ITSP 132

A field service technician is replacing a server motherboard that supports CPUs with multithreading capabilities. The technician notices the motherboard has four processor sockets. If each socket supports a quad-core processor, how many logical processors does the system appear to have?

32

Sometimes an expansion board may have an extra PCIe power connector. This connector comes in what two different pin configurations?

6-pin, 8-pin

A desktop computer with a hybrid processor has four memory slots. However, it only has two DIMMs installed; the size of each DIMM is 4 GB. How large is the data path of each DIMM?

64-bit

Orlando's company is upgrading their networking equipment and gave him an older enterprise grade router. He wants to configure it using an old computer he found in his garage. What type of serial cable will most likely fit his old computer?

A cable that will plug into the DB9 port

At what point during the motherboard installation should you install the motherboard drivers?

After Windows successfully boots without errors

Oliver is replacing a processor that fits into an LGA1700 socket. The motherboard into which the processor is being installed must be compatible with what generation of processor and chipset?

Alder Lake

Which statement is NOT true regarding Alder Lake chipsets?

Alder Lake processors can have up to 8 cores.

PCIe slots have designations that represent the number of lanes used to carry data. Which of the following is a valid designation?

All of these choices

Yesterday you installed a new game on your computer. When you ran the computer, you noticed that the application was running very slow. After you exited the game and restarted it (the game), you received an error message saying, "Insufficient memory or disk space." You checked the hard drive, and it has more than 250GB of free space. What should you check next in Task Manager?

Amount of RAM available.

You install a virtual machine app such as VMware or Virtual Box. However, when you try to create a virtual machine, they system issues a message implying that virtualization is not supported. How/where could you potentially fix the problem?

BIOS/UEFI

What must your motherboard have to use BitLocker Encryption in Windows 8/10/11 which will ensure that your hard drive cannot be used in another computer?

BIOS/UEFI password

What is the most likely result of a correctly installed processor, but an incorrectly installed cooler?

Boot process begins, but the system suddenly turns off after a short period

What three characteristics are true about SRAM and DRAM?

Both are considered volatile because they only hold data while power is on, SRAM is faster than DRAM because it does not need to be refreshed, The type of memory used in a memory cache is SRAM because it is faster

Maria has a laptop with a motherboard that is beyond repair. She comes to your computer repair shop and requests that you replace the motherboard. What are two of the most likely responses you will give her?

Buy a new laptop because replacing it will be more cost-effective than repairing it, Your shop has made a conscious decision not to replace motherboards on laptops

You are troubleshooting a laptop with multiple sticking keys that result in misspelled words while the user types. Other than several sticking keys, the laptop appears to be functioning properly. You have cleaned the keyboard with compressed air, but the problem persists. After removing one of the key tops, it becomes apparent that a liquid was spilled into the keyboard. Which of the following is the next step in resolving the issue of sticking keys?

Clean the keyboard keys with a contact cleaner.

What step in the laser printing process is responsible for conditioning the imaging drum in preparation for receiving an electrical charge?

Cleaning

Ana buys a computer from a surplus sale event at a local university. When she boots it up, it asks for a password even before the operating system loads. How can she overcome this problem?

Configure jumpers to clear the BIOS/UEFI settings.

You use a feature on a stand-alone wireless printer that allows you to configure it as a hotspot enabling nearby computers to connect to it. What limitation does this configuration pose?

Connected computers will not have internet access.

An organization wants to increase the amount of RAM on their computers. All the computers have four memory slots but only two slots in each computer are populated. They want to add one more memory module to the older computers, and two additional modules to the newer computers. The older computers have three blue slots and one black slot. Which memory type will maximize the number of DIMMS the memory controller can access at the same time in both, the older and newer computers?

DDR3

You are upgrading the RAM in a home computer you bought in 2018. The motherboard supports a quad channel memory configuration. What two types of memory will help maximize performance?

DDR3, DDR4

Alexa is asked to upgrade the memory on a desktop computer. Which component will she replace?

DIMM

Which of the following two statements are true regarding DRAM?

DIMM is a type of DRAM used in modern motherboards, SO-DIMM is a type of DRAM used in modern laptop motherboards

Brandon purchased a new processor online for an upgrade. When he purchased the processor, he made sure that it used the same socket his computer's motherboard used. But he did not check to see whether the motherboard chipset was compatible. What will happen if you install a processor on a motherboard that can fit the socket but is the wrong chipset?

Damage to both the processor and the motherboard.

What type(s) of port transmits both digital audio and digital video with a single connector? Select all that apply.

DisplayPort, HDMI

A technician needs to service a laptop computer that is experiencing an intermittent problem with the display e most effective at helping the technician complete the work in a timely and efficient manner? (Select two.)

Document and label the location of the screws and cables before removing them, Organize and place all parts and screws and in one place

A technician needs to service a laptop computer that is experiencing an intermittent problem with the display. Which of the following will be most effective at helping the technician complete the work in a timely and efficient manner? (Select two.)

Document and label the location of the screws and cables before removing them, Organize and place all parts and screws and in one place

A help desk technician is reading the manual for the motherboard in a server to ensure the right type of memory is installed during an upgrade. The documentation says it provides additional reliability because it is capable of correcting single bit errors. What technology do the memory modules use?

ECC

Kendra works at a small office. She has an older printer connected to her computer with a USB cable because it does not support Ethernet or Wi-Fi. How can Kendra share her printer with her four co-workers?

Enable print sharing on the computer

A company purchased a high-quality color laser printer to print color brochures and sales proposals. The printer is connected to a marketing PC via USB and is configured as a shared local printer for use by the sales and marketing teams. The manager is concerned about the cost of consumables for the printer and does not want random users to unintentionally send jobs to the printer.What can be done to limit the availability of the printer?

Enable user authentication on the printer share.

Kai needs to compile information on the motherboard brand and model for a few computers running important applications. He does not have the motherboard manuals. How can he obtain the information with relative ease?

Enter the msinfo32.exe command in Windows

Under which three of the following conditions would you be inclined to flash (update) the BIOS/UEFI?

Errors are displayed when you are trying to install a new OS, You want to incorporate new features on the motherboard, When you want to upgrade the central processing unit

A small business notices they have been using about 40% more printer paper in the last 30 days compared to the previous 12 months. They ask you to investigate the matter. What/where will you check?

Event Viewer

You need to fix a system that sometimes hangs during the boot process. In addition, it also hangs at random times after booting successfully. What could be a possible remedy?

Flash the BIOS/UEFI

A customer states that when she removes the printed pages from her laser printer output tray, the black ink smears all over her fingers. Which of the following is the most likely problem?

Fuser unit

Which statements are true regarding motherboards? (Select two)

Has a CPU socket, Has slots for DIMMs

A user called to inform you that the laptop she purchased yesterday is malfunctioning and will not connect to her wireless network. You personally checked to verify that the wireless worked properly before the user left your office. The user states she rebooted the computer several times but the problem still persists. Which of the following is the first step you should take to assist the user in resolving this issue?

Have the user press the appropriate function key combination to enable the wireless radio and then attempt to connect to the wireless network.

