Management - Ch. 6,7,9, 10, & 12 - Test Bank
The Age Discrimination in Employment Act applies to people who are
40 years old
A good way to start off a performance interview is
A bit of small talk
Job description includes all but which of the following
A reward system
Which of the following is not a method of external recruiting?
Employee referral program
The order of steps in the discipline process is
Establish and communicate ground rules, Evaluate employee performance and conduct, Reinforce employees for appropriate performance and conduct, work with them to improve when necessary
Which of the following is an identifiable activity that constitutes a skill or activity necessary to complete a segment of a job?
Job specification
Coaching is often avoided by management due to
Lack of time Fear of confrontation Unfamiliar with performance standards Little experience coaching
The order of steps in the performance review process are
Prepare for the evaluation, making the evaluation, sharing it with the worker, providing a follow up.
All of the following are essential steps to positive discipline except
Punishment (suspension)
Any change to a job or work environment that will enable someone with a disability to perform essential job functions is referred to as
Reasonable Accommodation
Looking actively for people to fill jobs is considered
Recruiting
A job description is used to
Spell out Qualifications
A list containing the knowledge, skills, abilities, work experience, education, and training that defines the qualifications needed for a position is called a
Task
Which of the following acts were passed to bring about equality in employment decisions and made it unlawful to discriminate against employees or applicants with respect to hiring, firing, promotions, or other employment related activities, on the basis of race, color, religion, gender, or national origin?
The Civil Rights Act of 1964
Which of the following questions is appropriate to ask a job applicant?
Where are you currently employed?
Which of the following is not a reason for high turnover?
Workers have been provided with an exact way of how to do their job.
A unit of work is
a distinct segment of the work, one of several making up the job
Besides a listing of job activities, a job description includes:
a job title a description of the job setting a description of the social environment
A periodic review and assessment of employee performance during a given period is called
a performance review. a performance appraisal. a performance evaluation.
A performance evaluation is
a periodic review and assessment of each employee's performance during a given period
The essentials of successful discipline are
a set of rules everyone knows, a clear statement of the consequences of breaking the rules, and prompt enforcement action
A training objective is
a statement about the behavior that shows when training is complete
Quid pro quo is
a type of sexual harassment
A successful trainer must be
able to do everything that must be taught a good communicator sensitive to the trainees
When someone simply cannot learn a job, the best thing to do is
adapting the training to individual needs.
In a positive discipline system the supervisor
approaches rule breaking as a problem rather than as wrongdoing
Items often included for evaluation on a performance review form are
attendance. personal hygiene. work quantity and quality.
Group training has the advantage over one-to-one training for
audiovisual presentations. conveying company policies in the same way for each trainee. giving the same general information and background to everyone
All of the following are general coaching guidelines except for
be firm like a drill sergeant
Performance reviews are used for
bringing supervisors into closer touch with their workers and the way they work. providing feedback on supervisory performance. motivating workers to meet or exceed standards set
An applicants or employee's job knowledge, skills, and abilities are known as
can do factors
Discipline is defined as a
condition or state of orderly conduct and compliance with rules
Orientation includes
creating a favorable response to the explaining company rules and policies. giving essential information such as hours of work, pay rate, overtime, work station, supervisor, and so on.
The first step in setting up a performance system is:
defining the purpose
A job specification
details the qualifications an applicant must have to get the job.
One disadvantage of patterned interviews is that they
discourage customized discussion
The last step in coaching is
documentation
In an appraisal interview the supervisor should
encourage the worker to discuss problems about the work
The overall purpose of coaching is
evaluate work performance reinforce good work performance confronting and redirecting poor performance
The most important aspect of a successful interview is
getting the worker to set goals for everything that needs improvement. having the worker leave the interview with a positive feeling and desire to improve. making the worker understand your judgments of his/her work
Direct recruiting refers to
going to where job seekers are
A performance standard tells workers
how to do what they are supposed to do. how well they are supposed to do it. what they are supposed to do
Job analysis is
identifying tasks in a given job and breaking them down into units
A job should always be taught:
in the order the tasks will be performed
For a performance standard system to work it should
include a built-in reward system
In a training program the training objective
includes a time limit for when the training is complete. has a higher performance standard. expresses the goal of the trainee
All but which one of the following offenses are causes for immediate termination
insubordination
Employees with substance abuse problems are
involved in more accidents. more likely to file for workmen's compensation. more likely to involved in violence or robberies
Which of the following verbs is correct in a performance standard?
know how to do
A job specification includes which of the following?
knowledge. skills and abilities. work experience
The best approach to an appraisal interview is
let the worker control the interview
The halo effect refers to
letting some one thing about a person color your judgment of that person's performance as a whole
If you hire someone who harms a guest, you could be charged with:
negligent hiring
The first step in coaching is to
observe the employee doing their job
A task is
one step or procedure in a unit of work
The traditional stages of disciplinary action in a progressive system are
oral warning, written warning, layoff with pay, termination
An evaluation form typically lists or includes all but which of the following?
performance dimensions
Which of the following should be written before developing a unit training plan?
performance standards training objectives standard procedures
A ________ consists of the duties and responsibilities performed by an employee
position
A restaurant employs four people who work as cashiers. This restaurant has four cashiers:
postitions
The job description lists the:
qualifications a person must have in order to get the job
The application form can tell you all of the following except
the applicant's marital and family status
Among the problems of most performance review systems are
the difficulty of being fair and objective
The most appropriate way to recruit applicants for entry-level jobs is through
the use of several approaches
A common consequence of punishing a rule breaker is
to deter others from breaking rules
A common mistake made by supervisors in appraisal interviews is
to make it a critical rather than a helpful interview. to encourage the workers to rate themselves. to have the worker set the improvement goals
The first key in making your system work is
workers' cooperation