Lesson 11 (Ch 9) Wiley Q's
______________ is/are network(s) in which no single network member dominates communications.
Decentralized communication
Richness depends in part on the potential for immediate feedback. T/F
True
Successful communication occurs when the person receiving the message understands it in the way that the sender intended. T/F
True
The fundamental purposes of communication in an organization are to provide information and instructions, to influence others, and to integrate activities. T/F
True
Which direction of communication is least frequently used in organizations?
Upward communication
Which of the following would NOT be considered a barrier to effective communication?
Equivocal messages
Managers spend about 30% of their time at work communicating. T/F
False (50-90%)
Which of the following is NOT a form of nonverbal communication?
Spoken words
More than half of interpersonal communication is nonverbal. T/F
True
To send a message the sender must first encode it. T/F
True
Many organizations have "open door" policies. This is an example of__________________
upward communication.
__________ involves translating information into a message or signal.
Encoding
People of _________ cultures are able to discern and label facial expressions showing certain basic emotions in the same way.
All
________________ is/are communication network(s) in which one or a few network members dominate communications.
Centralized communication
Which of the following is NOT a component of the communication process?
Communication Network
Listening actively involves A: paying attention. B: listening to the whole message. C: stopping talking. D: listening em pathetically. E: all of the above
all of the above