Management 309 Exam 3

Is this a line or staff position at a university: professor

line

another name for business process change

reengineering

Reengineering is the ____ ____ of all aspects of a business to achieve major gains in cost, service, or time.

radical redesign

A major element of organizing is coordination. The primary reason for coordination is that work groups are interdependent. The most complex level of interdependence is called ________

reciprocal interdependence

In the context of employee compensation, _____ refers to compensation paid for total contributions.

d. wage

Which of the following is true of organizing?

d. It involves deciding how to group elements in a firm.

Is this a line or staff position at a university: dean

line

You've been reading management books about the value of nimble organizations and consequently, you want to structure your teams to be as decentralized as possible. Which communication network type should you choose to maximize decentralization?

A. All channel

Which form of departmentalization is best if the company seeks to minimize duplication of efforts?

A. Function

Which form of departmentalization is best if the regions in which the company competes have unique environmental characteristics?

D. Location

Which advantage would you cite if you were advising a company to group jobs by product?

D. Performance assessments are facilitated.

In what direction does work flow in an organization characterized by sequential interdependence?

Work flows in only one direction

Which of the following job elements is listed under the job specification part of the job analysis?

a. Abilities needed to perform a job

Timeless Ventures, a renowned watch store, decides to sell electronic goods, clothes, and footwear in addition to selling watches. According to the areas of organization change, which of the following processes will Timeless Ventures have to implement to carry out this major transition?

a. Business process change

Which of the following is true of force-field analysis?

a. It helps in overcoming resistance to change.

Which of the following is true of the job characteristics approach?

a. It takes into account the work system and employee preferences.

_____ is any substantive modification to some part of the organization.

a. Organization change

_____ is deciding how best to group organizational elements.

a. Organizing

Amy, a human resource (HR) manager of a consultancy firm, assigns the task of narrowing down potential candidates from online job portals to her subordinate. She assigns the responsibility of conducting telephone interviews to another subordinate. Which of the following basic functions of organizational structuring is Amy performing?

b. Distributing authority among jobs

_____ is the set of organizational activities directed at attracting, developing, and maintaining an effective workforce.

b. Human resource management

Which of the following is most likely a consequence of adopting flat organizational structures?

b. Increased managerial responsibility

Which of the following is true of performance appraisal?

b. It assesses the impact of training programs.

Which of the following is true of ranking, a common method of employee appraisal?

b. It compares employees directly with each other and orders them from best to worst.

Which of the following is true of organization development?

b. It uses behavioral science knowledge.

_____ is the radical redesign of all aspects of a business to achieve major gains in cost, service, or time.

b. Reengineering

Marina, the store manager of a store that sells women's shoes, decides to change the focus of the store to women's handbags. Following the Lewin model, which of the following should be Marina's first step?

b. She should explain to her subordinates the necessity to make the change.

Which of the following is an external force that drives an organization toward change?

b. Technological innovations in the market

The final step in the Lewin model is:

b. refreezing.

_____ is the stage in which an organization takes a developed idea and uses it in the design, manufacturing, or delivery of new products, services, or processes.

c. Innovation application

Which of the following best describes affirmative action?

c. Intentionally hiring qualified employees from racial, sexual, and ethnic groups that are underrepresented in a firm

Which of the following is true of 360-degree feedback?

c. It must be handled so as not to breed fear in a workplace.

_____ is an attempt to assess the worth of each job relative to other jobs.

c. Job evaluation

Workers at a shipyard decide to vote for the creation of a union and engage in collective bargaining with the management. The _____ guarantees these rights to them.

c. National Labor Relations Act also known as wagner

In the context of coordination among departments in an organization, _____ represents the lowest level of interdependence.

c. Pooled interdependence

Which of the following is a U.S. government pension plan to which both employers and employees contribute?

c. Social Security

Which of the following is true of arbitrators?

c. They render decisions that both the union and management must obey.

Which of the following is the second step in the formation of a new local union?

d. Collecting employees' signatures on authorization cards

Which of the following is true of functional departmentalization?

d. It groups together jobs involving the same or similar activities.

_____ is the process of dealing with employees who are represented by a union.

d. Labor relations

The _____ was passed in 1947 to limit union power.

d. Labor-Management Relations Act also known as Taft Hartley

_____ are changes in the physical characteristics or performance of existing commodities or services or the creation of brand-new commodities or services.

d. Product innovations

According to the comprehensive approach to change, which of the following is the first step in the change process?

d. Recognition of the need for change

Unemployment compensation is an example of _____.

d. a benefit

Michelle is the Chief Executive Officer of a company. It is the duty of her company's board of directors to counsel Michelle on various matters of the company. However, it is up to Michelle if she wants to seek their opinion or not. She may choose to pay heed to the opinions of the board of directors or ignore them. In this scenario, the board of directors of the company is an example of a form of staff authority called _____.

d. advise authority

The intent of _____ is to agree on a labor contract between management and the union that is satisfactory to both parties.

d. collective bargaining

Rebecca decides to introduce a new discount strategy to the customers of her restaurant. Before deciding upon the strategy, she holds a meeting with her employees so that they can express their opinions and suggestions. In this scenario, Rebecca attempts to overcome her employees' resistance to change by _____.

d. encouraging participation

Title VII of the Civil Rights Act of 1964:

d. forbids discrimination in all areas of employment relationship.

