Management 241

Which of the following is a factor that contributes to an organization's culture?

All of these (history, environment, and selection process)

Which of the following leaders would most likely engage in powerfully communicating a compelling vision of the future?

Charismatic

_________ is "the set of important understanding (often unstated) that members of a community share in common."

Culture

__________ involves grouping jobs into related work units.

Departmentalization

which of the following is a informational management role?

Disseminator

Traders.com recently sold its mutual fund division this is an example of which of these strategies?

Divestiture

__________ companies and professional employer organizations provide permanent staff at customer companies, issue the workers' paychecks, take care of personnel matters, ensure compliance with workplace regulations, and provide various employee benefits.

Employee leasing

Which of the following is an element that must be present for empowerment to take root and thrive?

Employees must be held accountable for their actions and the results achieved.

_________ is a form of decentralization that involves giving subordinates substantial authority to make decisions.

Empowerment

__________ theory is the based on the idea that people want to be treated fairly in relationship to others.

Equity

__________ departmentalization is most likely to occur in organizations that maintain physically isolated and independent operations or offices.

Geographic

__________ is the degree of attraction among group members, or how tightly knit a group is.

Group cohesion

__________ is the degree to which group members accept and follow group norms.

Group conformity

__________ are the informal rules a group adopts to regulate the behavior of group members.

Group norms

__________ theory is based on the assumption that people are motivated to satisfy a number of needs and that money can directly or indirectly satisfy only some of these needs.

Hierarchy of needs

what type of managerial skill is most beneficial in resolving conflicts?

Human relation skills

__________ involves getting the right number of qualified people into the right job at the right time.

Human resource planning

__________ exists when a person perceives his or her job inputs and outcomes to a less than the job inputs and outcomes of another person.

Inequity

__________ is the process of determining, through observation and study, the relevant information relating to the nature of a specific job.

Job analysis

__________ systems are characterized by a rigid definition of functional duties, precise job descriptions, fixed authority and responsibility, and a well-developed organizational hierarchy through which information filters up and instructions flow down.

Mechanistic

__________ is concerned with what activates human behavior, what directs this behavior toward a particular goal, and how this behavior is sustained.

Motivation

Which of the following is one of the most frequently used measures of organization size?

Number of employees

__________ systems are characterized by less formal job descriptions, greater emphasis on adaptability, more participation, and less fixed authority.

Organic

__________ is the practice of subcontracting certain work functions to an outside organization.

Outsourcing

__________ needs are the needs of the human body that must be satisfied in order to sustain life.

Physiological

__________ involves seeking and attracting a supply of people from which qualified candidates for job vacancies can be selected.

Recruitment

__________ needs are concerned with protection against danger, threat, or deprivation.

Safety

__________ needs influence the development of various kinds of relationships based on for example adequacy and independence.

Self-esteem

__________ are work units without a frontline manager and empowered to control their own work.

Self-managed work teams

__________ needs are the needs for love, affection, and belonging.

Social

Which of the following statements about the contingency approach is most true?

The approach suggests that relevant variables change.

Which of the following is a potential drawback of outsourcing?

There is no guarantee that outsourcing will save money.

Which of the following is essential for the success of all motivational efforts?

Trust in management by employees

the "administrative person" concept is based on which of the following assumptions?

a person's knowledge of alternative and criteria is limited

The right to issue directives and expend resources is called ________.

authority

A __________ is really a type of committee that is responsible for reviewing the major policy and strategy decisions proposed by top management.

board of directors

A __________ is a group of people formally appointed and organized to consider or decide certain matters.

committee

One barrier to effective decision making is _____: the decision maker either does not see danger signs of opportunity or ignores data from the environment that would affect decisions making.

complacency

_____ requires a manager to analyze accounting records and to make changes is financial standards are not being met.

controlling

strategies that address which businesses the organization will be in and how resources will be allocated among those businesses are referred to as:

corporate strategies

the formulation phase of the strategic management process is concerned with _____.

developing the initial strategic plan

which of the following is a decisional management role?

disturbance handler

Companies with strong cultures attach great importance to the process of introducing and training new employees. This process is called _________.

entry socialization

The first stage in organizational growth is the _________.

family stage

A __________ structure has relatively few levels and relatively large spans of management at each level.

flat

a "tall men's" clothing store is an example of a company following a(n) _____ strategy.

focus

Management establishes __________ work groups to carry out specific tasks.

formal

____ strategies are primarily concerned with how-to issues.

functional

the purpose of a differentiation strategy is to _____.

gain the brand loyalty of customers

When group members lose their ability to think as individuals and conform at the expense of their good judgment, __________ occurs.

