Management Chapter 2
Learning Organization
A ________ has a culture that values sharing knowledge so as to adapt to changing environment and continuously improve.
false
A statement on Ben & Jerry's website says: "Through our business, partnerships and advocacy, we will seek ways to organize, educate and mobilize citizens at the grassroots level in support of peace-building efforts, and to celebrate peace-building efforts around the world." Based on this, it would be most appropriate to categorize the company as one that operates at the ethical level of corporate social responsibility.
Transformation
Adilah modified the assembly line at her plant, which produces toy dinosaur figures. By painting the parts before they are assembled, she was able to increase the line's daily production by 5%. This was a change to which part of the systems process?
corporate social responsibility
After the oil spill by BP in the Gulf of Mexico, BP began cleaning up the shores and investing their time and money in the affected ports, cities and businesses in order to regain more customers again. This is an example of ________
when employees are supervised in a noncompetitive situation
All of the following are situations in which behavior is more likely, except ________
We focus on bring the best customer service to anyone in the world
An example of the company's mission would be which of the following?
true
An organization's culture is manifested in the key values and principles that leaders preach and practice and in its employees attitudes and behavior.
pre conventional behavior
At which level of moral development do leaders use their position to gain personal advantages
true
Because of their personalities, some people have a higher level of ethics than others.
fast
Business environments generally change at a _______ pace
true
CSO's are in charge of corporations environmental programs
the benefits outweigh the costs
Corporate social responsibility has been called enlightened self-interest because firms will be motivated to engage in CSR activities when ______
false
Customers, competition, and the economy are all task factors.
whistle blowing
Employees should be encouraged to expose what they believe to be unethical behavior by their fellow employees. This is called _______
false
From 1948 to 1996, liquor companies voluntarily refrained from advertising hard liquor products on television. Based on this, it would be most appropriate to categorize the companies in this industry as operating during that time period at the benevolent level of corporate social responsibility.
Inputs
Hachiro notices that sales of his bakery's normally best-selling bread decreased after he switched to a different brand of flour. This is an example of a problem at which part of the system process?
three
How many levels are there in the levels of organizational culture?
strong
In a _____ culture, the group peer pressures nonconformists to behave as expected
true
It is possible for a business to obey government laws and regulations and still behave unethically.
behaviors
Jan, an employee of a distribution company, never speaks to anyone in her office. From when she arrives to when she leaves, no one around her talks during the work day. Though she has never been told she cannot mingle with her coworkers, Jan feels as though she is not allowed to do so, since no one ever does. Jan made her decision based the ______ of her coworkers.
whistle blower
Jela works for a company that creates parts for playground slides. He noticed that during production, several parts were not passing necessary tests to ensure top-notch safety requirements. When he told his manager, she said not to worry about it because it was only a few of them and no one would notice. Jela believed this to be wrong and went to the media with this information. Jela is an example of a/an _________.
Feedback
Jim is the logistics manager and a large portion of his position requires hime to utilize computer-driven at a to keep track of orders an inventory. Which part of the system process is Jim most likely exhibiting?
sustainability
Joaquin is a human resource manager for a midsize corporate firm. He recently had improvements done to his offices that have saved the company more than 25% of operating costs due to the energy-saving upgrades. Joaquin is now trying to convince the rest of the department managers to commit to similar improvements. Joaquin is advocating for company _______________.
social responsibility
Joaquin is a human resource manager for a midsize corporate firm. The recent construction project that was completed in his department has been approved by the rest of the corporation because of his energy-saving improvements, which are providing an overall reduction of natural resources by the firm. The project was a win-win for all the stakeholders. This is considered to be ____________.
FCPA
Joaquin, the human resource manager for his company, is reviewing current laws and ethics with three of his employees who will be travelling overseas for a nine-month business partnership with a foreign company. The laws they are reviewing are only accountable to U.S. companies regarding bribery. What act is Joaquin reviewing with his employees?
Supplier
Julia runs a sporting goods business that supplies equipment for the schools in her area. She is forced to delay her shipment of equipment this week because some of the tennis balls were shipped late from the factory. What major external environmental factor is to blame?
conventional behavior
Kala works in a retail store and manager caught her giving her employee discount to her friends. When asked why she would o this, she said "all the other employees give their friends discounts, so I did too." This is an example of
symbol
Keeshawn has hired a local advertising firm to create a new logo for his restaurant using the restaurant name. The new logo will be a ______ of the restaurant.
Mission statement
Kevin was recently graduated from college and is applying for a new job. What might Kevin look at if he wants to find out more information about the company?
Resources
Kim interviewed prospective new employees for ten new jobs in her company. Which internal environment factor was Kim utilizing?
System process
McDonald's transformation of bread and hamburger meat into one of the best-selling products in the world is an example of utilizing which internal environmental factor?
true
One of the difficulties inherent in addressing ethics in a global external environment is that with specific country characteristics come varying ethical standards.
weak
Organizations with many employees who do not behave as expected have_____ cultures.
avoid stagnation and readily undergo change when needed.
