Last test MGMT
Which of the following is a need based theory of motivation?
ERG theory.
Effective managers tend to use more
information-rich channels.
All of the following are examples of the big 5 personality traits except
intelligence
Conflict between two individuals such as coworkers is
interpersonal conflict.
Which of the following statements is true?
A need for power can have an altruistic form.
Which of the following statements regarding leader-member exchange relationships is INCORRECT?
All employees would like to have a positive relationship with their leader.
Listening
Can be demonstrated to the sender by nonverbal signals like the nod of a head
Which of the following statements is true about the manner in which managers can influence the perceptions of expectancy theory?
Conduct employee surveys periodically to ascertain what they consider to be rewards for performance and integrate that in some manner into the performance evaluation program.
Which of the following statements regarding the final stage of planned change is INCORRECT?
Declare victory early in making the change and get into a routine.
All of the following statements regarding negotiations around the world are correct EXCEPT
Eastern cultures tend view negotiations as a business activity while Western cultures see it as a social activity.
Which of the following statements related to the unfreezing stage of planned change is INCORRECT?
Get everyone on board as soon as the change is initiated.
Research indicates which of the following findings regarding negotiations is correct?
Individuals who were unable to negotiate a deal in previous negotiation situations tended to have lower outcomes in subsequent negotiations than those who had initially negotiated deals in the past.
Which of the following statements regarding self-esteem and leadership is INCORRECT
Leaders with high self esteem punish their subordinates less effectively, when such punishment is due, than do leaders with lower self esteem
Which of the following statements regarding factors of change in the organization is INCORRECT?
Manufacturing jobs have been outsourced, but knowledge-based jobs are largely safe from such movement.
Which of the following statements regarding performance and organizational change is INCORRECT?
More successful firms find it easier to change than those performing poorly.
Surveys indicate that resistance to change is one of the top two reasons why change efforts within organizations fail.
True
Which of the following statements regarding upward influence is INCORRECT?
While helping higher-ups be more effective can help employees gain more power for themselves, there is no gain for those same employees from allowing those below to influence them.
External communication about a client's product or service created for specific receivers is
a press release
Intrapersonal conflict is
a type of conflict that arises when a person is uncertain about what is expected or wanted or has a sense of being inadequate to the task.
Research has found all of the Big 5 personality traits to be related to leader emergence and leader effectiveness EXCEPT
agreeableness
Maslow's social needs could be satisfied by
attending a department picnic after work.
Which of the following statements regarding antecedents of political behavior is incorrect
authoritatian decision making leads to more political behavior in the organization
Openness is
being curious, original, intellectual, creative, and open to new ideas
When well-designed, organizational controls can provide benefits such as
better ability to manage uncertainty and complexity.
All of the following would be effective means of stimulating conflict EXCEPT
building clarity into the situation.
The ability to attract others, win their admiration, and hold them spellbound is
charisma
When a target agrees to a request and actively supports it, the target's response is
commitment.
All of the following are aspects of crucial conversations EXCEPT
communications experts suggest using "but" not "and" in crucial conversations.
People's tendencies to behave consistently with social norms is
conformity.
When reinforcers follow all examples of positive behavior you are using a ------ --------- of reinforcement
continuous schedule
how could a firm best satisfy an employees safety needs
create a job security clause in the employment contract
All of the following statements regarding organizational politics are correct except
effective politics is all about winning at all costs
Maslows theory of motivation suggests
employee needs are ordered
Servant leaders
feel an obligation to their employees, customers and the larger community.
People resist change for all of the following reasons EXCEPT
feelings of certainty.
All of the following are rules for active listening EXCEPT
find areas of agreement with the speaker.
Maslows physiological needs may be satisfied by
food
The first step of an organizational behavior modification program is
identify behavior to be modified.
Using different forms of making others feel good about themselves is the influence tactic of
ingratiation.
task-oriented behaviors are also called
initiating structure
Which of the following is not an aspect of the verbal strategy of impression management?
intent of your speech
Servant leadership
is a leadership approach that defines the leader's role as serving the needs of others.
A piece rate system
is a program where employees are paid on the basis of individual output produced.
Research suggests all of the following are outcomes of impression management EXCEPT impression management
is less influential in unstructured interviews than structured interviews.
Coercive power
is the ability to take something away or punish someone for noncompliance.
Research on procedural justice suggests
it is best to be consistent in the manner in which employees are disciplined for violating company policy for situations like cell phone usage.
The leadership decision tree
leads to the determination of how much involvement leaders should seek in making decisions.
Research on effective teams indicates that they experience
moderate levels of task conflict in the middle of the project timeline.
Situational favorableness includes all of the following conditions EXCEPT
motivation level.
Intergroup conflict
occurs between two departments.
All of the following statements regarding reasons employees resist change are correct EXCEPT
people with a negative self-concept view change as an opportunity.
Authentic leadership
refers to effective leaders who stay true to themselves.
Ensuring that change becomes permanent and the new procedures become the norm is what stage of Lewin's model of planned change?
refreeze
Maslow's theory of motivation is criticized because
research does not support the argument that satisfied needs no longer motivate behavior.
The ability to grant an increase in pay, a perk, or an attractive job assignment is ___________ power.
reward
Expectancy theory suggests individuals are motivated when all of the following conditions are met EXCEPT
rewards lead to high performance
All of the following are individual antecedents of political behavior EXCEPT
role ambiguity.
All of the following are examples of intrapersonal conflict EXCEPT
role reversal.
An achievement-oriented leader
sets goals for employees and encourages them to reach their goals.
Maslow's hierarchy of needs theory of motivation
suggests once basic needs are satisfied, higher order needs become motivators.
If jobs are boring and repetitive or tasks are stressful, the ________ style of leadership is most effective.
supportive
interactional justice is
the degree to which people are treated with respect, kindness and dignity in interpersonal interactions
People-oriented behaviors include
treating employees with respect.
Organizational change can be either radical or incremental
true
If leader-subordinate relations are poor, position power is low, and task is unstructure, the situation would be categorized as
unfavorable.
If you dislike working with a person and do not care for them on a personal level either,
you would have a low least preferred coworker score.
