Management in HWD Exam 1

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9 Major leadership Theories

great man, trait, contingency, situational, behavioral, participative, transactional, relationship or transformational, servant

What are therbligs?

making tasks faster and less taxing

Frank and Lillian Gilbreth

motion studies as a management tool, Brick laying and motion/fatigue figure, Unnecessary movement

Chaos Theory

Chaos theory recognizes that events indeed are rarely controlled

Who was known for the theory of adult personality; Managers who treat people positively and as responsible adults will achieve extraordinary productivity?

Chris Argyris

What is the approach that stated there was only one best way to organize workers?

Classical or scientific management

What is a private sector?

Commercial, market driven, profit oriented

A special strength that gives an organization a competitive edge?

Core competency

What is organizing?

Determining what activities need to accomplished to get the job done

What is planning?

Developing and formulating the course of action needed to accomplish your objectives

Who is known for Hawthorne studies?

Elton Mayo

What is the Peter Principle?

Employees tend to rise within an organization to their own level of incompetence

What are the new functions of management?

Energize, Empower, Support, Communicate

Autocratic Leadership Style

Unidirectional one way downward communication keeps strict, close control over followers by keeping close regulation of policies procedures given to followers

What creates a mental image of the future desired state of an organization?

Vision

Contingency

When managers make a decision, they must take into account all aspects of the situation and act on those aspects that are key to the approach

Administrative principles

1. Foresight 2. Organization 3. Command 4. Coordination 5. Control

What is the length of a strategic plan "shelf life"?

3-5 years

What is the typical length of board term or service?

3-5 years

Systems

A system is a collection of parts unified to accomplish an overall goal. If one part of the system is removed, the nature of the system is changed as well

H. Fayol

Administrative management

Max Weber

Bureaucratic Management

What are the three service sectors?

Private, non-profit, public

What is management?

Process of optimally utilizing human resources to achieve predetermined goals and objectives in the most efficient way possible.

Who created the term Therbligs?

Frank and lillian Gilbreth

Who is the father of the scientific management movement?

Frederick Taylor

What is a public sector?

Funding strategy is from tax revenues, fees, and charges

What is a board?

Groups have no management authority or role in day to day affairs of an organization

What is directing/leading?

Influencing, supervising, and guiding employees in their jobs

What is the #1 reason for failure as a manager?

Lack of concern for people as human beings

Democratic Leadership Style

Leader and group share in decision making

Laissez-faire

Leader shys away from the group and decision making responsibilities, hands off leadership style **best used when followers are highly skilled, experienced, and educated

What theory expressed having a shared vision?

Learning organizations and Peter Senge

Contemporary Theories

Looked at collaborative processes, using people capitol for competitive advantage, Came up with Chief Knowledge Officer positions, Five Disciplines

Total quality management (TQM)

Managers facilitate employees participation in the work process and decision making

Who thought bureaucracies were the most rational organizational method?

Max Weber

What is the legal document of business transpiring at the meeting?

Minutes

What addresses the who, the what and the how of an organization?

Mission statement

What is controlling?

Monitoring and taking corrective action needed to accomplish your objectives

How is the business of meetings conducted?

Parliamentary procedures

Strategic Management

Philosophy that assumes planning improves performance by setting strategies that the staff tries to achieve to strengthen the overall organization

What are the Traditional functions of management?

Planning, Organizing, Directing, Controlling

Outcomes based management

Rooted in public and nonprofit organizations, Agency carefully plans and sets priorities with the purpose of realizing quality results rather than quantified results

Fredrick Taylor

Scientific Management- Develop for every job a "science" (time motion studies) Select workers with the right abilities for the job Train workers and give them incentives Support workers by planning their work

What builds upon the orgs vision to provide long term and short term direction?

Strategic planning

SWOT stands for what?

Strengths, weaknesses, opportunities, threats

What theory states workers are passive and without motivation?

Theory X

Douglas McGregor XY Theory

Theory X: Workers passive and without motivation, Management must direct and motivate; Theory Y: Relies upon higher order motives, Workers capacity for self motivation and self direction

Board Representation Three T's

Time, Talent, Treasure


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