Management Ch. 1

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Q: Which of the following questions would an organization use to gauge the efficiency of a process?

A: Did we make the best use of our resources to produce the product?

Q: Which of the following best describes outsourcing?

A: It involves contracting with another company in a low-cost country to have it perform a work activity the organization previously performed itself.

Q: Which of the following best describes the technique of empowerment?

A: It involves giving employees more authority over how they perform their work activities.

Q: Which of the following is true of first-line managers?

A: Their function is the direct leadership of nonmanagerial employees.

Q: Which of the following best describes conceptual skills?

A: They refer to the ability to to distinguish between cause and effect.

Q: Establishing accurate measuring and monitoring systems to evaluate how well the organization has achieved its goals is part of the _____ task of management.

A: controlling

Q: The daily supervision of nonmanagerial employees is the responsibility of ___.

A: first-line managers

Q: When a manager chooses inappropriate goals, but makes good use of resources to pursue these goals, it usually results in a:

A: high-quality product that customers do not want.

Q: Downsizing an organization by eliminating the jobs of large numbers of top, middle, and first-line managers and nonmanagerial employees is called _____.

A: restructuring

Q: The creation of a new vision for a struggling company using a new approach to planning and organizing to make better use of a company's resources to allow it to survive and eventually prosper refers to ___ management.

A: turnaround


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