A client is asking for a printing solution that will print three sheets of paper with identical information on each page with a single pass of the printer. Furthermore, the client requests that the solution take the least amount of time and effort to maintain. Which of the following printer types should be recommended?

Impact

You work in a data center monitoring events that are logged by a specific system using syslog (System Logging Protocol). Every time an event is generated, it is both, stored in a database and printed on fanfold paper. What type of printer is being used for this purpose? Select two.

Impact printer, Dot matrix printer

What type of processor memory is located on the processor chip (processor die)?

Level 1 cache

You are installing a 1.5 TB hard drive in a computer. What two methods could you use to partition the hard drive?

Master Boot Record (MBR), GUID Partition Table (GPT)

Your company sells hundreds of large storage disk arrays every year that can be configured locally using a dedicated laptop. You travel between many customer sites providing maintenance and support to these laptops. It is your responsibility to ensure you have the necessary FRUs as you travel from site to site. At the very least, what type of FRUs will you keep on-hand?

Memory modules, hard drives, keyboards, and wireless card

Which of the following problems is most likely to prompt you to calibrate an inkjet printer? Select two.

Misaligned colors on printed page, Colors appear streaked

A processor housing that contains more than one processor is referred to as what term?

Multicore processor

What is the general name of the processor feature that AMD calls HyperTransport?

Multithreading

You are helping a friend build a computer with a modern motherboard that is compatible with the ATX form factor. What type of power supply should you use?

One with a 24-pin power connector

A computer has four DDR4 memory modules. Two modules have a speed of 3000 MHz and the other two have a speed of 4000 MHz. If the two 3000 MHz DIMMs are upgraded, the new modules to be installed should have what rating?

PC4 32000

The original P1 connector had 20 pins, why did the development of PCIe induce the adoption of a 24-pin P1 connector?

PCIe slots are faster than the previous generation and requires more power

What tool can help discover and report computer errors and conflicts that occur when you first turn on a computer and before the operating system is launched.

POST card

Jaika works at a marketing firm with a lot of graphics-intense users. She is asked to install a printer that is capable of processing large graphics files that are very detailed. She cannot get it to print so she asks you for help. You notice the driver was not installed. What type of driver should you install?

PS

While servicing a laser printer, the technician notices that paper is jamming as soon as printing begins. What is the most likely cause of the paper jams?

Paper feed rollers

A few users need to connect an external monitor, external keyboard and mouse, and to a wired network cable to their laptop while visiting a remote office. The laptops are not from the same manufacturer. Which of the following devices will allow the users to connect their laptops to the external devices?

Port replicator

The help desk received a call from a user who cannot get any print jobs to print on the locally shared printer. While questioning the user, the technician determines that no users can send jobs to the printer, and the printer indicates it is "Offline." The technician instructs the user on how to place the printer in the "Online" mode, but it still does not print Which of the following may resolve this issue? Select two.

Power cycle the printer, Cancel jobs in the print queue and try again

The help desk received a call from a user who cannot get any print jobs to print on the locally shared printer. While questioning the user, the technician determines that no users can send jobs to the printer, and the printer indicates it is "Offline." The technician instructs the user on how to place the printer in the "Online" mode, but it still does not print. Which of the following may resolve this issue? Select two.

Power cycle the printer, Cancel jobs in the print queue and try again

What is the second step in opening the case of a working computer?

Power down the system and unplug it

Tianna, an administrative assistant, has noticed the print quality of her locally connected laser printer has been gradually declining. Sometimes the printing is wavy and other times it appears speckled. She is asked to urgently print 10 copies of a 15-page document for an important meeting because the copy machine is being serviced. Since she cannot risk generating poor quality printouts, she calls you at the help desk. What would you do first to try to fix the problem quickly? Select two.

Print a self-test via the console on the printer, Replace the toner cartridge on the printer

A user is experiencing garbled print on each page printed from her printer. Which of the following would be a probable cause for the garbled print? (Select TWO.)

Print drivers are corrupt or need to be updated, An application on the computer is sending garbled print

Which of the following is the correct order for the steps of laser printing?

Processing, charging, exposing, developing, transferring, fusing, cleaning

A network technician is on a service call at a remote residential location. He forgot to take some Ethernet cables and needs to make one. What type of connector will he need on both ends of the cable?

RJ-45

An entrepreneur wants to design and produce memory modules that meet industry specifications. To increase memory performance in servers the module should use technology to hold and amplify the signal just before the data is written to the module. What technology should the memory modules include?

Registers

Your office has been sharing an inkjet printer connected to a PC with very limited resources. They ask you to upgrade the printer, so you decide to get a laser printer that has a built-in NIC (network interface card).What type of printing will you set up?

Remote printing

A student uses a flash drive to store assignments/homework. The student plugs in the flash drive, reboots the computer, and it displays a message indicating the operating system is not found. What are two possible ways of fixing the problem relatively quickly?

Remove the USB flash drive and reboot the computer, Change the boot sequence via the BIOS/UEFI screen

Amoy is responsible for maintaining the high-end printers in her company. One of the printers is giving an indication that it is time to replace the transfer roller assembly, so she orders a maintenance kit to perform the replacement. Which of the following will be a part of the replacement process?

Reset the page counter

You have been tasked with performing routine maintenance on an inkjet printer. After printing a test page, you notice missing lines of print in various areas throughout the page. Which of the following should you do to resolve this issue? (Select TWO.)

Run the head cleaning utility, Manually clean the print nozzles

A software development firm needs to test a high-end application on a system with a family of 64-core AMD processors. Which processor will meet their needs?

Ryzen Threadripper

James works at a secure facility as an IT specialist, where there must never be documents left in the printer to be picked up later, or possibly forgotten. What feature can he configure to ensure documents are not printed until the user goes to the printer and enters a code?

Secured printing

What are two resources that may be useful in disassembling a laptop computer?

Service manual, User manual

Which two statements are true about 4-pin 12 V, 8-pin 12 V, 6-pin PCIe, and 8-pin PCIe connectors?

The 6-pin and 8-pin PCIe connectors provide auxiliary power to video cards, The 4-pin 12 V and 8-pin 12 V connectors provide auxiliary power to the CPU

Tomi buys a CPU from a computer store. The retail box references the amount of L1 cache in the list of features. What is it referring to?

The amount of memory residing directly on the processor die

What has occurred if you see the message, "Chassis Intruded! System has halted." the next time you start your computer?

The case has been opened

A technician has determined that a laptop keyboard will need to be removed in order to replace the laptop's CPU cooling fan. Which of the following steps will most likely be required before the technician can remove the keyboard from the laptop? (Select two.)

The keyboard cable(s) will need to be disconnected from the ZIF socket(s), The keyboard bezel will need to be removed

When selecting a processor to match system needs, what features should you NOT consider?

The latest and most powerful processor available because the performance benefit will far outweigh the cost

A customer takes a computer to a repair shop because the system did not boot successfully after adding a memory module to help increase performance. What is likely to be the problem?

The memory modules operate at different speeds

A user contacted the help desk to report that the laser printer in his department is wrinkling the paper when printed. The user checked the paper in the supply tray, and it is smooth and unwrinkled.Which of the following is the most likely reason for the wrinkled paper? (Select TWO.)

