MAN 4701 Study Plan Chapters 9, 11, 14
Tanya has a position where she has the right to advise people making a decision. This authority is known as _______. A. Consulting B. Accountability C. Delegation D. Line E. Staff
A. Consulting
Which of these is the most basic method of dividing job activities which suggests that management should take four simple connected steps to divide job activities? A. Overlapping responsibility B. Functional similarity method C. Responsibility gap D. Decentralization E. Job description
B. Functional similarity method
Which of the following is LEAST likely to be an obstacle to the delegation process? A. Obstacles related to the supervisor B. Obstacles related to family members C. Obstacles related to employees D. Obstacles related to subordinates E. Obstacles related to organizations
B. Obstacles related to family members
____________ refers to a situation in which multiple individuals are responsible for the same activity. A. Centralization B. Overlapping responsibility C. The responsibility gap D. Decentralization E. Accountability
B. Overlapping responsibility
Anna is currently giving her subordinate Eddie the authority needed to perform the task delegated to him. This is a part of what step in the delegation process? A. Pre-first step B. Second step C. Third step D. First step E. Forth step
B. Second step
Which of the following is a FALSE statement about responsibility? A. Responsibility is the self-assumed commitment to handle a job as best as possible. B. The source of responsibility lies with the position an individual occupies. C. A person who accepts a job agrees to carry out specific duties. D. Responsibility is the obligation to perform assigned activities. E. Responsibility is often difficult to identify.
B. The source of responsibility lies with the position an individual occupies.
The ability to provide the organizational resources necessary to implement a strategy is known as ___________. A. organizing skill B. monitoring skill C. allocating skill D. conceptual skill E. interacting skill
C. allocating skill
Ash is an important part of an organization's implementation team because she is talented at managing others during the implementation process. This is known as a(n) ________ skill. A. monitoring B. allocating C. interacting D. controlling E. organizing
C. interacting
What is the second step in the strategic management process? A. Strategy formulation B. Strategy implementation C. Environmental analysis D. Establishing organizational direction E. Strategic control
D. Establishing organizational direction
Which of the following is one of the responsibility relationships among managers as used in the management responsibility guide? A. Must be organized B. Broad responsibility C. Social responsibility D. Must be consulted E. Tactical responsibility
D. Must be consulted
A written document developed by management that identifies and explains the organization's purpose is known as a(n) ________. A. procedure B. SWOT analysis C. environmental analysis D. mission statement E. business portfolio analysis
D. mission statement
Long-range planning that focuses on the organization as a whole is known as ________. A. the commitment principle B. strategic planning C. environmental analysis D. strategic management E. tactical planning
D. strategic management
Two significant components of organizational direction are organizational ________ and organizational ________. A. products; markets B. managers; employees C. skills; systems D. mission; objectives E. finances; facilities
D. mission; objectives
Which term refers to the actual process of assigning job activities and corresponding authority to specific individuals within the organization? A. Line authority B. Functional authority C. Centralization D. Staff authority E. Delegation
E. Delegation
Which of these is NOT a step in the functional similarity method of dividing job activities? A. Examining management system objectives B. Designing specific jobs by grouping similar activities C. Making specific individuals responsible for performing those jobs D. Designating appropriate activities that must be performed to reach objectives E. Establishing a chain of command
E. Establishing a chain of command
Company X is trying to become more competitive in its industry by targeting young adults ages 18-25. This is an example of what type of strategy? A. Cost leadership B. Differentiation C. Growth D. Retrenchment E. Focus
E. Focus
Which of the following best illustrates the personal attitudes and values of a responsible manager? A. Taking complete charge of their work groups B. Ensuring that their work groups meet project deadlines C. Addressing all shareholder concerns D. Organizing tasks and activities efficiently E. Putting organizational goals ahead of personal desires
E. Putting organizational goals ahead of personal desires
When more than one individual is responsible for the same activity, this is a situation known as _________________. A. centralization B. overlapping responsibility C. delegation D. a responsibility gap E. decentralization
B. overlapping responsibility
ABC Books is entering the online publishing and selling market. Emily is evaluating whether the design and layout of the company's newly developed website meet the goals and standards of the company. This is an example of ____________. A. organizing skill B. strategic control C. environmental analysis D. tactical planning E. strategy implementation
B. strategic control
_____________ refers to the process by which firms undertake strategic and tactical actions and how competitors respond to these actions. A. Competitor capability B. Competitive analysis C. Competitive dynamics D. Competitor awareness E. Competitor motivation
C. Competitive dynamics
