Management in HWD Exam 1
9 Major leadership Theories
great man, trait, contingency, situational, behavioral, participative, transactional, relationship or transformational, servant
What are therbligs?
making tasks faster and less taxing
Frank and Lillian Gilbreth
motion studies as a management tool, Brick laying and motion/fatigue figure, Unnecessary movement
Chaos Theory
Chaos theory recognizes that events indeed are rarely controlled
Who was known for the theory of adult personality; Managers who treat people positively and as responsible adults will achieve extraordinary productivity?
Chris Argyris
What is the approach that stated there was only one best way to organize workers?
Classical or scientific management
What is a private sector?
Commercial, market driven, profit oriented
A special strength that gives an organization a competitive edge?
Core competency
What is organizing?
Determining what activities need to accomplished to get the job done
What is planning?
Developing and formulating the course of action needed to accomplish your objectives
Who is known for Hawthorne studies?
Elton Mayo
What is the Peter Principle?
Employees tend to rise within an organization to their own level of incompetence
What are the new functions of management?
Energize, Empower, Support, Communicate
Autocratic Leadership Style
Unidirectional one way downward communication keeps strict, close control over followers by keeping close regulation of policies procedures given to followers
What creates a mental image of the future desired state of an organization?
Vision
Contingency
When managers make a decision, they must take into account all aspects of the situation and act on those aspects that are key to the approach
Administrative principles
1. Foresight 2. Organization 3. Command 4. Coordination 5. Control
What is the length of a strategic plan "shelf life"?
3-5 years
What is the typical length of board term or service?
3-5 years
Systems
A system is a collection of parts unified to accomplish an overall goal. If one part of the system is removed, the nature of the system is changed as well
H. Fayol
Administrative management
Max Weber
Bureaucratic Management
What are the three service sectors?
Private, non-profit, public
What is management?
Process of optimally utilizing human resources to achieve predetermined goals and objectives in the most efficient way possible.
Who created the term Therbligs?
Frank and lillian Gilbreth
Who is the father of the scientific management movement?
Frederick Taylor
What is a public sector?
Funding strategy is from tax revenues, fees, and charges
What is a board?
Groups have no management authority or role in day to day affairs of an organization
What is directing/leading?
Influencing, supervising, and guiding employees in their jobs
What is the #1 reason for failure as a manager?
Lack of concern for people as human beings
Democratic Leadership Style
Leader and group share in decision making
Laissez-faire
Leader shys away from the group and decision making responsibilities, hands off leadership style **best used when followers are highly skilled, experienced, and educated
What theory expressed having a shared vision?
Learning organizations and Peter Senge
Contemporary Theories
Looked at collaborative processes, using people capitol for competitive advantage, Came up with Chief Knowledge Officer positions, Five Disciplines
Total quality management (TQM)
Managers facilitate employees participation in the work process and decision making
Who thought bureaucracies were the most rational organizational method?
Max Weber
What is the legal document of business transpiring at the meeting?
Minutes
What addresses the who, the what and the how of an organization?
Mission statement
What is controlling?
Monitoring and taking corrective action needed to accomplish your objectives
How is the business of meetings conducted?
Parliamentary procedures
Strategic Management
Philosophy that assumes planning improves performance by setting strategies that the staff tries to achieve to strengthen the overall organization
What are the Traditional functions of management?
Planning, Organizing, Directing, Controlling
Outcomes based management
Rooted in public and nonprofit organizations, Agency carefully plans and sets priorities with the purpose of realizing quality results rather than quantified results
Fredrick Taylor
Scientific Management- Develop for every job a "science" (time motion studies) Select workers with the right abilities for the job Train workers and give them incentives Support workers by planning their work
What builds upon the orgs vision to provide long term and short term direction?
Strategic planning
SWOT stands for what?
Strengths, weaknesses, opportunities, threats
What theory states workers are passive and without motivation?
Theory X
Douglas McGregor XY Theory
Theory X: Workers passive and without motivation, Management must direct and motivate; Theory Y: Relies upon higher order motives, Workers capacity for self motivation and self direction
Board Representation Three T's
Time, Talent, Treasure