The paper does not meet the requirements for the printer, The paper is damp when run through the printer

The laser printer in your accounting department is printing faded prints that are getting lighter over time. What is the most likely reason for the faded prints?

The printer is low on toner

You are able to successfully install new DIMMs with a data path that have 72 bits in a server using a 64-bit processor. Which of the following is true regarding this scenario?

The system will run as expected with no problems at all

Yaron prepares tax returns for small businesses. Every year he reminds his clients to write the date, amount, and purpose directly on receipts because in some cases the impressions fade. What type of printer was used to generate those receipts?

Thermal

Gina is upgrading your computer with a new processor. She installs the processor into your motherboard and adds the cooling system. She powers up the computer, and it begins to boot but then shuts down. What could be the cause of this problem?

Thermal compound was not used.

Jose is about to upgrade the processor in a computer. What should he do first?

Update the firmware on the motherboard if needed.

You suspect your computer is overheating because your system sometimes restarts or turns off by itself. At other times the 32 inch monitor turns blue, and the system remains unresponsive until you manually restart it. What relatively quick measure can you take to try to fix the problem?

Use a can of compressed air to blow out the dust

An employee informs the help desk the laptop they are using cannot update the login credentials when they plug it in to the company's wired network. Wireless connectivity is fine, but the login credentials cannot be updated using Wi-Fi. What is a possible action the help desk could take to troubleshoot the problem?

Use a loopback plug

You replace an internal drive that is only used to backup data on a computer. Before you install the case cover, you power on the computer and observe the disk drive lights are not blinking. You suspect it may not be receiving power, but cannot find the power supply tester. How can you quickly verify whether power is being supplied to the disk drive?

Use a multimeter

A corporation requires a connection between two campus building that are 250 meters apart. The link must be able to carry traffic at 8 Gbps, at the very least. Which of the following cable combinations will meet these requirements?

10GBase cable with either SC or LC connectors

Sharon believes the computer she is troubleshooting is having problems with the hard drive. She wants to test her theory and finds an older, known, good, SATA drive in the spare parts bin but notices the gold conductors in the SATA power connector are very distressed. Sharon also realizes that the spare drive also has a 4-pin power connector. What type of power connector will Sharon need to supply power to the hard drive?

4-pin Molex connector

Gwen recently purchased a new video card, and after she installed it, she realized she did not have the correct connections and was not able to power the video card. What connector(s) should Gwen look for when purchasing a new power supply? (Select all that apply.)

8-pin PCI-E connector, 6-pin PCI-E connector

Kiera is building a new computer and wants to make sure she has an adequate power supply for all the new components she is purchasing. She will be installing three HDDs, with each using 25 watts. The processor she is using will need 125 watts. The motherboard will use 80 watts. RAM will require 3 watts for each of the four DDR3 DIMM modules. Her video card will need 400 watts to run at the maximum level. She wants to keep the cost as low as possible for the power supply. Which power supply would you recommend?

900W power supply

Sarah needs to connect to a console port on an enterprise switch. Her laptop does not have the correct port. When she mentions this to her boss, he tells her that they have several older laptops in a closet with RS-232 ports. What type of connector does the laptop have?

A 9 pin two row D-shaped male connector

Makani is participating in an on-the-job training program at work. He is learning how to configure computers in a network. He is told to use private IP addresses because all organizations could use them without conflict since they are not routable. If the addresses are not routable, he wonders, how will the computers have internet access?

A NAT router will translate a private address to a public one

A technician wants to configure a DHCP server to guarantee that certain printers always receive the same address. Which of the following should the technician configure?

Address reservation

Collette wants to stream a movie from her iPad to her Apple TV. What type of connection should she use?

AirDrop

You have been asked to work on 25 mobile devices at a mid-sized company due to malware. Once you clean the devices, you suggest implementing a company-wide mobile device policy. Which of the following would you recommend? Select three.

Always keep the OS up to date, Provide basic security training, Install an anti-malware app

You buy a DVI cable to connect a monitor a friend gave you. You notice the connector on the cable has four extra pins, but the DVI port on the computer does not have them so you cannot use the cable. What are the four extra pins used for?

Analog video

Jolie wants to see a list of, and manage, apps on her Android phone. Where can she go on her phone to do this?

App drawer

Your friend has compiled a moderate collection of movies they have bought over the years. They all reside on a media server they assembled with remote access capabilities. They would like to have a physical copy of each movie on optical media for off-site storage. Most of the movies consume between 60 and 120 GB of storage. What type of optical storage media should they use to back up the movies? Select two.

BD-R TL, BD-R QL

What two different types of firmware may be used on motherboards?

BIOS, UEFI

Your computer has recently started to generate a few S.M.A.R.T messages. What is the most favorable thing you could do?

Backup your data immediately

You are asked to install an authentication system at a data center that requires both, a fingerprint scanner, and facial recognition for access. What type of authentication will you implement?

Biometric authentication

You have a computer that is running low on storage, so you decide to install a second hard drive to store your files. You would like to partition the drive you just installed and end up with two volumes. In addition, you want to keep the original hard drive intact, which is where the Windows operating system resides. What process would allow you to meet your objective?

Boot Windows and use Disk Management to prepare the new drive.

Vishalini rented a small office to offer bookkeeping services. She needs DHCP, wired, wireless, and file sharing capabilities, as well as a switch to connect three computers. However, her technology budget is limited. How can she obtain access to all these capabilities at a modest cost?

Buy a multifunction router.

You are reviewing new RAM to purchase for a gaming computer and find three different RAM modules that are the same except for their CL rating. The memory with which rating will work best?

CL15

Nick is working on a new graphic for a client and is having an issue with the color on his screen. The client wants the graphic to include a very bright red color, but Nick seems unable to find the right color on his screen. He seems to have the color perfect on the screen, but when he tries to print the graphic, the color seems to fade. He has checked the printer, and it works fine. What will help Nick see on the screen the color that he is printing?

Calibrate the display color.

You install a new video adapter and update the drivers, but notice the icons have a distorted geometry. What could you do to fix the problem?

Change resolution

A technician is configuring a new SOHO multifunction router at a customer site to provide network access to several wireless devices. The technician is required to protect the internal network from unauthorized access while performing the initial router setup as well as during normal operation after the configuration is completed. Which of the following is the best step for the technician to take in securing the router to meet this requirement?

Change the default administrative password on the router.

Adelina works at an online retail company where weekend sales spike and generate increased network traffic. She is asked to investigate options to help alleviate network congestion inexpensively. Which solution will help mitigate the problem with relative ease?

Configure VLANs

A small company has a few users that are spending too much time on specific social media web sites; this is affecting their productivity at work. The manager asks if it is possible to limit access to those sites. Which of the following will satisfy the request while not limiting access to other websites?

Configure a proxy server as an internet appliance to limit access to the web sites.

You are troubleshooting a serious issue for a friend because their computer does not boot up properly. What method should be employed to ensure the user's data is protected?

Connect the drive to another computer and copy the data to another storage media.

Derek is planning a camping trip and wants to be able to listen to music at the campsite. Derek currently has a smartphone but does not like the sound coming from the speakers. What can Derek do to enjoy better sound quality while at the campsite?

Connect to a Bluetooth speaker.