Which of the following is LEAST likely a part of the general environment? A. Demographics B. Passed legislation C. Marketing D. New technology E. Social values
C. Marketing
Which skill refers to the ability to manage people during implementation? A. Conceptual skill B. Monitoring skill C. Allocating skill D. Organizing skill E. Interacting skill
E. Interacting skill
Which term describes the obligation to perform assigned activities? A. Accountability B. Authority C. Delegation D. Centralization E. Responsibility
E. Responsibility
_________________ allows its holder to act in certain designated ways and to directly influence the actions of others through orders. A. Authority B. Decentralization C. Accountability D. Delegation E. Responsibility
A. Authority
Which term states that managers should commit funds for planning only if they can anticipate a return on planning expenses as a result of long-range planning analysis? A. Commitment principle B. Strategic planning C. Tactical planning D. Strategic management E. Cost leadership
A. Commitment principle
_____________ refers to a firm's ability to undertake an action. A. Competitor capability B. Competitor awareness C. Competitive analysis D. Competitive dynamics E. Competitor motivation
A. Competitor capability
Which term best describes the incentives that an organization has to undertake an action? A. Competitor motivation B. Competitor capability C. Competitive analysis D. Competitive dynamics E. Competitor awareness
A. Competitor motivation
The strategic management process is generally thought to consist of five sequential and continuing steps. What is the second step? A. Establishment of an organizational direction B. Strategy implementation C. Strategy formulation D. Strategic control E. Environmental analysis
A. Establishment of an organizational direction
Sarah wants to use the most basic method to divide the job activities in her department. What method should she use? A. Functional similarity B. Delegation C. Control role D. Overlapping responsibility E. Responsibility gap
A. Functional similarity
Brenda is currently thinking about how much decentralization is needed at her organization, considering how similar various products sold are. This best fits with the decentralization question of _______. A. How homogeneous is the organization's product line? B. Is creativity a desirable feature of the organization? C. Where are organizational suppliers? D. What is the present size of the organization? E. Are quick decisions needed in the organization?
A. How homogeneous is the organization's product line?
Which term describes the right to make decisions and to give orders concerning the production-, sales-, or finance-related behavior of subordinates? A. Line authority B. Unity of command C. Delegation D. Accountability E. Staff authority
A. Line authority
Which tool describes the various responsibility relationships that exist in the organization and summarizes how the responsibilities of various managers relate to one another? A. Management responsibility guide B. Mission statement C. Functional similarity method D. Vision statement E. Job description
A. Management responsibility guide
What is the last step in the strategic management process? A. Strategic control B. Establishment of an organizational direction C. Environmental analysis D. Strategy formulation E. Strategy implementation
A. Strategic control
What is the last step in the strategic management process? A. Strategic control B. Strategy implementation C. Strategy formulation D. Environmental analysis E. Establishment of organizational direction
A. Strategic control
Which term refers to a broad and general plan developed to reach long-term objectives? A. Strategy B. Economics C. Management D. Tactical planning E. Environmental analysis
A. Strategy
The strategic management process is generally thought to consist of five sequential and continuing steps. What is the third step? A. Strategy formulation B. Establishment of an organizational direction C. Strategy implementation D. Environmental analysis E. Strategic control
A. Strategy formulation
Tactical planning is developed primarily by _________. A. lower-level managers B. nonmanagerial employees C. top managers D. board of directors E. all stakeholders with an interest in the organization
A. lower-level managers
Which term refers to the process of determining appropriate courses of action for accomplishing organizational objectives? A. Cost leadership B. Strategy formulation C. Environmental analysis D. Tactical planning E. Strategic management
B. Strategy formulation
Which term refers to short-range planning that emphasizes the current operation of various parts of the organization? A. Strategy implementation B. Tactical planning C. Competitive dynamics D. Strategic planning E. Strategic control
B. Tactical planning
Which component of the general environment includes new approaches to producing goods and services? A. International B. Technological C. Economic D. Political E. Social
B. Technological
Many contemporary management writers propose that formulating appropriate organizational strategy requires conducting a critical question analysis that involves answering four simple questions. Which of the following is NOT one of those four questions? A. What are the purposes and objectives of the organization? B. What are the profits and losses of the organization? C. In what kind of environment does the organization now exist? D. What can be done to better achieve organizational objectives in the future? E. Where is the organization presently going?
