IST 205 Final MC

A vendor asks its business partners to place logos or banners on their Web sites. If customers click on a logo, visit the vendor's site, and make a purchase, then the vendor pays a commission to the partner. This scenario illustrates which business model?

Affiliate Marketing

Enterprise resource planning systems take a(n) _____ view of the overall organization.

Business Process

Difficulties in order fulfillment are most closely associated with which type of electronic commerce?

Business-to-Consumer

Which type of electronic commerce does Amazon practice?

Business-to-Consumer

_____ communicate(s) via radio waves using radio antennas placed within adjacent geographic areas.

Cell phones

_____ reports include only information that falls outside certain threshold standards.

Exception

The major problem with RFID has been _______.

Expense

T/F: Business-to-consumer applications comprise the majority of electronic commerce volume.

False

T/F: Exception reports show a greater level of detail than is included in routine reports.

False

T/F: Human Resources departments only use social computing for external tasks.

False

Microwave transmission systems are used for _____ volume, _____ distance, _____ communications.

High, long, line-of-sight

A small geographical perimeter within which a wireless access point provides service to a number of users is called a ________.

Hotspot

The two major characteristics that differentiate mobile computing from other forms of computing are ______ and ________.

Mobility, broad reach

With Web 1.0 sites, users _________________, whereas with Web 2.0 sites, users _________________.

Passively receive information, participate with the site.

If you buy a hot dog at a concession stand using your contactless credit card, you are using a ________.

Wireless electronic payment system

Greg is mowing lawns in the neighborhood for the summer. Which type of report would he used to see which if a particular client still owe him money? a) Ad hoc b) Routine c) Exception d) Detailed e) Key indicator

a) Ad hoc

In the _____ marketplace model, EC technology is used to streamline the purchasing process in order to reduce the cost of items purchased, the administrative cost of procurement, and the purchasing cycle time. a) buy-side b) sell-side c) auctions d) group purchasing e) electronic exchange

a) buy-side

Which of the following is a type of collaborative consumption? a) Buying a new book from Amazon b) Craigslist c) Renting a car from Hertz or Avis d) Buying a e-textbook from your bookstore

b) Craigslist

Which of the following is an advantage of social commerce over traditional e-commerce? a) Loyalty b) The ability to predict buying habits based on real-time data c) Processing speed d) Crowdsourcing e) Reduced expenses

b) The ability to predict buying habits based on real-time data

Sense networks track users via all of the following technologies except _______. a) GPS b) Traffic cameras c) Cell towers d) Wi-Fi networks e) None of these

b) Traffic cameras

Which of the following is true about social commerce? a) Social commerce only benefits customers. b) Social commerce only benefits businesses. c) Businesses can easily learn about customers' experiences. d) Social commerce is only concerned with the selling process. e) New products are never tested via social commerce.

c) Businesses can easily learn about customers' experiences.

Which of the following is true about the impact of social computing on customer service? a) It's harder for customers to be heard by a company. b) Businesses can take their time responding to social media posts. c) Customers themselves can be used to reduce problems. d) Businesses will only get negative comments on social media posts.

c) Customers themselves can be used to reduce problems.

The development of mobile commerce is driven by all of the following factors except: a) The widespread availability of mobile devices. b) The cell phone culture. c) Increasing prices. d) Bandwidth improvement. e) It eliminates the need for a PC.

c) Increasing prices.

Which of the following is not a process within an information system for Accounting and Finance? a) Budgeting b) Managing Currencies c) Inventory management d) Auditing e) Expense management

c) Inventory management

Which of the following has not been identified as a reason for ERP implementation failure? a) Failure to include affected employees in planning b) The complexity of the planning c) Lack of documentation d) Insufficient training e) No change management processes

c) Lack of documentation

_____ offer(s) consumers incentives to accept advertising and e-mail voluntarily. a) Viral marketing b) Personalized marketing c) Permission marketing d) Paper catalogs e) Direct mail

c) Permission marketing

You have been running a landscaping business called Trim Grass for about two years. You have developed a special blend of grass seed for your area that you use when you reseed your clients' lawns. You are receiving e-mails via your Web site from people who would like to purchase some. You decide to start selling seed online, and you hire someone to rebuild your Web site. Which of the following statements is not true? a) Trim Grass is now multichanneling. b) Trim Grass needs to think about how to ship the seed. c) Trim Grass will have to collect sales tax from all sales. d) Trim Grass will have more expenses. e) Trim Grass will need to consider different advertising methods.

c) Trim Grass will have to collect sales tax from all sales.