You bought a new computer with two case fans that constantly run a little loud. However, right out of the box, you notice the system is exhibiting intermittent problems. You go into the BIOS and observe the CPU temperature is 100 degrees Fahrenheit (38 degrees Celsius). Which of the following best describes the thought process you should employ in your troubleshooting efforts?

Consider troubleshooting issues and possibilities that are not necessarily related to cooling.

Bryson has contacted you because he needs to know what kind of data he can synchronize from his iPad to his PC. What can Bryson synchronize from his iPad to his PC? (Select all that apply.)

Contacts, Photos, Music, Notes, Calendar

Quintavius loves to tinker with computers so he sets off to see how many networking services he can install in one physical server. He sets up the system to support DCHP, DNS, HTTP, HTTPS, Telnet, SSH, and an email server. On what port will these services listen?

DCHP 67, DNS 53, HTTP 80, HTTPS 443, Telnet 23, SSH 22, SMTP 25

A client contacted you to request your help in researching and supplying the hardware necessary to implement a SOHO solution at his new home-based business. Which of the following SOHO router features will simplify IP address configuration on the private network for both wired and wireless clients?

DHCP server

You are a security professional tasked with preventing fraudulent emails. Which DNS records will you configure to help you realize this goal? Select three.

DKIM, SPF, DMARC

You are setting up your Windows computer to connect to the Internet. When you type www.microsoft.com, the issues an error message indicating the site cannot be reached. What network setting should you check to see the address of the server being used to resolve the domain name you entered in the browser?

DNS

Documentation on the memory modules in a computer says that each row is refreshed frequently, specifically, every 64ms. What type of memory is installed?

DRAM

Stephen has an older monitor that he uses for presentations. Recently, Stephen has noticed that a certain spot on the monitor does not change when he shows his presentations. The spot does not display the colors and stays dark when the screen is white. What might be the problem with Stephen's video issue?

Dead pixel

Rebecca completed work on a computer and is verifying the functionality of the system when she finds a new problem. This problem is not urgent and can be easily fixed. The policy at Rebecca's company is that all problems need to be reported and given a priority code before they can be assigned to someone. What should Rebecca do about this new problem?

Determine whether fixing the first problem caused the second problem.

You install a new peripheral, but it does not work. Then you remember about the drivers. Where can check to see if they were installed automatically?

Device Manager

Jordan, a junior technician, ordered hardware for facial recognition capabilities on every computer at work. Before the hardware was delivered, he was removed from the project to help upgrade the operating system on every computer. After a few months, he was finally able to get back to the facial recognition project. He installs the webcam, the adapter card, and the drivers that were included in the optical media. Issues are evident so he checks the Device Manager and does not see any issues. When Jordan asks a senior technician for help, the senior technician asks him one question. What did the senior technician ask Jordan?

Did you update the drivers?

Sherri has recently been injured. She is having a problem using her left hand and would like to use a stylus to move her mouse around the screen on her laptop computer. What type of I/O device can Sherri add to her system to allow a non-touch screen laptop to use a stylus to manipulate the screen?

Digitizer

Four years ago Faleka bought a custom computer with a mid-tier motherboard and a basic configuration option. During the last three months he has noticed the video quality seems to be gradually degrading. To troubleshoot, he uses a known-good replacement monitor and video cable, but the problem persists. What would be a reasonable course of action for Faleka to take?

Disable the onboard video port and install a new graphics card.

Henry bought a new laptop. And even though it has a touchpad, he prefers to use a mouse. However, he notices that sometimes when he is typing, the cursor will move, causing him to mistype words or even delete sentences or entire paragraphs. What can Henry do to remedy this problem?

Disable the touchpad.

Your mobile device is displaying messages informing you that your device is infected with malware. The instructions tell you to install another app to properly remove the malware. What should you do?

Disregard the message and check for a compromised app.

Genesis is learning about computers. She installs a digitizer along with the corresponding software, but the tablet is not recognized by the operating system. She calls you for help and you explain the difference, or similarities, between drivers and apps as it pertains to peripherals in general. What do you tell her?

Drivers control the hardware. Apps allows users to interface with the features of the peripheral.

You buy a cable that has RJ-45 connectors. For what type of transmission will the cable be used?

Ethernet

A system has been having intermittent problems. Miya decides to measure the output voltage of the power supply. The voltage exceeds the expected value by an unreasonable amount. What is the most likely consequence?

Excessive voltage will damage the motherboard.

You recently installed a new RAID controller card in a PCIe expansion slot on your computer. After setting up the controller, you transfer data from the backup you created over to the computer. When you finish the setup, you turn the computer off and return it to its normal location. When you turn the computer on, you immediately receive the error message, "RAID not found. "What might be the problem?

Expansion card failed or became unseated.

Dakota uses a power supply tester to examine the power supply on a friend's desktop computer that is exhibiting problems. The tester measured a 7 V reading from the +12 V output. Which devices are most likely to be affected by this deficiency? Select two.

Graphics cards, SATA Drives

You are using a crimper to attach an RJ-45 connector to a Cat 6 UTP cable. Your company requires that all cabling follow the TIA/EIA 568A standard. Starting with pin 1 of the modular plug, which wire color code will you use?

Green/white, green, orange/white, blue, blue/white, orange, brown/white, brown

You are using a crimper to attach an RJ-45 connector to a Cat 6 UTP cable. Your company requires that all cabling follow the TIA/EIA 568A standard.Starting with pin 1 of the modular plug, which wire color code will you use?

Green/white, green, orange/white, blue, blue/white, orange, brown/white, brown

You and a friend decide to watch a movie on your computer. The movie is saved on a second hard drive on your system. When you are ready to watch the movie, you can't find it on your computer. You try to locate the second hard drive, and it is no longer listed in Windows. What might be the problem with the movie and the hard drive?

Hard drive has crashed.

Liem just discovered the used phone he bought is on an IMEI blacklist. What does this mean?

He may not be able to activate it

Terry is having a problem with his computer screen that connects to the onboard HDMI port. His computer does not have a video card, but he notices it supports the DisplayPort standard. He buys a monitor, connects it using the DisplayPort, but it does not work. What is the most likely cause of the problem? Select two.

He needs to enable the DisplayPort connector via the BIOS/UEFI, Terry forgot to power on the monitor, so it is not receiving power.

Jozef is a youngster who writes an app for the iPhone. He posts it on a website, but nobody ever downloads it. He speaks with a senior developer who gives him advice. He implements the advice, and his app now has a lot of downloads. What did Jozef do differently?

He placed the app on the Apple App Store

Henry is having a problem with the electrical system on his current laptop. The battery for the laptop will not charge. Henry took the AC adapter and battery from another laptop that is known to work, and put them in his current laptop, but still the battery will not charge. What possible actions can Henry take to make his laptop usable? (Select all that apply.)

Henry can replace the laptop system board, Henry can purchase a new laptop, Henry can use the laptop only when it's connected to the power using the AC adapter.

You are using Wireshark to troubleshoot activity on your network because the performance seems to have degraded over the last two days. What can you discover using Wireshark?

High usage by a network client

A geospatial company uses LRFW networks because it allows them to transmit signals across large distances that can sometimes exceed 100 miles. What features of LRFW enable this capability? Select two.