B. What are the profits and losses of the organization?
Whenever a change is made to a safety protocol, Shawn is the person who decides if the change will actually be implemented. This responsibility relationship is _______. A. must be notified B. must approve C. may be consulted D. general responsibility E. operating responsibility
B. must approve
Amazon.com was very eager to respond to Barnes & Noble's price cuts. If Amazon.com did not respond to these price cuts, many customers may have opted to purchase a Nook instead of a Kindle. This is an example of what primary factor that influences a firm's action or reaction? A. Competitor awareness B. Environmental analysis C. Competitor motivation D. Competitive dynamics E. Competitor capability
C. Competitor motivation
Kathryn, a faculty member, chairs a special projects committee for the university. In this position, Kathryn has authority to assign tasks to graduate student researchers, which is not usually part of her job. This is an example of what type of authority? A. Delegation B. Accountability C. Functional D. Staff E. Line
C. Functional
Which of these represents a list of specific activities that must be performed by whoever holds the position? A. Functional similarity method B. Responsibility depository C. Job description D. Staff authority E. Management responsibility guide
C. Job description
Which strategic implementation skill involves the ability to create a network of people throughout the organization who can help solve implementation problems as they occur? A. Monitoring skill B. Interacting skill C. Organizing skill D. Controlling skill E. Allocating skill
C. Organizing skill
Which term describes the right to advise or assist those who possess line authority as well as other staff personnel? A. Accountability B. Functional authority C. Staff authority D. Delegation E. Line authority
C. Staff authority
Which of the following represents the fifth step in the strategic management process? A. Strategy implementation B. Strategy formulation C. Strategic control D. Environmental analysis E. Establishment of an organizational direction
C. Strategic control
Which of the following involves short-range planning that emphasizes the current operations of various parts of the organization? A. SWOT analysis B. Competitive dynamics C. Tactical planning D. Strategic control E. Strategic planning
C. Tactical planning
ABC Corp has a business unit that has a large share of the market but is not growing much if at all. In the BCG Growth-Share Matrix, this business unit would be best categorized as a ________. A. question mark B. dog C. cash cow D. star E. focus
C. cash cow
The study of the organizational environment to identify any environmental factors that could impact organizational operations is known as _________. A. the commitment principle B. the general environment C. environmental analysis D. demographics E. strategic management
C. environmental analysis
Which statement about tactical planning is most likely FALSE? A. Tactical plans cover planning periods of one year or less. B. Tactical plans are developed primarily by lower-level management. C. Substantial amounts of detail are typically included in tactical plans. D. Facts on which to base tactical plans are relatively difficult to gather. E. Tactical plans emphasize the current operations of various parts of the organization.
