Management Chapter 16
Anita wants to improve the efficiency of her department's use of resources beyond their current goals. She is very concerned with the success of her department. She wants all of her employees to exceed their goals because she wants everyone to constantly strive to reach higher. According to McClelland, Anita most likely has which of the following?
A high need for achievement
Which of the following is a characteristic of the motivation process stressed by the Porter-Lawler theory?
An individual's effectiveness is determined by his or her ability to perform a task.
Which of the following is a theory of motivation that emphasizes people's internal characteristics?
Content theory
Kathryn feels she is underpaid for the job that she performs at Ballston Industries. Because of this, she has decided to seek a new position with better pay and benefits. This is an example of which motivation theory?
Equity theory
Shannon, a marketing executive, compares his quarterly sales to those of others in his department. He feels demotivated when he realizes that he is rewarded less even though he puts in the same amount of effort as others. Which of the following theories explains Shannon's behavior?
Equity theory
Which of the following is a characteristic of the Porter-Lawler theory of motivation?
Intrinsic and extrinsic rewards
__________ is a strategy that managers can use to motivate organization members that involves designing jobs that organization members perform.
Job design
In order to lessen the boredom that his employees feel, Steve is going to increase the number of parts each employee assembles to allow for more variety in the job. This is an example of which job design strategy?
Job enlargement
Which of the following refers to moving employees from one task to another rather than having them perform one simple and specific job over the long-term?
Job rotation
Which of the following is the most basic motivation strategy for managers?
Managerial communication
Which of the following is a process theory of motivation?
Needs-Goal Theory
Which of these emphasizes how people are motivated and the steps that occur when someone is motivated?
Process theory of motivation
Kate gets significant enjoyment from interacting with her co-workers and feels she has strong interpersonal relationships with them. According to Alderfer's ERG Theory, this example involves Kate primarily fulfilling which need?
Relatedness need
Which of the following is a self-actualization need?
The need for growth
Exercising self-direction is a behavior McGregor categorized to which theory?
Theory Y
The process theory of motivation is __________.
an explanation of motivation that emphasizes how individuals are motivated
McGregor's theories of motivation are based on __________.
assumptions about human nature
The __________ theory emphasizes that behaviors are functions of their consequences.
behavior modification
Job rotation __________.
is a job design strategy that states that moving workers from job to job, rather than requiring them to perform only one simple job, will decrease boredom
The inner state of a person that causes them to behave in a way that guarantees the accomplishment of a goal is known as ________.
motivation
A person's degree of desire to perform a behavior is called _____________.
motivation strength
Motivation that begins with an individual feeling is known as __________.
needs-goal theory
According to Maslow's hierarchy of needs, __________ is known as esteem need.
the desire for respect
Job enrichment is __________.
the process of incorporating motivators into a job situation
Which of the following is a theory developed to help managers better understand human needs?
Alderfer's ERG theory
Which of the following refers to the top level of Maslow's hierarchy that focuses on maximizing an individual's potential?
Self-actualization needs
____________ is an explanation of motivation that emphasizes individual's internal characteristics focusing on understanding needs, and how those needs can be met.
Content Theory of Motivation
Clayton Alderfer responded to some of the criticisms of Maslow's work by conducting his own study of human needs. __________ need is a basic category of need. It refers to the need for physical well-being.
Existence
Which of the following refers to growing the number of tasks an individual does in order to improve his or her satisfaction with work?
Job enlargement
A company stock ownership plan is an example of which kind of motivation?
Monetary incentive
__________ relates to the normal functioning of the body and includes the desires for water, food, rest, and sex.
Physiological need
______________ emphasizes the needs people develop through life experiences.
The maturity-immaturity continuum
Quentin works hard at his fast food job because he wants the money the job pays. This is an example of a(n) ___________ reward.
extrinsic
In a marketing firm, workers are allowed to schedule the hours they start and end work as long as work is appropriately completed. This is an example of _______.
flextime
In order to overcome the boredom of doing simple jobs, a manager may increase the number of operations an individual performs, which is known as __________.
job enlargement
According to Maslow's hierarchy of needs, a person's desire to be accepted by others is known as a __________.
social need
McGregor's __________ is/are based on assumptions about human nature.
theories of motivation
