ISDS Test 1 (Ch 1,2&4)

The _____ of an organization makes long term decisions and has an ultimate responsibility for strategic planning. a. chief financial officer (CFO) b. chief technical officer (CTO) c. chief information officer (CIO) d. chief executive officer (CEO)

CEO

Which of the following challenges is faced by organizations that are moving toward the cloud computing environment? a. Hidden costs b. Flexible user support c. Invisible system complexity d. Less than expected downtime

Hidden Costs

Which of the following is a component used by a cloud user in a cloud computing environment? a. A smartphone b. A storage device c. A web server d. An operating system

Smartphone

Identify a factor that determines the level of competition and longterm profitability of an industry. a. The threat of new competitors raises the level of competition. b. The degree of rivalry between competitors is low in industries with many equally sized competitors. c. The bargaining power of suppliers doesn't affect the industry's profitability. d. The threat of substitute products can increase the profitability of industry competitors.

The threat of new competitors raises the level of competition.

A _____ captures data from company transactions and other key events, and then updates the firm's records, which are maintained in electronic files or databases. a. transaction processing system (TPS) b. transaction broadcast system (TBS) c. transaction migration system (TMS) d. transaction secured system (TSS)

Transaction processing System (TPS)

Which of the following organizations outsources its work? a. Zeta Inc. supplies raw materials to Clips&Hangers, a soap and detergent manufacturing organization. b. Lusach Dine entered into a two-year contract with Soy&Cream for procuring its dairy products. c. Ace Healthcare entered into a five-year contract with Masters Inc. to take care of Ace Healthcare's recruiting process and insurance policies. d. Lenc Inc. is a chain of stores that sells home appliances and is spread across the United States. Goods not available in one of its stores can be procured from its other stores.

Ace Healthcare entered into a five-year contract with Masters Inc. to take care of Ace Healthcare's recruiting process and insurance policies.

During which phase of goalsbased strategic planning, a multitude of data is gathered about internal processes and operations, including survey data from customers and suppliers and other objective assessments of an organization? a. Deploy plan phase b. Define strategies phase c. Analyze situation phase d. Set direction phase

Analyze Situation Phase

___ may be daunting and perhaps risky, but the challenge of it grabs people in the gut and gets Correct their juices flowing and creates tremendous forward momentum. Such goals are achieved through a breakthrough in the organization's products or services. a. SMART (Specific, Measurable, Achievable, Relevant, Time constrained) goals b. Business efficiency goals c. Shortterm goals d. BHAGs (Big Hairy Audacious Goals)

BHAGs (Big hairy Audacious Goals)

Usefulness, ease of use, management expectations, and facilitating conditions are the key factors of: a. the Diffusion of Innovation Theory. b. the Change Management Consistent Model. c. the Change Management Continuum Model. d. the Unified Theory of Acceptance and Use of Technology

D. United Theory of Acceptance and Use of Technology

City-mart, a supermarket chain, used to outsource its logistics service. Over a period of time, the company discovered an irregularity in the amount of products delivered and the payments collected for those products. It was found that the systems for payment acceptance and logistics were breached by a foreign agent in the firm, which led to the termination of the outsourcing contract by City-mart. Which of the following would be the most appropriate issue related to outsourcing in this scenario? a. Negative impact on customer relationships and satisfaction b. Data security and integrity issues c. Vertical integration d. Horizontal integration

Data security and integrity issues

VisualDX provides instant access to concise disease information and high quality medical images. This is an example of: a. word processing system. b. inter organizational information system. c. decision support system. d. online learning system.

Decision support system

The _____ explains how a new idea or product gains acceptance and spreads through a specific population or subset of an organization. a. Change Management Consistent Model b. Change Management Continuum Model c. Unified Theory of Acceptance and Use of Technology d. Diffusion of Innovation Theory

Diffusion of Innovation Theory

CH 2 Which of the following phases of goalsbased strategic planning defines the mission, vision, values, objectives, and goals of an organization? a. Direction setting phase b. Situation analyzing phase c. Strategy defining phase d. Plan deploying phase

Direction setting phase

John, a product manager, decides to adopt to a new strategy to improve the quality of products served by his company. He also has the additional responsibility of convincing his team members to use the new strategy. In the context of innovation adopters, John is an example of a(n): a. early majority. b. late majority. c. laggard. d. early adopter.

Early Adopter

Positive perception, adoption, and institutionalization are the stages of the _____ phase of the Change Management Continuum Model. a. Contact b. Educate c. Commit d. Inform

Educate

Data assets must be secured from unwanted intrusion, loss, and alteration. This is to a. ensure the smooth transfer of information technology. b. ensure the smooth induction of information technology. c. ensure the smooth mitigation of risks in information technology. d. ensure the smooth adoption of the systems information technology.

Ensure the smooth mitigation of risks in information technology.

