ISDS 3115 Multiple Choice Concepts Ch. 1

Which of the following activities at an airline is NOT an operations​ activity? A. crew scheduling B. catering C. flying D. sales

Sales

A global network of organizations and activities that supply a firm with goods and services is referred to as A. production. B. operations management. C. a supply chain. D. business functions.

Supply Chain

Competition in the 21st century is no longer between​ companies; it is between A. countries. B. individuals. C. supply chains. D. technologies.

Supply Chains

Which is not true regarding the differences between goods and services? A. Tangible goods are generally produced and consumed simultaneously; services are not. B. Most goods are common to many customers; services are often unique to the final customer. C. Services tend to have a more inconsistent product definition than goods.

Tangible goods are generally produced and consumed simultaneously; services are not.

Which of the following is NOT one of the four reasons that we study​ OM? A. We want to understand what marketing managers do. B. We want to know how goods and services are produced. C. It is one of the three major functions of any organization. D. It is such a costly part of an organization.

We want to understand what marketing managers do

Which of the following is the best example of a pure service? A. electric Co-Op B. oil change C. heart transplant D. restaurant E. counseling

counseling

The production process at Hard Rock Cafe does NOT include which of the following​ activities? A. cooking B. advertising C. placing raw materials in cold storage D. receiving

advertising

Which of the following is NOT a characteristic of​ services? A. produced and consumed simultaneously B. unique C. standardized product D. intangible

standardized product

Productivity measurement is complicated by __________. A. the lack of precise units of measurement B. the type of equipment used C. the competition's output

the lack of precise units of measurement

Which of the following products is likely to be assembled on a repetitive process line? A. Steel B. Beer C. Custom personal computers D. Custom cakes E. Automobiles

Automobiles

Which of the following is NOT considered to be a​ stakeholder? A. competitors B. community members C. distributors D. customers

Competitors

Which of the following is the best example of a pure service? A. Counseling B. Oil change C. Heart Transplant

Counseling

A law firm has a staff of four employees working 8 hours a day for a total payroll cost of $640. In addition, the law firm has overhead expenses of $800 per day. Due to a recent software change, the same employees are able to process 14 case files a day rather than 8 using the old software system. What is the multifactor productivity of this revised operation? A. .0097 case files per dollar B. .0077 case files per dollar C. .4375 case files per labor hour

.0097 case files per dollar

Which of the following best defines​ scheduling? A. Determines and implements​ long- and​ short-term schedules that effectively and efficiently utilize both personnel and facilities while meeting customer demands. B. Determines and implements​ intermediate- and​ short-term schedules that effectively and efficiently utilize personnel while meeting customer demands. C. Determines and implements​ intermediate- and​ short-term schedules that effectively and efficiently utilize both personnel and facilities while meeting customer demands. D. Determines and implements​ long- and​ short-term schedules that effectively and efficiently utilize personnel while meeting customer demands.

Determines and implements​ intermediate- and​ short-term schedules that effectively and efficiently utilize both personnel and facilities while meeting customer demands

Which of the following is not a typical service attribute? A. Easy to store B. Customer interaction is high C. Intangible product

Easy to store

Which of the following organizations does NOT belong to the service​ sector? A. San Diego Zoo B. Costco C. Southwest Airlines D. Ford Motor Company

Ford Motor Company

The "father" of scientific management is __________. A. Frederick W. Taylor B. Eli Whitney C. Henry Ford

Frederick W. Taylor

The father of scientific management is A. Eli Whitney. B. Henry L. Gantt. C. Frederick W. Taylor. D. Henry Ford.

