Management Information System Chapter 7
What are the two types of cybermalls
-Referral malls (cannot buy anything) -Malls that allow you to purchase
Amazon could reach about _____ percent of the US population with same day delivery
15
B2B compromises about ___ percent of Electronic Commerce volume
85
The practice of disseminating information in an attempt to influence a buyer-seller transaction
Advertising
First Internet Bank of Indiana is an example of what
An internet only bank
Competitive buying and selling process in which prices are determined dynamically by competitive bidding
Auction
B2B EC is much larger than ______ by volume, but B2C EC is more ______
B2C ; complex
The most commonly used form of advertising on the internet that uses electronic billboards
Banners
_____, _____, and ______ are the most common online advertising methods
Banners, pop-ups, and email
Purely physical organizations are referred to as ______
Brick-and-mortar organizations
Amazon uses a ______ strategy for their large internet retail company
Bricks-and-mortar
Method by which a company generates revenue to sustain itself
Business model
Uber is an example of ____ 2 ____
Business to consumer
Both the sellers and the buyers are business organizations
Business-to-business
_____ compromises the vast majority of Electronic Commerce volume
Business-to-business
_____ is a model in which organizations attempt to procure needed products or services from other organizations electronically
Buy-side marketplace
What is the problem with clicks-and-mortar companies
Channel conflict
What are the two major challenges fro B2C EC for sellers
Channel conflict and Order fulfillment
_________ conduct some e-commerce activities, yet their primary business is carried out in the physical world
Clicks-and-mortar organizations
Vertical exchanges are frequently owned and managed by a _______
Consortium (group of major players in an industry)
An individual sells products or services to other individuals. Major strategies include ______ and ______
Consumer-to-consumer *Auctions and classified ads
____ store your tracking history on your personal computer's hard drive that allow you to be tracked
Cookies
Electronic banking that involves conducting various banking activities from home, at a place of business, or on the road
Cyberbanking
The practice of registering or using domain names fro the purpose of profiting from the goodwill or the trademark that belongs to someone else
Cybersquatting
Extent to which the commerce has been transformed from physical to digital
Degree of digitization
In pure electronic commerce all dimensions are _____
Digital
A mobil app payment system that replace credit cards, store passwords, or drivers license
Digital wallet
______ are inputs to the manufacturing process
Direct materials
________ is the process where intermediaries (middlemen) are eliminated
Disintermediation
____ are assigned to by central nonprofit organizations that check for conflicts and possible infringement of trademarks
Domain names
The practice of using similar but not identical domain names
Domain tasting
Process of buying, selling, transferring, or exchanging products, services or information via computer networks
E-Commerce
Servicing customers, collaborating with business partners, and performing electronic transactions within an organization
E-business
Most auctions are conducted by intermediaries such as _____
Ebay
_______ increase revenues for sellers by broadening the customers base and shortening cycle time
Electronic Auctions
Allow customers to charge online payments to their credit card account and primarily used in B2C
Electronic credit cards
Alternative to catalog and television shopping where the direct sale of products and services through electronic storefronts designed around an electric catalog or auction format
Electronic retailing (e-tailing)
A web site that represents a single store
Electronic storefront
Two popular online shopping mechanins
Electronic storefronts and malls
Swipely is more effective when customers...
