Leadership 11, 12, 14
d. transmit and receive messages.
1. To engage fully in communication, the leader must
d. Speak loudly.
9. Which one of the following communication techniques is the most likely to make you appear powerful?
a. placing the most important part of your message first.
5. Front-loading your messages refers to the communication technique of
c. is his or her characteristic speaking pattern.
6. A person's linguistic style
b. establishing rapport with group members.
7. Business jargon used in appropriate doses is useful in
a. Emphasizing indirect talk
8. Which one of the following is the farthest removed from a power-oriented linguistic style?
A marketing advantage of having a multicultural work force is that
A marketing campaign can be more readily developed to read a targeted ethnic or racial group
A study of about 450 German managers indicated that they had a pronounced cultural value related to
A strong performance orientation
Members of an employee network group
Affiliate on the basis of a group characteristic such as race
When faced with conflict, a Malaysian manager is likely to
Be diplomatic in finding a solution
The major purpose of diversity training is to
Bring about workplace harmony
Middle manager Bob establishes idea quotas for his organizational unit, meaning that workers will be asked to
Bring fresh ideas to meetings
In contrast to his or her souther counterpart, the stereotypical U.S. northern manager is likely to be
Brusque and impatient for results
The purpose of extreme thinking in brainstorming is to come up with ideas so outrageous that they
Could get the group fired
You and the other members of your business unit are participating in the pet-peeve technique, so you
Think up complaints that others might have about your unit
A key characteristic of an organization with leadership diversity is that
There is a heterogeneous group of leaders
c. guard time as a precious resource.
13. To project an image of self-confidence and leadership when using time, a person is best advised to
d. a fundamental skill.
14. In terms of leadership and management, listening is
a. are so busy, they listen selectively to problems.
15. A major listening problem many leaders face is that they
c. Making the rounds
17. Team leader Steve wants to observe first hand the problems and progress within his group. Which of the following techniques would most likely suit his purpose?
c. agree with the person criticizing you.
23. A useful variation of the collaborative style of conflict management is to
d. search for win-win solutions to conflict.
25. The purpose of integrative bargaining is to
a. investigate what the other side wants.
26. Listening skills are particularly important when the negotiator wants to
c. search for the value in the difference between the two sides.
27. In contrast to conventional wisdom, another perspective about negotiation is to
b. Be hard on the problem, soft on the people.
29. A master negotiator offers this advice about negotiating:
A contextual chameleon is a global leader who
Adapts to unfamiliar roles and environments
A creative idea is considered to be innovative when the idea
Is put into action
A finding about the insight step of creative thinking is that the flash of insight
Is usually based on previous ideas
Todd, an American strategy specialist, visits his company's Italian affiliate. He is introduced to Annette, a native Italian, and the human resources director of the Italian affiliate. Todd should probably
Lightly kiss Annette on both cheeks
An intellectual characteristic of creative people is that they
Maintain a youthful curiosity throughout their lives
A key initiative for retaining minority group members and assisting in their advancement is
Mentoring
To motivate foreign workers to actually but, the sales representative should be
Multicultural
With respect to innovation, Procter & Gamble is noted for
Obtaining widespread participation in gathering new ideas
To become more creative, it is important to
Overcome traditional thinking
Workers with a high-power-distance value tend to accept the idea that
People have unequal power throughout the firm.
Financial vice president Josie needs a creative idea. She might try jogging because
Physical exercise pumps more blood and oxygen into the brain.
A study of leader-member exchanges and creativity among research and development specialists indicated that leader-member exchanges were
Positively associated with creativity
You know that you have good cultural intelligence when you can
Readily interpret the meaning of a smile from a foreigner
A major challenge in developing a diverse workforce has shown to be
Reducing turnover among the minority group member hired.
According to research, two success factors for international management positions are
Sensitivity to cultural differences and being culturally adventurous
Multiunit organizations sometimes enhance creativity by
Sharing ideas across divisions
Loose-tight leadership in relation to creativity refers to
Spending freely on some projects and cutting costs on others
During the insight step of creative thinking, the person
Suddenly experiences the problem-conquering solution
It is recommended that the global leader must
Tap into a deep, universal layer of human motivation
With respect to creativity, the maverick is thought to be
The center of creativity
Diversity is most likely to enhance business performance when
The organization culture supports diversity
Canon Inc. has found that a key to creating new products is for
The production team to work physically close to product developers
In relation to creativity, the formula B = f (P x E) implies that
The right environment is necessary to trigger creative behavior
A dominant characteristic of creative workers is a passion for
Their work
What are 3 components of cultural intelligence?