D. Facts on which to base tactical plans are relatively difficult to gather.
Johnson Electric is engaging in the tactical planning process. Which of the following is a likely element of their planning process? A. Plans contain relatively little detail B. Plans focus on retrenchment options C. Facts are relatively difficult to gather D. Plans are developed mainly by lower-level management E. Plans cover long periods of time
D. Plans are developed mainly by lower-level management
_________________ is the obligation to perform assigned activities. It is the self-assumed commitment to handle a job to the best of one's ability. A. Authority B. Decentralization C. Accountability D. Responsibility E. Delegation
D. Responsibility
Which of these describes a situation in which certain tasks are NOT included in the responsibility area of any individual organization member? A. Accountability B. Decentralization C. Overlapping responsibility D. Responsibility gap E. Centralization
D. Responsibility gap
Joel is looking into the demographics of the potential consumer base for the products his company produces. Which component of the general environment is he currently looking at? A. Legal B. Political C. International D. Social E. Cultural
D. Social
_____________ is long-range planning that focuses on the organization as a whole. A. Tactical planning B. Strategy implementation C. Environmental analysis D. Strategic planning E. Operations planning
D. Strategic planning
Stewart is putting together a list of what tasks waitresses need to perform in their jobs for his restaurant. This is called a(n) __________. A. authority document B. responsibility gap C. responsibility statement D. job description E. organization chart
D. job description
What is the end result of strategic planning? A. A strategy B. A mission statement C. SWOT analysis D. An organizational objective E. Increased profitability
A. A strategy
Which of the following is NOT a characteristic of emotional intelligence? A. Control of positional power B. Self-motivation C. Adeptness in building relationships D. Self-regulation E. Empathy for others
A. Control of positional power
Shelby is listening to Hideki. As Hideki explains a recent work issue, Shelby disagrees with some of the things he is saying as she first hears them, but she works to avoid disagreeing with him as he gives his side of what happened. Shelby is demonstrating which commandment for good listening? A. Go easy on argument and criticism B. Empathize with the talker C. Hold your temper D. Remove distractions E. Ask questions
A. Go easy on argument and criticism
Which term refers to factors that hinder successful communication in a specific situation, such as perception and the source's view of the destination? A. Microbarriers B. Macrobarriers C. Contextual factors D. Cognitive abilities E. Emotional intelligence
A. Microbarriers
Which of the following is a basic element that is essential to the successful completion of the communication process? A. Source B. Noise C. Emotional intelligence D. Macrobarrier E. Structure
A. Source
Which of the following is NOT one of the steps in the strategic management process? A. Tactical application B. Strategy formulation C. Strategy implementation D. Strategic control E. Environmental analysis
A. Tactical application
Which of these refers to the extent to which customers may use products or services from another industry instead of the focal industry? A. Threat of substitute products B. Buyer power C. Supplier power D. Intensity of rivalry E. Threat of new entrants
A. Threat of substitute products
Which of the following is NOT a suggestion for delegating tasks? A. To break the ice, include the activities that are not essential but easy and interactive. B. Realize that you cannot do it all. C. Don't delegate a task because you don't know how to do it. D. Don't delegate a task because you don't want to do it. E. Learn the strengths of your employees
