isqs unit 1

ERP features

- Enterprise-wide integration. - Real time (or near real time) operations. - A common database. - Consistent look and feel

According to the readings, what components are common to all information systems? Select all that apply. - Information - Hardware - Procedures - Data - Open source - People - Data centers - Software

- Hardware - Procedures - Data - People - Software

implications of 3D printing on traditional manufacturing

3D printing brings a revolutionary approach to manufacturing through three key advantages: Shorter lead time, design freedom, and lower costs.

How does 3D printing work?

3D printing refers to any manufacturing process which additively builds or forms 3D parts in layers from CAD data. The STL file then has to be sliced into hundreds - sometimes thousands - of 2-D layers (Fig.1). A 3D printer then reads the 2-D layers as building blocks which it layers one atop the other, thus forming a three dimensional object. All design files, regardless of the 3D printing technology, are sliced into layers before printing.

3D printing technology works by slicing the design of a three dimensional object into many layers. T/F?

True

A database is any organized collection of data. T/F?

True

A relational database structure helps to improve accuracy. T/F?

True

According to the readings, ERP projects can fail due to internal resistance. T/F?

True

CRM is a strategic process that helps you better understand your customers' needs and how to meet those needs and enhance your bottom line. T/F?

True

Filters area fields are shown as top-level report filters above the PivotTable T/F?

True

Rows area fields are shown as Row Labels on the left side of the PivotTable T/F?

True

Some machines of the maker movement create objects by building up material, usually malleable plastic, layer by layer, while others create objects through subtraction (e.g., slicing, carving, and etching). T/F?

True

The field section of the Field List is used to add fields to your PivotTable. T/F?

True

To focus on a smaller portion of a large amount of your PivotTable data for in-depth analysis, you can filter the data. T/F?

True

ERP software is designed to standardize, streamline, and integrate business processes in only one department or functional area within a business. T/F?

False

Implementing ERP technologies is straightforward and typically takes only a few months. T/F?

False

In a relational database, storage is less efficient. T/F?

False

PivotTables are a great way to add data visualizations to your data. T/F?

False

You cannot create a PivotChart from a PivotTable. T/F?

False

Which sequence represents the hierarchy of terms, from smallest to largest?

Field, record, table, database

According to the readings, what will help you to attain job security?

Develop strong nonroutine cognitive skills

A ___________ key is a value (or set of values) that ensures each record is unique. Said another way, it is the field (or combination of fields) that makes every record in a table unique.

Primary

3D printing related technology

Subtractive manufacturing is a process by which 3D objects are constructed by successively cutting material away from a solid block of material. can be done by manually cutting the material but is most typically done with a CNC Machine.

Which of the following statements best describes Metcalfe's Law?

The value of a network is equal to the square of the number of users connected to it

Bell's Law

a new computer class forms roughly each decade establishing a new industry

Access functionality

a relational database

information system (IS)

an assembly of hardware. software, data, procedures, and people that produces Information

computer software

written programs or procedures or rules and associated documentation pertaining to the operation of a computer system and that are stored in read/write memory

How do you attain job security?

• Abstract reasoning • Systems thinking • Collaboration • Ability to experiment

How can IT reduce uncertainties and related implications?

• IU : ERP & CRM • ReIU: buyer/seller rating; online reviews • ResIU: disintermediation; multi-use IT

ERP and CRM systems fulfill the same purpose T/F?

False

Microsoft Excel is an example of a ___________ application.

horizontal-market

An effective CRM strategy can help a business increase revenues in the following ways. Select all that apply. - Increasing the cross-selling of products and/ or services - Retaining existing customers and/ or discover new customers - Helping salespeople to close deals faster - Improving customer service - Providing products and/ or services that are what your customers want

- Increasing the cross-selling of products and/ or services - Retaining existing customers and/ or discover new customers - Helping salespeople to close deals faster - Improving customer service - Providing products and/ or services that are what your customers want

ERP purpose

- Integrating financial information. - Integrating orders - Providing insights from customer information - Standardizing and speeding manufacturing - Standardizing HR information - Standardizing procurement - Facilitating government reporting

In 3D printing, which of the following factors will be associated with thinner layers used to build the finished product?

- Less intensive post-processing work to complete the finished product. - Fewer visible layer lines in the finished product. - Finer resolution in the finished product.

