Management 3370 Exam 3- Multiple Choice

When using punishment, a manager should _________

Do it in conjunction with positive reinforcement

__________ is the process of translating a message into understandable symbols or language

Encoding

Job _______ is the opposite of job _______

Enlargement;Simplication

Content perspectives, also known as need-based perspectives, include all except which one of the following theories?

Equity theory

After struggling with the accounting training, Peter is unsure whether he can compete the end-of-year financial reporting, with no errors in the time allotted. In this case, Peter is low on the __________ element of expectancy theory

Expectancy

According to the Expectancy theory, the primary elements that determine how willing an employee is to work hard at tasks important to an organization, those that relate effort, performance, outcomes, are________

Expectancy, Instrumentality, and Valence

Medical knowledge possessed by doctors results in their _________ power

Expert

The weakening of behavior by ignoring it or making sure it is not reinforced is called _____

Extinction

Managerial leadership is defined as the process of influencing others to understand and agree about what needs to be done and the process of __________

Facilitating individual and collective efforts to accomplish shared objectives

_______ Focuses on problem solving and performance improvement, or speed with excellence, of a well-defined project

Lean Six Sigma

According to Kotter, management and leadership are considered to be

complementary to each other

A collection of five employees who are studying industry pay scales, with the goal of making recommendations for adjusting pay grades within their company, is know as_________

team

A data processing group is an example of an

Production Team

Of the following, which is the best way for leaders to cope with change?

Aligning people

Of the following, which is not a core job characteristic

teamwork

Generally, people comprehend about ______ of a typical verbal message

35%

The final stage of group and team development is known as _______

Adjourning

The extent to which a job allows an employee to make decisions about scheduling different tasks and deciding how to perform them is called_______

Autonomy

Using self-determination theory to motivate employees, at Cloud9, a data storage company, the vice chair makes 10-20 phone calls a day to thank special employees "Caught doing something right" This is an example of which one of the following innate

Competence

the communication advantages of social media use by businesses can best be summarized as ______

Connectivity

Lamar brought his proposal to Lindsay before the meeting saying, "I'm sure you have some ideas on this, and we could try to get them incorporated upfront." Lamar is using which influence tactics?

Consultation

According to the integrated model, motivation is affected by both personal factors and _________ ones

Contextual

Ensuring that employees follow instructions fully and completely is the purpose of which one of the following management functions

Control

Kim, a customer service manager, tracks monthly complaints and has been trying over the past six months to reduce complaints to less than .2% through additional training for her staff. She is engaged in _______

Controlling

Which of the following areas of control for organizations exerts informal control?

Cultural

A budget that allocates resources on the basis of a single estimate of costs is called an __________ budget

Fixed or static

Active Listening requires all except _______-

Focusing on the delivery rather than content

A group that is created to do something productive for the organization and is headed by a leader is called an________

Formal Group

A committee investigating the impacts of health care reform on the organization is an example of an ______

Formal group

Genji sat through the meeting feeling convinced her team was misinterpreting recent marketing research, but she didn't say anything. The team leader, Peter, was her close friend, and she didn't want to disrupt the team since Peter perceived himself as very knowledgeable. Genji's team appears to be experiencing

Groupthink

Executives at Breakers Engineering want to let middle managers know that the company is going to be acquired by its largest competitor. Assuming the following are possible, how should executives communicate this?

Hold a face-to-face meeting

Diane, a marketing manager, shares some of the market research her department has analyzed with the research and development group. Diane is communicating

Horizontally

The leadership styles of _______ originally included supportive and achievement-oriented and two others, but was more recently revised to include a total of eight styles

House's path-goal model

Installing quality-control procedures that can be audited by independent quality-control experts is fundamental to ________

ISO 9000

When thieves use your name and good credit rating to get cash or buy things, it is known as ________

Identity theft

_____________ Communication channels develop outside the organizational structure and do not follow the chain of command

Informal

A company that works to create a culture that encourages rank- and-file employees to make suggestions and question the status quo, and also measures employee growth, is developing which perspective of the balanced scorecard?

Innovation and learning perspective

Increasing employee psychological empowerment requires four kinds of behaviors, including all of the following except _______

Inspiration

___________ is the process of increasing the number of tasks in a job to increase variety

Job enlargement

When one department store authorized thousands of its sales clerks to handle functions normally reserved for store managers, such as handling merchandise-return problems and approving customers' checks, they gave them more responsibility, a ________ technique

Job enrichment

The four major perspectives on motivation include all except

Job satisfaction

_________ model of leadership emphasizes the leaders have different sorts of relationships with different employees

Leader-member exchange

"Do my subordinates accept me as a leader?" This question reflects which of the following dimensions of situational control?

Leader-member relations

Allen wants to change the CEO's mind about contracting an outside firm to outsource their customer service phone center. He decided to write a proposal, including a variety of arguments to support of his idea. Here, Allen should order his ideas from _________

Least controversial to most controversial

Transformational Leadership is positively associated with all of the following except ________

Less commitment to organizational change

According to Kotter, companies manage complexity in all the following ways except

Lobbying

Jane leads a task force developing specifications for a new customer database to be used by several departments. Jane is an IT supervisor, but most of the others are directors of other departments. At the First meeting, a few of them asked questions that she couldn't answer. According to the contingency model, Jane's situational control is likely

Low

In managing virtual workers, a manager should

Meet regularly, face-to-face

During the information gap between what someone says and processing the information, good listeners do which of the following?