Highly directional antennas, High power transmission

Akello uses his computer to download a document from the internet. What role does his computer play as opposed to the computer from which he is downloading the document? Select two.

His computer is a client, The computer from which he downloads the document is a server

To reduce costs, a company wants to slowly transition and eventually eliminate their dependency on their own hardware, datacenter, and IT personnel to manage the data center. What would you initially recommend?

Hybrid cloud services

Gulliver is trying to determine why one of the computers at work cannot connect to the network. He thinks it might be DHCP related but wants to rule out the computer itself as being the problem. Gulliver manually configures the network settings that will allow the computer to connect to the network. What three values does he configure? Select three.

IP address, Subnet Mask, Default Gateway

Leroy buys three identical 2 TB SSDs to implement a fault tolerant RAID configuration. He configures RAID 1 using the three disks, and later discover that the total storage is only 2 TB. What alternative, if any, does Leroy have?

Implement RAID 5

You are tasked with securing a network for a client that requires a spam gateway, VPN, anti-malware as well as an end-point management system. Which of the following would best help you meet the requirements of the client?

Implement a UTM appliance.

Your company is experiencing an increase in malware incidents. Your manager is asking for advice on how best to verify that company-owned workstations are up-to-date with security patches, anti-malware requirements, and software application updates. The manager is also concerned that employee-owned devices connecting to the corporate LAN have the same level of security as the company devices. Which of the following protections and services should you recommend?

Implement an endpoint management server appliance.

Which statements are true, relative to RAID 0, and/or why would you implement it? Select two.

Improves overall disk performance,

Which statements are true, relative to RAID 0, and/or why would you implement it? Select two.

Improves overall disk performance, RAID 0 requires at least two drives

Which of the following is a scenario in which an IT support technician would most likely be required to implement the alternate IP configuration method on a network host?

In the event a DHCP server is unavailable, the workstation will have a valid IP address on the subnet.

Bola is upgrading some peripherals devices connected to his computer. He buys a new webcam, gaming keyboard, and a card reader. What approach should he take when installing the peripherals?

Install one peripheral at a time, reboot, and make sure it works before proceeding.

Ron is using an older computer with only one RAM module to experiment with the installation of various Windows operating systems. After the first installation he checks the Device Manager and notices a yellow triangle next to the entry labeled SM Bus Controller What should Ron do to fix this problem?

Install the chipset drivers for the motherboard.

When you verify a fix, you determine that the problem could have been prevented. What should you do to help the user avoid having the same problem again?

Instruct the user on how to prevent the problem.

Mr. Sales knocks on your door and tries to sell you a faucet with the ability to notify you through your cell phone if it springs a leak. What technology enables this capability?

IoT

Your computer has three drives in a RAID 5 configuration. One of the drives fails so you replace it right away. Immediately upon replacing the drive you notice that the overall performance seems to have been degraded. You research the issue and conclude that this is the expected behavior. How can you rationalize this behavior?

It takes time to rebuild the data on the new drive. During this time performance is degraded.

Which of the following method is not typically used to keep a computer system cool?

Keeping the case open

Johan is a hard drive performance engineer working at a major storage device manufacturer. He needs to measure, record, and analyze the throughput, IOPS, and the latency of the different models of drives the company produces. What is the difference between these three parameters? Select three.

Latency measures the time required to process a data request or a transaction, IOPS measures the number of read or write operations performed in one second, Throughput is the amount of data flow through a point in the data path in one second.

John just bought a used iPad from a friend who had lost the charging cable. John notices that the cable is similar to the charging cable for his Android smartphone, but not quite the same. What type of cable will John need to purchase to charge the iPad?

Lightning

A coworker is asking for your advice on a problem with a computer that will not communicate on the network. While assisting the coworker, you suspect that the wired NIC may have failed. Which of the following will you recommend to your coworker as the best tool to diagnose this issue?

Loopback plug

You run the ipconfig /all command on your Windows computer and see a hexadecimal value that looks like this: E0-70-EA-4E-AB-A5What does it represent? Select two.

MAC address, Physical address

This morning when Paul turned on his computer at work, it would not boot. Instead, Paul reported that he heard a loud clicking noise coming from inside his computer. What might be the problem with Paul's computer?

Magnetic hard drive failed.

A mobile phone user in your company is experiencing dropped phone calls. While interviewing the user, you determine the problem started after she checked her email this morning. No other mobile devices in the organization are dropping calls. Which of the following is the most likely reason for the dropped calls?

Malware is interfering with the calls.

You are installing a webcam in the screen bezel of your laptop. Prior to disassembling the laptop, what other devices in the screen bezel should you be aware of? (Select all that apply.)

Microphone, WI-FI antenna

The video on your laptop needs to be updated. You have researched online, and according to the manufacturer, you can install a new video card in your laptop. What is the most likely slot connection you will use to install a new video card in your laptop?

Mini PCIe

What connector has 4 pins, is used for older IDE drives and some SATA drives, and can provide +5 V and +12 V power outputs?

Molex connector

Today when Dylan turned on his computer, he noticed that the monitor was very dim. He could still see the desktop icon and text. He turned the brightness all the way up, but that did not correct the issue. Dylan also checked to make sure the Power Options brightness was not turned down, causing the screen to go dim. He connected a different monitor, and the screen was fine. What caused the screen to be very dim?

Monitor backlighting.

While working on your computer, you receive the POST error, "Drive Not Recognized." You check your SATA cable to see if it is the problem, and it tests fine. You remove the hard drive and test it in a computer system known to be in good working condition and find that the hard drive is working. You can move data and check to make sure the OS files are not corrupt. You use a power supply tester to see if the voltage for the SATA power connection is correct, and the test shows the power is correct. You even check BIOS to make sure the hard drive can be recognized and find that all settings in BIOS are at default, so the system should recognize the hard drive. What might be the problem with your hard drive system?

Motherboard SATA port has gone bad.

When you turn on your computer for the day, you notice lights and fans but no beeps and no video. The Num Lock light does not come on. What might be the problem with your computer? (Select all that apply.)

Motherboard has failed, Processor has failed or is not seated properly, RAM is not working properly.

Thomas came into work this morning and turned on his computer but nothing happened. He immediately called the help desk, and you were sent to fix his computer. While talking with Thomas about his computer, you find out that when he turns on the computer, he has lights and fans, but nothing else happens. He also tells you that the four memory modules were recently upgraded. Besides the memory, nothing else has been added or changed. You decide to try to re-create the problem, and when you turn on the computer, there are lights and fans, but no beeps and no video. You notice that the keyboard light does not come on. What can you determine about the problem with Thomas's computer? (Select all that apply.)

Motherboard has failed, Processor has gone bad or is not seated properly.

You are installing a new hard drive in a system in which the hard drive will run at 6.0 Gbps. What can you use to determine whether the SATA port number into which you are connecting the drive will also run at 6.0 Gbps?

Motherboard manual.

