

Focus on high capacity utilisation

Which of the following basic working practices is NOT held to be the basic preparation for implementing JIT?

High Pay

Which performance standards would mean comparing current performance against previous performance?

Historical Standards

There are four main kinds of performance standard. Determine which is being described: a measure of whether the operation is getting better or worse over time is a:

Historical standard

An input-output analysis does NOT include the following step:

Identifying connections between the two sets of data

The PDCA Cycle is an example of:

Improvement Cycle

A technique which helps to understand the context in which the operation is set is:

Input-Output Analysis

Which of the following is NOT a major method of achieving the transfer of internal set-up work to external work?

Investing in larger machines

Kanban is sometimes called the:

Invisible conveyor

Which of the following is a common misunderstanding about benchmarking?

It is a one off project.

Which of the following is NOT a criticism levelled at Business Process Re-engineering?

It only focuses on incremental improvement

Heijunka is the Japanese name for:

Levelled Scheduling

Which of the following is NOT true of the 'traditional' view of capacity utilisation?

Lower capacity utilisation

Which of the following is NOT part of the lean philosophy of operations?

More production at each stage

what is the term given to the kanban used to signal to a previous stage that material can be withdrawn from inventory and transferred to a specific destination?

Move or conveyance kanban

Which of the following is NOT one of Lamming's lean supply characteristics?

Multiple Sourcing

Which of the following partial measures of performance is concerned with the speed of performance objective?

Order Lead Time

Which of the following basic working practices is NOT held to be the basic preparation for implementing JIT?

Outsourcing

Which type of diagram helps to distinguish between what is important and what is less so for solving problems?

Pareto Diagrams

Which type of diagram helps to distinguish between what is important and what is less so for solving problems

Pareto diagrams

A comparison between the level of achieved performance in different operations, for example the quality objective, is called:

Performance benchmarking

JIT planning and control is based on the principle of a:

Pull System

The many types of benchmarking do NOT include:

Purchaser-pays benchmarking

What factors may win extra business if the operation improves its performance but will lose business if performance falls below a particular point?

Qualifying competitive factors

Scrap level is a measure of:

Quality

Warranty claims is a measure of:

Quality

The time taken to change over the process from one activity to the next is defined as:

Set-up Time

JIT tends to involve using:

Small machines

Cycle time is a measure of:

Speed

What does an Andon light above a work station do?

Stops the line

The budgets that most large organisations prepare are examples of what performance standard?

Target

There are four main kinds of performance standard. Determine which is being described: measure that is set arbitrarily to reflect some level of performance regarded as appropriate is a:

Target performance standard

Which of the following methods is NOT used to reduce set-up time in the lean approach?

The investment in large machinery

Which of the following is NOT true of kanban?

The number of kanbans should remain the same

Within JIT, process owners are encouraged to assume ownership of their machines and undertake routine maintenance. This is called:

Total productive maintenance

What is the name of the zone where factors are important to customers, but performance is below that of competitors

Urgent Action

What is the name of the zone where factors are important to customers, but performance is below that of competitors?

Urgent Action

A technique that helps to understand the reasons for problems occurring is:

Why-Why Analysis

One type of analysis starts by stating the problem and asking why the problem has occurred. These problems are then in turn examined to discover why they occur. What type of analysis is being described?

Why-Why?

which of the following is a common misunderstanding about benchmarking?

its a once off project

Which one of the following would be considered a prerequisite for successful Just-in-Time production?

preventative maintenance

The just-in-time approach aims to:

reduce the levels of inventory

The japanese term 'Muda' refers to

waste


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