A. To break the ice, include the activities that are not essential but easy and interactive.
Sharing information with other people is called ______________. A. communication B. organizing C. influencing D. controlling E. planning
A. communication
The terms centralization and decentralization describe the general degree to which ________ exists within an organization. A. delegation B. a responsibility gap C. planning D. staff authority E. accountability
A. delegation
Some research suggests managers with __________ levels of emotional intelligence are more interpersonally effective when compared to managers with _________ levels of emotional intelligence. A. higher, lower B. moderate, higher C. higher, higher D. lower, higher E. lower, moderate
A. higher, lower
Which strategic implementation skill involves the ability to provide the organizational resources necessary to implement a strategy? A. Controlling skill B. Allocating skill C. Monitoring skill D. Organizing skill E. Interacting skill
B. Allocating skill
Kevin's department received some criticism for past performance. He accepted responsibility for the mistakes and spared his employees the excessive criticism. Kevin is exhibiting what key dimension of responsible management behavior? A. Overlapping responsibility B. Behavior with upper management C. Attitude toward and conduct with subordinates D. Personal attitudes and values E. Behavior with other groups
B. Behavior with upper management
Larry wants to make sure that his organization functions well. Based on the primary management activities in the influencing subsystem, which function is the most central to this goal? A. Building corporate culture B. Communicating C. Motivating D. Encouraging creativity E. Considering groups
B. Communicating
_____________ refers to how mindful a company is of its competitor's actions. A. Competitive analysis B. Competitor awareness C. Competitive dynamics D. Competitor capability E. Competitor motivation
B. Competitor awareness
Which of the following would be recommended to make delegation more effective? A. Limiting employee access to information, people, and departments when they are working on delegated tasks B. Establishing mutually agreed-upon results and performance standards for delegated tasks C. Restricting employees' role in defining, implementing, and communicating progress on tasks D. Avoiding any explanations of the relevance of delegated tasks to minimize confusion E. Delegating tasks that you as a manager do not want
B. Establishing mutually agreed-upon results and performance standards for delegated tasks
Edwin is currently working with his management team to determine for their new venture its purpose and why it should exist, which is also called ________. A. the intensity of rivalry B. the organizational mission C. social values D. environmental analysis E. the mission statement
B. the organizational mission
The process of guiding the activities of organization members to the attainment of management system objectives is known by which of the following terms? A. Planning B. Influencing C. Organizing D. Leading E. Controlling
B. Influencing
In which grapevine pattern does an individual communicate randomly to individuals, who then continue to inform other grapevine members in the same way? A. Grand-strand B. Probability C. Gossip D. Horizontal E. Single-strand
B. Probability
The step of the strategic management process that involves establishing organizational direction is ________. A. Step 1 B. Step 2 C. Step 3 D. Step 4 E. Step 5
B. Step 2
An individual's ___________________ is characterized by self-awareness, self-motivation, self-regulation, empathy for others, and adeptness in building relationships. A. microbarrier B. emotional intelligence C. macrobarrier D. attitude E. personality
B. emotional intelligence
Which of the following is a macrobarrier to communication? A. Destination's view of the source B. Source's view of the destination C. An increasing need for information D. Message interference E. Multimeaning words
C. An increasing need for information
Which of the following describes the situation when a minimal number of job activities and a minimal amount of authority have been delegated to subordinates by management? A. Accountability B. Decentralization C. Centralization D. Overlapping responsibility E. Responsibility gap
C. Centralization
Which of the following is NOT one of the six primary management activities in the influencing subsystem? A. Considering groups B. Building corporate culture C. Controlling work activities D. Motivating E. Communicating
C. Controlling work activities
_____________ is people's ability to recognize and manage their own feelings, as well as others' feelings. A. Influencing B. Communication C. Emotional intelligence D. Serial transmission E. Perception
C. Emotional intelligence
Todd, a manager at a software firm, wants to improve his listening skills. What is the best advice to give Todd? A. Avoid asking any questions B. Convey something of help or value to the receiver C. Go easy on argument and criticism D. Clarify your ideas before communicating E. Be sure your actions support your communication
C. Go easy on argument and criticism
Jose wants his managers to improve in emotional intelligence as he thinks it will help organizational productivity. If he is creating a training program to increase emotional intelligence, which of the following skills areas is LEAST relevant? A. Managing diversity B. Building successful teams C. Having a competitive mindset D. Understanding others E. Leading others