During routine maintenance on your server, you discover that one of the hard drives on your RAID array is starting to go bad. After you replace the drive and rebuild the data, you run diagnostics on the RAID controller card with no problems, so you believe you fixed the problem. The next morning you arrive at work and discover that the RAID has completely failed. None of the disks are working. Your server is still running because you installed the OS on a non-RAID disk, but all the data is missing, and the server shows that none of your RAID disks are found. What might be the problem with your server? (Select all that apply.)

Motherboard, RAID controller

Benjamin recently issued new mobile phones to the marketing team at his company. Each phone can transmit encrypted information for payments made at a retail checkout counter. The technology also allows the marketing team to share data quickly. What technology is set up on the marketing team's phones?

NFC

Lucas works at a small production company that receives contracts to perform high-end video editing and rendering. He needs to buy systems with the ability to write 30 Gb/sec to a storage medium. What standard should the systems support?

NVM Express

Jose calls you at the help desk because he is having a problem logging on to his laptop computer. After several unsuccessful attempts to enter his password, he asks you to reset the password because he must have forgotten it. You reset his password, and he types it, but again the computer rejects it. Jose assures you that he typed the correct username and password. You ask him what type of computer he is using, and he tells you a laptop. What might be the problem with Jose's computer?

Num Lock key is on.

David has a laptop that is having a problem with the video system. Initially you thought the problem might be the backlight, but in your research discovered it does not have a backlight. After additional troubleshooting you determine the laptop needs a new screen. What type of screen should you get for the laptop?

OLED

You have an eight-year-old computer with all the original components still in place. The power supply fan seems to be going bad, so you start troubleshooting. You replace the power supply, but the fan continues to have the same problem. You then disconnect all the other components except the motherboard. Only under this condition does the fan works as expected. Which of the following is most likely to be true?

One of the other components was causing a short and drawing too much power.

Devon would like to install a new hard drive on his computer. Because he does not have a SATA port available on his motherboard, he has decided to purchase a NVME SSD hard drive. How can Devon attach a NVME device to his computer? (Select all that apply.)

PCIe expansion card, M.2 slot on the motherboard

Your computer system loses power while you are working on a project for a very important client. When the computer restarts, you hear continuous short beeps coming from your computer, and the monitor is showing no signal. What do the beeps mean?

POST has failed, and you should research the BIOS beep codes.

Jana is an independent software developer looking for a cloud model that will allow her to easily and quickly provision computing resources, test her application, then release the computing resources when done. Which model should Jana use?

PaaS

You are running a performance test using three different browsers on the same computer to simultaneously access the same web site. What numeric identifier or address is used to keep the three connections separate at the application (browser) level?

Port number

Explain the difference between RAID 0, RAID 1, and RAID 5. Select two.

RAID 0 stripes data across disks, RAID 1 mirrors data, and RAID 5 uses parity, All three flavors of RAID could be implemented using hardware or software RAID.

Andre lost important data and wants to ensure it doesn't happen again. However, he has a limited budget and doesn't want to spend too much money implementing an expensive fault-tolerant solution. What type of RAID configuration would you recommend?

RAID 1

Keion works as a freelancer creating websites and designing logos for clients. He recently had a hard drive failure and lost work for a client, and he would like to prevent the same type of problem from happening again. Keion does not want to rely on a backup but would like a way to ensure that his data is safe on his computer. You recommend that he create a RAID array that will provide fault tolerance and not suffer data loss if one drive fails. What RAID configuration should you recommend to Keion?

RAID 1

Lin is booting up his computer. Sometimes during the boot process, the computer will shut down, but more often than not it will reboot on its own or simply freeze. He thinks the problem could be due to an intermittent under voltage problem with the power supply, so he uses a power supply tester. The test shows that the power supply is functioning properly What should Lin check next in the troubleshooting process?

RAM

George is involved with a project at work. Over the last few weeks, he has noticed a gradual but significant degradation in performance when running his AutoCAD program. He calls the technician and asks him to check his computer. The technician tells George to reboot the computer and asks George how much RAM was detected. The amount of RAM reported is exactly as expected. What hardware could be causing this problem? Select two.

RAM, Motherboard

Arun recently graduated with both, civil and electrical engineering degrees. His first project is to design a system that will replace the manual tolls in a highway with a wireless toll booth collection system. He decides that passing vehicles should have a small device that transmits data to fixed stations at various points along the highway for automated billing. What type of technology should Arun consider to be the most viable?

RFID

Online activity for a retail company rises dramatically in November and December. Which cloud computing feature allows them to automatically scale up or down their computing resources to meet demand?

Rapid Elasticity

What is the purpose for the twists in twisted pair Ethernet cabling?

Reduce crosstalk between wire pairs.

Kwan, a fifth-grade teacher, has been learning about computers but does not know much about networking. He found a hub in the supply closet and decided to create a small network in his classroom consisting of a file/application server, 10 relatively new computers, and a printer. The students often complain that the computers are slow, but one student blames it on the network. What can Kwan do to eliminate complaints?

Replace the hub with a switch

Ulysses has a laptop with a very dim monitor. He connects an external monitor, and it works just fine. How can Ulysses fix the problem?

Replace the inverter board.

While you are working on your computer, it shuts down unexpectedly, and you detect a burning smell. When you remove the case cover, you notice a distended capacitor. What can you do to fix this problem?

Replace the motherboard.

Sara is having a tough time finding the cause of a problem on a computer she is troubleshooting. She found a possible problem but is not sure if she is correct. In case she is wrong, Sara does not want to test her theory, because doing so might worsen the problem. What would you advise Sara to do?

Research the problem on the Internet.

Which of the following is a function of an endpoint management server appliance?

Restricting a device's access to the network until security requirements are met.

A large corporation needs a high-speed network to test a product that will backup and restore terabytes of data. What type of network should they use?

SAN

You work for a supplier that provides technology products to a variety of industries. One of your partners calls you and indicates they need to buy 10 computers that will run an application that requires writing to the hard drive at 3.5 Gb/sec. What standard should the SATA connector on the motherboard support?

SATA Revision 3.x

Terry came into work and turned on his computer. During the boot process, the computer shut down. When he tried again, the computer showed the error message, OS not found. Terry called the help desk and explained the computer issue. The help desk technician goes to Terry's office and verifies the problem. What are some things the help desk technician could check or try? Select three.

SATA cable connection, Device boot order, Use Window Startup Repair

You are completing a networking assignment and need to connect devices as shown in the schematic. Computer PC1 connects to switch S1. S1 connects to router R1. R1 connects to router R2. R2 connects to switch S2 which connects to computer PC2. None of the devices support auto-linking.PC1 - - - - S1 - - - - R1 - - - - R2 - - - - S2 - - - - PC2Beginning with PC1, what type of cable do you need to connect the devices (XO = crossover, ST = straight-through)?

ST, ST, XO, ST, ST

Jochi just started college and is using an online LMS (learning management system) to gain access to his assignments. From his perspective, what type of cloud service does the LMS represent?

SaaS

Reyad is preparing for a hands-on Linux exam. He wants to practice in an isolated environment on his computer because he does not want his live system to be negatively affected. Which of the following should he implement?

Sandbox

You are asked to set up a scanner so that scanned documents are automatically stored on a local file server. Which one of the following scanning mechanisms will you need to set up?

Scan-to-SMB

James wants to sync his Android phone to back up his pictures. However, he does not want to sync his data files. How can James select what to synchronize from his phone to Google storage?

