Management final exam part 1

________ takes place when a company combines with other companies in different, but associated, industries. A) Related diversification B) Stabilized diversification C) Horizontal integration D) Vertical integration

Related diversification

________ is the ability to anticipate, envision, maintain flexibility, think strategically, and work with others in the organization to initiate changes that will create a viable and valuable future for the organization. A) Strategic management B) Strategic flexibility C) Strategic leadership D) Strategic competence

Strategic leadership

Which of the following is an example of a formal group? A) a group of employees attending a colleague's wedding B) a group of employees who meet after work to play basketball C) a functional department in an organization D) people who assemble in the company library to read

a functional department in an organization

Kelly was hired as a customer care executive by a telecommunications provider during a period when they were extremely short-staffed. Her employers soon realized that she was impatient, easily irritated, and lacked motivation. They even began to receive complaints about her behavior from angry customers. In hiring Kelly, her employers were guilty of a(n) ________. A) admission error B) accept error C) reject error D) omission error

accept error

In comparison to large groups, small groups ________. A) are faster at completing tasks B) have longer norming processes C) are better at obtaining diverse input D) have shorter group tenure

are faster at completing tasks

Koko is offered a chance to help direct the efforts of some employees assigned to his work group. This is a chance for Koko to experience ________. A) responsibility B) authority C) command D) leadership

authority

Carol's Ceramics sells items it buys from ceramic factories. If Carol's were to purchase one of these factories, it would be engaging in ________ integration. A) forward vertical B) concentrated C) backward vertical D) horizontal

backward vertical

Jackie has noticed that everyone is very concerned about the line of authority within the hospital. This implies that the employees at the hospital are worried about the ________. A) chain of command B) unity of command C) span of control D) departmentalization

chain of command

Functional-level strategy directly supports the ________. A) corporate strategy B) competitive strategy C) concentration strategy D) operating strategy

competitive strategy

All other things being equal, the wider or larger the span of control, the more ________ an organization is. A) cost efficient B) rigid C) ambitious D) mechanistic

cost efficient

An organization brings together members from various departments such as marketing, accounting, human resources, and finance to form a team. This is an example of a ________ team. A) cross-functional B) self-managed C) functional D) problem-solving

cross-functional

If human resource planning shows a surplus of employees, management can reduce the organization's workforce through ________. A) recruitment B) increased workweeks C) decruitment D

decruitment

Every fast food hamburger restaurant chain wants you to believe their product is the best because it is stored or prepared uniquely. Each of these is pursuing a ________. A) differentiation strategy B) focus strategy C) quality strategy D) low cost leadership strategy

differentiation strategy

Employees were paid and evaluated based on quantity of output so it expected the continuous improvement team to meet during the two daily 15-minute breaks. The only space available for these meetings was the noisy breakroom. Then management wondered why the group was not producing results. The most likely reason is ________ A) a lack of resources within the group B) a lack of group cohesiveness C) a poor strategy for managing quality D) external conditions imposed on the group

external conditions imposed on the group

Aston Marton sells very expensive, stylish, high-quality cars to very wealthy people. They follow a ________ strategy. A) quality B) differentiation C) functional D) focus

focus

In highly ________ organizations, there are explicit job descriptions, numerous organizational rules, and clearly defined procedures covering work processes. A) departmentalized B) decentralized C) specialized D) formalized

formalized

A ________ is an organizational design that groups similar or related occupational specialties together. A) simple structure B) functional structure C) matrix structure D) divisional structure

functional structure

The ________ method of performance appraisal allows the evaluator to rate employees on an incremental scale. A) behaviorally anchored rating scale B) management by objective C) multiperson comparison D) graphic rating scale

graphic rating scale

Her instincts told her the group was heading in a very wrong direction but Natalie didn't want to cause a scene by disagreeing, especially when she was apparently the only one with reservations. Natalie has succumbed to ________. A) groupthink B) social loafing C) groupshift D) group norms

groupthink

The process by which managers ensure that they have the right number and kinds of capable people in the right places and at the right times is known as ________. A) performance planning B) human resource planning C) performance management D) human capital management

human resource planning

An assessment that defines jobs and the behaviors necessary to perform them is known as a ________. A) job preview B) job description C) job specification D) job analysis

job analysis

A written statement that explains the job content, environment, and conditions of employment is called a ________. A) job specification B) job preview C) job description D) job manual

job description

A ________ states the minimum qualifications that a person must possess to successfully perform a given job. A) job description B) job specification C) job analysis D) job preview

job specification

Recruitment is the process of ________. A) moving employees laterally to reduce intra-organizational supply-demand imbalances B) selecting candidates to fill open positions C) screening job applicants to determine who is the best D) locating, identifying, and attracting capable applicants

locating, identifying, and attracting capable applicants

The acceptable standards or expectations that are shared by a group's members are referred to as ________. A) morals B) criteria C) affiliations D) norms

norms

Studying the external environment allows a manager to understand the ________ and ________ for the organization. A) threats; weaknesses B) strengths; weaknesses C) opportunities; threats D) strengths; opportunities

opportunities; threats

Which one of the following is an advantage of being a first mover? A) low development costs B) certainty over the direction of technology and market C) opportunity to begin building customer relationships D) no financial or strategic risks