Enter name and e-mail
Uber has a significant problem with the ________ including the taxi industry and local authorities
Establishment
_____ lets its customers park their cars for free and then rents out the cars while they're customers are traveling
Flightcar *20 cents per mile for customers
When sellers solicit bids from many potential buyers where the highest bidder whens the item
Forward Auction *Most popular site is Ebay
The key mechanisms in the sell-side model are
Forward auctions and electronic catalogs
Needed services such as temporary help or extra office space
Functional exchange
When multiple buyers combine their orders so that they constitute a large volume and therefore attract more seller attention
Group purchasing
_______ connect buyers and sellers across many industries primarily for Indirect materials (MRO)
Horizontal exchange
Sometimes, consumers are offered _____ to receive advertising
Incentives
______ are known as middlemen
Intermediaries
_______ provide information and perform value-added services such as consulting
Intermediaries
Replacing jobs with technology results in _____
Job loss
What are the limitations of Electronic business
Lack of universally accepted standards Perceptions that EC is insecure
Smart cards are ideal for _______, which are small payments of a few dollars or less
Micropayments
A costly problem that e-commerce can cause in the airline industry is ___________
Mistake in fares
E-commerce that is conducted entirely in a wireless environment such as using cell phones to shop over the internet
Mobile commerce (m-commerce)
Almost 70% of Jumias vehicles are _______ due to traffic
Motorbikes
To compete with amazon, major retailers are adopting _______ strategy
Omni-channel
Robinhood and Scottrade are examples of ______
Online securities trading
What are the responses to spamming
Permission and viral marketing
The process of ordering and receiving goods and services
Purchasing
The B2B equivalent of electronic credit cards and settled within a week
Purchasing cards
Buying an e-bool from amazon or a software product online is an example of
Pure EC
One problem of Flightcar is
Refuses to acknowledge a difference between peer-to-peer car sharing and car rentals Competition (relay rides and Hubber)
Reverse auctions employ a _______
Request for quotation (RFQ)
_______ is the most common auction model for large purchases
Reverse
Inside the buy-side marketplace, E-procurement uses ________ particularly with group purchasing
Reverse auction
When one buyer, normally an organization, submits an RFQ for a product and then suppliers submit bids where the lowest bid wins
Reverse auction
______ is when organizations attempt to sell their products or services to other organizations electronically from their own private e-marketplace and from a third party web site
Sell-side marketplace
When shoppers visit a brick-and-mortar store to examine a product in person
Showrooming
______ contain a chip that can store a large amount of information and can be used for several purposes
Smart cards
_____ is the indiscriminate distribution of electronic ads without the permission of the reciever
Spamming
____ processes credit card transactions for merchants
Swipely
A list of e-mail addresses can be a very powerful tool because ....
The marketer can target a group of people or even individuals
_______ is an international company that provides a secure method for buyers and sellers to make digital payments anywhere on the globe
Tradecard
________ connect buyers and sellers in a one given industry
Vertical exchanges
The online word of mouth marketing where people forward messages to friends, family members, and other acquaintances
Viral marketing
Companies engaged only in electronic business are considered _____
Virtual organizations
Private exchanges have one _____ and many _____ where as public exchanges connect many ______ with many _______
buyer ; sellers sellers ; buyers
In the B2B sell-side marketplace the buyer and sellers are _____
organization
Who are major competetor to swipely
Square, chase, and heartland
A New York City Metro card is an example of _______
Stored-value money card
Allow you to store a fixed amount of prepaid money and then spend it as necessary
Stored-value money card
What are the three basic types of public exchanges
Vertical, horizontal, and functional
_______ are used primarily in B2B and take the form of paper checks
E-checks
The most common types of electronic cards are
Electronic credit cards Purchasing cards Stored-value money cards Smart cards
Collection of individual shops (electronic storefronts) grouped under a single Internet address
Electronic mall
_______ is a central, virtual market space on the Web where many buyers and many sellers can conduct e-commerce and e-business activities
Electronic marketplace
What is the Nigerian online marketplace that deliver electronics, clothes, and refrigerators to front doors
Jumia
__________ , __________, and _________ are major Electronic commerce business models
Online direct marketing (very efficient for digital products and services) Electronic tendering system Name-your-own-price (customers decide)
Purchasing a shirt at walmart online or a book from amazon is an example of
Partial EC
Combinations of digital and physical dimensions are considered
Partial electronic business
In traditional commerce, both dimensions are _____
Physical
The overarching function that describes the activities and processes to acquire goods and services
Procurement
Sellers are organizations and the buyers are individuals
Business-to-consumer EC (B2C)
Allowing employees to manage their fringe benefits and taking training classes electronically
Business-to-employee