Settings app

Venus is a member of the IT department at a company that has a moderately-sized network. One of her performance review objectives is to help her department be more proactive relative to being notified, and responding to, certain events that occur in the network. What type of server will help her meet the objective?

Syslog Server

Jesenia read an article that said stored data, such as when you are downloading an app, is transmitted using TCP, but live-streaming events are transmitted using UDP. Why would this be true? Select two.

TCP is reliable and ensures the delivery of data using a connection-oriented mechanism, UDP is fast and does not retransmit lost data so as not to disrupt the live video feed.

Sara works in the IT department for a large retail store. She has been testing a theory about why an error message keeps popping up on a coworker's computer when they try to start Windows. She has hit a wall and doesn't know where to look next. Sara feels very frustrated with the problem. What should Sara do to help work out the solution?

Take a break and come back later.

Abdel, an electrician, does not know much about computers so he orders a custom computer with a 1000 W power supply. However, the maximum wattage the system needs is 500 W. Which of the following statements are true? Select two.

The 1000 W power supply will last longer than, for example, a 750 W power supply, The power supply will only deliver up to 500 W of power and operate very efficiently.

Larry got a new job and moved from New York to Hawaii. After a couple of weeks, he notices that occasionally, the time, date, and time zone are all wrong. He has no idea what is happening and believes it is because he moved to a different time zone. What is likely to be causing the problem?

The CMOS battery is failing and needs to be replaced.

A restricted computer lab at a college has been set up with local authentication. Students are able to log in but do not have internet access. You check the network settings on one of the computers and it has an IP address of 169.254.1.10. What is the problem?

The DHCP server is not reachable

You buy a PoE (Power over Ethernet) security camera in a liquidation sale that requires at least 22 Watts of power. Before installing it, you test it by connecting it to a switch capable of transmitting power based on the PoE IEEE 802.3af standard. However, the camera does not turn on. Which of the following best describes the problem?

The PoE device is not transmitting enough power to turn on the camera

The back cover of a mobile device is warmer than usual, and the battery seems to lose its charge much quicker than normal. The user has scanned for malware, closed unused apps, and decreased the brightness level of the screen, but the symptoms persist. Which of the following is the most likely cause for this behavior?

The battery is going bad.

Torino receives a call from a SOHO client who says her computer is not working. He goes to her office and checks the network settings. He notices that the default gateway entry is blank, yet he can ping the router. Once he enters the default gateway, the problem is solved. What did the client mean when she said her computer is not working?

The computer had no internet access

Juridia buys new a 16 GB flash drive, she takes it out of the package, and tries to copy an 8 GB file to it. However, the operation fails with an error message indicating the file is too large. Which of the following statements are most likely to be true? Select two.

The flash drive needs to be reformatted with the NTFS or exFAT file system, The flash drive has the FAT32 file system, which supports files up to 4 GB in size.

After Sandy and a friend troubleshoot her laptop they determine the LCD screen needs to be replaced. Sandy gets tired of waiting on her friend, who knows more about computers, and decides to do it herself by watching videos online. In the process, she accidentally breaks one of the two cables that wrap around the screen and connect to the mini-PCIe card inside the laptop. What is the impact of this mishap?

The laptop will lose its Wi-Fi capabilities.

You want to setup a separate network at home that is accessible from the internet. You want it to be isolated from your personal network, so you lease an IPv6 address from the ISP. When you configure the interface IDs of the devices on the network, which bits in the IPv6 address will you be modifying?

The last 64 bits of the IPv6 address

Charanya decides it is time for an upgrade. She buys a new computer, a used 17-inch LCD monitor at a thrift shop, as well as a VGA splitter for screen duplication purposes and compatibility with the original VGA monitor. When she plugs in the monitors, the image on the LCD monitor is blurry. What are possible explanations for, and/or how could she rectify, this condition? Select two.

The monitor is not set to the native or recommended resolution hampering the image quality, Upgrading the VGA cable to a DVI, HDMI, or DisplayPort standard will improve the image quality.

Li, a helpdesk technician, is troubleshooting a system. Based on experience, Li has narrowed down the problem and believes it is related to either the motherboard, processor, or RAM. Which symptoms would have allowed Li to narrow down the problem? Select three.

The system reports less memory than is installed, The system begins to boot but then powers down, The system begins to boot but then powers down.

Tania is examining a system because the user claims their Word documents are getting corrupt. What is a reasonable best guess as a starting point?

The user is not saving the files properly.

What characteristics do the 10.0.0.1/24, 172.16.0.2/24, and 192.168.0.3/24 IP addresses have in common? Select three.

They are private IP addresses, They are not routable by the ISP, They all have the same subnet mask.

Bayley wants to connect a new external hard drive to his Windows PC. He wants the fastest connection type available because he plans to edit video directly to and from the external hard drive. Which connection type should Bayley use to get the fastest connection possible?

Thunderbolt 3

A technician has verified that a bad Cat6 cable run in the wall is responsible for a workstation's lack of communication on the network. Which of the following tools can be used to pinpoint the location of the cable inside the wall?

Toner probe

Kiran realizes her iPhone has no battery power. She needs to make an emergency call and starts charging it. When she turns around, her two-year-old grabs the phone and starts running into the kitchen. She chases him so he tries to hide it in the sink, but it lands in a pot full of water. What should Kiran do with the wet iPhone?

Try charging the phone anyway

Cathy is planning to purchase a new audio and video editing workstation to make computer training videos at work. In addition, she wants the ability to back up her large video files relatively quickly but not over the network to help preserve bandwidth. She does not exactly know or understand the type of devices she needs. What types of components would you recommend? (Select all that apply.)

Two 4TB SATA 3 Drives, 32 GB of DDR 4 RAM, High-end sound card, Blu-ray burner, eSATA storage device

You want to add another layer of security to your bank account so that when you log in with a username and password, it sends a pin to your phone. What must you configure to enable this functionality?

Two-factor authentication

Nikita attempts to install a hypervisor on her laptop. When she tries to create a virtual machine an error message suggests that virtualization is not supported. Where can she check to see if virtualization is enabled?

UEFI/BIOS

Motherboards may contain which three of the following ports on the I/O panel?

USB ports, RJ-45 LAN port, HDMI, DVI, and/or DisplayPort

Juniper wants to buy her father a tablet. He has relatively poor vision, so she does not want him to have to worry about the orientation of the plug on the cable when he charges the device. Juniper will get her father a tablet with what type of USB charging port?

USB-C

You need to create LAN a connection using a mobile device. Which of the following will most readily allow you to create the connection without using a physical tether? Select two.

Use Wi-Fi to connect to a LAN, Create a mobile Wi-Fi hotspot

You decide to add three new hard drives to your computer so that you can increase the amount of storage on it. When you install the hard drives, you find enough SATA connections on the motherboard, but it is short one SATA power connector. What is the easiest way to add a SATA power connector to the system?

Use a Molex to SATA power adapter.

Your laptop at home is exhibiting intermittent problems and you suspect it could be related to power. How can you verify the power adapter is supplying the proper voltage?

Use a multimeter. Place the red probe of the multimeter in the center of the DC connector and the black probe on the outside cylinder.