C. Having a competitive mindset
Which of the following is the process of guiding actions of employees in appropriate directions? A. Organizing B. Communicating C. Influencing D. Planning E. Controlling
C. Influencing
Which of the following is NOT a primary management activity involved in the process of the influencing subsystem? A. Motivating B. Building corporate culture C. Planning D. Considering groups E. Leading
C. Planning
Sarah, a manager at ATX Enterprises, has a very high level of emotional intelligence. Given this information, Sarah is most likely able to ________. A. promote the organizational culture B. reduce turnover in the organization C. motivate and lead subordinates D. develop unique marketing concepts E. cause conflicts with other managers
C. motivate and lead subordinates
In the BCG Growth-Share Matrix, an SBU that has a high share of a high-growth market and typically needs large amounts of cash to support rapid and significant growth is referred to as a _______. A. question mark B. dog C. star D. cash cow E. flower
C. star
A ________ covers a relatively long period of time, whereas a ____________ covers a relatively short period of time. A. SWOT analysis; strategic plan B. strategic plan; SWOT analysis C. strategic plan; tactical plan D. SWOT analysis; tactical plan E. tactical plan; strategic plan
C. strategic plan; tactical plan
A broad and general plan developed to reach long-term objectives is known as a(n) ________. A. standing plan B. procedure C. strategy D. tactical plan E. environmental analysis
C. strategy
Robbie is listening to Sharon. She is struggling to express herself successfully. Robbie does not interrupt her and gives her plenty of time to talk. Robbie is demonstrating which commandment for good listening? A. Empathize with the talker B. Remove distractions C. Hold your temper D. Be patient E. Ask questions
D. Be patient
______________ involves the process of one person projecting a message to one or more other people, which results in everyone arriving at a common understanding of the message. A. Listening B. Emotional intelligence C. Signaling D. Communication E. Influencing
D. Communication
As an organization increases in size, managers have to assume more responsibility and different types of tasks. ______________ is typically an effective means of helping them manage this increased workload. A. Overlapping responsibility B. Operating responsibility C. Accountability D. Delegation E. Centralization
D. Delegation
Which term describes the actual process of assigning job activities and corresponding authority to specific individuals within the organization? A. Accountability B. Staff authority C. Responsibility D. Delegation E. Functional authority
D. Delegation
Which type of formal organizational communication is associated primarily with the direction and control of employees? A. Lateral B. Horizontal C. Grapevine D. Downward E. Upward
D. Downward
What is the first step in the strategic management process? A. Strategy implementation B. Strategy formulation C. Strategic control D. Environmental analysis E. Establishment of organizational direction
D. Environmental analysis
An informal organizational communication network that is NOT controlled by top executives is called which of the following? A. Upward organizational communication B. Serial transmission C. Downward organizational communication D. Grapevine E. Formal organizational communication
D. Grapevine
In the influencing subsystem, which of these represents an input element? A. Appropriate organization member behavior B. Motivation C. Leading D. Machines E. Building corporate culture
D. Machines
___________ skill is the ability to use information to determine whether a problem has arisen that is blocking implementation. A. Conceptual B. Allocating C. Interacting D. Monitoring E. Organizing
D. Monitoring
Linda is trying to listen to Sarah. To give her full attention, Linda closes her office door and stops reading the newspaper. Linda is demonstrating which commandment for good listening? A. Hold your temper B. Empathize with the talker C. Be patient D. Remove distractions E. Ask questions
D. Remove distractions
Which of the following is one of the ten commandments of good communication? A. Focus exclusively on being understood which dictates the success of communication B. Apply overtones while you communicate and stay with the basic content of your message C. Increase the need for complex information D. Seek to clarify your ideas before communicating E. In planning communications, avoid consulting others as it takes away independent thought
D. Seek to clarify your ideas before communicating
Which term describes passing information from one person to another in a series? A. Lateral organizational communication B. Influencing C. Downward organizational communication D. Serial transmission E. Grapevine
D. Serial transmission
Gary is currently implementing a strategy his organization has come up with. This best fits with what step of the strategic management process? A. Step 1 B. Step 2 C. Step 3 D. Step 4 E. Step 5
D. Step 4
Which question would LEAST likely help managers to determine the amount of decentralization appropriate for a situation? A. Where are the organization's customers located? B. Where are organizational suppliers? C. Are quick decisions needed in the organization? D. What is the net profit of the organization? E. What is the present size of the organization?