Which of the following systems support the supply chain processes such as order processing, inventory management, and purchasing? a. Product life cycle management (PLM) b. Enterprise resource planning (ERP) c. Organizational information system (OIS d. Customer relationship management (CRM)

Enterprise resource planning

CH 1 Identify the industry that has the highest information technology spending. a. Finance b. Automobile c. Food d. Agriculture

Finance

Identify a project type that generates substantial new revenue or profits for the firm. a. Maintenance b. Breakthrough c. Enhancement d. Growth

Growth

What approach should be followed by managers to ensure that information technology innovations pay off? a. Imperialistic b. Holistic c. Relativistic d. Linguistic

Holistic

The strategic planning process for an information technology organization and the factors that influence it depend on: a. how the organization is perceived by the rest of the organization. b. the leadership style and capabilities of the managers in charge of each unit. c. how the organization sets its strategies and objectives. d. the amount of autonomy granted to the lowerlevel units.

How the organization is perceived by the rest of the organization

Which of the following types of clouds is integrated through networking and is composed of both private and public clouds? a. Asymmetric cloud b. Hybrid cloud c. Symmetric cloud d. Grid cloud

Hybrid Cloud

The set of information technology (IT) hardware, software, and networks in an organization is called its _____. a. IT Hierarchy b. IT Board c. IT Organization d. IT Infrastructure

IT Infrastucture

The Change Management Continuum Model, the Unified Theory of Acceptance and Use of Correct Technology, and the Diffusion of Innovation Theory are the theories that can help: a. to implement the section 404 of the Sarbanes Oxley Act b. in smooth introduction and adoption of information technology. c. in ensuring that information technology risks are mitigated. d. to identify appropriate information technology opportunities.

In smooth introduction and adoption of information technology

Which of the following is a phase of the Change Management Continuum Model? a. Perception b. Initialization c. Adopt d. Inform

Inform

____ is a software delivery approach in which an organization outsources the equipment used to support its data processing operations, including servers, storage devices and networking components. A. Infrastructure as a service B. Software as a service C. Service portfolio management D. Enterprise application management

Infrastructure as a service

Which of the following supports the flow of data among different organizations to achieve shared goals? a. Product life cycle management b. Interorganizational information system c. Enterprise resource planning system d. Customer relationship management

Interorganizational information system

strategic planning begins by identifying and analyzing key problems that face the organization, setting strategies to address those problems, and identifying projects and initiatives that are consistent with those strategies. a. Issuesbased b. Organic c. Goalsbased d. Contingency

Issuesbased

Which of the following is true about a core business process? a. It is easy for competitors to imitate the process. b. It requires an organization's workers to possess unique knowledge and skills. c. It decelerates a product's time to market. d. It has a direct impact on the organization's infrastructure.

It requires an organization's workers to possess unique knowledge and skills.

Which of the following project types implements changes to an existing system to enable operation in a different technology environment? a. Innovation b. Maintenance c. Innovation d. Enhancement

Maintenance

The scope of the project, the data captured, and the usability of new information technology systems are some of the decisions taken by: a. managers. b. software developers. c. software testers. d. network administrators

Managers

Identify a project type that meets the requirements of a legal entity or regulatory agency. a. Mandatory b. Innovation c. Breakthrough d. Enhancement

Mandatory

Identify a component of infrastructure as a service (Iaas) cloud computing. a. A smartphone b. A network device c. A database d. A laptop

Network Device

A(n) _____ is a statement of a compelling business need that an organization must meet to achieve its vision and mission. a. objective b. logo c. tagline d. mission

Objective

When the people of an organization doing the work for another organization are located in another country, the arrangement is called _____. a. business unit sponsoring b. offshore outsourcing c. horizontal integration d. functional decomposition

Offshore outsourcing

Hypermedia, podcasts, and Webcasts are the techniques used in: a. decision enabled systems. b. Online learning systems. c. product lifecycle systems. d. transaction processing systems.

Online learning systems

Bersk, a brewing company, entered into a three-year contract with Seins Inc. According to the contract, Seins Inc. will package and market the beverages produced by Bersk. This is an example of: a. conglomerating b. outsourcing c. amalgamating d. liquidating

Outsourcing

___ is an arrangement in which one company contracts with another organization to provide services that could be provided by company employees A. Scaling B. Manufacturing C. Marketing D. Outsourcing

Outsourcing

Which of the following information technologies (IT) include information systems that improve the productivity of individual users in performing stand-alone tasks? a. Personal IT b. Enterprise IT c. Prototype IT d. Group IT

Personal IT

Which of the following models is used to assess the nature of industry competition? a. McKinsey 7S model b. Pareto analysis c. Porter's Five Forces Model d. DuPont analysis

Porter's Five Forces Model

Identify a benefit of strategic planning. a. Provides control mechanisms to assure effective implementation of the actions at the middle or lower level of management b. Provides steps to increase the effective capacity of the operation to meet the requirements c. Provides developed steps to identify inefficiencies in the operation and production sector of an organization d. Provides a framework and a clearly defined direction to guide decision making at all levels throughout the organization

Provides a framework and a clearly defined direction to guide decision making at all levels throughout the organization.

