Management

According to Mintzberg, managers averaged ____ written and _____ verbal contacts per day with most of these activities lasting less than ____ minutes.

36; 16; 9

Which dimension of cultural intelligence is based on the ability of the individual to exhibit the appropriate forms of verbal and nonverbal behaviors when interacting with people from another culture?

Behavioral dimension

Why should making it to work on time be one of your top priorities?

Being late for work will give a bad impression to our colleagues.

According to the article, which theory built on Taylor's theory and argued that chains of command and standardization are important?

Bureaucratic Management Theory

When leaders are unable to act on their values from lack of knowledge or fear of the consequences of their actions, it refers to which of these symptoms of the failure of ethical leadership?

Ethical paralysis

Anglo and Germanic Europe clusters are low on which leadership style, according to the GLOBE project?

Self-protective

What are the five basic tasks of a manager as suggested by Mr. Drucker?

Sets objectives, organizes, motivates and communicates, measures, and develops people

Which of the following is NOT a dimension of cultural intelligence?

Societal dimension

Which of the following approach best defines the sum of those conditions of social life which allow social groups and their individual members relatively thorough and ready access to their own fulfillment?

The common good

According to the video, which does PESTEL help you analyze?

External Envirpnment

Which of the following occurs when a company invests in another country by constructing facilities and buildings in that country?

FDI

How does H&M ensure that all the factories are following their code of conduct?

H&M regularly audits all the factories to assess their level of compliance.

According to the video from Christie's, why was Renaissance mathematician Luca Pacioli important to the history of management?

He created the double-entry booking system

Which of the following leadership profile describe the degree to which the leader shows compassion and generosity, according to the GLOBE project?

Humane-oriented

Which of these occur when two or more companies from different countries enter into an agreement to conduct joint business activities?

International strategic Alliances

_____ are entrepreneurs who apply their creativity, vision, and risk taking within a large corporation rather than starting a company of their own. They enjoy a high degree of autonomy while receiving a regular salary and financial backing from their employer.

Intrapreneurs

According to the article, why was the industrial revolution important to modern management?

It allowed companies to grow larger

Why was Amazon Go being criticized as "the next major job killer" by the New York Post?

Their business strategy could potentially eliminate the check-out positions across the retail industry

According to the article, which of the following will likely have the most negative view of employees?

Theory X

According to the article, why did McDonald's have a relatively more difficult time in China?

They weren't as aggressive at adapting their dishes for the Chinese consumer

A meta-analysis of 52 studies with a sample size of over 33 thousand observations suggested that corporate virtue in the form of social responsibility and, to a lesser extent, environmental responsibility, is likely to pay off.

True

Executive managers are at the top of the hierarchy and are responsible for the entire organization, especially its strategic direction.

True

Our choices and decision-making processes and our moral principles and values that govern our behaviors regarding what is right and wrong are also part of ethics.

True

Overall, while economic data indicates that globalization has had a positive effect on the world economy, a dark side also shows that two-thirds of all households in 25 advanced-economy countries had incomes stagnate and/or decline between 2005 and 2014.

True

The Industrial Revolution saw work shift from family-led home production to factory production.

True

According to the video, a culture that tries to minimize risk and have strong control of their future are representative of this idea.

Uncertainty avoidance

According to the video, what is the most interesting part about the Amazon Go business strategy?

Using computer system automated technology, consumers can buy items without waiting in line to check-out.

James believes in the principle that an action is morally right if it produces the greatest good for the greatest number of people. This represents which of these ethical principles?

Utilitarianism

Intrapreneurs:

are accurately described by all of the above

Marc Adler is the owner of Macquarium, a multimillion-dollar communications company that does everything from video productions to creating Web sites to public relations campaigns. Macquarium has done this sort of work for BellSouth and SnapOn Tools. Even though these companies could have prepared their videos and created their Web sites in-house, these tasks were:

outsourced

Which task is also referred to as the "integrating" function of the manager?

Motivating and communicating with employees.

In the GLOBE project, Denmark and Finland are part of which country clusters?

Nordic Europe

Which of the following describe the only two cultural dimensions unique to the GLOBE project?

