Management Exam 2 Ch. 10 Quiz
A consultant with a background in behavioral sciences who can be a catalyst in helping organizations deal with old problems in new ways is known as a _____.
change agent
The organizational development (OD) process has three steps: ____, ____, and ____.
diagnosis, intervention, and evaluation
Employees resist change for all the following reasons except _____.
faith in change agent's intentions
Adaptive change is the introduction of a practice that is new to the organization.
false
Innovation can be easily systematized.
false
Innovation happens in a "Eureka!" moment and it can be systematized.
false
OD intervention strategies that are successful in one country are highly likely to be successfully applied in other countries.
false
Organizational development managers and consultants follow a moving vehicle model.
false
When a manager is trying to foster innovation, the first thing he or she should do is work to overcome employee resistance.
false
When a grocery store chain adopts a new practice of its competitors by staying open 24 hours a day, requiring employees to work flexible schedules, it is considered a(n) ______ change.
innovative
Which of the following is not one of the four steps for fostering innovation?
issue a mandate: change or leave
Which of the following is not a recommended way to manage innovation and change?
prevent failure at all costs
An emotional or behavioral response to real or imagined threats to an established work routine is known as _____.
resistance to change
Resistance to organizational change is considered to be the interaction of three causes. These causes can be generally described as employee characteristics, change agent characteristics, and _____.
the change agent-employee relationship
Disruptive innovation is a process by which a product or service takes root initially in simple applications at the bottom of a market and then relentlessly moves up market, eventually displacing established competitors.
true
Managers hoping to foster innovation must gain allies by communicating their vision.
true
Radical innovation creates products, services, or technologies that don't exist yet.
true
The value of Kotter's steps for leading organizational change is that they provide specific recommendations about behaviors that managers need to exhibit to successfully lead organizational change.
true
To explain how to initiate, manage, and stabilize planned change, Kurt Lewin developed a model with three stages. They were _______.
unfreeze, change, and refreeze
In the ______ stage of Kurt Lewin's change model, managers try to instill in employees the motivation to change, encouraging them to let go of behaviors that are resistant to innovation.
unfreezing