Management 3370 Exam 3- Multiple Choice
When using punishment, a manager should _________
Do it in conjunction with positive reinforcement
__________ is the process of translating a message into understandable symbols or language
Encoding
Job _______ is the opposite of job _______
Enlargement;Simplication
Content perspectives, also known as need-based perspectives, include all except which one of the following theories?
Equity theory
After struggling with the accounting training, Peter is unsure whether he can compete the end-of-year financial reporting, with no errors in the time allotted. In this case, Peter is low on the __________ element of expectancy theory
Expectancy
According to the Expectancy theory, the primary elements that determine how willing an employee is to work hard at tasks important to an organization, those that relate effort, performance, outcomes, are________
Expectancy, Instrumentality, and Valence
Medical knowledge possessed by doctors results in their _________ power
Expert
The weakening of behavior by ignoring it or making sure it is not reinforced is called _____
Extinction
Managerial leadership is defined as the process of influencing others to understand and agree about what needs to be done and the process of __________
Facilitating individual and collective efforts to accomplish shared objectives
_______ Focuses on problem solving and performance improvement, or speed with excellence, of a well-defined project
Lean Six Sigma
According to Kotter, management and leadership are considered to be
complementary to each other
A collection of five employees who are studying industry pay scales, with the goal of making recommendations for adjusting pay grades within their company, is know as_________
team
A data processing group is an example of an
Production Team
Of the following, which is the best way for leaders to cope with change?
Aligning people
Of the following, which is not a core job characteristic
teamwork
Generally, people comprehend about ______ of a typical verbal message
35%
The final stage of group and team development is known as _______
Adjourning
The extent to which a job allows an employee to make decisions about scheduling different tasks and deciding how to perform them is called_______
Autonomy
Using self-determination theory to motivate employees, at Cloud9, a data storage company, the vice chair makes 10-20 phone calls a day to thank special employees "Caught doing something right" This is an example of which one of the following innate
Competence
the communication advantages of social media use by businesses can best be summarized as ______
Connectivity
Lamar brought his proposal to Lindsay before the meeting saying, "I'm sure you have some ideas on this, and we could try to get them incorporated upfront." Lamar is using which influence tactics?
Consultation
According to the integrated model, motivation is affected by both personal factors and _________ ones
Contextual
Ensuring that employees follow instructions fully and completely is the purpose of which one of the following management functions
Control
Kim, a customer service manager, tracks monthly complaints and has been trying over the past six months to reduce complaints to less than .2% through additional training for her staff. She is engaged in _______
Controlling
Which of the following areas of control for organizations exerts informal control?
Cultural
A budget that allocates resources on the basis of a single estimate of costs is called an __________ budget
Fixed or static
Active Listening requires all except _______-
Focusing on the delivery rather than content
A group that is created to do something productive for the organization and is headed by a leader is called an________
Formal Group
A committee investigating the impacts of health care reform on the organization is an example of an ______
Formal group
Genji sat through the meeting feeling convinced her team was misinterpreting recent marketing research, but she didn't say anything. The team leader, Peter, was her close friend, and she didn't want to disrupt the team since Peter perceived himself as very knowledgeable. Genji's team appears to be experiencing
Groupthink
Executives at Breakers Engineering want to let middle managers know that the company is going to be acquired by its largest competitor. Assuming the following are possible, how should executives communicate this?
Hold a face-to-face meeting
Diane, a marketing manager, shares some of the market research her department has analyzed with the research and development group. Diane is communicating
Horizontally
The leadership styles of _______ originally included supportive and achievement-oriented and two others, but was more recently revised to include a total of eight styles
House's path-goal model
Installing quality-control procedures that can be audited by independent quality-control experts is fundamental to ________
ISO 9000
When thieves use your name and good credit rating to get cash or buy things, it is known as ________
Identity theft
_____________ Communication channels develop outside the organizational structure and do not follow the chain of command
Informal
A company that works to create a culture that encourages rank- and-file employees to make suggestions and question the status quo, and also measures employee growth, is developing which perspective of the balanced scorecard?
Innovation and learning perspective
Increasing employee psychological empowerment requires four kinds of behaviors, including all of the following except _______
Inspiration
___________ is the process of increasing the number of tasks in a job to increase variety
Job enlargement
When one department store authorized thousands of its sales clerks to handle functions normally reserved for store managers, such as handling merchandise-return problems and approving customers' checks, they gave them more responsibility, a ________ technique
Job enrichment
The four major perspectives on motivation include all except
Job satisfaction
_________ model of leadership emphasizes the leaders have different sorts of relationships with different employees
Leader-member exchange
"Do my subordinates accept me as a leader?" This question reflects which of the following dimensions of situational control?
Leader-member relations
Allen wants to change the CEO's mind about contracting an outside firm to outsource their customer service phone center. He decided to write a proposal, including a variety of arguments to support of his idea. Here, Allen should order his ideas from _________
Least controversial to most controversial
Transformational Leadership is positively associated with all of the following except ________
Less commitment to organizational change
According to Kotter, companies manage complexity in all the following ways except
Lobbying
Jane leads a task force developing specifications for a new customer database to be used by several departments. Jane is an IT supervisor, but most of the others are directors of other departments. At the First meeting, a few of them asked questions that she couldn't answer. According to the contingency model, Jane's situational control is likely
Low
In managing virtual workers, a manager should
Meet regularly, face-to-face
During the information gap between what someone says and processing the information, good listeners do which of the following?