Performance orientation and humane orientation

All of the following aspects are central to servant leadership EXCEPT:

Placing self-interest before anything else.

Which of the following represents the first step in the decision making process?

Recognize that a decision needs to be made.

Which of the following represents a moral and legal entitlement-based approach?

Rights

Which of the following describe a shortcoming of Taylor's work?

He thought of workers as machine tools to be manipulated rather than as human beings.

________ occurs when group members choose not to voice their concerns or objections because they would rather keep the peace and not annoy or antagonize others.

Groupthink

What is meant by "dress appropriately" at work?

Clothing should be neat, clean, and follow the company's dress code.

According to the video, which of the following is the idea that you are responsible for a society as a whole?

Collectivism

Which of the following is an element of economic forces?

Competitors and supply chain

Which term defines the collective programming of the mind which distinguishes the member of one group or category of people from another?

Culture

When leaders believe they can do no wrong because of who they are, it refers to which of these symptoms of the failure of ethical leadership?

Ethical complacency

______ is the ability to recognize, understand, pay attention to, and manage one's own emotions and the emotions of others.

Emotional intelligence

Michael is known for his ability to understand other peoples' emotions and he has a genuine interest in doing so. Michael can be rated high on which of these elements?

Empathy

When he read Chicken Soup From the Soul, Joe Farmer was struck by how many of the stories mentioned the scent of the islands. So Farmer created bottles filled with Hawaiian air and some scented essence beads. When customers shake the bottles up and open the lids, they're transported back to paradise. While many marketing experts did not think that consumers would buy bottles of air, Farmer has earned more than half a million dollars of sale during his first year of operation. Farmer was an example of a _____ entrepreneur.

classic, Classic entrepreneurs are risk takers who start their own company based on innovative ideas.

When Olamede, the Marketing department chair, passes information to his faculty and staff about new policies through memos and emails, he is acting as a

disseminator.

According to Follett, in _______, one party dictates the terms of the arrangement.

dominance

One of the advantages of owning a small business is:

flexibility

In 2000, Eric Baker and Jeff Fluhr came up with a concept that would do away with scalping if they had their wish, and everyone used StubHub.com. The Internet company brings people who want tickets and people who have tickets that they are not using together. The company has assisted in the sale of tens of millions dollars worth of tickets annually and is always trying to sell more. It charges a small fee for its assistance. Baker and Fluhr would be classified as:

growth-oriented entrepreneur

Which of the following is NOT a reason why small business thrives in the United States?

guaranteed profits

While spokesperson is a type of _______ role, liaison is a(n) ______ role.

informational; interpersonal

According to Follett, in _______, each party states its preferences and attempts to reach an agreement.

integration

Lachlan Stuart is employed by International Paper, a company that values his vision and creativity. To stay ahead in a very competitive industry, International Paper gives Stuart, and his division has almost complete autonomy to develop innovative and effective communications. Stuart is an example of a(n):

intrapreneur, Intrapreneurs are entrepreneurs who apply their creativity, vision, and risk taking within a large corporation rather than starting a company of their own.

Many classic entrepreneurs are _____ who start small and plan to keep their business small.

micropreneurs

According to the article, which of the following is NOT listed as someone to talk to about a company's reputation?

Government Authorities

According to the Company Industry Fit model, soft drink bottlers, chemical, and insurance companies would fit and align more effectively in a stable (i.e., relative unchanging), simple, and low-uncertainty (i.e., has mostly similar elements) external environment—cell 1.

False

Open systems are less sensitive to environmental resources and possibilities, and closed systems are more responsive and adaptive to environmental changes.

False

Due to their size large businesses tend to have greater flexibility than small businesses.

False, Small businesses tend to have greater flexibility than large businesses.

Which of the following is NOT one of Weber's principles of the ideal bureaucracy?

Personal authority

Which is true about the educational program offered by GAP in India?

The program provides technical training that workers need to advance at work and in life

Which of these principles is related to universalism?

Virtue Ethics

According to the video, this helps you assign the comparable importance of each of the PESTEL components.

Weighted Averages

In buying an existing business, the prospective buyer should ask questions about the operation of the business. Which of the following would be an inappropriate question to ask?

What are you going to do with the down payment?