Lesson 11 (Ch 9) Wiley Q's

______________ is/are network(s) in which no single network member dominates communications.

Decentralized communication

Richness depends in part on the potential for immediate feedback. T/F

True

Successful communication occurs when the person receiving the message understands it in the way that the sender intended. T/F

True

The fundamental purposes of communication in an organization are to provide information and instructions, to influence others, and to integrate activities. T/F

True

Which direction of communication is least frequently used in organizations?

Upward communication

Which of the following would NOT be considered a barrier to effective communication?

Equivocal messages

Managers spend about 30% of their time at work communicating. T/F

False (50-90%)

Which of the following is NOT a form of nonverbal communication?

Spoken words

More than half of interpersonal communication is nonverbal. T/F

True

To send a message the sender must first encode it. T/F

True

Many organizations have "open door" policies. This is an example of__________________

upward communication.

__________ involves translating information into a message or signal.

Encoding

People of _________ cultures are able to discern and label facial expressions showing certain basic emotions in the same way.

All

________________ is/are communication network(s) in which one or a few network members dominate communications.

Centralized communication

Which of the following is NOT a component of the communication process?

Communication Network

Listening actively involves A: paying attention. B: listening to the whole message. C: stopping talking. D: listening em pathetically. E: all of the above

all of the above