ITB Chapter 5

In the context of creating and delivering successful verbal presentations, an effective dynamic delivery is characterized by: a. frequent apologies. b. varied body language. c. inconsistent eye contact. d. verbatim reading of content.

b

During face-to-face communication, _____. a. the maximum meaning comes from body language. b. facial expressions do not impact the effectiveness of the message. c. tone of voice is the least important aspect of message delivery. d. there are no perceptual barriers to communication.

a

In the context of business presentations, which of the following actions is most likely to help mitigate speech anxiety? a. Taking a sip of water b. Focusing on one's own nerves rather than the needs of the audience c. Picking a person in the audience and fixing them down with a cold stare d. Hyperventilating

a

To write high-impact and must-read messages, effective writers should at first consider the: a. needs of the audience. b. usage of bulleted lists. c. length of the message. d. style of the message.

a

In the context of communication channels, reports are the best channel to use when a person: a. wants a quick response regarding relatively simple issues. b. wants to communicate lengthy or detailed information. c. needs a communication channel with high channel richness. d. has to communicate controversial content

b

To strike the right tone in a business message, a good practice while drafting an email is to: a. avoid the active voice. b. use personal pronouns. c. use uncommon words. d. avoid contracted words

b

In a business message, _____ often undermine the writer's credibility and distract the reader from the intended meaning of the written message. a. common words b. personal pronouns c. grammatical errors d. contracted words

c

In the context of communication barriers, _____ can include everything from how you greet colleagues and establish eye contact to how you handle disagreement, eat business meals, and make small talk at meetings. a. language barriers b. organizational barriers c. cultural barriers d. physical barriers

c

Which of the following communication channels should be used when the content to be communicated is controversial? a. Memos b. Voice mails c. Telephone conversations d. Texting

c

Which of the following statements is true of communication barriers? a. Studies show that communication barriers are exclusive to written communication. b. Effective communication is not subject to the audiences' perception. c. Some companies have built-in barriers to effective communication. d. Active listening is a common cause of communication barriers.

c

While using block paragraphs in a business message, one should: a. leave no space between paragraphs. b. not use double space between paragraphs. c. not indent the first sentence of the paragraph. d. use headings between each paragraph.

c

____ is a preconception about members of a particular group. a. Pragmatism b. Minimalism c. Bias d. Propensity

c

In the context of the various communication channels, voice mail: a. exhibits a very high channel richness and transmits ample nonverbal cues. b. requires an immediate response alongside a spontaneous dialogue. c. is the best channel to convey messages with controversial content. d. is used when a sender does not need a record of his or her message.

d

In the context of various communication channels, which of the following statements is true of email? a. It is the best channel for communicating controversial content. b. It conveys nonverbal cues effectively. c. It can be used when you want a quick response from the receiver. d. It can be used to convey the same message to many people.

d

Laurel saw an advertisement on an employment website for the position of a security guard. It specified that the applicant must be at least six feet in height, and he must weigh at least one hundred and eighty pounds. Which of the following biases is illustrated in this advertisement? a. Age bias b. Nationality bias c. Racial bias d. Gender bias

d

One way to deal with hostile questioners is to: a. reestablish eye contact with them after answering their questions. b. tell them in no uncertain terms to back off. c. not give up and defend your point till the end. d. agree to disagree if they insist on following-up.

d

Successful business communication involves: a. introducing multiple key points often to keep the audience interested. b. words that suggest stereotypical attitudes toward a specific group of people. c. a message with minimum verbal cues. d. seeking and understanding feedback from your audience.

d

In the context of nonverbal communication, which of the following indicates integrity, trust, and respectful attention within American culture? a. Sustained eye contact b. Leaning forward when listening c. A high-pitched voice d. A shy smile

a

Which of the following is a way to make PowerPoint presentations more effective? a. Using pictures and graphics to emphasize key points b. Reading out the material included on each slide to keep the audience focused c. Keeping the number of slides to a minimum by combining 10 points on each slide d. Using ample animation to break the presentation's monotony

a

In the context of writing high-impact messages, when conveying a message that is likely to make the recipient feel negative, the email structure should: a. omit the rationale and focus on the impact of the message. b. present the rationale before the bottom line. c. present the bottom line at the beginning. d. contain an apology for any inconvenience caused at the beginning and at the end.

b

One of the most common mistakes made when delivering a presentation is: a. the insertion and use of minimal special effects. b. using a combination of visual and oral presentation techniques. c. picking friendly faces in the audience and imagining speaking to them. d. including too many key ideas in the body of the presentation.

d