Management 3000 Exam 1

What are two potential rewards of being an exceptional manager?

-Fringe benefits, such as a large office or stock options -The ability to earn more than most workers

interpersonal roles

-managers interact with people inside and outside their work units -figurehead, leader, liaison

informational roles

-managers receive and communicate information -monitor, disseminator, spokesperson

decisional roles

-managers use information to make decisions to solve problems or take advantage of opportunities -entrepreneur, disturbance handler, resource allocator, negotiator

levels of management

-top managers -middle managers -first-line managers -non managerial employees

Place the following obligations of a corporation (as identified by Archie B. Carroll) in order, starting with the highest-level responsibility at the top of the list and placing the most fundamental obligation at the bottom of the list.

1. being a good global corporate citizen 2. being ethical in its practices 3. obeying the law 4. making a profit

Management (3 things)

1. the pursuit of organizational goals efficiently and effectively 2. integrating the work of the people 3. planning, organizing, leading and controlling the organizations resources

What statement regarding ethical climates is TRUE?

An ethical climate significantly affects the frequency of ethical behavior.

Which of the following economic forces within a company's general environment affect the company's performance?

Bank interest rates The unemployment rate

Which of these are Taylor's principles of scientific management?

Carefully select workers with the right abilities for the task. Evaluate a task by scientifically studying each part of it. Use scientific principles to plan the work methods and ease the way for their workers to do their jobs. Give workers the training and incentives to do the task with the proper work methods.

Which of these are forces within an organization's general environment?

Demographic Technological Sociocultural Political-Legal International Economic

According to Mintzberg, what are the informational roles of a manager?

Disseminator Monitor Spokesperson

What are the types of outputs according to the systems viewpoint?

Employee satisfaction Finished products

Which decisional role of a manager is used when Alexander encourages change and innovation in his department?

Entrepreneur

Which of the following aspects of a company's performance are measured by the company's triple bottom line?.

Financial Environmental Social

Select the two overarching perspectives about management.

Historical Contemporary

Who is known as the "father of industrial psychology" because of his revolutionary ideas on studying human behavior in workplaces?

Hugo Munsterberg

Who is known as the "father of industrial psychology" because of his revolutionary ideas on studying human behavior in workplaces? Multiple choice question.

Hugo Munsterberg

In which of the following ways did Munsterberg suggest that psychologists could contribute to industry?

Identify ways managers can influence employees to take desired actions. Recognize the psychological conditions necessary for employees to do their best work. Identify the people who are best suited for a job.

are the people, money, information, equipment, and materials required to produce an organization's goods or services.

Inputs

Which statement regarding a closed system is accurate?

It has little interaction with its environment.

What are the two branches of quantitative management?

Management science Operations management

Identify the two theorists who contributed the most to the human relations movement.

Maslow McGregor

According to the systems viewpoint, what are three types of inputs?

Money Equipment People

_____ management focuses on managing the production and delivery of an organization's products or services more effectively.

Operations

Maslow's hierarchy of human needs proposes that people are motivated by which of the following needs?

Safety Physiological Esteem Love Self-actualization

Which of the following statements is true about the financial rewards of being a manager?

Some middle-level managers make more than $100,000 a year.

The management approach of _____ was one of the first to recognize that enriching the lives of organizational and community family was just as important as a company making a profit.

Spaulding

Which three individuals helped pioneer administrative management theory?

Spaulding Weber Fayol

_____ groups try to influence specific issues, some of which may affect your organization.

Special-interest

Select all the positive features of bureaucracy according to Max Weber.

Specialists for complex tasks Impersonality A well-defined hierarchy Merit-based careers Formal rules and procedures

Select four groups that make up the task environment.

Strategic allies Government regulators Distributors Local communities

Which of the following are three examples of commonweal organizations?

The U.S. Postal Service The local fire department The military

human skills (soft skills)

The ability to work well in cooperation with other people to get things done; the ability to motivate, to inspire trust, to communicate with others

Within the systems viewpoint, what four things are considered parts of a system?

Transformational processes Inputs Outputs Feedback

liason

Working with people outside a work unit or organization to develop alliances

If you believe your employees are capable of taking on responsibility with sufficient self-direction and self-control, you are a Theory ___ manager.

Y

According to Mintzberg, ______ of the tasks completed by managers take less than 9 minutes.

about half

Management science is important because it

advocates the use of rational, science-based techniques and mathematical models to improve decision making and strategic planning.