opportunity to begin building customer relationships

John is a candidate for an automotive mechanic's position. He is asked to deconstruct and reconstruct part of an engine motor to demonstrate his skill. This is an example of a(n) ________. A) intelligence test B) performance-simulation test C) aptitude test D) psychometric test

performance-simulation test

Which one of the following is considered to be the last stage of group development for permanent work groups? A) norming B) adjourning C) storming D) performing

performing

When a totally new product, such as Blu-Ray years ago, is introduced, it would be considered a ________ according to the BCG matrix. A) dog B) star C) question mark D) cash cow

question mark

Peggy is a party animal, loud, friendly, bluntly outspoken. Al is quiet, tactful, and clearly disapproving of Peggy's lifestyle. It's no wonder the two do not work well together. This is a type of ________ conflict. A) task B) relationship C) interpersonal D) process

relationship

Which one of the following refers to independent formal groups whose members, in addition to their regular jobs, take on traditional managerial responsibilities, such as hiring, planning and scheduling, and evaluating performance? A) task groups B) cross-functional teams C) self-managed teams D) command groups

self-managed teams

Individuals have the tendency to expend less effort when working collectively than when working individually. Which one of the following concepts relates most closely to this behavior? A) nonconformity B) role conflict C) social loafing D) role ambiguity

social loafing

Large organizations tend to have more ________ than smaller organizations. A) autonomy B) decentralization C) specialization D) span of control

specialization

In the beginning, all employees at Bob's Welding performed whatever task was needed. Now the employees have gravitated to specific sets of tasks. Some use only stick welders; some weld only on aluminum. We can infer that as his business has grown, it has become more ________. A) formal B) specialized C) organic D) centralized

specialized

At the Saturn plant in Smyrna, Georgia, groups of employees decided how their work would be done, by whom, and with what resources. These groups were given authority to decide who became members and to release any member who did not meet performance standards. Saturn had instituted a(n) ________ structure. A) boundaryless B) team C) virtual D) project

team

Group cohesiveness is most likely to produce strong increases in productivity when ________. A) group members respect and uphold the group norms B) it reduces social loafing in the group C) cohesiveness reduces internal strife D) the group's goals align with the organization's goals

the group's goals align with the organization's goals

When the price of beef skyrockets, consumers switch to pork and chicken. This demonstrates ________. A) the threat of new entrants B) the threat of substitutes C) the bargaining power of suppliers D) the bargaining power of buyers

the threat of substitutes

Which of the following is a competitive force under Porter's five forces model? A) threat of new entrants B) past rivalry with competitors C) vertical integration D) bargaining power of distributors

threat of new entrants

One characteristic of the matrix structure is that it ________. A) does away with work specialization B) eliminates the chain of command C) is well suited for a mechanistic structure D) violates the principle of unity of command

violates the principle of unity of command

Asch's experiment, which used lines of varying lengths to test group behavior, has shown the existence of ________. A) workplace conformity B) role conflicts C) group norms D) social loafing

A workplace conformity

________ is the degree to which decision making takes place at upper levels of the organization. A) Centralization B) Formalization C) Departmentalization D) Decentralization

Centralization

________ as a source of recruitment is limited to entry-level positions. A) The Internet B) Professional recruiting organizations C) Employee referrals D) College recruiting

College recruiting

________ should be sold off or liquidated as they have low market share and low growth potential. A) Question marks B) Cash cows C) Dogs D) Stars

Dogs

________ is an Internet-based learning where employees participate in multimedia simulations or other interactive modules. A) E-learning B) Videoconferencing C) Mobile learning D) Podcasts

E-learning

Which of the following is true of high-performance work practices? A) It encourages extensive employee involvement and greater employee control on decision making. B) It is easier to implement in organizations with centralized structures. C) It involves well-structured job responsibilities as opposed to flexible assignments. D) In spite of its many benefits, research indicates that there is no direct link between high-performance work practices and a firm's market value.

It encourages extensive employee involvement and greater employee control on decision making.

Which of the following is a strength of the simple structures? A) It is inexpensive to maintain. B) It remains appropriate even as the organization changes as it grows. C) It focuses on results. D) Employees are grouped with others who have similar tasks.

It is inexpensive to maintain.

A low-to-moderate level of task conflict consistently has a positive effect on group performance. What is the reason for this? A) It stimulates discussion of ideas that help groups be more innovative. B) It helps groups members identify their individual strengths and weaknesses. C) It helps the organization identify employee skills gaps. D) It helps groups to alter the nature of the work according to the individual needs of team members.

It stimulates discussion of ideas that help groups be more innovative.

Garth hosts his first regional sales meeting during which he meets individually with his employees and shows them a chart of their sales numbers for each month compared to their budgeted quota for the year to date. Additionally, Garth and each employee set mutually agreed-upon budget goals for the remaining six months of the fiscal year. Wade is utilizing the ________ method of performance appraisal. A) BARS B) MBO C) critical incident D) multiperson comparison

MBO

________ departmentalization is based on the product or customer flow through the organization. A) Functional B) Product C) Customer D) Process

Process