management chapter 6

You've decided to give the department with the most participation in the United Way campaign a pizza party. When you ask your supervisor for the funding for the pizza, what reason do you give to support your decision?

goals motivate people

Contingency plans specify plans to use when the company is faced with

unforeseen circumstances

operational goals

lower level management

Given what you know about Twitter's plans, which one of Twitter's goals listed is a strategic goal?

Strengthen the core user base usage by time spent on timeline, content generation, and mobile engagement

executing tactical plans

-assess outcomes -monitor activities

person responsible for: operational goals

manager

tactical goals

middle level management

We seek to improve efficiency by implementing a new computerized payment system.

operational goal

Enrique knows that he will need to have documentation in order to measure results. Therefore, he plans to require all team members to log their time at work in 15-minute increments. Because this is a new procedure, you want to help Enrique anticipate possible concerns. Which major barrier to goal setting is most relevant for him to consider given what you know about this plan?

resistance to change

Enrique wants to encourage his team members to accomplish the goal of learning a new skill each quarter. What should Enrique do?

reward those who accomplish the goal

We seek to expand by opening 150 new restaurant locations in the next 10 years.

tactical goal

person responsible for: tactical goals

vice president operations/ finance

Which of the following factors are relevant for successfully executing tactical plans?

- The manager must monitor ongoing activities derived from the plan to be sure the results are as expected. - The manager needs to evaluate every possible course of action in light of the goal. -Each decision maker must have the information and resources necessary for getting the job done.

Which list of steps reflects the best order for the planning process?

1. understand environment 2. establish the organization's mission 3. set strategic goals 4. design strategic goals based on strategic goals and plans 5. set tactical goals based on strategic goals and plans 6. design tactical plans for accomplishing tactical goals 7. set operational goals based on tactical goals 8. design operational plans for accomplishing operational goals

person responsible for: strategic goals

president/ CEO

In your role as project leader for the organization's involvement in the annual United Way campaign, you have planned a party to mark the end of the fundraising initiative. What must you do to ensure the party is implemented successfully?

Be sure the people involved get the information they need when they need it.

Tactical goals link a company's strategy with its operations. Given what you know about Twitter's planning process from the reading, which one of Twitter's goals listed is a tactical goal?

Expand premium ad products for advertisers to create, manage, and activate tailored audiences including mobile advertising IDs, mobile phone numbers, and look-a-like audiences -Tactical goals specify objectives that will contribute to the company's strategic plan. The tactical plan is a plan for accomplishing the tactical goals.

We seek to operate a chain of restaurants that prepares high-quality food on a timely basis for a reasonable price.

mission statement

You are developing a plan to ensure that employees in your department are dressed appropriately when clients are on-site. What type of plan should you create?

rule

What role does the mission statement play in the planning process?

sets purpose of business

A plan for designing a new computer application

single use plan

A plan to reorganize all of the jobs in an office

single use plan

A rule that prohibits the use of company computers for personal communications

standing plan

Procedures for responding to customer complaints

standing plan

An operational plan provides a detailed road map of the steps necessary to achieve operational goals (sometimes referred to as objectives). Although there are many specific types of operational plans, they can be broadly characterized as either single-use plans or standing plans. A rule or procedure is an example of a_______ , while a project plan is an example of a_______ plan .

standing plan, single use plan -Single-use plans are used once and then not used again. They include program plans and project plans -Standing plans are ongoing. They include policies, standard operating procedures (SOPs), and rules and regulations. Think of them as guides for action

We seek to provide a 14% or greater annualized return of investment for our shareholders.

strategic goal

developing tactical plans

- determine human resources -specify the resources available -understand strategic plans

strategic goal

top level management

mission statement

board of directors