According to the readings, what are some of the reasons why businesses implement ERP technologies? Select all that apply. - Standardizing procurement - Integrating orders - Providing insights from customer information - Integrating financial information - Standardizing and speeding manufacturing

- Standardizing procurement - Integrating orders - Providing insights from customer information - Integrating financial information - Standardizing and speeding manufacturing

How does 3D printing lower the cost?

- Zero Tooling - Zero-Cost Complexity - Reduced Labor

A PivotTable in Excel is a powerful tool that lets you do which of the following? Select all that apply. - analyze data - clean data - summarize data - verify data - calculate data

- analyze data - summarize data - calculate data

Exchange Transactions

- base unit for doing business -

CRM Purpose

- providing services and products that are exactly what your customers want - offering better customer service - cross selling products more effectively - helping sales staff close deals faster - retaining existing customers and discovering new ones

Which of the following statements about open source software are true? Select all that apply. -Its source code is publicly available. -It is normally available for free. -There haven't been any examples of successful open source projects yet. -Microsoft Office is an example of open source software.

-Its source code is publicly available. -It is normally available for free.

which of the following are hardware developments that the readings suggest will disrupt existing organizations

-self driving cars -the internet of things

According to the readings, self-driving cars will be available from most auto manufacturers by __________.

2020

PivotTable

A PivotTable is an interactive way to quickly summarize large amounts of data. You can use a PivotTable to analyze numerical data in detail, and answer unanticipated questions about your data.

Database

A collection of data organized in a manner that allows access, retrieval, and use of that data

PivotChart

A graphical representation of the data in a PivotTable.

Which hardware components is considered to be the "brain" of the computer?

Central Processing Unit (CPU)

ERP vs. CRM

ERP focuses on reducing overheads and cutting costs. By making business processes more efficient, ERP reduces the amount of capital spent on those processes. CRM works to increase profits by producing greater sales volume.

ERP

Enterprise resource planning software standardizes, streamlines and integrates business processes across finance, human resources, procurement, distribution and other departments

3D printing and other machines of the maker movement are the cheapest way to mass-produce many basic goods. T/F?

False

Which of the following statements best describes Nielsen's Law?

Network connection speeds for high-end users will increase by 50 percent per year.

Importance of data in CRM

One of the most important things to keep in mind about a CRM system is that it is ultimately less important than the data you put into it. That's one reason to think of CRM as a philosophy and set of practices for recording data about customer interactions, not just a software package you buy.

__________________ refers to how and which direction a part is placed on the 3D printing build platform.

Orientation

purpose of PivotTable

Querying large amounts of data in many user-friendly ways. Subtotaling and aggregating numeric data, summarizing data by categories and subcategories, and creating custom calculations and formulas. Expanding and collapsing levels of data to focus your results, and drilling down to details from the summary data for areas of interest to you. Moving rows to columns or columns to rows (or "pivoting") to see different summaries of the source data. Filtering, sorting, grouping, and conditionally formatting the most useful and interesting subset of data enabling you to focus on just the information you want. Presenting concise, attractive, and annotated online or printed reports.

3D printing brings a revolutionary approach to manufacturing through three key advantages:

Shorter lead time, design freedom, and lower costs.

Moore's Law

The number of transistors per square inch on an integrated chip doubles every 18 months

_____________ is the process by which one physical computer hosts many different virtual (not literal) computers within it.

Virtualization

Computer Hardware

consists of electronic components and related gadgetry that Input, process, output, and store data according to Instructions encoded In computer programs or software

CRM

customer relationship management, a method for managing a company's interaction with current and potential customers, and storing and analyzing data about past interactions

A ___________ is the smallest data element in a table, such as first name, last name, address, or phone number.

field

Information Uncertainty (IU)

no perfect information

Resource Uncertainty (ResU)

no unlimited resources

Relational Uncertainty (ReIU)

opportunistic behavior

The foundation of every database is a ___________.

table

Information Technology (IT)

the products. methods, Inventions. and standards used for the purpose of producing Information.

Kryder's Law

the storage density on magnetic disks is increasing at an exponential rate

Metcalfe's Law

the value of a network is equal to the square of the number of users connected to it

which of the following is NOT a function of an operating system?

web browsing