The advantages of electronic commerce for consumers include all of the following except: a) You can buy from home 24 hours per day, 7 days per week. b) You have a wider variety of products to choose from. c) You typically cannot access additional information, so you do not have information overload. d) You can easily compare prices and features. e) You can find unique items.

c) You typically cannot access additional information, so you do not have information overload.

One of the problems that HR departments have with using social computing to recruit is a) all candidates seek them out b) they only receive qualified applications c) they receive many more applications than they can process d) social sites each have their own special niche e) they cannot be used for internal tasks

c) they receive many more applications than they can process

Ratings, reviews, and recommendations a) Are always provided by businesses on their Web site. b) Are posted by experts. c) Are posted without compensation. d) Are an aspect of social shopping. e) Are not beneficial to the business.

d) Are an aspect of social shopping.

Using social computing tools to do market research a) Is only done by consumers b) Is only done by businesses c) Is expensive d) Can foster closer customer relationships e) Uses only data provided to the business

d) Can foster closer customer relationships

Michaela runs a dog-walking business. She has three employees, and she prides herself in maintaining a high level of customer service. She gets about half of her business from last-minute requests. When she receives such a request, she needs to know where her employees are so that she can identify the nearest one who might be able to do the walk. Significantly, she needs this information before she can confirm the walk with the client. Which of the following technologies will help her obtain this information? a) Radio transmission b) Internet over Satellite c) LEO constellation d) GPS e) Microwave

d) GPS

Cyberbanking offers all of the following advantages except: a) It is convenient for customers. b) It includes inexpensive transactions for the bank. c) It can help recruit remote customers. d) It is more expensive for the customer. e) It saves time for customers.

d) It is more expensive for the customer.

Kathy has taken a job with her ideal company and is excited to start in their sales department. During orientation, she is told that the company is very proud of their ERP system from SAP. Looking at the list of modules the company has, Kathy wonders which one she won't be using. From the list below, which one would you tell Kathy is the one she won't be using. a) Customer relationship management b) Human resource management c) Business intelligence d) Operations management e) E-Business

d) Operations management

_____ contain a chip that can store information and be used for several purposes. a) Stored-value money cards b) Purchasing cards c) Electronic checks d) Smart cards e) Person-to-person payments

d) Smart cards

Frank and his wife, Paula, run a country store in a high-foot-traffic area. They are trying to understand what the traffic in the store is by using technology. They are considering setting up a wireless sensor network. Which of the following statements is false? a) Motes can be locations throughout the store. b) Once they have created the network, they cannot add additional sensors. c) The data are moved from sensor to sensor to reach a central computer. d) The sensors can tell the direction in which a person is moving. e) The network will need a base station.

d) The sensors can tell the direction in which a person is moving.

The characteristics of ERP systems include all of the following except: a) integrating the planning, management, and use of all resources of the organization b) providing information necessary to control the business processes of the organization c) including a set of interdependent software modules d) typically fitting an organization's existing business processes e) they are expensive and time-consuming

d) typically fitting an organization's existing business processes

HR departments use social computing applications to assist them in which of the following activities: a) Recruiting b) Training c) Regrouping teams d) Managing downsizing e) All of the above

e) All of the above

The drawbacks of ERP systems include all of the following except: a) They are complex b) They are expensive c) They are time-consuming to implement d) Companies may need to change existing business processes to fit the software e) They consist of modules

e) They consist of modules

Organizational transactions are typically _____ volume, _____, and therefore _____ to computerize.

high, repetitive, easy