Management

When One-World Fashion tries to open its clothing stores in a new country, it learns that local rules require a certain percentage of its products to be manufactured locally. This example fits into which category of pressures for local responsiveness? A) Economic and political demands B) Differences in consumer tastes C) Global market integration D) Differences in distribution channels E) Differences in traditional practices

A) Economic and political demands

________ occurs when the organization contracts with an external provider to produce one or more of an organization's products or services. A) Outsourcing B) Franchising C) Inpatriation D) Expatriation E) Offshoring

A) Outsourcing

Which ethical system states that the greatest good for the greatest number should be the overriding concern of decision makers? A) Utilitarianism B) Egoism C) Universalism D) Relativism E) Pragmatism

A) Utilitarianism

Teams are now used ________ companies to produce goods and services, to manage projects, and to make decisions about running the company. A) by almost all B) by only a few C) primarily by large D) primarily by small E) primarily by technology

A) by almost all

Which model should a company adopt when pressures for local responsiveness are high and pressures for global integration are low? A) multinational B) global C) intranational D) international E) transnational

A) multinational

Over time Juanita's team has developed a set of beliefs about how group members should act during meetings. These beliefs are group ________. A) norms B) values C) regulations D) rules E) attitudes

A) norms

Which of the following responsibilities lies at the base of the pyramid of global corporate social responsibility and performance? A) Legal responsibility B) Economic responsibility C) Philanthropic responsibility D) Ethical responsibility E) Environmental responsibility

B) Economic responsibility

Which of the following statements accurately compares leadership and management? A) Being an effective manager is equivalent to being a true leader. B) Effective managers are not necessarily true leaders. C) One cannot be both a leader and an effective manager. D) Effective managers are more inspirational than leaders. E) Leadership and management are unrelated

B) Effective managers are not necessarily true leaders.

Qing's employees have requested that he switch the office to flextime so that they can better manage their childcare and commuting schedules. Qing is reluctant to make a drastic change all at once, so he agrees to experiment with staggering the starting and ending times of the workday over a 90-minute period for three months. If, at the end of that time, productivity does not decline, he will consider implementing a more extreme version of flextime. What model of decision-making is Qing using? A) Garbage can B) Incremental C) Coalitional D) Bounded rationality E) Crisis

B) Incremental

Which of the following is an advantage of written communication? A) Feedback is immediate and direct. B) Written communication can be saved permanently. C) Written communication is more persuasive than oral communication. D) The receiver can sense the sender's sincerity. E) Questions can be asked and answered.

B) Written communication can be saved permanently.

Supply chain management refers to the A) creation of new products, advanced production techniques, and better ways of managing and communicating. B) managing of the network of facilities and people that obtain raw materials, transform them into products, and distribute them to customers. C) search for information that is unavailable to most people and the process of interpreting what is important and what is not. D) procedure of sharing power with employees, thereby enhancing their confidence and their belief that they are influential contributors to the organization. E) identification of the best-in-class performance by a company in a given area and the comparison of your processes to the company's processes.

B) managing of the network of facilities and people that obtain raw materials, transform them into products, and distribute them to customers.

When choosing a phone plan, Max decides on the first option that meets the company's requirements rather than investigating all available options. This is an example of ________. A) maximizing B) satisficing C) compromising D) framing E) optimizing

B) satisficing

Work groups composed of members from across the globe whose activities span multiple countries are referred to as ________. A) transformational teams B) transnational teams C) quality circles D) management teams E) self-designing teams

B) transnational teams

Which of the following statements is true of organizational visions? A) Visions can exist only at the top of the organization. B) A vision is still meaningful without any additional action. C) A person can develop a vision for any task. D) A vision is optional for effective leadership. E) Visions primarily focus on performance and day-to-day survival.

C) A person can develop a vision for any task.

What is the optimal placement for leadership? A) Anyone with a management title should be a leader. B) Senior managers are the primary leaders. C) Leaders should permeate the organization. D) There has to be one strong leader at the top. E) There should be two or three leaders at the top.

C) Leaders should permeate the organization.

________ power is dominant when subordinates are obliged to comply by virtue of a boss's authority. A) Reward B) Expert C) Legitimate D) Referent E) Coercive

C) Legitimate

Which of the following statements accurately describes two-way communication? A) The sender must transmit the message using two or more channels. B) The receiver needs to have the ability to provide feedback but doesn't have to use it. C) The receiver must provide feedback, and the sender must be receptive to the feedback. D) The sender must transmit the message to two or more receivers. E) The receiver must provide feedback, but the sender does not have to listen

C) The receiver must provide feedback, and the sender must be receptive to the feedback.

Janice works on a sales support team, which helps outside salespeople by mailing promotional material, following up on orders, and tracking shipments. Which type of team is this? A) Management B) Parallel C) Work D) Project and development E) Virtual

C) Work

One of the drawbacks of exporting is A) loss of control over quality. B) loss of scale economies. C) high transportation costs. D) loss of control over technology. E) decreased scale volume

C) high transportation costs.

Gerard's company used to have one of its clothing lines manufactured by an outside supplier. That line is now manufactured at a new factory built by Gerard's company. This change is an example of ________. A) outsourcing B) offshoring C) insourcing D) offsourcing E) inshoring

C) insourcing

The recent legalization of same-sex marriage has major implications for how companies manage their labor force. For example, companies must now make sure their benefit packages include all types of family structures. This is an example of how ________ trends affect businesses. A) psychological B) technological C) societal D) economic E) political

C) societal

Compared to traditionally managed teams, self-managed teams typically have A) equal productivity and lower costs. B) greater productivity and higher costs. C) less productivity and higher costs. D) greater productivity and lower costs. E) less productivity and lower costs.

D) greater productivity and lower costs.

Corporate mission statements, business practices, symbols and ceremonies, and the stories people tell can all give clues to A) external environment. B) macroenvironment. C) organizational climate. D) organizational culture. E) competitive environment

D) organizational culture.

A failure to develop a strategy that incorporates ________ may doom a firm to obsolescence. A) hierarchical bureaucracy B) closed communication systems C) many layers of middle management D) technological advances E) classic production methods

D) technological advances

In companies that adopt the ________ model of organizational structure, functions are centralized where it makes sense to do so, but a great deal of decision making also takes place at the local level. A) global B) intranational C) international D) transnational E) multinational

D) transnational

Transnational teams tend to be ________ teams. A) management B) work C) project and development D) virtual E) parallel

D) virtual

Which of the following is a characteristic of managerial decisions that contributes to the difficulty in making a decision? A) Certainty B) Speed C) Structure D) Guaranteed success E) Conflict

E) Conflict

For which of the following uses is e-mail the most appropriate? A) Attempts to resolve conflicts B) Confidential messages C) Negotiations D) Messages with complex information E) Routine messages

E) Routine messages

When a manager must consider opposing pressures from different sources, the manager faces ________. A) vigilance B) certainty C) groupthink D) risk E) conflict

E) conflict