D. What is the net profit of the organization?
A manager at the technology company Future Visions finds that a major barrier to communication is that people keep needing an increasing amount of information. This best fits into the communication barrier category of _______. A. multimeaning words B. emotional intelligence C. perception D. macrobarriers E. microbarriers
D. macrobarriers
John tends to be the one who tells everyone else the information on the grapevine at his company. This is an example of the grapevine pattern of _______. A. the cluster grapevine B. the single-strand grapevine C. the formal grapevine D. the gossip grapevine E. the probability grapevine
D. the gossip grapevine
________________ refers to the thinking where individuals are held liable for how well they use their authority and live up to their responsibility of executing preset activities. A. Delegation B. Decentralization C. Centralization D. Authority E. Accountability
E. Accountability
In the influencing subsystem, which of these represents an output? A. Corporate culture B. Money C. Innovation among organization members D. Machines E. Appropriate organization member behavior
E. Appropriate organization member behavior
The degree of responsibility that a manager possesses can be determined by appraising the manager on four dimensions. Which of the following is one of these dimensions? A. Intelligence quotient (IQ) B. Self-reflection C. Societal traditions D. Emotional intelligence E. Attitude toward and conduct with subordinates
E. Attitude toward and conduct with subordinates
Which term refers to the right to perform or command? A. Responsibility B. Delegation C. Planning D. Accountability E. Authority
E. Authority
Which of the following is NOT a commandment for good listening? A. Remove distractions B. Stop talking C. Put the talker at ease D. Be patient E. Clarify your ideas before communicating
E. Clarify your ideas before communicating
________ refers to how mindful a company is of its competitor's actions. A. Competitive dynamics B. Competitor capability C. Monitoring skill D. Competitor motivation E. Competitor awareness
E. Competitor awareness
Which of these is implied when a maximum number of job activities and a maximum amount of authority have been delegated to subordinates by management? A. Overlapping responsibility B. Responsibility gap C. Centralization D. Accountability E. Decentralization
E. Decentralization
Based on the commandments for good listening, what does it mean to establish a permissive environment? A. Remove distractions B. Ask questions C. Go easy on criticism D. Show the talker that you want to listen E. Put the talker at ease
E. Put the talker at ease
Which of the following is a special tool used in formulating strategy that matches an organization's strengths and weaknesses with opportunities and threats? A. Business portfolio analysis B. Environmental analysis C. Critical question analysis D. Five Forces Model E. SWOT analysis
E. SWOT analysis
Which of the following consists of monitoring and evaluating the strategic management process as a whole to ensure that it is operating properly? A. Organizing skill B. Tactical planning C. Strategy implementation D. Environmental analysis E. Strategic control
E. Strategic control
What is the fourth step in the strategic management process? A. Environmental analysis B. Strategy formulation C. Establishment of organizational direction D. Strategic control E. Strategy implementation
E. Strategy implementation
Studies have shown that managers with higher levels of ________ are more likely to be satisfied in their jobs than other managers. A. organizational skills B. influence C. perception D. communication skills E. emotional intelligence
E. emotional intelligence
Yvonne is considered a good listener because she tries to put herself in the talker's position and see the talker's point of view. In other words, Yvonne ________. A. acts interested B. avoids criticism C. asks questions D. removes distractions E. empathizes
E. empathizes
Organizational communication that follows the lines of the organization chart is called _________ communication. A. lateral organizational B. grapevine C. downward organizational D. upward organizational E. formal organizational
E. formal organizational
When communication in an organization follows the lines of the organizational chart, this is referred to as ___________________. A. a single-strand grapevine B. a cluster grapevine C. serial transmission D. interpersonal communication E. formal organizational communication
E. formal organizational communication
Short-range is defined as a period of time extending about ________. A. eleven years or more B. two to three years C. five to ten years D. three to five years E. one year or less
E. one year or less
Which of these represents the first step in the delegation process? A. Assigning specific duties to the individual B. Restricting employees' role in defining, implementing, and communicating progress on tasks C. Granting appropriate authority to the subordinate D. Limiting employee access to information, people, and departments E. Creating the obligation for the subordinate to perform the duties assigned
A. Assigning specific duties to the individual
Which of the following best explains the importance of having an organizational mission? A. It helps increase the probability that the organization will be successful. B. It provides the organization with a blueprint for detailed budgeting. C. It helps develop job descriptions within an organization. D. It pushes human effort in a diverse direction. E. It helps the organization collaborate with its competitors.