1. Cognitive CQ (head) 2. Physical CQ (body) 3. Emotional/motivational CQ (heart)
What are 3 managerial practices that enhances creativity?
1. Giving workers assignments that stretch their intellectual capability 2. Supplying groups with the time and money they need to accomplish the task. 3. Designing work groups with a diversity of backgrounds and perspectives
What are 3 practices that are likely to be helpful in managing creative people?
1. Having creative people manage and evaluate creative workers 2. Providing ongoing recognition and appreciation to creative workers 3. Being liberal in giving workers the resources they need
What are 3 sources of cultural misunderstandings
1. Language differences 2. Work habits 3. Women's roles
What are 3 leadership practices to enhance innovation
1. Take risks and encourage risk taking 2. Acquire innovative companies 3. Encourage innovation for its own sake
c. people like those who like them.
10. A basic principle of persuasion is
b. People want what they can have most of.
11. Which one of the following is the farthest removed from the six basic principles of persuasion?
d. social proof.
12. Department head Matt wants the department members to be convinced of the merits of a new procedure, so he gets a well-liked worker promoted to the new procedure. Matt is using the persuasion principle known as
A problem in hiring for person-organization fit is that
Cultural diversity within the organization might become limited
The typical behavior of French managers in major French corporations illustrates how
Cultural values influence leadership style
Call center namer Charlie has a strong performance orientation value, so he is likely to
Encourage high standards of performance at the call center
The purpose of a kitchen for the mind is to
Establish a space designed to nurture creativity
A recommended starting point in establishing a climate for creative thinking is to
Establish a vision and mission that include creativity
A study found that when executives on assignment overseas had low emotional intelligence, they often
Failed in their assignments
A useful guideline in motivating workers from different cultures is to
Figure out which redress have high valence for them
The lawyer role in "Be an explorer, artist, judge, and lawyer" is to
Find ways to implement your ideas
A common thread to creativity-enhancing exercises is that they require
Flexible thinking
Research suggests workers are more likely to have a breakthrough idea when they are
Happy the day before
A major challenge in providing leadership to cross-cultural teams is that the team members may
Have different attitudes toward hierarchy and authority
To achieve a high level of cultural intelligence, your ______, ______ and ______ would have to work together smoothly
Head, body, and heart
A particularly robust strategy for enhancing creativity is to
Hire people who are already creative
A term developed to replace diversity (with respect to organizations) is
Inclusion
Major account executive Katrina is visiting another country, and soon discovers that her customers will not talk about business until the group has dined together for several hours. Katrina would show cultural sensitivity by
Trying to understand the dining tradition
Hospital administrator Amanda has an urgent time orientation so she is likely to
Value time as a scare resource
The clearest commitment to valuing diversity occurs when
Values diversity is incorporated into organizational strategy
With respect to coming up with a creative idea
You need to try a large number of ideas
A worker has the experience of flow when he or she
Is totally absorbed in the task at hand
a. casually drops by the cubicles of her direct reports to chat.
16. Materials handling manager Mary Ann wants to use the technique making the rounds, so she
b. different than but not inferior to yours.
18. In cross-cultural relations, an attitude of highest respect is to communicate the belief that another person's culture is
b. Speaking slowly and clearly
19. Which one of the following communication approaches is the most likely to be helpful in overcoming cross-cultural communication barriers?
b. has a better chance of communicating persuasively.
2. When the person sending a message is perceived to be highly credible, he or she
c. Emphasize racial or ethnic identification to give people full credit.
20. Which one of the following suggestions is least likely to improve cross-cultural communication?
b. are members of the same race or ethnic group.
21. A key barrier to cross-cultural communication is to confuse people because they
a. competes more passionately with itself than with the competition.
22. A symptom of conflict with extremely negative consequences is when an organization
b. use confrontation and problem solving.
24. When attempting to resolve conflict between two group members, the leader is advised to
d. move quickly toward a resolution of the problem.
28. A stereotype of difference in negotiation style noted between Americans and negotiators in other countries is that Americans are more likely to
a. take the time to build consensus.
3. To persuade group members to accept your idea, it is recommended that you
c. "That's new information for me."
30. Luke wants to maintain dialog with group members. When a group member makes suggestions, Luke should say,
d. importance of organizational values.
4. Anecdotes are particularly useful in persuading group members about the
