Management Exam 1

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Which of the following focuses on the management of the entire firm as opposed to the jobs of individual workers?

Administrative management

A(n) _____ is a form of group decision making in which a group arrives at a consensus of expert opinion.

Delphi group

____ is an organizational strength that is possessed by only a small number of competing firms.

Distinctive competence

____ describes the number of different businesses that an organization is engaged in and the extent to which these businesses are related to one another.

Diversification

The management pioneer who performed the Hawthorne studies at Western Electric was

Elton Mayo.

___ is a normal process that leads to system decline.

Entropy

Which of the following disadvantages of group decisions typically results from the group being very cohesive?

Groupthink

_____ managers are typically involved in recruiting and selecting employees, training and development, designing compensation and benefit systems, formulating performance appraisal systems, and discharging low-performing and problem employees.

Human resources

According to the BCG matrix, what should a company do with the cash that is generated by cash cows?

Invest it in stars.

_____ managers work in areas such as new product development, promotion, and distribution.

Marketing

____ techniques are methods that diversified organizations use to determine in which businesses to engage and how to manage these businesses to maximize corporate performance.

Portfolio management

The starting point in formulating strategies is usually

SWOT analysis.

____ is a way of approaching business opportunities and challenges.

Strategic management

____ suggests that organizational units (or subsystems) may often be more successful working together than working alone.

Synergy

What is an advantage associated with unrelated diversification over related diversification?

The ability to achieve stable performance over time

____ proposed that workers respond primarily to the social context of the workplace, including social conditioning, group norms, and interpersonal dynamics.

The human relations movement

Bounded rationality is assumed in the _____ model of decision making.

administrative

Rather than prescribing how decisions should be made, the _____ model describes how they are made.

administrative

According to the evidence-based management approach, managers must

be committed to fact-based decision making.

By recognizing the _____ aspect of decision making, the administrative model better reflects subjective considerations.

behavioral

The concept of _____, suggested by Weber, is based on a rational set of guidelines for structuring organizations in the most efficient manner.

bureaucracy

In a BCG matrix, _____ are businesses that have a large share of a market that is not expected to grow substantially.

cash cows

The final phase of the management process is _____ which involves monitoring the organization's progress toward its goals.

controlling

In a BCG matrix, _____ are businesses that have a very small share of a market that is not expected to grow.

dogs

A strategy that promotes a superior alignment between the organization and its environment and the achievement of strategic goals is a(n)

effective strategy.

Tactical goals are set by

middle managers.

One advantage of group decision making is:

more acceptance of the final decision.

When managers want to be sure to get innovative and creative ideas, they will often create a(n) ____ group.

nominal group

One disadvantage of group decision making is that:

one person may dominate the group.

A(n) _____ is an area in an organization's environment that, if exploited, may generate higher performance.

organizational opportunity

A(n) _____ is an internal skill or capability that does not enable a company to choose and implement strategies that support its mission.

organizational weakness

Determining how a company's activities and resources are to be grouped is called

organizing.

In its simplest form, _____ means setting an organization's goals and deciding how best to achieve them.

planning

A _____ is the most general form of standing plan that specifies the organization's general response to a designated problem or situation.

policy

A(n) _____ decision is a decision that is relatively structured or recurs with some frequency (or both).

programmed

In a Boston Consulting Group (BCG) matrix, _____ are businesses that have only a small share of a quickly growing market.

question marks

The first step in rational decision making is

recognizing and defining the decision situation.

A nonprogrammed decision

requires more time and resources than programmed decisions.

Lillian Gilbreth was one of the earliest advocates of

scientific management.

In the rational decision-making model, once the alternatives have been evaluated, the next step is to

select the best alternative.

A(n) _____ is an operational plan that is developed to carry out a course of action that is not likely to be repeated in the future.

single-use plan

In contrast to strategic plans, tactical plans must

specify resources and time frames.

In the context of the BCG matrix, _____ are businesses that have the largest share of a rapidly growing market.

stars

The skills necessary to accomplish or understand the specific kind of work done in an organization are called _____ skills.

technical

The Delphi group technique is a group decision-making technique in which:

the opinions of group member are combined and averaged.

Business-level strategy is

the set of strategic alternatives that helps an organization focus its competitive efforts for each industry or market in a targeted and focused manner.

Strategic goals are set by

top managers.

Firms that implement a strategy of _____ operate multiple businesses that are not logically associated with one another.

unrelated diversification

_____ is one major element of organizational politics that is especially relevant to decision making.

​Coalitions

The nominal group decision-making technique:

​is used to generate creative and innovative ideas.


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