Management Exam 1
Which of the following focuses on the management of the entire firm as opposed to the jobs of individual workers?
Administrative management
A(n) _____ is a form of group decision making in which a group arrives at a consensus of expert opinion.
Delphi group
____ is an organizational strength that is possessed by only a small number of competing firms.
Distinctive competence
____ describes the number of different businesses that an organization is engaged in and the extent to which these businesses are related to one another.
Diversification
The management pioneer who performed the Hawthorne studies at Western Electric was
Elton Mayo.
___ is a normal process that leads to system decline.
Entropy
Which of the following disadvantages of group decisions typically results from the group being very cohesive?
Groupthink
_____ managers are typically involved in recruiting and selecting employees, training and development, designing compensation and benefit systems, formulating performance appraisal systems, and discharging low-performing and problem employees.
Human resources
According to the BCG matrix, what should a company do with the cash that is generated by cash cows?
Invest it in stars.
_____ managers work in areas such as new product development, promotion, and distribution.
Marketing
____ techniques are methods that diversified organizations use to determine in which businesses to engage and how to manage these businesses to maximize corporate performance.
Portfolio management
The starting point in formulating strategies is usually
SWOT analysis.
____ is a way of approaching business opportunities and challenges.
Strategic management
____ suggests that organizational units (or subsystems) may often be more successful working together than working alone.
Synergy
What is an advantage associated with unrelated diversification over related diversification?
The ability to achieve stable performance over time
____ proposed that workers respond primarily to the social context of the workplace, including social conditioning, group norms, and interpersonal dynamics.
The human relations movement
Bounded rationality is assumed in the _____ model of decision making.
administrative
Rather than prescribing how decisions should be made, the _____ model describes how they are made.
administrative
According to the evidence-based management approach, managers must
be committed to fact-based decision making.
By recognizing the _____ aspect of decision making, the administrative model better reflects subjective considerations.
behavioral
The concept of _____, suggested by Weber, is based on a rational set of guidelines for structuring organizations in the most efficient manner.
bureaucracy
In a BCG matrix, _____ are businesses that have a large share of a market that is not expected to grow substantially.
cash cows
The final phase of the management process is _____ which involves monitoring the organization's progress toward its goals.
controlling
In a BCG matrix, _____ are businesses that have a very small share of a market that is not expected to grow.
dogs
A strategy that promotes a superior alignment between the organization and its environment and the achievement of strategic goals is a(n)
effective strategy.
Tactical goals are set by
middle managers.
One advantage of group decision making is:
more acceptance of the final decision.
When managers want to be sure to get innovative and creative ideas, they will often create a(n) ____ group.
nominal group
One disadvantage of group decision making is that:
one person may dominate the group.
A(n) _____ is an area in an organization's environment that, if exploited, may generate higher performance.
organizational opportunity
A(n) _____ is an internal skill or capability that does not enable a company to choose and implement strategies that support its mission.
organizational weakness
Determining how a company's activities and resources are to be grouped is called
organizing.
In its simplest form, _____ means setting an organization's goals and deciding how best to achieve them.
planning
A _____ is the most general form of standing plan that specifies the organization's general response to a designated problem or situation.
policy
A(n) _____ decision is a decision that is relatively structured or recurs with some frequency (or both).
programmed
In a Boston Consulting Group (BCG) matrix, _____ are businesses that have only a small share of a quickly growing market.
question marks
The first step in rational decision making is
recognizing and defining the decision situation.
A nonprogrammed decision
requires more time and resources than programmed decisions.
Lillian Gilbreth was one of the earliest advocates of
scientific management.
In the rational decision-making model, once the alternatives have been evaluated, the next step is to
select the best alternative.
A(n) _____ is an operational plan that is developed to carry out a course of action that is not likely to be repeated in the future.
single-use plan
In contrast to strategic plans, tactical plans must
specify resources and time frames.
In the context of the BCG matrix, _____ are businesses that have the largest share of a rapidly growing market.
stars
The skills necessary to accomplish or understand the specific kind of work done in an organization are called _____ skills.
technical
The Delphi group technique is a group decision-making technique in which:
the opinions of group member are combined and averaged.
Business-level strategy is
the set of strategic alternatives that helps an organization focus its competitive efforts for each industry or market in a targeted and focused manner.
Strategic goals are set by
top managers.
Firms that implement a strategy of _____ operate multiple businesses that are not logically associated with one another.
unrelated diversification
_____ is one major element of organizational politics that is especially relevant to decision making.
Coalitions
The nominal group decision-making technique:
is used to generate creative and innovative ideas.
