Management 301 Exam 1

A common factor that all managers face in today's world is the ________. A) changing nature of work B) lagging development of technology C) demand to move to a production-based economy D) boredom of employees

A

All levels of management between the supervisory level and the top level of the organization are termed ________. A) middle managers B) first-line managers C) supervisors D) team leaders

A

Almost all managerial tasks involve ________. A) decision making B) technical skills C) long-term planning D) superb political skills

A

An important part of the controlling function is ________. A) evaluating B) structuring C) coordinating D) punishing

A

Another term for effectiveness is ________. A) doing the right things B) doing things right C) doing things intelligently D) doing things when necessary

A

Efficiency refers to ________. A) the relationship between inputs and outputs B) the additive relationship between inputs and outputs C) the inverse relationship between inputs and outputs D) decreasing inputs only

A

Even people who have no plans to be managers can benefit from studying management because ________. A) they are likely to be managed in their work career B) everyone ends up managing C) they need to be able to outsmart their managers D) management helps people control their emotions

A

The emphasis that managers give to various activities is generally based on their ________. A) organizational level B) tenure with the organization C) experience in their field D) skill specialty

A

The grocery chain SuperValu has found that using ________ helps keep employees both connected and engaged. A) social media B) task management C) discipline D) friendliness

A

Under which category would you classify skill in motivating subordinates? A) interpersonal skills B) conceptual skills C) technical skills D) political skills

A

What was the primary cause of demise for such companies as Enron, Dave & Barry's, and Circuit City? A) poor management B) difficult economic conditions C) corruption D) governmental regulation

A

Which of the following is NOT a characteristic of a small business? A) has cutting edge, innovative business practices B) has about 200 employees C) is not a "player" with impact within its industry D) has a relatively small market share of its product

A

Which of the following is the most accurate statement regarding managers in today's world? A) There is a greater need for customer focus than ever before. B) Managers are found almost exclusively in large corporations that have more than 500 employees. C) Managers are found almost exclusively in for-profit organizations. D) More than half of today's managers are women.

A

Which of the following might be an example of increased efficiency in manufacturing? A) cutting the amount of labor required to make the product B) cutting the price of the product C) increasing sales of the product D) increasing advertising for the product

A

A candy manufacturer that made candy at a lower cost without improving the quality of the candy could be said to ________. A) increase effectiveness without increasing efficiency B) increase efficiency without increasing effectiveness C) increase both effectiveness and efficiency D) decrease both effectiveness and efficiency

B

A candy manufacturer would increase both efficiency and effectiveness by making ________. A) better candy at the same cost B) better candy at a lower cost C) the same candy at a lower cost D) the same candy at the same cost

B

A finance manager who reads the Wall Street Journal on a regular basis would be performing which role? A) leader B) monitor C) disseminator D) liaison

B

Another term for efficiency is ________. A) doing the right things B) doing things right C) making sure things get done D) doing things at the right time

B

Described as the new frontier, this new challenge for managers has the potential to both boast and drain employee productivity. A) organizational politics B) social media C) environmental activism D) intrapreneurship

B

Technical skills might include ________. A) excellent verbal skills B) proficiency in computer programming C) exceptional writing ability D) decision-making ability

B

The decision of the Seattle Post Intelligencer newspaper to go "all-digital" resulted in ________. A) managers needing to hire new employees B) managers needing to drastically reduce their workforce C) no workforce changes, but changes in the price of the paper D) very few changes in the way the paper did business

B

The role of ________ is more important for managers of small organizations than for managers working in large corporations. A) disseminator B) spokesperson C) entrepreneur D) resource allocator

B

The work of a manager ________. A) is strictly limited to overseeing and monitoring the work of others B) may involve performing tasks that are not related to overseeing others C) involves only high-level tasks that require a sophisticated skill set D) does not involve interaction with nonmanagerial employees

B

Understanding building codes would be considered a(n) ________ skill for a building contractor. A) interpersonal B) technical C) conceptual D) political

B

Unlike the manager of a small business, the most important concerns of a manager in a large organization are focused ________. A) externally, particularly on entrepreneurial tasks B) internally, particularly on the allocation of resources C) on setting goals D) on planning ways to improve organizational structure

B

We all have a vested interest in understanding the way organizations are managed because ________. A) we all stand to gain financially from organizational profits B) we interact with organizations every day of our lives C) we all depend on organizations for employment D) organizations dictate every facet of our lives