Frederick W. Taylor

Which operations function at a manufacturing facility strives for the efficient use of​ machines, space, and​ personnel? A. process analysis B. design C. industrial engineering D. production and inventory control

Industrial Engineering

Which of the following appears to provide the best opportunity for increases in productivity? A. Management B. Labor C. Capital

Management

Which of the following is NOT one of the factors that fosters specialization and worldwide supply​ chains? A. cheaper transportation B. marketing C. specialized expert knowledge D. instant communication

Marketing

Which of these is NOT one of the 10 strategic OM​ decisions? A. marketing B. scheduling C. managing quality D. layout strategies

Marketing

A large percentage of the revenue of most firms is spent on which​ function? A. marketing B. finance C. research and development D. operations

Operations

Which of the following OM decisions determines how a good or service is produced and commits management to specific​ technology, quality, human​ resources, and capital​ investment? A. managing quality B. process and capacity design C. design of goods and services D. human resources and job design

Process and capacity design

The creation of goods and services is referred to​ as: A. production. B. formation. C. design. D. transformation.

Production

Which of the following is NOT considered to be one of the three primary functions that all organizations​ perform? A. ​finance/accounting B. ​production/operations C. marketing D. research and development

Research and Development

Which is NOT true regarding differences between goods and​ services? A. Services tend to have higher customer interaction than goods. B. Tangible goods are generally produced and consumed​ simultaneously; services are not. C. Services tend to have a more inconsistent product definition than goods. D. Most goods are common to many​ customers; services are often unique to the final customer. E. ​None, i.e., all of the above are true.

Tangible goods are generally produced and consumed; services are not.

The service sector constitutes what percentage of employment in the United​ States? A. between​ 50% to​ 60% B. between​ 60% to​ 70% C. between​ 80% to​ 90% D. between​ 70% to​ 80%

between 80% to 90%

Which of the following tasks would NOT typically represent an operations management activity at Hard Rock​ Cafe? A. designing an efficient layout B. filing a tax return C. preparing an employee schedule D. receiving a shipment of incoming food ingredients

filing a tax return

The capital investment each year in the United States usually A. increases B. decreases C. remains constant

increases

Productivity increases when __________. A. inputs decrease while outputs remain the same B. inputs increase while outputs remain the same C. inputs and outputs increase proportionately

inputs decrease while outputs remain the same

Three critical productivity variables are __________. A. labor, capital, and management B. technology, raw materials, and labor C. inputs, technology, and outputs

labor, capital, and management

Which of the following trends is NOT part of the exciting OM challenges currently facing operations​ managers? A. supply chain partnering B. rapid product development C. local focus D. sustainability

local focus

Which of these statements accurately captures a current trend in​ operations? A. Jobs are increasingly specialized as workers focus on basic assembly tasks. B. Rapid product development. C. Mass production at the expense of product variety. D. There is increased focus on local market and local competition.

rapid product development

Two car wash employees are paid $7.50 an hour each and are capable of washing 12 cars per hour, using $1 of water and $2 of soap and other cleaning supplies. What is the multifactor productivity of this operation? A. .667 cars per dollar B. 1.05 cars per dollar C. 1.8 cars per dollar

.667 cars per dollar

An insurance adjuster processes the claims of six policy holders in an eight hour work day. The adjuster uses $5 in gasoline and $3 in forms and office supplies to complete the work. What is her labor productivity? A. .75 claims per hour B. 1.33 hours per claim C. 1 claim per dollar

.75 claims per hour

A foundry produces manhole covers. If 120 covers are produced in a 10-hour shift, the productivity of the line is __________. A. 12 covers/hr B. 1200 covers/hr C. 2 covers/hr

12 covers/hr

Gibson Valves produces cast bronze valves on an assembly line. If 1600 valves are produced in an 8-hour shift, the productivity of the line is __________. A. 200 valves/hr B. 80 valves/hr C. 180 valves/hr

200 valves/hr

The service sector makes up approximately what percentage of all jobs in the United States? A. 80% B. 70% C. 60%

80%

Which of the following activities at a commercial bank is NOT an operations​ activity? A. security B. maintenance C. check clearing D. auditing

Auditing

Which of the following is NOT a typical service​ attribute? A. customer interaction is high B. simultaneous production and consumption C. intangible product D. difficult to resell E. easy to store

Easy to Store

The person who introduced standardized, interchangeable parts was __________. A. Eli Whitney B. Henry Ford C. Frederick W. Taylor

Eli Whitney

The person who introduced​ standardized, interchangeable parts was A. Eli Whitney. B. Frederick W. Taylor. C. W. Edwards Deming. D. Henry Ford.

