Management - Ch. 6,7,9, 10, & 12 - Test Bank

The Age Discrimination in Employment Act applies to people who are

40 years old

A good way to start off a performance interview is

A bit of small talk

Job description includes all but which of the following

A reward system

Which of the following is not a method of external recruiting?

Employee referral program

The order of steps in the discipline process is

Establish and communicate ground rules, Evaluate employee performance and conduct, Reinforce employees for appropriate performance and conduct, work with them to improve when necessary

Which of the following is an identifiable activity that constitutes a skill or activity necessary to complete a segment of a job?

Job specification

Coaching is often avoided by management due to

Lack of time Fear of confrontation Unfamiliar with performance standards Little experience coaching

The order of steps in the performance review process are

Prepare for the evaluation, making the evaluation, sharing it with the worker, providing a follow up.

All of the following are essential steps to positive discipline except

Punishment (suspension)

Any change to a job or work environment that will enable someone with a disability to perform essential job functions is referred to as

Reasonable Accommodation

Looking actively for people to fill jobs is considered

Recruiting

A job description is used to

Spell out Qualifications

A list containing the knowledge, skills, abilities, work experience, education, and training that defines the qualifications needed for a position is called a

Task

Which of the following acts were passed to bring about equality in employment decisions and made it unlawful to discriminate against employees or applicants with respect to hiring, firing, promotions, or other employment related activities, on the basis of race, color, religion, gender, or national origin?

The Civil Rights Act of 1964

Which of the following questions is appropriate to ask a job applicant?

Where are you currently employed?

Which of the following is not a reason for high turnover?

Workers have been provided with an exact way of how to do their job.

A unit of work is

a distinct segment of the work, one of several making up the job

Besides a listing of job activities, a job description includes:

a job title a description of the job setting a description of the social environment

A periodic review and assessment of employee performance during a given period is called

a performance review. a performance appraisal. a performance evaluation.

A performance evaluation is

a periodic review and assessment of each employee's performance during a given period

The essentials of successful discipline are

a set of rules everyone knows, a clear statement of the consequences of breaking the rules, and prompt enforcement action

A training objective is

a statement about the behavior that shows when training is complete

Quid pro quo is

a type of sexual harassment

A successful trainer must be

able to do everything that must be taught a good communicator sensitive to the trainees

When someone simply cannot learn a job, the best thing to do is

adapting the training to individual needs.

In a positive discipline system the supervisor

approaches rule breaking as a problem rather than as wrongdoing

Items often included for evaluation on a performance review form are

attendance. personal hygiene. work quantity and quality.

Group training has the advantage over one-to-one training for

audiovisual presentations. conveying company policies in the same way for each trainee. giving the same general information and background to everyone

All of the following are general coaching guidelines except for

be firm like a drill sergeant

Performance reviews are used for

bringing supervisors into closer touch with their workers and the way they work. providing feedback on supervisory performance. motivating workers to meet or exceed standards set

An applicants or employee's job knowledge, skills, and abilities are known as

can do factors

Discipline is defined as a

condition or state of orderly conduct and compliance with rules

Orientation includes

creating a favorable response to the explaining company rules and policies. giving essential information such as hours of work, pay rate, overtime, work station, supervisor, and so on.

The first step in setting up a performance system is:

defining the purpose

A job specification

details the qualifications an applicant must have to get the job.

One disadvantage of patterned interviews is that they

discourage customized discussion

The last step in coaching is

documentation

In an appraisal interview the supervisor should

encourage the worker to discuss problems about the work

The overall purpose of coaching is

evaluate work performance reinforce good work performance confronting and redirecting poor performance

The most important aspect of a successful interview is

getting the worker to set goals for everything that needs improvement. having the worker leave the interview with a positive feeling and desire to improve. making the worker understand your judgments of his/her work

Direct recruiting refers to

going to where job seekers are

A performance standard tells workers

how to do what they are supposed to do. how well they are supposed to do it. what they are supposed to do

Job analysis is

identifying tasks in a given job and breaking them down into units

A job should always be taught:

in the order the tasks will be performed

For a performance standard system to work it should

include a built-in reward system

In a training program the training objective

includes a time limit for when the training is complete. has a higher performance standard. expresses the goal of the trainee

All but which one of the following offenses are causes for immediate termination

insubordination

Employees with substance abuse problems are

involved in more accidents. more likely to file for workmen's compensation. more likely to involved in violence or robberies

Which of the following verbs is correct in a performance standard?

know how to do

A job specification includes which of the following?

knowledge. skills and abilities. work experience

The best approach to an appraisal interview is

let the worker control the interview

The halo effect refers to

letting some one thing about a person color your judgment of that person's performance as a whole

If you hire someone who harms a guest, you could be charged with:

negligent hiring

The first step in coaching is to

observe the employee doing their job

A task is

one step or procedure in a unit of work

The traditional stages of disciplinary action in a progressive system are

oral warning, written warning, layoff with pay, termination

An evaluation form typically lists or includes all but which of the following?

performance dimensions

Which of the following should be written before developing a unit training plan?

performance standards training objectives standard procedures

A ________ consists of the duties and responsibilities performed by an employee

position

A restaurant employs four people who work as cashiers. This restaurant has four cashiers:

postitions

The job description lists the:

qualifications a person must have in order to get the job

The application form can tell you all of the following except

the applicant's marital and family status

Among the problems of most performance review systems are

the difficulty of being fair and objective

The most appropriate way to recruit applicants for entry-level jobs is through

the use of several approaches

A common consequence of punishing a rule breaker is

to deter others from breaking rules

A common mistake made by supervisors in appraisal interviews is

to make it a critical rather than a helpful interview. to encourage the workers to rate themselves. to have the worker set the improvement goals

The first key in making your system work is

workers' cooperation