When companies link up with one another in order to realize certain advantages, they are known as strategic _____.

allies

Millennials in the workforce

are concerned about a corporation's ethics, motives, and methods expect more from the organizations they do business with want work/life balance expect more from the organizations they work for

organizing

arranging tasks, people, and other resources to accomplish the work *people is the most important

The organizing function of management is characterized by

arranging tasks, people, and other resources to accomplish the work.

Complete the following sentence with all the true statements about the classical perspective of management. The classical perspective of management

assumed that people were rational. had two branches - scientific and administrative. emphasized finding ways to manage work more efficiently.

The ___ viewpoint places emphasis on the importance of understanding the actions of humans and the motivation and encouragement of employees toward achievement.

behavioral

Which approach to management relies upon research in psychology, sociology, anthropology, and economics in order to develop theories about human behavior that can be used to provide practical tools for managers?

behavioral science

Historical Perspective

classical, behavioral, and quantitative

The purpose of a code of ethics is to

clearly state top management's expectations for all employees

By adopting the systems viewpoint, you can visualize your organization as a

collection of subsystems. part of the larger environment.

The people or organizations that vie with your company for customers or resources are known as _____.

competitors

The ability to think analytically, visualize an organization as a whole, and understand how the parts work together are examples of _____ skills.

conceptual

The _____ perspective on management consists of the systems, contingency, and quality-management viewpoints.

contemporary

According to Henri Fayol, the major functions of management are:

controlling. planning. organizing. leading.

As part of their _______ roles, managers are expected to evaluate alternatives and make choices to solve problems or take advantage of opportunities.

decisional

Top managers' responsibilities include:

devising strategies for dealing with long-run opportunities and problems. being alert for long-run problems and opportunities. paying close attention to the organization's external environment.

Frederick Taylor believed that more efficient workers should be paid higher wages than their lower-performing coworkers, a system referred to as the _______ system.

differential rate

The original focus of the Hawthorne studies was the ______.

effects of lighting levels on worker productivity

Classical Viewpoint

emphasis on ways to manage work more efficiently -two branches scientific management and administrative

Quantitive Viewpoint

emphasized application to management of quantity techniques -two approaches: management science and operations management

In modern organizations, _____ are the most important resource.

employees

Mintzberg's study focused on the typical workday of _____.

executives

The purpose of Mintzberg's study of chief executives in the late 1960s was to

figure out what it is that they actually do in their jobs.

Managers who are responsible for just one organizational activity are known as ______ managers.

functional

An organization's macroenvironment is also known as its _____ environment.

general

organization

group of people who work together to achieve some specific purpose

Two overarching perspectives about management are the ________ perspectives

historical and contemporary

In order to follow Mary Parker Follett's concept of integration, a company should

hold meetings between managers and workers to solve problems in a mutually beneficial way.

Maslow and McGregor focused on the study of ______ as it relates to increasing worker productivity.

human relations

middle managers

implement the policies and plans of the top managers above them and supervise and coordinate the activities of the first-line managers below them

In the __________ approach to solving ethical dilemmas, there is the assumption that people will act ethically in the short run to avoid others harming them in the long run.

individual

One flaw in the _____ approach to ethical decision making is that one person's short-term self-gain may not in fact be good for everyone in the long term.

individual

When managers receive and communicate information with others inside and outside the organization, they are performing _____ roles.

informational

According to the systems perspective, transformational processes are responsible for turning

inputs into outputs

Mary Parker Follett's ideas anticipated which modern management concepts?

interdepartmental teams self-managed teams worker empowerment

Mintzberg characterized managers' interaction with people both inside and outside their work units as their _____ roles.

interpersonal

what are the three types of managerial roles?

interpersonal, informational, decisional

Issues with the classical viewpoint include that it

is overly mechanistic fails to account for the importance of human needs views humans as cogs in a machine

Complexity theory:

is the study of how order and pattern arise from complicated, chaotic systems seeks to understand how organizations adapt to their environments recognizes that all complex systems are networks of many interdependent parts that interact according to certain simple rules is used in strategic management and organizational studies

Managers need technical skills, which are defined as the

job-specific knowledge necessary to perform well in a specialized field.