groupthink

The __________ effect occurs when the interviewer allows a single prominent characteristic to dominate judgment of all other traits.

halo

what was the name of the first study to define the relationship between physical working conditions and worker productivity?

hawthorne studies

The purpose of an organizational chart is to ____________.

identify specific relationships

contingency planning is most needed:

in rapidly changing situations

__________ work groups are formed voluntarily by members of an organization.

informal

which of the following is most true of Theory Y?

it describes employees as people who can be trusted to meet production targets without being threatened

_____ refers to the freedom of employees to plan and organize their own work, work at their own pace, and move around and communicate as desired.

job depth

A __________ is a written statement that identifies the tasks, duties, activities, and performance results required in a particular job.

job description

The ability to influence people to willingly follow one's guidance or adhere to one's decisions is called ___________.

leadership

The __________ concept holds that because managers are members of overlapping groups, they link formal work groups to the total organization.

linchpin

In a __________ structure the work of all organizational units is directly involved in producing and marketing the organization's goods or services.

line

_____ is the process of deciding the best way to use an organizations resources to produce goods or provide services.

management

which of the following best describes management?

managers must make good decision and communicate well with people

scientific management is based on which of the following principles?

matching the job to the worker

When managers make everyday decisions that they have delegated to subordinates it is called _________.

micromanaging

the organization's _____ defines the basic purpose or purposes of the organization.

mission

_____ means selecting the best possible alternative

optimizing

a group of people working together in some type of concentrated coordinated effort to achieve objectives is called a(n) _____.

organization

The framework that defines the boundaries of the formal organization and within which the organization operates is called a(n) _________.

organization structure

A(n) __________ uses a series of boxes connected with one or more lines to graphically represent the organization's structure.

organizational chart

the process of _____ is the grouping of activities necessary to achieve common objectives and the assignment of each grouping to a manager who has the authority required to supervise the people performing the activities.

organizing

_____ is one form of non-verbal communication that includes the pitch, tempo, loudness, and hesitations in the verbal communication

paralanguage

the "economic person" concept is based on which of the following assumptions?

people have knowledge of all relevant alternatives

which of the following statement about planning is true?

planning enables a manager or an organization to actively affect rather than passively accept the future

broad, general guides to action that constrain or direct objectives attainment are called _____.

policies

A measure of a person's potential to get others to do what he or she wants them to do, as well as to avoid being forced by others to do what he or she does not want to do is called ________.

power

the _____ approach to decision making involves choosing the alternative with the least variation among its possible outcomes.

risk-averting

the _____ approach to decision making includes the principle of bounded rationality.

satisficing

The __________ principle states that authority in the organization flows through the chain of managers one link at a time, ranging from the highest to the lowest ranks.

scalar

The __________ process involves choosing from those available individuals the most likely to succeed in the job.

selection

The idea that if a manager's expectations are high, productivity is likely to be high is referred to as _____________.

self-fulfilling prophecy

The __________ interview uses major questions prepared in advance, but the interviewer has the flexibility to use probing to help access the applicant's strengths and weaknesses.

semistructured

the hawthorne effect is a phenomenon that:

showed that employees responded positively to the attention paid to them by the researchers

A __________ consolidates information about the organization's current human resources.

skills inventory

_____ strategies are used when the organization is satisfied with its present course.

stability

__________ functions are advisory and supportive in nature; they contribute to the efficiency and maintenance of the organization.

staff

The function of management that involves securing and developing people to perform the jobs created by the organizing function is called __________.

staffing

_____ is the application of the basic planning process at the highest levels of the organization.

strategic management

The __________ interview is conducted using a predetermined outline.

structured

_____ occurs when individuals or groups work together to produce a whole greater than the sum of the parts.

synergism

the most important result of a SWOT analysis is the ability to draw conclusions about _____.

the attractiveness of the organization's situation

The scalar principle is also referred to as ______________.

the chain of command

Centralization and decentralization refer to ________________.

the degree of authority delegated by upper management

the optimizing approach to decision making is bases upon which of the following concepts?

the economic person

______ suggest that managers are likely authoritative and controlling

theory x

One serious problem with the matrix structure is that it would be most likely to violate the principle of _________.

unity of command

The __________ principle states that an employee should have one, and only one, immediate manager.

unity of command

The 15 levels of management between the chairperson and the first-line supervisor that Ford Motor Company had in the early 1980s is an example of ___________.

vertical division of labor

A __________ organization is one in which business partners and teams work together across geographical or organizational boundaries by means of information technology.

virtual