B

Which is an important job responsibility for a middle manager? A) defining the organization's long-term goals B) translating goals defined by top managers into action C) helping top managers define goals D) performing tasks that are not related to long-term goals

B

Which of the following did a Gallop poll find to be the most important variable in employee productivity? A) pay level B) quality of the employee-supervisor relationship C) quality of the workplace environment D) the benefits that employees enjoyed

B

Which of the following identifies a manager who does NOT typically supervise other managers? A) unit chief B) shift manager C) vice president D) division manager

B

Which of the following is NOT considered to be a part of the planning function of a manager? A) defining goals B) motivating C) mapping out strategy D) making decisions

B

Which of the following is the mark of a well-managed company? A) It can build a customer base quickly. B) It can find ways to prosper even in economically challenging times. C) It doesn't need to worry about customer loyalty. D) It can find ways to prosper during economic boom times.

B

Which of the following statements regarding management and national culture is the most correct? A) The basic principles of management are universal. B) Research shows that managerial practices across all countries are not consistent. C) There are major differences in the way that most English speaking countries view management. D) The route of the differences between how countries practice management is based on their economic principles solely.

B

Which of the following types of managers is responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization? A) team leader B) top manager C) department head D) project leader

B

Who stands to benefit least from studying management? A) a pro football coach B) a pro football fan C) a pro football owner D) a pro football player

B

A fraternity is an example of an organization because it is comprised of people who ________. A) share the same values, traditions, and customs B) share the same goals and values C) share goals and function within a common structure D) function under the same set of rules and regulations

C

A pharmaceutical company manager attending a meeting of academic scientists would be functioning in which role? A) informational B) figurehead C) liaison D) decisional

C

An organization is ________. A) the physical location where people work B) any collection of people who perform similar tasks C) a deliberate arrangement of people to accomplish some specific purpose D) a group of individuals focused on profit-making for their shareholders

C

Compared to the manager of a large organization, a small business manager is more likely to be a(n) ________. A) specialist B) figurehead C) generalist D) information monitor

C

Designing a series of interview questions to provide information about possible customers for a company would primarily require ________. A) technical skills B) interpersonal skills C) conceptual skills D) political skills

C

Effectiveness is synonymous with ________. A) cost minimization B) smart management C) goal attainment D) efficiency

C

Good management strives for ________. A) low efficiency and high effectiveness B) high efficiency and low effectiveness C) high efficiency and high effectiveness D) moderate efficiency and moderate effectiveness

C

Good political skills would be most important to a manager who ________. A) seeks job security B) seeks fair compensation for his or her level C) wants to rise through organizational ranks D) wants to lighten his or her workload

C

In a small organization, which of the following is NOT likely to be true? A) Planning is not likely to be an orchestrated ritual. B) Relationships are more likely to be informal. C) Workers are likely to be observed by computerized monitoring systems. D) The design of the organization is likely to be less structured and complex.

C

One of the common characteristics of all organizations is ________ that define(s) rules, regulations, and values of the organization. A) a set of written bylaws B) an explicit goal C) a systematic structure D) a stated purpose

C

Supervisor is another name for which of the following? A) team leader B) middle manager C) first-line manager D) top manager

C

The CEO of Cisco Systems likes to ________. A) read emails from satisfied customers B) listen to voice mails from satisfied customers C) listen to voice mails from dissatisfied customers D) argue with dissatisfied customers and try to convince them that they are wrong

C

The controlling management function is largely a matter of ________. A) resolving conflicts B) determining what needs to be done C) monitoring to see that tasks are accomplished D) enforcing rules for employees

C

What does a company's prompt, courteous, and helpful answering of a telephone with a human operator signal to the customer who is calling? A) The company has high prices. B) The company is wasting resources on telephone operators. C) The company is responsive to the customer's needs. D) The company has low prices.

C

Which of the following did Taylor NOT find "appalling" in his study of workers in steel companies? A) Workers "took it easy" on the job. B) Workers employed different techniques for the same job. C) Workers would only attempt to perform a job if they were shown to have aptitude for it. D) Worker output was only about one-third of what was possible.

C

Which of the following is a factor in today's tough climate that managers do NOT need to deal with? A) changing technology B) economic uncertainty C) employees who are not eager to work D) global economies

C

Which of the following is a key difference between managerial and nonmanagerial employees? A) Managerial employees receive higher pay compensation. B) Nonmanagerial employees have less formal education. C) Nonmanagerial employees do not oversee the work of others. D) Managerial employees work longer hours.