CH 4 Allows a service provider organization to own and manage the infrastructure(computing, networking and storage devices) with tenant organizations by accessing slices of shared hardware resources via the Internet A. Service Portfolio B. Vertical Market Integration C. Voluntary Liquidation D. Public Cloud Computing

Public Cloud Computing

_____ are easy to understand, easy to track, and contribute real value to the organization. a. Taglines b. Mission statements c. SMART goals d. Core values

SMART goals

A _____is used for the analysis of the internal assessment and external environment of the firm. a. SWOT matrix b. transpose matrix c. scalar matrix d. XOR matrix

SWOT matric

Which of the following requires that all reports filed with the Securities and Exchange Commission Correct (SEC) include a statement signed by the chief executive officer and the chief financial officer attesting the accuracy of the information provided in the reports? a. Section 404 of the SarbanesOxley Act b. Smooth adoption of information technology c. Smooth introduction of information technology d. Diffusion of innovation Act

Section 404 of the Sarbanes Oxley Act

Which of the following scenarios best describes the compromise of confidential data regarding organizational plans, products, or services? a. Senior executive loses laptop containing critical data. b. Employees waste time at work visiting Web sites unrelated to their work. c. Fire destroys all the physical assets in an organization. d. Employees use corporate email to disseminate sexually explicit material.

Senior exec loses laptop containing critical data

A___ is a high-level, summary document that defines both the services and the performance and availability levels at which those services will be provided by a service provider to an organization. a. customer service agreement b. research and analysis service document c. product-level contract d. service-level agreement

Service-level agreement (SLA)

Which of the following strategies is based on analyzing the work to be done, including its associated current processes and the level of effectiveness and resources required? a. Outsourcing contract b. Smart sourcing c. Service-level agreement d. Outsourcing governance process

Smart Sourcing

Serios is a software development firm in Canada. It creates an application to guide the development of Maglev trains in Mexico City and outsources the design and maintenance of the application to Ieinsta Inc. in Mexico City. The contract between the firms requires Ieinsta Inc. to use only the software provided by Serios. Ieinsta Inc. has to access the software remotely as a Web-based service. Identify the type of service provided by Serios in this scenario. a. Infrastructure as a service b. Platform as a service c. Software as a service d. Software deployment service

Software as a service

Which of the following software delivery approaches provides users remote access to software as a Web-based service? a. Platform as a service b. Software as a service c. Software deployment approach d. Application deployment approach

Software as a service

_____ is a process that helps managers identify desired outcomes and formulate feasible plans to achieve their objectives by using available resources and capabilities. a. Operational planning b. Strategic planning c. Functional planning d. Contingency planning

Strategic Planning

_____ benefits can be measured directly and assigned a monetary value. a. Tangible b. Conceptual c. Intangible d. Abstract

Tangible

Which of the following is true about intangible benefits? a. They can be measured directly. b. They cannot be measured directly. c. They are assigned a monetary value. d. They can be quantified in monetary terms.

They cannot be measured directly

ScanX is a digital media organization. One of the organization's key business strategies is to launch online courses for high schools. The organization works to develop the platform for the online course on a time constraint. ScanX decides to outsource the launch of the product to clients in various nations so that it can meet the deadline. Which of the following would be the most appropriate reason for ScanX to outsource? a. To increase marketing expenses on the core operation b. To reduce the revenues and tax expenses c. To increase product deployment expenses d. To accelerate the product's time to market

To accelerate the product's time to market

Identify the goal of outsourcing governance procedures a. To create complex systems that run themselves, while keeping the system's complexity invisible to the end user in a public cloud environment b. To report on the fairness of the presentation of management's description of a service organization's system and the suitability of the design of the controls c. To ensure that the outsourcing initiative succeeds, even as personnel, business needs, and operating conditions change d. To provide data and resources on the upfront infrastructure costs of a firm and on projects that differentiate their core business process

To ensure that the outsourcing initiative succeeds, even as personnel, business needs, and operating conditions change

Which of the following is an excellent way to begin the first phase of strategic planning? a. To create a set of strategies that will garner committed supporters across the organization b. To track the progress of organization's goals and objectives c. To prepare a historical perspective that summarizes the organization's development d. To identify and analyze key issues faced by the organization

To prepare a historical perspective that summarizes the organization's development.

Heinsert Inc. is a computer manufacturing firm. Its core business process is the production of efficient processors and storage disks. It outsources the manufacturing of its computer screen to a camera and lens manufacturing firm called Zetax, which is highly efficient and has world-class capabilities. Identify the most appropriate reason why Heinsert outsources its computer screen production. a. To increase the marketing expenses on its core operation b. To decelerate the products' time to market c. To upgrade its products' capabilities and services d. To increase the revenue of its products

To upgrade its products' capabilities and services

Which of the following cloud computing technologies separates a physical computing device into one or more devices, each of which can be easily used and managed to perform computing tasks? a. Virtualization b. Personalization c. Visualization d. Polymerization

Virtualization

A _____ communicates an organization's overarching aspirations to guide it through changing objectives, goals, and strategies. a. SWOT matrix b. vision/mission statement c. core statement d. periodic matrix

Vision/mission statement

Customer relationship management (CRM) and product life cycle management (PLM) are common types of: a. group systems. b. resource planning systems. c. enterprise systems. d. personal systems.

enterprise systems