Theory X managers view workers as

lacking ambition

interpersonal

liaison, leader, figurehead

top managers

make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies for it

first line managers

make short-term operating decisions, directing the daily tasks of non managerial personnel

According to Archie B. Carroll, the responsibilities of an organization can be arranged as a pyramid, with _____ at the base and _____ at the top.

making a profit; corporate citizenship

The classical viewpoint of management emphasizes ways to _____.

manage work more efficiently

Peter Drucker is credited with providing the first modern handbook on the subject of ______

management

Which informational role of a manager is used when Suzanne notices an article in the local newspaper that misrepresents her company?

monitor

informational

monitor, disseminator, spokesperson

The managerial function of controlling is defined as

monitoring performance, comparing it with goals, and taking corrective action as needed.

Charles Clinton Spaulding, one of the pioneering theorists of administrative management, proposed eight _____ of management based in part on his childhood experiences working at his father's fields.

nescessities

Management science is sometimes known as _____.

operations research

Economist Paul Samuelson's view on corporate social responsibility was that

organizations must be concerned with both social welfare and corporate profits.

A company's triple bottom line represents which three aspects?

people profit planet

figurehead

performing symbolic tasks that represent the organization

In Samuelson's view, CEOs should support corporate social responsibility because it:

promotes sales provides a favorable public image increases employees' attachment to the firm

The application of quantitative techniques, such as statistics and computer simulations, to management is called _____ management.

quantitative

decisional

resource allocator, disturbance handler, entrepreneur, negotiator

team leader

responsible for facilitating team activities toward achieving key results

What are the two branches of the classical viewpoint of management?

scientific administrative

The third and fourth principles of _____ suggest that organizations should give workers the training and incentives to do their tasks properly, and should use scientific principles to plan work methods and ease the way for workers to do their jobs.

scientific management

A(n) _____ force represents the influences and trends originating in the human relationships of a society that may affect industries.

sociocultural

A company's decision to move its operations out of the country will affect its employees, owners, suppliers, distributors, and everyone else who has an interest in the business. All of these groups together make up the company's _____.

stakeholders

An open system fosters the idea that two or more forces combined create an effect that is greater than the sum of their individual effects. This is known as _____.

synergy

Henri Fayol is credited with being the first person to _____ management behavior.

systematize

Complexity theory is an offshoot of the _____ viewpoint because it is the study of how multiple chaotic processes arise into pattern and order.

systems

What are the three viewpoints of the contemporary perspective of management?

systems contingency quality-management

contemporary perspective

systems, contingency, and quality-management

leadership

taking responsibility for the actions of subordinates

The eleven groups that present a company with its daily tasks to handle represent the company's _____ environment.

task

what skills do exceptional managers needs?

technical, conceptual, human skills (soft skills)

Bio-Med Laboratories recently announced it had produced a new medication that would mitigate arthritis symptoms. This new medication is an example of a(n) _____ force.

technological

New developments in methods for transforming resources into goods or services are called _______ forces.

technological

conceptual skills

the ability to think analytically, to visualize an organization as a whole and understand how the parts work together

technical skills

the job-specific knowledge needed to perform well in a specialized field

Frederick Taylor created the scientific management system after studying _____.

the physical motions workers used while doing a task

Administrative management is concerned with managing ________.

the total organization

Managers have a multiplier effect in organizations, which means that

their influence goes far beyond the results that one person could achieve acting alone.

According to the Hawthorne effect hypothesized by Mayo and colleagues, employees worked harder if they:

thought managers cared about their welfare received added attention believed supervisors paid special attention to them

what does it mean to be effective?

to achieve results, to make the right decisions and to successfully carry them out so that they achieve the organization's goals

what does it mean to be efficient?

to use resources, people, money, raw materials, and the like -wisely and cost-effectively

Individuals in management who make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies are called _______ managers.

top

true or false: Frederick Taylor is associated with the scientific management approach to management.

true

Managers should pursue organizational goals efficiently. This means that managers should

use resources cost-effectively.

Managers often use a(n) _____ approach when making organizational decisions - using financial performance such as profit as the best definition of what constitutes an ethical choice for the company.

utilitarian

Managers often use a(n) _____ approach when making organizational decisions - using financial performance such as profit as the best definition of what constitutes an ethical choice for the company. Multiple choice question.

utilitarian

The ______ approach to solving ethical dilemmas involves ethical behavior being guided by what will result in the greatest good for the greatest number of people.

utilitarian

Mintzberg determined that managers tend to rely more heavily on ______ communication than ______ communication when conducting business.

verbal; written

controlling

you monitor performance, compare it with goals, and take corrective action as needed

leading

you motivate, direct, and otherwise influence people to work hard to achieve the organization's goals

planning

you set goals and decide how to achieve them