Management 2

Employee Fringe Benefits

A benefit, such as free life or health insurance received by an employee in addition to his/her regular salary.

Management

A distinct process consisting of planning, organizing actuating and controlling performed to a accomplish established objective

Personal management

A field of management concerned with the obtaining and maintaining of a satisfactory and satisfied work force

What are the functions of The ABFSE

Accreditation Curriculum oversight Scholarship monies National Board Exam

What does ABFSE stand for ?

American Board Of Funeral Service Education

Considerations (controlling)

Are the actions being performed when, where and how in accordance with plans?

What is the importance of effective human relations in the workplace?

Attaining objectives of the firm For effective public relations through all funeral service personnel

Achieve (functions of management)

Broad general term with no set time period

Goals (functions of management)

Broad statement about what an organization wants to achieve

Contemporary concepts of insurance related to 3 broad areas (insurance)

Commercial enterprise Professional persons The expectations of people

Inclusions (Actuating)

Delegation of authority and responsibilities- communication Public relations Motivation of personnel Leadership Social, ethical and professional conduct- IMAGE

Office Manager

Does not have to licensed- does paperwork and billing

Structure of ABFSE

Executive Administrator Vice Chairman Secretary- Treasurer

Primary objective of funeral service management (controlling)

Fulfilling the needs of clients and the community public incurred by death

What are the 7 things that should be covered in the manual for personnel

History of the firm Tour of the facilities Philosophy of the firm including Personnel practices Organization of the firm Responsibilities of personnel Professional responsibilities of the new employee

Secondary objective of funeral service management (Controlling)

Insuring that funds are available for meeting expenses, for providing a reasonable return on investment and for capital improvements

ICFSEB stand for

International conference of funeral service examining boards inc.

The firm is _________ for the acts of its _________

Liable Agents (employees)

What are the Inclusions (functions of management -PLANNING )

Location Land and physical facilities Financial needs and their attainment Equipment Personnel Policies of the firm

Human relations

Motivating people in organizations to develop teamwork that effectively fulfills their needs and achieves organization al objectives

Manual for personnel is used to ?

Orient new employees and spell out the expectations of the funeral home

Inclusion (functions of management - organizing)

Personnel training Clerical work Financial expenditures, budgeting properties Clear flow of authority- chain of command

What are the 4 functions of management

Planning Organizing Actuating Controlling

Intra professional relationships

Represents common interest areas among funeral directors within the funeral service profession, that is those directly involved with delivering funeral service to the community public

Objective (functions of management)

Specific statement of ends, the achievement of which it is to be completed in a specific time period.

License 3

Supervises removals and embalming and preparation for visitation

License 2

Supervises the visitation, conducts the funeral through the committal

License 1

Takes in all calls and makes all arrangements

Marking management

The achievement of economical orderly and adequate distribution of products and services

Advertising

The art of informing the public of the sets or commodities offer for sale by a corporation, partnership or individual

Planning (functions of management)

The methodology in thinking out acts and or purpose prior to the actual implementation

Capital

The net value of an owners financial interest in a business enterprise

Mission statement describes (functions of management)

The purpose of the organization

What does the mission statement typically speak to ? (functions of management)

The reason the organization exists Products and services offered Clientele served Nature and geographic marketing territory of the Business Areas of specialization

Organizing (functions of management)

To arrange or constitute in interdependent parts each having a specific function or relation respect to the whole

selective demand advertising

To create consumer demand for an individual class of products and or services- that is the funeral itself or elements thereof

controlling

To excessive restraint of or direction over

Actuating (functions of management)

To incite to action to initiate a process

Considerations ((functions of management - organizing)

Who should do what work Where should action take place or how tasks are to be accomplished

Commercial enterprise

a business firm that obtains income through the buying and selling of goods

Funeral service management

the administration of a funeral service enterprise, the activities of which encompass marketing, office, personnel, facilities, and financial management

Financial management

the efficient utilization and adequate regulation of all revenue, expenditures, and capital rights is

Considerations ( Actuating)

why and how should personnel perform their respective tasks in

Premium

The cost of coverage charged by an insurance company for the protection offered

Malpractice

The failure of a professional person to render proper services through reprehensible ignorance

Office management

planning, organizing, activating and controlling of office work