Is this a line or staff position at a university: advisor

staff

Is this a line or staff position at a university: financial aid officer

staff

Is this a line or staff position at a university: librarian

staff

Is this a line or staff position at a university: receptionist

staff

Jocelyn has a job as a yoga instructor at a fitness academy. She works at the academy every alternate week, making her a temporary employee of the company. She is a _____.

a. contingent worker

Unlike a centralized organization, decision-making power and authority in a decentralized organization are:

a. delegated as far down the chain of command as possible.

Silver Streak, a chain of luxury hotels, departmentalizes into hospitality, food and beverage, and housekeeping divisions. This is an example of _____.

a. functional departmentalization

A _____ is a position in the direct chain of command that is responsible for the achievement of an organization's goals.

a. line position

Diagnostic activities, third-party peacemaking, and process consultation are activities associated with:

a. organization development.

A change in the distribution of authority is an example of a change in:

a. organizational structure and design.

A realistic job preview:

a. provides an applicant with an accurate picture of what performing a job that a firm is trying to fill would be like.

Reciprocal interdependence exists when ________

activities flow both ways

A _____ contains information on each employee's education, experience, and career aspirations.

b. skills inventory

Imagine you are the division manager. You have several teams which report to you. One of the teams is tasked with new product development which requires a high level of communication and interaction. Which network type should you choose for the communication structure of this team?

B. All channel

You've decided that redesigning the jobs of the genealogists at Ancestry will benefit the most by taking the Job Characteristics Approach. Which step will you take to enhance how valued each employee feels he or she is?

C. Communicate the importance of the tasks performed to increase task significance.

Which advantage would you cite if you were advising a company to group jobs by function?

C. Coordinating activities inside each department is easier.

_____ is a piecemeal response to circumstances as they develop.

a. Reactive change

Which of the following best describes grapevines in organizations?

a. Their damage can be minimized by having open channels of communication.

Which of the following is true of process innovations?

a. They are changes in the way products or services are manufactured, created, or distributed.

Knowledge workers:

a. commonly attract high starting salaries and sign-on bonuses.

Which of the following is an advantage of product departmentalization?

b. The speed and effectiveness of decision making are enhanced.

Which of the following is true of knowledge workers?

b. Their contributions to an organization are based on what they know.

Which of the following is true of unions?

b. They limit management's freedom.

Which of the following is true of line managers?

b. They work toward organizational goals.

Employees at a data analytics firm are paid a certain extra amount of money every month. This amount is dependent on their work output for that month. If their work output is below a certain level of productivity, they do not receive the extra money. This extra amount is an example of ____.

b. an incentive

Unlike reciprocal interdependence, sequential interdependence:

b. exists when activities generally flow one way between units.

Workers at an automobile factory demand higher pay and better benefits. This leads to a subsequent change in pay policies. This is an example of organization change due to a(n) _____.

b. internal force

The Fair Labor Standards Act:

b. requires the payment of overtime rates for work in excess of 40 hours per week.

The process of determining the predictive value of information is called _____.

b. validation

Maya is the project leader of a construction project. She assembles a group of employees to work with her on the project. The group collectively decides how specific jobs will be allocated to each of the members. In this scenario, Maya uses the job design method involving _____.

b. work teams

Which of the following is true of assessment centers?

c. They are particularly good for selecting current employees for promotion.

Which of the following is true of Behaviorally Anchored Rating Scales (BARS)?

c. They require that management take proper care in constructing the scales.

Jian is considered to be one of the productive employees in his team. During his performance appraisal, his manager gives him a high rating, not just on work quality but also on his team building and leadership skills even though he did not display strong skills on the latter dimensions. This scenario is an example of a _____.

c. halo error

Unlike job enlargement, job enrichment involves:

c. increasing the control a worker has over a job.

A year ago, Connect Inc., a telecom company, launched a cellular phone with a feature of video calling. Being the first of its kind, the product acquired sky-high profits in no time. However, in the past few months, many companies launched similar products with the same feature of video calling. Connect Inc. is now in the _____ phase of organizational innovation.

c. innovation maturity

In the case of a knowledge worker, the failure to update skills may result in the:

c. loss of competitive advantage for an organization.

Span of management is the number of:

c. people reporting to a particular manager.

According to the Lewin model, refreezing refers to:

c. reinforcing a change so that it becomes a part of the system.

An example of an internal force that drives an organization toward change is:

c. workers' demand for a change in working hours.

Reek Row, a local café, decreases the prices of its coffees. It does this in an attempt to encourage customers to choose its café over its competitor, a neighboring coffee shop that sells coffee at lower prices. This is an example of organization change due to a(n) _____.

d. external force

Colin's Crib, a local pizza shop, sells pizza to customers who visit the store. Recently, it introduces home delivery for its customers. This is an example of a _____.

d. process innovation

Contingent workers:

d. should be called in for well-defined periods of time.

Revival Anew, a home furnishing company, decides to upgrade its wood processing machinery. This is an example of a change in the area of _____.

d. technology and operations