KNR 380 exam 1

Which of the following are typically used in vertical coordination? Check all that apply

- Accountability system - Policies, procedures rules, and standards

Which of the following is most accurate?

- Frontline managers need to have to highest level of human relation skills

Partnership integration is the strongest level of partnership. Which one(s) of the following about partnership is true?

- Integration includes both joint ventures and organizational mergers - Structural change in one or more partners to create an entirely new organization

Which of the following is accurate regarding decision making?

- Programmed decisions focus on reoccurring problems

Which of the following is most accurate regarding policies, rules, and standards? Check all that apply

- Standards are measures that help gauge quality and determine when a particular goal has been met - Policies can be informal or formal - Rules are developed to govern behavior and flow from policies and procedures

A mission statement should:

- State the purpose of the organization

Which of the following is false concerning strategic plans?

- Strategic planning should be done only by the staff of an organization

An effective manager must consider a balance between

- individual competencies, job demands, and the organizational environment

Systems theory

- is based on biological theory

The usual time frame for a master plan is

5 to 10 years

__ refers to the strong partnership effort categorized by high levels of commitment between organizations and some sharing of authority and decision making

Alliance

The three levels of organizational culture describe in the text are

Artifacts, espoused beliefs, and underlying assumptions

Which of the following is true?

Behavioral theories state that leadership is learned

Ethical decision making takes into account

Both a and b (results of a decision and how the decision affects others)

Which board document contains such details as board size and composition, board meeting frequency, board elections, and terms of board members

Bylaws

Which of the following is NOT true about being the main use of competencies in organization?

Competencies are used only in entry-level positions

Which of the following does NOT accurately describe a corporation?

Corporations are simple to start and dissolve and do not require extensive paperwork

Which decision making approach requires a manager to identify the gains and losses from a decision?

Cost-benefit approach

__ is how jobs are grouped according to function, product, geography, or customer and includes such things as a landscape unit or a scale unit

Departmentalization

Objective are:

Direct statements that serve as steps to achieving goals

An efficient and ineffective organization is described as on that

Does not adequately achieve organizational goals but minimizes waste of resources

Which of the following is enacted by states or provinces to enable local government to acquire, develop, and maintain recreation areas?

Enabling laws

A nonprofit organization is so-called because it does not make profit

False

Objectives are what an agency wants to accomplish, and goals are how the staff is going to accomplish them

False

Task forces usually have more permanence than teams, which tend to be more singular in purpose

False

The mission and vision of the agency is part of all main types of plans used in parks and recreation organizations except technology plans

False

Which of the following thinkers was the first to deal with the administrative side of management and created the five functions of managers

Henri Fayol

The wealth of knowledge, skills, and abilities that individual employees possess refers to

Human capital

Partnership that occur among organizations in different institutional sectors are

Intersectoral partnerships

Which of the following is NOT one of Kouzes and Posner's five practices of exemplary leaders

Lead by example

Which one of the following is the best way for career progression

Learn to manage yourself and your responsibilities

Who believed that organizations are groups of people, not just a means of production?

Mary Parker Follett

The agency is planning a major event that requires the participation of people from various units in the organization based on their expertise. These people will answer to their original supervisor as well as the director of recreation. Which type of organizational design is the agency using?

Matrix

Which one of the following thinkers is known for the idea of bureaucracy

Max Weber

The financial, physical, technological, and human assets that organizations need for the production of goods or services refers to

Organizational resources

Which type of planning is most likely to seek input from local residents?

Strategic plan

Which of the following is NOT true regarding a SWOT analysis?

Strengths are considered external to an organization

Coordinating organizational tasks, roles, functions, and units so that they work together effectively refers to

Structural integration

Planning serves a number of purposes. Which of the following is not listed in the book?

To achieve the mission of the agency

One of the purposes of policies, procedures, rules, and structures is to limit discretion and guide organizational practice

True

Which decision making approach requires a manager to do the greatest good for the greatest number of people?

Utilitarian Approach

values of an organization refer to:

beliefs held by an organization

TQM assumes that a manager must

both b and c (focus on quality from a customer's perspective and make quality the premise of everything an organization does

According to Douglas McGregor, a theory X management assumption about employees suggests

employees need to be coerced to perform

Which level of management is responsible for guiding the organization on a day-to-day basis

frontline managers

In the public sector, what are the three major types of parks and recreation agencies?

local, state, federal

Which type of board has a current board member voting on a new member to add to the existing board?

not stakeholder, idk just guess

According to the text, the triple bottom line of sustainable business are

people, planet, and profit

What are the four functions of management discussed in the text

planning, organizing, leading, controlling

The major funding source for public sector is?

tax dollars