Organizations with strong cultures do all of the following except ____________
Human resource
Peter is starting his own delivery company called "Ding Dong Delivery." He is currently starting the company for his home town and the surrounding area. Peter currently has $500,000 in capital, an office space with internet and telephones and 10 delivery trucks, but no employees. what resources is Peter missing that is crucial for his business to get running?
false
Postconventional-level behavior is motivated by the desire to live up to others' expectations.
outputs
Products and services offered to customers are ______
Technology
Renata's video rental store has seen a drastic decline in business over the past five years. Why major external environmental factor is to blame?
true
Research shows that making a decision without using an ethical guide leads to less ethical choices.
organizational culture
Robert works for Nordstrom and loves coming to his job. He attributes the love for his job to the values and beliefs the company shares with its employees. Robert's affinity for his job is most likely due to the company's ________
Shareholders
Ron Johnson, the former CEO of JC Penney, was fired after 17 months on the job when the many changes he made throughout the company resulted in a drastic drop in profits. What major external environmental factor pressured the board of directors to let him go?
all stakeholders
Social responsibility is the conscious effort to operate in a manner that created a win-win situation for
triple bottom line
Socially responsible managers focus on measuring profits, corporate social responsibility and environmental impact. This is sometimes referred as the _______
true
Stakeholders are people whose interests are affected by organization behavior
true
Strengthening an organizational culture is not a program with a starting and ending date; it is an ongoing process.
Kaizen
The Japanese term for continuous improvement is _______
Environment
The Levels of Culture pyramid are comprised of all the following except _______.
Sarbanes-Oxley
The ________ Act was passed in 2002 to tighten laws affecting business ethics
external environment
The ________ includes the factors outside its boundaries that affect a business's performance.
a internal environment
The ____________ includes the factors that affect the organizations performance from within its boundaries
Employees
The collective behavior by ______ establishes a company's ethical conduct.
true
The first level of moral development is the preconventional level.
false
The five components of internal environment include mission, value, system processes, resources and organizations
resources
The five components of the internal environment include management and culture, mission, system processes, structure and __________
false
The four-way test includes the question, "Would I be proud to tell relevant stakeholders my decision?"
increased acceptance of non conformists
The primary benefits of a strong culture include all of the following except _______
ethics
The standards of right and wrong that influence behavior are______
false
Theres is a clear and easily measures positive impact of corporate social responsibility on corporate profits
greenwashing
Unethical behavior in which companies deceptively use public relations or other marketing messages to promote the perception that an organizations products, aims or policies are environmentally friendly is called _______
post conventional behavior
Vijay works in a retail store. He noticed that all of the other employees give their friends their employee discount, and the manager doesn't seem to ming. however, when Vijay's friends asked him to do the same, he decline. he told them " I think its wrong, even if everyone else is doing it." this is an example of _________
Heroes, slogans, rituals, ceremonies, symbols and stories.
What are the six artifacts of organizational culture?
Focussing on delivering customer value and continually improving the system and its processes.
What are two primary principles of the Total Quality Management?
Mission
What does one call the organizations purpose or reason for being?
sustainability
When Walmart stated that it would cut nearly 20 million metric tons of greenhouse gas emissions from its supply chain, it pressured all of the suppliers to meet its _______ standards.
self-concept
When we behave unethically, we often justify the behavior to protect our _________ so that we do not have to feel bad
Customers
Which if these is not a general external environmental factor?
Mission statement
Which of the following answers the question, "Who we are as an organization?"
Organizational culture
Which of the following consists of the values, beliefs and assumptions about appropriate behavior that members of an organization share?
Slogans
Which of the following cultural artifacts is critical to level 2 culture as a way of expressing organizations key values?
integrating opportunities
Which of the following is not critical to continuous improvement in learning organizations
Structure
Which of the following is not part of the systems process?
Is it the truth?
Which of the following is the first of the four questions in the four-way test?
Feedback
Which of the following provided a means of control to ensure that the inputs and transformation process are producing the desire results?
management
______ holds the ultimate responsibility for the ethical behaviors in an organization
moral development
______ refers to distinguishing right from wrong and choosing to do the right thing.
Stakeholders
_______ are people whose interests are affected by organizational behavior
assumptions
_______ are values and beliefs that are so deeply ingrained they are considered unquestionably true and taken for granted.
Heroes
_______ can be considered founders or others who have made outstanding contribution to their organizations.
Behavior
_______ includes the observable things that people do and say or the actions employees take.
Environmental scanning
_______ is searching for important events or issues that might affect the firm.
Value
_______ is what motivates us to buy products.
stakeholders approach to ethics
_______ means trying to create a win-win situation for all relevant stakeholders so that everyone benefits from the decision.
Customer value
________ is the perceived benefit of a product, used by customers to determine whether to buy the product.
Total quality management
________ is the process that involves everyone in an organization focusing on the customer to continually improve value.
sustainability
________ meets the needs of the present world without comprising the ability for future generations to meet their own needs
Responsive managers
________ try to adapt to the environment by predicting and preparing for change before they are requires to do so.
Symbolic leaders
_________ articulate a vision for an organization and reinforce the culture through slogans, symbols and ceremonies.
Interactive managers
_________ design a desirable future and invent ways of bringing it about
System process
___________ is the technology used to transform inputs into outputs.
true
a code of ethics is also considered a code of conduct
true
a firm can be between levels of corporate social responsibility or be on different levels for different issues.
false
absolutions is the idea that there is no absolute truth or right or wrong.
true
businesses can't always create a win-win for all stakeholders because the stakeholders often have conflicting objectives.
observing people and events
employees learn organizational culture primarily through _________
impose cultural values
symbolic leaders do all of the following except__________
false
unlike the United States, trust in business is high across other countries, including those in Europe and Asia
Reactive managers
which managers make changes only when forced to by external factors?
