Management Exam #4 - Ch. 13 Quiz questions

Coke and Pepsi compete for the same customers. Sometimes, their advertisements make references to one being much better than the other. This conflict can be classified as a. intergroup. b. intragroup. c. interorganizational. d. intrapersonal.

Interorganizational

Which of the following conflict management styles should be used when the potential disruption outweighs the benefits of resolution? a. avoiding b. compromising c. competing d. accommodating

Avoiding

Instituting cross-functional work teams is one way of using which of the following conflict management techniques? a. changing structure b. subordinate goals c. administrative orbiting d. changing personnel

Changing Structure

Which of the following conflict management styles is considered optimal? a. collaborating b. competing c. compromising d. accommodating

Collaborating

All of the following statements accurately describe intergroup conflict EXCEPT a. Groups are less competitive and less cooperative than individuals. b. Groups tend to develop an "us-against-them" mentality. c. It can lead to increased focus on tasks and increased loyalty to the group. d. When employees are more committed to their own groups than to the organization, dysfunctional conflict likely results.

Groups are less competitive and less cooperative than individuals

Penelope is torn between attending a conference with her daughter's teacher and a dinner honoring the CEO's charity work. Penelope is experiencing which of the following types of conflict? a. interpersonal b. intrarole c. person-role d. interrole

Interrole

To graduate on time, you need to take a specific course this semester, but it is now filled. You visit the instructor scheduled to teach the course and ask to be allowed in. He says you need permission from the head of the department, but when you contact her, she sends you to your academic adviser. Your adviser tells you to see the instructor. This scenario is an example of which of the following structural causes of conflict? a. authority relationships b. specialization c. jurisdictional ambiguity d. interdependence

Jurisdictional ambiguity

When two political opponents attempt to label or discredit each other, they are engaged in which of the following conflict techniques? a. integrative negotiation b. character assassination c. changing personnel d. due process nonaction

character assassination

Which of the following causes of conflict is a personal factor, not a structural factor? a. goal differences b. status inconsistencies c. common resources d. cultural differences

cultural differences

To reduce intergroup and intragroup conflict, managers must a. prevent groupthink. b. encourage greater commitment to the group. c. discourage social interactions. d. develop employee trust.

develop employee trust

In which type of power network do people tend toward suboptimization? a. high versus low b. equal versus equal c. high versus middle versus low d. high versus middle

equal versus equal

A manager should use accommodation to handle a conflict when a. the objective is to learn. b. opponents with equal power are committed to mutually exclusive goals. c. quick, decisive actions are vital. d. harmony and stability are especially important.

harmony and stability are especially important

Which of the following is most likely an example of functional conflict? a. In a work group meeting, Caitlin argues that Katrina's 12-page Request-for-Proposal document could be more efficient if it were reformatted as a 2-page checklist. b. Each time Dionne asks something of her, Rebekkah pretends she didn't hear her. c. As Malik presents his ideas in a meeting, Priya stretches her arms over her head and yawns loudly. d. When the supervisor suggests Benjamin and Rafe work together on a difficult task, Benjamin angrily announces he cannot work with "lazy idiots."

in a work group meeting, Caitlin argues that Katrina's 12-page request-for-proposal document could be more efficient if it were reformatted as a 2-page checklist.

According to research, about how much time do managers spend dealing with conflict? a. 15% b. 21% c. 52% d. 2%

21%

Perry experiences an upset stomach after an emotionally charged argument with his coworker. Which of the following defense mechanisms is Perry exhibiting? a. rationalization b. negativism c. conversion d. displacement

Conversion

At a local pizzeria, the hostesses deal only with customers who eat inside the restaurant. The counter personnel deal only with customers who pick up food for takeout. Management mediates conflicts between the two groups by reminding them of the pizzeria's focus on excellent customer service. This is an example of which of the following conflict management techniques? a. changing personnel b. superordinate goals c. expanding resources d. confronting and negotiating

Superordinate goals

All of the following statements accurately describe the diagnosis of conflict EXCEPT a. The manager must look at the issue, the context of the conflict, and the parties involved. b. Task conflict is more likely to become dysfunctional than is relationship conflict. c. It is easy to make mistakes in diagnosing conflict. d. Developing trust within the work group can help in properly diagnosing conflicts.

Task Conflict is more likely to become dysfunctional than is relationship conflict.

Ang is a recent college graduate and new hire in the human resources department at a large personal products firm. To foster creativity, Ang installed stations with different kinds of puzzles throughout the department. Julie has worked in HR for many years and is nearing retirement age. She thinks the puzzles are a waste of valuable work time. This scenario is an example of which of the following personal causes of conflict? a. emotions b. values and ethics c. communication barriers d. personalities

Values and Ethics