Management Ch. 3

_______________ tend to be sociable, affectionate, outgoing, and friendly.

extraverts

The individuals who play a critical role in developing, maintaining, and communicating organizational culture are the ______________.

founders and management

When people are feeling generally happy, enthusiastic, or excited, this indicates that their ___________ is positive.

mood

__________ is a feeling or state of mind.

mood

Emotions are ________________ feelings than moods.

more intense

As new employees are hired and they begin to learn the organizational values and norms, they are in the process of __________.

organizational socialization

How individuals enter, advance within, or leave an organization define the rites of ________.

passage

A _____________________ is the enduring tendency to feel, think, and act in certain ways.

personality trait

Need for _____________ is the extent to which an individual desires to control or influence others

power

The tendency to identify responsibility for one's fate within oneself is an _____________ locus of control.

internal

What are the traits of managers that experience high negative affectivity?

- complain about others' progress -feel angry -complain about their own progress -dissatisfied with work

Managers who are committed to their organizations __________.

-feel a high degree of loyalty toward their organizations -believe in what their organizations are doing -are proud of what these organizations stand for

Which of the following statements are true of OCB's?

-they are necessary for having a competitive advantage -they contribute to and are necessary for organizational efficiency

Researchers consider individuals' personalities as having enduring characteristics that they refer to as the ________________ personality traits.

Big Five

Managers with ______ emotional intelligence are more likely to understand why they are feeling stress and how they can best control it by making wise decisions.

a high level of

Need for _______________________ is the extent to which an individual has a strong desire to perform challenging tasks well and to meet personal standards for excellence.

achievement

Need for _________________ is the extent to which an individual is concerned about establishing and maintaining good interpersonal relations, being liked, and having other people get along

affiliation

The need for ______________ refers to the desire to be liked, to develop interpersonal relationships, and to be surrounded by others with whom an individual gets along.

affiliation

Managers high on the __________ continuum tend to be affectionate, likeable, and get along well with other people and work well with most members of a work group.

agreeableness

The model that explains how a founder's personality may influence organizational culture is called the _____________ framework.

attraction-selection-attrition

Why is it important to understand managers' personalities?

because their personalities influence their management approach to people and resources

Managers can model their values for their employees when they demonstrate how they should __________ in order to achieve their goals.

behave and work

__________ is the tendency to experience positive emotions and moods and to feel good about oneself and the rest of the world.

extraversion

Emotional intelligence is the ability of people to understand and manage ____________ moods and emotions.

both their own and others

These goals are set for people who have a need for achievement.

clear and above average

A manager who is disorganized and seems to lack self-discipline is low in ____________.

conscientiousness

When a manager demonstrates an understanding of an employee's frustrations over a new task and her own annoyance over a new management system, then comes up with a way to solve both her own and her employee's issues, she is exhibiting ____________.

emotional intelligence

Moods and __________ can impact whether managers are having a good, productive day.

emotions

___________ are often directly linked to whatever caused the feeling and are more short-lived

emotions

Awards, news releases, and promotions are just some of the ways that organizations reward employee contributions; such employee recognition is known as a rite of ________________--.

enhancement

Negative affectivity can be described as the tendency to _________________.

experience negative emotions and moods, feel distressed, and be critical of oneself and others

The tendency to locate responsibility for one's fate in outside forces and to believe that one's own behavior has little impact on outcomes is a ______________ locus of control.

external

Managers who are low on ________________ may still be successful in jobs that do not require excessive social interactions.

extraversion

more likely to take risks

high levels of openness

Organizational culture refers to a shared set of values, beliefs, and routines that have an impact on ______________.

how people within the organization interact and work towards achieving organizational goals

Personal convictions about modes of conduct are examples of __________ values.

instrumental

When a company shares announcements of successes through office parties, this is an example of a rite of ___________.

integration

___________ tend to be less inclined toward social interactions.

introverts

When managers have positive feelings about their current jobs and believe their organization is moving in the right direction, they are experiencing ______________.

job satisfaction

more conservative in decision making

low levels of openness

Rashida had been a top performer two quarters running. She was organized, she was an outstanding manager, and she always performed her task with accuracy and efficiency. It was Rashida's _______________ that drove her to meet her own standards for excellence.

need to achieve

When someone experiences negative moods, emotions, and feels distressed, they are high in _______.

negative affectivity

___________ are unwritten, informal codes of conduct, such as behaving honestly or courteously, that prescribe how people should act in particular situations and that are considered important by most members of a group or an organization.

norms

These characteristics represent the process of organizational socialization?

norms and values

This type of manager is most likely to be innovative and take risks. What personality trait exhibits these characteristics?

openness to experience

For new employees, _________________ socialization occurs when they begin to internalize their new organization's values and norms that will allow them to perform their jobs effectively.

organizational

An effective manager needs to possess the ________ values of a sense of accomplishment, equality, and self-respect.

terminal

What values signify what an organization and its members are striving to accomplish?

terminal

Organizational language encompasses ________________-.

the office space where people work, the degree of formality they use when addressing one another, and the way people dress

When people with high self-esteem feel good about themselves, they also feel good about __________.

their capabilities

The terminal and instrumental values that are guiding principles in an individuals life (are) their ____________.

value system