Manage Microsoft 365 subscription and tenant health
System Center Operations Manager Management Pack
Install the Microsoft 365 Management Pack for System Center Operations Manager to receive alerts about Subscription Health, Service Status, Incidents, and Message Center notifications within the Operations Manager console.
Microsoft 365 Service Communications API
Leverage the Microsoft 365 Service Communications API to integrate Microsoft 365 service communications into your existing monitoring tools, enabling real-time monitoring of service health, Message Center communications, and planned maintenance notifications.
Monitor service health
Microsoft 365 informs administrators about upcoming maintenance events through planned maintenance notifications. You can view planned maintenance events in the Message Center
Microsoft 365 service status definitions - Service degradation
Microsoft has confirmed that an issue is present in a specific Microsoft 365 service or feature. This status is often assigned when a service is performing in a slower-than-normal fashion or when intermittent interruptions are occurring.
Microsoft 365 service status definitions - Service restored
Microsoft has confirmed that remediation actions have resolved the problem and that the service is in a healthy state. You can view service issues to learn details of the disruption.
Purpose of an Internal Service Health Response Plan
An internal service health response plan outlines the steps your organization will take to communicate and address service disruptions in Microsoft 365.
Exam Tip Remember the differences between each Microsoft 365 service status definition.
Exam Tip Remember the differences between each Microsoft 365 service status definition.
Microsoft 365 service status definitions - Restoring service
Microsoft has determined the cause of the issue and is in the process of restoring full functionality.
Microsoft 365 service status definitions - Post-incident report published
Microsoft has published a detailed post-incident report that includes root cause information and steps that have been taken to ensure that the issue does not arise again.
Microsoft 365 service status definitions - Investigation suspended
Microsoft has requested additional information from customers to determine the cause of the disruption.
Extended recovery
Microsoft has restored full functionality for most users, but some users may require more time before the fix reaches them.
Microsoft 365 service status definitions -Investigating
Microsoft is aware of the issue and is investigating its cause and scope of impact.
Microsoft 365 service status definitions - Service interruption
Microsoft is aware that significant disruption is occurring with the listed system.
Service Health - History tab
Select this tab to display the status history of services over a specified period of time (30 days by default).
Monitoring Service Communication Channels
Stay informed about service disruptions by monitoring Microsoft's service communication channels, including the Microsoft 365 Admin App, System Center Operations Manager Management Pack, and Service Communications API.
Accessing Service Health
To access this page, select Health in the left pane of the Microsoft 365 admin center and then select Message Center.
Manage service health alerts
To open this dashboard, select Health in the left pane of the Microsoft 365 admin center and then select Service Health.
Microsoft 365 Admin App
Utilize the Microsoft 365 Admin App to track service status, health information, and maintenance updates from a mobile device.
