Last test MGMT

Which of the following is a need based theory of motivation?

ERG theory.

Effective managers tend to use more

information-rich channels.

All of the following are examples of the big 5 personality traits except

intelligence

Conflict between two individuals such as coworkers is

interpersonal conflict.

Which of the following statements is true?

A need for power can have an altruistic form.

Which of the following statements regarding leader-member exchange relationships is INCORRECT?

All employees would like to have a positive relationship with their leader.

Listening

Can be demonstrated to the sender by nonverbal signals like the nod of a head

Which of the following statements is true about the manner in which managers can influence the perceptions of expectancy theory?

Conduct employee surveys periodically to ascertain what they consider to be rewards for performance and integrate that in some manner into the performance evaluation program.

Which of the following statements regarding the final stage of planned change is INCORRECT?

Declare victory early in making the change and get into a routine.

All of the following statements regarding negotiations around the world are correct EXCEPT

Eastern cultures tend view negotiations as a business activity while Western cultures see it as a social activity.

Which of the following statements related to the unfreezing stage of planned change is INCORRECT?

Get everyone on board as soon as the change is initiated.

Research indicates which of the following findings regarding negotiations is correct?

Individuals who were unable to negotiate a deal in previous negotiation situations tended to have lower outcomes in subsequent negotiations than those who had initially negotiated deals in the past.

Which of the following statements regarding self-esteem and leadership is INCORRECT

Leaders with high self esteem punish their subordinates less effectively, when such punishment is due, than do leaders with lower self esteem

Which of the following statements regarding factors of change in the organization is INCORRECT?

Manufacturing jobs have been outsourced, but knowledge-based jobs are largely safe from such movement.

Which of the following statements regarding performance and organizational change is INCORRECT?

More successful firms find it easier to change than those performing poorly.

Surveys indicate that resistance to change is one of the top two reasons why change efforts within organizations fail.

True

Which of the following statements regarding upward influence is INCORRECT?

While helping higher-ups be more effective can help employees gain more power for themselves, there is no gain for those same employees from allowing those below to influence them.

External communication about a client's product or service created for specific receivers is

a press release

Intrapersonal conflict is

a type of conflict that arises when a person is uncertain about what is expected or wanted or has a sense of being inadequate to the task.

Research has found all of the Big 5 personality traits to be related to leader emergence and leader effectiveness EXCEPT

agreeableness

Maslow's social needs could be satisfied by

attending a department picnic after work.

Which of the following statements regarding antecedents of political behavior is incorrect

authoritatian decision making leads to more political behavior in the organization

Openness is

being curious, original, intellectual, creative, and open to new ideas

When well-designed, organizational controls can provide benefits such as

better ability to manage uncertainty and complexity.

All of the following would be effective means of stimulating conflict EXCEPT

building clarity into the situation.

The ability to attract others, win their admiration, and hold them spellbound is

charisma

When a target agrees to a request and actively supports it, the target's response is

commitment.

All of the following are aspects of crucial conversations EXCEPT

communications experts suggest using "but" not "and" in crucial conversations.

People's tendencies to behave consistently with social norms is

conformity.

When reinforcers follow all examples of positive behavior you are using a ------ --------- of reinforcement

continuous schedule

how could a firm best satisfy an employees safety needs

create a job security clause in the employment contract

All of the following statements regarding organizational politics are correct except

effective politics is all about winning at all costs

Maslows theory of motivation suggests

employee needs are ordered

Servant leaders

feel an obligation to their employees, customers and the larger community.

People resist change for all of the following reasons EXCEPT

feelings of certainty.

All of the following are rules for active listening EXCEPT

find areas of agreement with the speaker.

Maslows physiological needs may be satisfied by

food

The first step of an organizational behavior modification program is

identify behavior to be modified.

Using different forms of making others feel good about themselves is the influence tactic of

ingratiation.

task-oriented behaviors are also called

initiating structure

Which of the following is not an aspect of the verbal strategy of impression management?

intent of your speech

Servant leadership

is a leadership approach that defines the leader's role as serving the needs of others.

A piece rate system

is a program where employees are paid on the basis of individual output produced.

Research suggests all of the following are outcomes of impression management EXCEPT impression management

is less influential in unstructured interviews than structured interviews.

Coercive power

is the ability to take something away or punish someone for noncompliance.

Research on procedural justice suggests

it is best to be consistent in the manner in which employees are disciplined for violating company policy for situations like cell phone usage.

The leadership decision tree

leads to the determination of how much involvement leaders should seek in making decisions.

Research on effective teams indicates that they experience

moderate levels of task conflict in the middle of the project timeline.

Situational favorableness includes all of the following conditions EXCEPT

motivation level.

Intergroup conflict

occurs between two departments.

All of the following statements regarding reasons employees resist change are correct EXCEPT

people with a negative self-concept view change as an opportunity.

Authentic leadership

refers to effective leaders who stay true to themselves.

Ensuring that change becomes permanent and the new procedures become the norm is what stage of Lewin's model of planned change?

refreeze

Maslow's theory of motivation is criticized because

research does not support the argument that satisfied needs no longer motivate behavior.

The ability to grant an increase in pay, a perk, or an attractive job assignment is ___________ power.

reward

Expectancy theory suggests individuals are motivated when all of the following conditions are met EXCEPT

rewards lead to high performance

All of the following are individual antecedents of political behavior EXCEPT

role ambiguity.

All of the following are examples of intrapersonal conflict EXCEPT

role reversal.

An achievement-oriented leader

sets goals for employees and encourages them to reach their goals.

Maslow's hierarchy of needs theory of motivation

suggests once basic needs are satisfied, higher order needs become motivators.

If jobs are boring and repetitive or tasks are stressful, the ________ style of leadership is most effective.

supportive

interactional justice is

the degree to which people are treated with respect, kindness and dignity in interpersonal interactions

People-oriented behaviors include

treating employees with respect.

Organizational change can be either radical or incremental

true

If leader-subordinate relations are poor, position power is low, and task is unstructure, the situation would be categorized as

unfavorable.

If you dislike working with a person and do not care for them on a personal level either,

you would have a low least preferred coworker score.