IT1600 Printers and Multifunction Devices
A user reports that when printing to the laser printer there is a constant blank spot on every page. Which of the following should the technician do NEXT to resolve the issue?
Use compressed air to clean out any debris
A service call was opened for a thermal printer that has poor print quality. Which of the following should the technician do FIRST?
Use the printer manufacturer's cleaning kit to clean the print head
A customer has a shared printer on their front desk. Both the printer and computer are heavily utilized on a daily basis. The user states the computer is constantly bogged down when they print a large document and would like it fixed. The BEST solution would be to:
attach the printer to a print server
Ink is stored in special small containers called ______________.
cartridges
In Windows, a default printer is identified by a(n) ______________.
checkmark
What generates ozone in a laser printer?
coronas
A technician is trying to install a printer driver from a manufacturer's website, but is getting an incompatibility error. This can be caused by:
drivers designed for a different OS
In a laser printer, the _______________ uses friction to isolate a single sheet any others that were picked up.
duplexing assembly
A laser printer's ______________ exposes the entire surface of the photosensitive drum to light, causing any electrical charge present in the particles to bleed into the grounded drum.
erase lamp
Which of the following would not be found in a MFD?
shredder
When replacing a print head in an impact printer, special care MUST be given to adjusting
the platen gap
Dye-sublimation printing is also known as ______________ printing.
thermal dye transfer
Mostly composed of plastic, ______________ particles can be melted on to the paper.
toner
The ______________ in a laser printer is a fine powder made up of plastic particles bonded to pigment particles.
toner
What is the fine powder made up of plastic particles bonded to pigment particles called?
toner
What is the device that applies an electrostatic field to the copying/printing/recording paper called?
transfer corona
A new user in a corporate HR department must print to a network printer. This printer is only used by the HR department for confidential documents. Which of the following is the FASTEST way to allow the user access to the printer?
Add the new user to the HR group.
A user is trying to print pictures from their camera to a PAN printer. When the user tries to print, the camera states there is no printer paired with the camera. Which of the following is the MOST likely cause?
Bluetooth is turned off on the printer
A customer has asked a technician to install a new USB printer that is supported by Windows 7. The PC is running Windows 7 Professional. Which of the following is the correct method to complete the installation?
Connect the new USB printer and power it on. Windows 7 will automatically detect and add the new printer.
A printer using multi-part forms has just had the ribbon replaced. After running a print job, the end user reports that the print is not visible on the third and fourth copies of the form. Which of the following will correct the issue?
Decrease the platen gap
What Control Panel applet is used to manage printers and faxes in Windows 7?
Devices and Printers
Which of the following is MOST likely needed when installing a new POS thermal printer?
Drivers
Which of the following printer components is responsible for flipping the paper over to allow printing on both sides?
Duplexing assembly
A group of users need to connect directly to a printer with continuous access. Which of the following connection types will achieve this?
Ethernet
A user has a new network printer they want setup in their home. The user wants all their PCs as well as any guests with laptops to be able to print to it. Which of the following connection methods would be the MOST effective for meeting these requirements? (Select TWO).
Ethernet 802.11g
A computer technician is responding to a call about a printer that is causing streaks to appear on every printout. Which of the following is the MOST likely cause?
Imaging drum
What kind of printer creates an image on paper by physically striking an ink ribbon against the paper's surface?
Impact
When printing forms that need to be copied using carbon paper, which of the following technologies is BEST suited?
Impact
Which type of printer creates an image on paper by physically striking an ink ribbon against the paper's surface?
Impact
A new high security printer is being installed at a small office, with the requirement that only connectivity over direct line of sight be allowed. Which of the following technologies would BEST achieve this goal?
Infrared
In a laser printer, what component is used to write a positive image on the surface of the drum?
Laser
What kind of printer relies on a photoconductive process?
Laser
A(n) ______________ combines the functions of printer, fax, and scanner in one piece of equipment.
MFP
A(n) ______________ contains important information regarding hazardous materials and safety procedures.
MSDS
Ann is cleaning the printer pickup rollers and spills the cleaning fluid on her leg. In which of the following would she find the proper way to cleanup the spill?
MSDS
When sharing a local printer with network users, which of the following considerations MUST be taken into account to ensure users will be able to print?
Network permissions
Which of the following is the FIRST step a technician should take to replace a network printer?
Notify all users before unplugging the printer.
The Hewlett-Packard system for controlling printers is _______________.
PCL
Which of the following types of connectors would be found to connect printers and scanners to a device that did not have any network connections?
Parallel
At the end of the laser printing process, what is cleaned?
Photosensitive drum
A printer is not pulling paper out of the paper tray. Which of the following is the MOST possible cause of the problem?
Pickup rollers
Which correctly describes the charges on a laser printer system?
Positive paper, negative drum, less negative laser image
The accounting department has requested a printer with a duplexing assembly. They most likely want to add which of the following features?
Print on both sides
Assuming a printer is in good working order and online, what should you check next if nothing prints?
Print spooler
A user reports that some of the colors are bright in some areas and dull in others when printing to a laser printer. Which of the following should the technician do NEXT to resolve the issue?
Print the cleaning page
A workgroup of five PCs uses a shared printer. A customer says they cannot print to the printer but can access shares on another PC used for common files. The printer appears to be powered on. Which of the following would be the MOST likely cause of the issue?
Printer PC if off network
Which one of the following port types do most printers support?
USB
Most printers, scanner, and multifunction devices connect to a computer via a _______________.