Mentally summarize what's been said

According to the contingency model, a relationship-oriented leadership style works best in ________ situations

Moderate-control

According to Herzberg's two factor theory only ________ factors can make employees satisfied at their jobs

Motivating

In the contingency model, if your leadership orientation does not match the situation In your workplace, Fiedler recommends that you ________

Move to a more suitable situation

Texting while participating in a meeting or group conference call is an example of ________

Multi-communicating

When a pharmacist cant read a prescription because of a doctor's poor handwriting, it can be due to _________, which is defined as any disturbance that interferes with transmission of message

Noise

Although ________- are typically unwritten and seldom discussed openly, they have a powerful influence on group and organizational behavior

Norms

________Beliefs about a certain group of people are stereotypes

Oversimplified

In the _______Leadership model, a leader makes desirable rewards available in the workplace and clarifies how followers can obtain them

Path-goal

__________Conflicts is defined as interpersonal opposition based on personal dislike, disagreement, or differing styles

Personality

Maslow's Levels of needs, in order from lowest (most basic) to highest level, are ________

Physiological, safety, love, esteem, and self actualization

According to the acquired needs theory, the desire to influence others is part of the need for

Power

Luis, Grayson, and Tom met once a week for three months to redesign department work spaces, to be implemented when the organization moved to a new building in January. This is an example of a _________

Problem-solving team

_______ is designed to elicit different opinions without inciting people's personal feelings

Programmed conflict

A budget is a formal Financial _________

Projection

Trinia is outgoing, warm, and truly inspirational when she talks about where she wants to lead her division. Her employees seem eager to do anything she asks. Because of her personality and not her position, Trinia has _______ power

Referent

To achieve psychological growth, according to the self determination theory, people need to satisfy the three innate needs: competence, autonomy, and

Relatedness

___________, which all managers have is power that results from managers' authority to reward their subordinates. Rewards can range from praise to pay raises, from recognition to promotions

Reward Power

After three shuttle accidents in three months, one of which resulted in a critical injury to a driver, citywide shuttle drivers received additional training and all shuttles were retrofitted with new braking systems, this helps to satisfy which Maslow Need?

Safety

Competence, autonomy, and relatedness are the primary motivations for behavior according to _____

Self-Determination theory

In _____ teams, the traditional clear-cut distinction between manager and managed is blurred as non managerial employees are delegated greater authority and granted increased autonomy

Self-managed

________ leaders focus on providing increased service to others-meeting the goals of both followers and the organization- rather than to themselves

Servant

Oakley lumber Mill formed a team to help the organization determine a course of action in the wake of a forest fire that temporarily closed access to its mountain satellite office. This is an example of a _______

Special-purpose team

At UPS, delivery ______ vary according to whether a route is urban, suburban, or rural in nature

Standards

Ken, whose primary job is supervising a small production group, is not getting cooperation from all members on the cross-functional team he leads. In particular, Bethany, a senior marketing manager, seems to resist his direction and tries to influence team members to go in another direction. the source of conflict in this case may be ________

Status differences

Depak's team was not making much progress on defining a new production process. Nicole was being very uncooperative. She did not agree with Depak's direction, and had not completed her tasks. This team is in what stage of group development?

Storming

According to Kaplan and Norton, " Show the cause-and-effect links by which specific improvements create desired outcomes

Strategy Maps

___________ is the last step in the control

Take corrective action if necessary

Jamal points out during the meeting that the group has fallen a half hour behind schedule according to the agenda, and should get back to the important work at hand. He is Performing a ________ role

Task

Marcie frequently requests meetings between her team and counterparts in Portland. She often spots issues that will affect both groups and wants to work openly on coordination so there are no surprises for anyone. Marci plays a _______ role for her team

Task

The motivating potential score (MPS) is calculated as part of using

The Job characteristics model

In which of the following conditions should constructive conflict be stimulated?

The group seems to have inertia and be apathetic

The number one reason people quit their jobs is their dissatisfaction with ______

The supervisors

_________ focuses on clarifying employees' roles and task requirements and providing rewards and punishments contingent on performance

Transactional Leadership

__________Leadership helps employees pursue organizational goals over self-interests

Transformational

All of the following are reasons why performance falls significantly short of the standard except

Unawareness of performance drop

According to expectancy theory, your is Liw if you don't think a bonus or raise is going to be big enough to justify working evenings and weekends

Valence

A Polar Sportswear, orders have significantly exceeded projections, and Chris, the operations director has decided to hire for a third shift in the plant, Chris is clearly operating with the use of an ______ budget

Variable

Using video and audio links along with computers to allow people at different locations to see, hear, and talk with each other is called__________

Video conferencing

For a manager, building an effective team requires work, but the payoff is _________.

a stronger, better-performing work unit

Employee's knowledge, courtesy, and ability to coney trust and confidence make up which dimension of the RATER scale

assurance

Most people tend to ____ when conveying bad news or negative feedback

avoid eye contact

the introduction to a business speech should

get right to the point

According to Herzberg's theory, the first thing managers of employees who dislike their jobs should do is to_____

make sure pay levels, policies, and working conditions are reasonable

The average speaker communicates about _______ as many words as the average listener can process

one-fourth

TQMs two core principles are ________

people orientation and improvement orientation

The three dimensions of situational control are leader-member relations, the task structure, and ________

position power

A _____ role is behavior that concentrates on getting the team's work done

task

The three dimensions of situational control include leader-member relations, position power, and

task structure

__________Can be quite expensive, requiring a specially designed room with multiple cameras and high-Definition Video Screens

telepresence technology

Communication is _____-

the transfer of information and understanding from one person to another

Nordstrom department store chain emphasizes the great lengths to which it goes in customer service, an example of which reason to enforce norms

to emphasize the organizations central values