A. It helps increase the probability that the organization will be successful.
An individual's job activities within an organization are usually summarized in a formal statement known as which of the following? A. Job description B. Management responsibility guide C. Job specification D. Organization chart E. Job activity report
A. Job description
At a hamburger restaurant at the mall no particular job is assigned the task of cleaning up the grill at the end of the night. This would be an example of _______. A. a responsibility gap B. centralization C. responsibility D. a job description E. overlapping responsibility
A. a responsibility gap
Fort Wayne Electronics wants to match a recent price drop by its major competitor Horace Industries, but it doesn't have the cash resources to market the change as well as lose profit in the short-term. This is an example of ________. A. competitor capability B. competitive dynamics C. strategic control D. competitor motivation E. monitoring skill
A. competitor capability
An organization with a very high degree of delegation is said to be ______________. A. decentralized B. centralized C. accountable D. diverse E. responsible
A. decentralized
When Sharon delegates a task to a subordinate, she always receives input from the employee on what the ultimate outcome and performance expectations should be. Sharon is demonstrating which of the following guidelines for effective delegation? A. Giving employees the authority necessary to accomplish tasks B. Establishing mutually agreed-upon standards for delegated tasks C. Giving employees the freedom to pursue tasks in their own way D. Training employees to complete delegated tasks satisfactorily E. Delegating tasks on the basis of employee interests
B. Establishing mutually agreed-upon standards for delegated tasks
Which step in the strategic management process consists of monitoring and evaluating the strategic management process as a whole to ensure that it is operating properly? A. Establishment of organizational direction B. Strategic control C. Strategy implementation D. Environmental analysis E. Strategy formulation
B. Strategic control
Which term describes the process of ensuring that an organization possesses and benefits from the use of an appropriate organizational strategy? A. Tactical planning B. Strategic management C. Strategy implementation D. Differentiation E. Strategic control
B. Strategic management
In most cases, the strategic management process involves _________ steps. A. eight B. five C. three D. four E. seven
B. five
The management responsibility guide includes seven responsibility relationships among managers. Which type of relationship focuses on the individual who is directly responsible for the execution of a function? A. Must be notified B. Specific responsibility C. General responsibility D. Operating responsibility E. Must approve
D. Operating responsibility
The _______ strategy emphasizes making an organization more competitive by producing products more cheaply than competitors. A. differentiation B. focus C. growth D. cost leadership E. divestiture
D. cost leadership
The science that focuses on understanding how people in communities or nations produce, distribute, and use different goods and services is known as ________. A. environmental analysis B. a SWOT analysis C. divestiture D. demographics E. economics
E. economics
A written document developed by management that describes and explains why an organization exists is known as a(n) ________. A. vision statement B. environmental analysis C. code of ethics D. strategy E. mission statement
E. mission statement
Strategic control focuses on all of the following EXCEPT ______. A. strategy formulation B. organizational direction C. strategic implementation D. environmental analysis E. risk analysis
E. risk analysis
Robin is the CEO of a large manufacturing firm. He only invests money in planning if he thinks there will be a return on the investment in the future. This is an example of ________. A. strategy B. a procedure C. long range planning D. a tactical plan E. the commitment principle
E. the commitment principle