C

Which of the following is the most difficult ethical challenge to new managers in today's business climate? A) not being able to hire new employees B) having to fire employees who are not productive C) not receiving training in the transition to management D) increasing the amount that employees pay for health care

C

Why might a manager for a non-profit organization seem as concerned with his or her organization's financial well-being as a for-profit manager? A) Non-profit managers are evaluated on financial performance only. B) Non-profit managers try to give the illusion that they care about the "bottom line." C) Not-for-profit organizations need to make money to continue operating. D) Non-profit organizations have an obligation to turn a profit.

C

The managerial role that changes the least between middle and top managers is ________. A) planning B) organizing C) controlling D) leading

C (According to text; planning is the category that increases most, going from 18% of a manager's time to 28%. This is followed by organizing, which increases from 33% to 36%. Leading, in fact, decreases rather than increases by 14%. The category that increases least is controlling, which goes from 13% to 14%.)

________ developed a categorization scheme for defining what managers do, consisting of 10 different but highly interrelated roles. A) Henri Fayol B) Robert L. Katz C) Henry Mintzberg D) Henry Ford

C (Henry Mintzberg's scheme was developed after careful observations of managers in action and includes three interpersonal roles, three informational roles, and four decisional roles for a manager. Fayol developed the five (later changed to four) functions for a manager. Katz focused on managerial skills, not activities, while Henry Ford was, of course, a famed industrialist who did not contribute to management theory.)

According to Katz, the four critical managerial skills can be classified as ________. A) technical, political, conceptual, and empirical B) interpersonal, political, empirical, and technical C) technical, interpersonal, political, and controlling D) technical, political, interpersonal, and conceptual

D

All organizations have ________ that define(s) the organization's purpose and reason for existing. A) limits B) rules C) structure D) goals

D

Companies that are well managed can prosper during difficult economic times by depending on ________. A) government bailouts B) filing for bankruptcy C) raising prices D) a loyal customer base

D

How do customers play a role in changing the job of the modern manager? A) Managers are learning to think of customers as adversaries in a battle of survival. B) Managers are inviting customers to take control of the planning and design of new products. C) Managers are increasingly de-emphasizing customer satisfaction as a major goal. D) Managers are increasingly including customer satisfaction as a major goal.

D

Of the following, which is the lowest level of management? A) a nonmanagerial employee B) an individual involved in defining the organization's philosophy C) a vice president D) a middle manager

D

Organizing includes ________. A) defining organizational goals B) resolving conflicts C) motivating organizational members D) determining who does what tasks

D

Resolving a conflict would be considered to fall under which managerial function? A) controlling B) planning C) directing D) leading

D

The "father" of scientific management was ________. A) Henri Fayol B) Robert L. Katz C) Henry Mintzberg D) Frederick Winslow Taylor

D

The primary job of a manager is to ________. A) make decisions that help an organization grow B) tackle tasks that are too difficult for nonmanagerial employees C) coordinate between organization leaders and ordinary employees D) direct and oversee the work of others

D

Today, the basic management functions are considered to be ________. A) planning, coordinating, leading, and monitoring B) planning, organizing, leading, and motivating C) commanding, organizing, leading, and decision making D) planning, organizing, leading, and controlling

D

Which management challenge refers to management's responsibility to be attentive to environmental and societal challenges? A) social media B) politics C) managerial ethics D) sustainability

D

Which of the following is NOT considered an interpersonal skill for a manager as suggested by Katz? A) communicating B) mentoring C) delegating D) decisiveness

D

Which of the following levels of management is associated with positions such as executive vice president, chief operating officer, chief executive officer, and chairperson of the board? A) team leaders B) middle managers C) first-line managers D) top managers

D

Which of the following would political skills be most likely to help a manager accomplish? A) increasing communication B) mentoring C) defining goals D) building a power base

D

Which set of skills would you expect the President of the United States to be least in need of? A) interpersonal B) political C) conceptual D) technical

D

Why is innovation a key component of a manager's job in today's business environment? A) Innovation keeps employees on their toes. B) Innovation gives companies a "fresh" image without changing much real substance. C) New approaches are always superior to old approaches. D) Innovation efforts are needed in all types of organizations.

D

Non-profit organizations are different from for-profit organizations primarily ________. A) in the way make decisions B) in the way they measure success C) in the way they motivate employees D) in how they hire employees

b