USB port
Joe, a user, requests that a new printer be installed for his SOHO environment. Joe wants to be able to print to the device from any location within the SOHO. Which of the following should be used?
802.11
What causes an unwanted mark (ghosting) to appear on printed pages?
A damaged drum
Which of the following is not a type of printer?
photo
In a laser printer, the ______________ is an aluminum cylinder coated with particles of photosensitive compounds.
photosensitive drum
Print speed is measured in ______________.
ppm
Laser printers usually use a laser as the light source because of their _______________.
precision
When a laser printer's ______________ is charged with an extremely high voltage, an electric field forms, enabling voltage to pass to the drum and charge the photosensitive particles on its surface.
primary corona
If, when printing a document on a dot-matrix printer, the characters look chopped off at the top or bottom, the ______________ needs to be adjusted.
printhead
The case holds the printwires is called a(n) _______________.
printhead
Laser printers use a chip called the ______________ to translate the raster image sent to the printer into commands to the laser.
raster image processor (RIP) Next
A laser printer's ______________ is measured in dots per inch, or dpi.
resolution
The two key features of an inkjet printer are the print
resolution and speed
Dot-matrix printers that use ______________ pins produce letter quality or near-letter quality output.
24
The dye-sublimation printing technique is an example of what method of color printing?
CMYK
A customer states their inkjet printer is not printing as clearly as it once did. The technician should FIRST perform which of the following functions to rectify this?
Calibrate the printer
What should you do if your dot-matrix printer output is covered with dots and small smudges?
Clean the platen.
The imaging process of a laser printer includes which of the following steps?
Cleaning
Two computers in a SOHO would like to use the same printer. Which of the following would be the LEAST expensive way of accomplishing this with an existing printer already attached to one of the computers?
Configure Printer Sharing settings
On a dot-matrix printer, what physically strikes the ribbon to form an image?
Printwires
What should be added to a laser printer to resolve a memory overflow problem?
RAM
A laser printer creates an image of dots and holds it in memory before printing it. What is this image of dots called?
Raster image
A printer is having constant paper jams at both input trays. The printer was operating normally this morning. Which of the following is the FIRST thing that should be performed to troubleshoot the problem?
Replace the paper with new stock.
A printer using multipart paper is not printing properly on every page. Parts of some letters are missing, making it hard to read. Which of the following should a technician do to correct the problem?
Replace the print head
A user reports that when printing to an impact printer that the carbon copies are legible but the top copy is blank. Which of the following is the MOST likely cause?
Replace the ribbon
A technician is diagnosing a laser printer that is consistently having issues picking up paper from the first tray. Which of the following items would the technician replace FIRST?
Rollers
A department's multifunction printer just had a maintenance kit installed. When Joe prints the first page after maintenance is performed, the page has random spots and blotches on the front and back. Which of the following actions would BEST solve this?
Run a cleaning page through the printer
The company is considering adding Bluetooth printers to the environment. In Windows 7, how would a technician add a Bluetooth printer?
Start > Printers and Devices > Add a Printer > Add a Network, Wireless, or Bluetooth printer
A user is having problems printing. The technician believes the printer may be out of ink. Which of the following troubleshooting steps should be performed NEXT?
Test the theory to determine cause
A 2,000 line per minute parallel impact printer is being installed in a room that is 100 feet (30.48 meters) from the print server. Once connected it does not print reliably. Which of the following is the cause?
The cable length has exceeded the limit of the standard.
What does the primary corona wire charge?
The drum
What part must be vacuumed or replaced periodically to prevent damage caused by the action of the corona?
The ozone filter
The network printer is locking up and printing garbled text. When the user cancels the job from their local print queue, nothing happens. Which of the following is the MOST likely cause?
The print server's queue needs to be checked
A new employee has reported that print jobs are printing as garbled text. Which of the following is MOST likely the reason for this issue?
The workstation has the incorrect drivers installed
Which of the following printer processes would be LEAST suitable for creating archival documents?
Thermal
When installing a printer in Windows, which of the following is the purpose of the Additional Drivers button on the Sharing tab in the printer's properties?
To add additional drivers for other operating systems
In laser printers, what component applies a positive charge to the paper, drawing the negatively charged toner particles to the paper?
Transfer corona
What charges the paper in a laser printer?
Transfer corona
A technician installs a new inkjet printer at a workstation. The new drivers are installed from a CD and a test page runs successfully. When a document containing tables and graphics is printed, it comes out with partial graphics and misaligned tables. Which of the following should the technician do NEXT?
Visit the vendor's website and download the most recent driver for that printer. PreviousNext
When a thermal printhead passes over the film ribbon, what melts onto the paper?
Wax
Printers that create an image on paper by physically striking a(n) ______________ against the paper's surface are known as impact printers.
ink ribbon
Which types of printing using RET to improve print quality?
inkjet laser
The process of voltage control to limit the volume of liquid delivered is used in:
inkjet printers
What type of printer uses electro-photographic imaging?
laser
NLQ stands for ______________ printing
near-letter quality
Every particle on a laser printer's drum that is hit by the laser will release most of its ______________ charge into the drum.
negative
A laser printer's transfer corona applies a positive charge to the paper, drawing the ______________ charged toner particles to the paper.
negatively
Today, the typical ______________ printer uses a standard RJ-45 Ethernet cable or wireless interface.
network
Most laser printers have a special ______________ filter that needs to be vacuumed or replaced periodically.
ozone
