Management 4030 Exam #1

affect

is a generic term that covers a broad range of feelings people experience, including both emotions and moods. Emotions are intense discrete and short-lived feeling experiences that are often caused by a specific event. Moods are less intense feelings than emotions and often, though not always, lack a contextual stimulus.

nervousness

is a pure marker of high negative affect.

decision making

is an example of a process at an individual level?

surface acting

is hiding feelings and foregoing emotional expressions in response to display rules. Surface acting deals with displayed emotions, and deep acting deals with felt emotions. Research shows surface acting is more stressful to employees because it entails feigning their true emotions.

how to retain employees

A key issue for managers in good economic times is ________.

emotional labor

A situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work is known as ________.

networking

According to Fred Luthans and his associates' study of 450 managers, ________ made the largest contribution to the success of managers in terms of speed of promotion within their organization.

instrumental

According to Milton Rokeach, ________ values refer to preferable modes of behavior.

entrpreneur

According to Mintzberg's classification of managerial roles, a(n) ________ searches the organization and its environment for opportunities and initiates projects to bring about change.

resource allocator

According to Mintzberg's classification of managerial roles, the role of a(n) ________ is to make or approve significant organizational decisions and assign human, physical, and monetary assets.

disseminator

According to Mintzberg's classification of managerial roles, the role of a(n) ________ is to transmit information received from outsiders or from other employees to members of the organization.

liaison

According to Mintzberg's classification of managerial roles, which of the following is a kind of interpersonal role?

sensing

According to the Myers-Briggs Type Indicator (MBTI) classification, people belonging to the ________ type are practical and prefer routine and order and focus on details.

incompatiblity

Cognitive dissonance is defined as any _______________ an individual might perceive between two or more attitudes or between behavior and attitudes.

loyalty

Henry Hutchins is discontent with his job but believes that his supervisor is a good man who will do whatever is necessary to reduce his dissatisfaction with the job. He has decided to just wait and give his supervisor some time until conditions improve. Henry's response to this problem is termed as ________.

systematic study

In order to predict human behavior, it is best to supplement intuitive opinions with information derived from ________.

high on self-monitoring

Individuals scoring ________ have a strong ability to adjust their behavior to external, situational factors and can behave differently in different situations.

employee withdrawal

Job dissatisfaction and antagonistic relationships with co-workers predict a variety of behaviors organizations find undesirable, including unionization attempts, substance abuse, undue socializing, and tardiness. These behaviors are indicators of a broader syndrome called ________.

affective

Johanna Rouse feels disheartened because she was not selected for the campaign exchange program in Amsterdam. Which component of an attitude does Rouse's feeling represent?

deviant workplace behavior

Jonathan Cowan is upset because he was passed over for a promotion he had really worked hard for. In response to his anger toward the manager and the company, he has started gossiping about the manager with his colleagues and assigning blame on him unnecessarily. Jonathan's behavior is an example of ________.

behavioral

Kimberley Mayfield recently evaluated her subordinate's progress report. She now plans to inform her about the objectives she did not achieve and how she can perform better. By doing this, Mayfield will be demonstrating the ________ component of an attitude.

face the difficult task of balancing the interests of different groups

Managers who oversee the movement of jobs to countries with low-cost labor are most likely to ________.

The management should attack the source of the problem, i.e., the dissatisfaction.

Synergy Inc. is a medium-sized logistics company. The management is facing tough times as the workers are dissatisfied and are engaging in a number of deviant workplace behaviors such as stealing and substance abuse during working hours. The management is considering various options to curb these counterproductive behaviors. What would be a better way to deal with such forms of workplace deviance?

human skills

The ability to understand, communicate with, motivate, and support other people, both individually and in groups, may be defined as ________.

dissatifaction

The exit-voice-loyalty-neglect framework aids in understanding the consequences of ________.

deep acting

The practice of modifying one's true feelings based on display rules is known as ________.

cognitive

The statement, "A person who eats meat and then fights for animal rights demonstrates double standards" is an evaluative statement. Such an opinion constitutes the ________ component of an attitude.

Leon Festinger

The theory of cognitive dissonance was proposed by ________.

proactive

Those with a ________ personality identify opportunities, show initiative, take action, and persevere until meaningful change occurs, compared to others who passively react to situations.

loyalty

To get his company through some hard economic times, Ben's working hours have just been reduced from 40 hours a week to 33. Ben is upset about the reduction in time and pay, but he shows up at work every morning and is willing to patiently wait until economic times improve and he can go back to working full time. Which of the following types of response is being displayed by Ben?

true

True or False The planning function involves defining an organization's goals and establishing an overall strategy for achieving those goals.

data

What does systematic study use to look at relationships to attribute causes and effects?

defining the organization's goals

What functions do managers undertake as part of planning functions?

group dynamics

What is an example of "hidden" forces in an organization?

attitudes that our memories can easily access are more likely to predict our behavior.

What is true with regard to moderating variables in attitude relationships?

individuals, groups, and structure

What three determinants of behavior does organizational behavior study?

intensity

When we rank an individual's values in order of their ________, we obtain the person's value system.

Issues related to well-being have dropped as the number of employees who work at home rises.

Which of the following is not a reality for today's workforce?

This job is not giving me an opportunity to explore my skills.

Which of the following statements represents the cognitive component of attitude?

conscientiousness

________ has been found to be more important than other traits in the success of CEOs of private equity companies.

excited

________ is a pure marker of high positive affect.

productivity

________ is an example of an outcome at the organizational level.

affective events theory

________ refers to a model which suggests that workplace events cause emotional reactions on the part of employees, which then influence workplace attitudes and behaviors.

Corporate Social Responsibility

________ refers to an organization's self-regulated actions to benefit society or the environment beyond what is required by law.

workforce diversity

________ refers to the heterogeneity of organizations in terms of gender, age, race, ethnicity, sexual orientation, and inclusion of other diverse groups.

meeting a project milestone

an example of an uplifting event according to the affective events theory?

transference

an unconscious process of reliving past relationships in the here and now

five essentially universal emotions

anger, fear, sadness, happiness, disgust, and surprise

moods

are cognitive in nature and their cause is often general and unclear. They are generally not indicated by distinct facial expressions.