Mentally summarize what's been said
According to the contingency model, a relationship-oriented leadership style works best in ________ situations
Moderate-control
According to Herzberg's two factor theory only ________ factors can make employees satisfied at their jobs
Motivating
In the contingency model, if your leadership orientation does not match the situation In your workplace, Fiedler recommends that you ________
Move to a more suitable situation
Texting while participating in a meeting or group conference call is an example of ________
Multi-communicating
When a pharmacist cant read a prescription because of a doctor's poor handwriting, it can be due to _________, which is defined as any disturbance that interferes with transmission of message
Noise
Although ________- are typically unwritten and seldom discussed openly, they have a powerful influence on group and organizational behavior
Norms
________Beliefs about a certain group of people are stereotypes
Oversimplified
In the _______Leadership model, a leader makes desirable rewards available in the workplace and clarifies how followers can obtain them
Path-goal
__________Conflicts is defined as interpersonal opposition based on personal dislike, disagreement, or differing styles
Personality
Maslow's Levels of needs, in order from lowest (most basic) to highest level, are ________
Physiological, safety, love, esteem, and self actualization
According to the acquired needs theory, the desire to influence others is part of the need for
Power
Luis, Grayson, and Tom met once a week for three months to redesign department work spaces, to be implemented when the organization moved to a new building in January. This is an example of a _________
Problem-solving team
_______ is designed to elicit different opinions without inciting people's personal feelings
Programmed conflict
A budget is a formal Financial _________
Projection
Trinia is outgoing, warm, and truly inspirational when she talks about where she wants to lead her division. Her employees seem eager to do anything she asks. Because of her personality and not her position, Trinia has _______ power
Referent
To achieve psychological growth, according to the self determination theory, people need to satisfy the three innate needs: competence, autonomy, and
Relatedness
___________, which all managers have is power that results from managers' authority to reward their subordinates. Rewards can range from praise to pay raises, from recognition to promotions
Reward Power
After three shuttle accidents in three months, one of which resulted in a critical injury to a driver, citywide shuttle drivers received additional training and all shuttles were retrofitted with new braking systems, this helps to satisfy which Maslow Need?
Safety
Competence, autonomy, and relatedness are the primary motivations for behavior according to _____
Self-Determination theory
In _____ teams, the traditional clear-cut distinction between manager and managed is blurred as non managerial employees are delegated greater authority and granted increased autonomy
Self-managed
________ leaders focus on providing increased service to others-meeting the goals of both followers and the organization- rather than to themselves
Servant
Oakley lumber Mill formed a team to help the organization determine a course of action in the wake of a forest fire that temporarily closed access to its mountain satellite office. This is an example of a _______
Special-purpose team
At UPS, delivery ______ vary according to whether a route is urban, suburban, or rural in nature
Standards
Ken, whose primary job is supervising a small production group, is not getting cooperation from all members on the cross-functional team he leads. In particular, Bethany, a senior marketing manager, seems to resist his direction and tries to influence team members to go in another direction. the source of conflict in this case may be ________
Status differences
Depak's team was not making much progress on defining a new production process. Nicole was being very uncooperative. She did not agree with Depak's direction, and had not completed her tasks. This team is in what stage of group development?
Storming
According to Kaplan and Norton, " Show the cause-and-effect links by which specific improvements create desired outcomes
Strategy Maps
___________ is the last step in the control
Take corrective action if necessary
Jamal points out during the meeting that the group has fallen a half hour behind schedule according to the agenda, and should get back to the important work at hand. He is Performing a ________ role
Task
Marcie frequently requests meetings between her team and counterparts in Portland. She often spots issues that will affect both groups and wants to work openly on coordination so there are no surprises for anyone. Marci plays a _______ role for her team
Task
The motivating potential score (MPS) is calculated as part of using
The Job characteristics model
In which of the following conditions should constructive conflict be stimulated?
The group seems to have inertia and be apathetic
The number one reason people quit their jobs is their dissatisfaction with ______
The supervisors
_________ focuses on clarifying employees' roles and task requirements and providing rewards and punishments contingent on performance
Transactional Leadership
__________Leadership helps employees pursue organizational goals over self-interests
Transformational
All of the following are reasons why performance falls significantly short of the standard except
Unawareness of performance drop
According to expectancy theory, your is Liw if you don't think a bonus or raise is going to be big enough to justify working evenings and weekends
Valence
A Polar Sportswear, orders have significantly exceeded projections, and Chris, the operations director has decided to hire for a third shift in the plant, Chris is clearly operating with the use of an ______ budget
Variable
Using video and audio links along with computers to allow people at different locations to see, hear, and talk with each other is called__________
Video conferencing
For a manager, building an effective team requires work, but the payoff is _________.
a stronger, better-performing work unit
Employee's knowledge, courtesy, and ability to coney trust and confidence make up which dimension of the RATER scale
assurance
Most people tend to ____ when conveying bad news or negative feedback
avoid eye contact
the introduction to a business speech should
get right to the point
According to Herzberg's theory, the first thing managers of employees who dislike their jobs should do is to_____
make sure pay levels, policies, and working conditions are reasonable
The average speaker communicates about _______ as many words as the average listener can process
one-fourth
TQMs two core principles are ________
people orientation and improvement orientation
The three dimensions of situational control are leader-member relations, the task structure, and ________
position power
A _____ role is behavior that concentrates on getting the team's work done
task
The three dimensions of situational control include leader-member relations, position power, and
task structure
__________Can be quite expensive, requiring a specially designed room with multiple cameras and high-Definition Video Screens
telepresence technology
Communication is _____-
the transfer of information and understanding from one person to another
Nordstrom department store chain emphasizes the great lengths to which it goes in customer service, an example of which reason to enforce norms
to emphasize the organizations central values