Eli Whitney

Which is not true regarding differences between goods and services? A. Goods tend to have higher customer interaction than services. B. Services are generally produced and consumed simultaneously; tangible goods are not. C. Services tend to be more knowledge based than goods.

Goods tend to have higher customer interaction than services.

Which of the following is not one of the basic functions of the management process? A. Inspecting B. Controlling C. Leading

Inspecting

Which of these is NOT one of the basic functions of the management​ process? A. leading B. inspecting C. controlling D. staffing

Inspecting

Which of the following is NOT one of the reasons operations managers want to work with their supply chains to viciously cut inventories at every​ level? A. Inventory provides safety against​ higher-than expected demand. B. Inventory constrains response to​ ever-shorter product life cycles. C. Inventory requires financial resources. D. Inventory hides quality issues.

Inventory provides safety against higher-than expected demand

What is the goal for mass​ customization? A. The goal is to let operations managers work with their supply chain to viciously cut inventories at every level. B. The goal is to enrich jobs and move more decision making to the individual contributor. C. The goal is to seek creative​ designs, efficient​ production, and​ high-quality goods via international collaboration. D. The goal is to produce customized​ products, whenever and wherever needed.

The goal is to produce customized products, whenever and wherever needed

In​ general, the supply chain starts with A. the provider of basic raw materials. B. a distributor. C. final customers at the retail store. D. research and development.

The provider of basic raw materials

Which of the following is FALSE regarding repetitive processes? A. They allow easy switching from one product to the other B. They include the assembly of basically all automobiles C. They use modules D. They have more structure and less flexibility than a job shop layout E. They are the classic assembly lines

They allow easy switching from one product to the other

Which of the following is an example of a​ "hidden" production​ function? A. assembling a motorcycle B. producing a computer C. manufacturing a television D. transplanting a liver

Transplanting a Liver

Which of the following does NOT contribute to​ OM? A. unsystematic processing of data B. information technology C. innovations from physical sciences D. other disciplines including industrial​ engineering, statistics,​ management, and economics

Unsystematic Processing of Data

The person who believed that management must do more to improve the work environment and processes so that quality can be improved was A. Walter Shewhart. B. Henry Ford. C. W. Edwards Deming. D. Eli Whitney.

W. Edwards Deming

The person who is most noted for his contributions to quality control in operations management was __________. A. W. Edwards Deming B. Eli Whitney C. Henry Ford

W. Edwards Deming

Among the ethical and social challenges facing operations managers are __________. A. maintaining a sustainable environment B. providing an efficient workplace C. honoring financial commitments

maintaining a sustainable environment

The three major business functions necessary to all organizations are __________. A. marketing, finance/accounting and production/operations B. finance/accounting, personnel and production/operations C. marketing, research/development and finance/accounting

marketing, finance/accounting and production/operations

The total of all outputs produced by the transformation process divided by the total of the inputs is __________. A. multifactor productivity B. single-factor productivity C. full factor productivity

multifactor productivity

An operations task performed at Hard Rock Café is __________. A. preparing employee schedules B. advertising changes in the restaurant menu C. calculating restaurant profit and loss

preparing employee schedules

The economic activities that typically produce an intangible product are referred to as A. phantoms. B. products. C. services. D. goods.

services

The service sector has lower productivity improvements than the manufacturing sector because __________. A. the service sector is usually more labor intensive than the manufacturing sector B. the service sector uses less skilled labor than the manufacturing sector C. the output quality is lower in the service sector than in the manufacturing sector

the service sector is usually more labor intensive than the manufacturing sector

Increases in productivity are difficult to achieve if __________. A. the task is more personal B. the task is more standardized C. the task is more repetitive

the task is more personal