Frank is traveling for work with his company laptop and company phone. During a layover, he reviews his files in preparation for a presentation but discovers he forgot an important file. The good news is the file is in cloud storage. How can Frank download this file? (Select all that apply.)

Use his cellphone to create a hotspot, Tether his laptop to his smartphone

Joanna is researching high-end motherboards for a gaming computer with the best performance possible. Which consideration should be highest on the list?

Use the highest-performing processor

Ibrahim is a computer teacher at a large high school with an 802.11n wireless network. They ask him to run a 1 Gbps Ethernet cable from a switch to a computer that happens to be 150 meters away. How should he best proceed?

Use two 75-meter-long cables with a switch in between.

Jerry recently purchased a new iPad. He needs guidance on setting it up and wants to find documentation to help with the setup. Where can Jerry find detailed steps on how to connect to a network, configure email, update the OS, sync, and back up settings and data, as well as what to do when things go wrong with his iPad or an iPhone?

User guide for the device

You bought a new inkjet printer based on positive reviews you read online along with a new set of four ink cartridges. You did not buy paper because you had an unopened ream of 16-pound paper. However, almost right away, you are not too pleased with the quality of the printouts. What would help improve the print quality rather quickly?

Using high-quality paper

Cirrus was hired to start a multimedia group at a major corporation. He has been asked to buy high-end equipment to ensure it will not be obsolete in three or four years. He buys a video camera capable of recording 8 MB/sec. What type of SD memory card should he use in the camera?

V10

Abigail needs to move out of state to take care of her mother. She will need secure remote access to continue working as a cloud engineer. What type of connection does Abigail need to securely access the computing resources at her company?

VPN

Randy is concerned about his company's data security on the Internet. Because cellular signals are not encrypted, he is concerned that the new smartphones given to the sales department will allow a breach. Randy has decided the company needs a more secure way to allow the sales department to connect to the company network over the Internet. What should Randy deploy to allow the sales department to connect to the company network securely over a cellular data signal?

VPN

Ferran got a new cell phone. But every month he receives a data-usage limit notification even though he has not done anything unusual except use, install, and remove games and apps. What can he do to try to rectify the problem?

Verify all apps that are not being used are closed.

You are asked to install a new adapter card in 30 office computers at an existing branch location. Which of the following is NOT a necessary step in the process?

Verify the adapter card to be installed is ESD-resistant

After installing the processor and reassembling the computer, the system begins the boot process and suddenly turns off before completing the boot. You turn everything off, unplug the power cord, press the power button to drain the power, and open the case. What should you do next?

Verify the cooler is securely seated and connected

Damion recently did an update to his computer and added a new video card. After the update, Damion decided that he would like to play his favorite game. While he was playing the game, the system locked up. He restarted the computer and did not have any issues until he tried to play the same game, at which point, the computer locked up again. What might be the problem with Damion's computer? (Select all that apply.)

Version of DirectX is out of date, Video card device drives need to be updated, Game is not compatible with video card.

You just completed a contract setting up the network in a new 10-story office building for a commercial airline company. They are not happy with their VoIP service. You troubleshoot and determine you need to modify the QoS policies. Which type of traffic should have the highest priority?

Voice

James added a new video card and needs to get a power supply that will have enough power to run the new card. When researching the new power supply, what feature does James need to look for to make sure he has enough power to run his computer with the new video card?

Wattage

Your customer wants to build a new computer and needs to make sure he orders the correct power supply for his machine. What should you tell him to check to make sure he orders the correct power supply? (Select all that apply.)

Wattage requirements, Form factor, Number of hard drives, Video requirements

Your manager wants you to build a custom computer for a dedicated application. Which of the following is NOT a factor that needs to be considered?

What operating system will be installed?

When is it okay to touch the inside of a computer that is turned on?

When using a multimeter to measure voltage output

Which statement best describe when you would need to use a Thunderbolt 3 port as opposed to a DisplayPort or an HDMI port?

When you need to transmit video, audio, data, and power on the same port and cable

You work at a large department store selling computer products. Iwina walks in and wants to buy a wireless router. She explains that the media streaming device she ordered online supports a transmission speed of up to 200 Mbps. What type of router should you recommend?

Wi-Fi 802.11n

Patrick wants you to repair his laptop LCD screen. Patrick insists that it was not his fault, but sometime during the night, the laptop fell off his desk, and now the screen is broken. During disassembly of his laptop, you see a mini-PCIe card with a black cable and a white cable wire connected that appear to go into the screen bezel. What is the function of the two wires?

Wi-Fi antenna

A system administrator boots a Windows PC using a Live Linux CD/DVD and list the files on the system. One of the files is called pagefile.sys. What is this file used for? Select all that apply.

Windows normally stores virtual memory in this file, Used to enhance the amount of RAM in the system.

A new printer has been added in your office and connected to a WAP for use by all users in the company. Which of the following best describes the method of connectivity for the new printer?

Wireless infrastructure mode

You have a desktop system with a 2.5 inch 500 GB SDD and a laptop with a 200 GB SDD. You want to replace the 500 GB SSD on the desktop with a larger SSD and use the 500 GB SSD in the laptop. All data has been backed up. What factors do you need to consider?

You can simply proceed to install the SDD from the desktop laptop directly in the laptop.

What is the very first step that should be taken when performing work with a computer?

You should back up any important data

When handling a motherboard, cards, or drive, which statement is NOT accurate?

You should not hold expansion cards by the edges

In which of the following situations should you install an IPS instead of an IDS?

You want to block unauthorized activity on your LAN from the Internet.

Godiva's computer is having issues booting up. She troubleshoots and her best guess is that the BCD is corrupt. In her endeavor to plan a solution and implement it, what command should she include?

bootrec

You recently bought a new router, modem, and switch to create a wired network at home containing six computers. Beginning with the computers, how would you connect the devices to ensure the computers have internet access?

computers, switch, router, modem

Juula just purchased a new tablet from the Apple Store for her home-based business. She wants to ensure the calendar and contacts she creates are automatically saved online. What service should Juula use?

iCloud

A company is researching motherboards for a small / compact low-end system they are designing to be used in a home theater system. Which motherboard form factor is the company most likely to use?

mITX

Henry is using the command line to troubleshoot whether a Windows client is able to connect to the server on his network. What command should Henry use to check whether he has connectivity to the server?

ping

A technician is building a custom gaming computer for a customer. In what order should the technician install the main components?

power supply, drives, motherboard, cards

When you build a computer from parts, you usually start by deciding on which two components?

processor, motherboard

What two different power-on passwords can be set to lock down a computer from unauthorized access?

supervisor password, user password

Ramah is preparing a presentation on networking terminology. She wants to ensure everyone understands the difference between a node and a host. How should she define these terms? Select three.

very host is a node, but not every node is a host, A node is not used to run a variety of applications, A smart thermostat is an example of a node.

You are asked to add a resource record in the DNS namespace for a website your company wants to publish. Which of the following entries will you make?

www.company.com A IN 14440 209.165.200.5

Malai has a desktop computer at home that among other apps, is also running an older 32-bit video game. What type of processor does the computer most likely have?

x86-64