Management Information System Chapter 7

What are the two types of cybermalls

-Referral malls (cannot buy anything) -Malls that allow you to purchase

Amazon could reach about _____ percent of the US population with same day delivery

15

B2B compromises about ___ percent of Electronic Commerce volume

85

The practice of disseminating information in an attempt to influence a buyer-seller transaction

Advertising

First Internet Bank of Indiana is an example of what

An internet only bank

Competitive buying and selling process in which prices are determined dynamically by competitive bidding

Auction

B2B EC is much larger than ______ by volume, but B2C EC is more ______

B2C ; complex

The most commonly used form of advertising on the internet that uses electronic billboards

Banners

_____, _____, and ______ are the most common online advertising methods

Banners, pop-ups, and email

Purely physical organizations are referred to as ______

Brick-and-mortar organizations

Amazon uses a ______ strategy for their large internet retail company

Bricks-and-mortar

Method by which a company generates revenue to sustain itself

Business model

Uber is an example of ____ 2 ____

Business to consumer

Both the sellers and the buyers are business organizations

Business-to-business

_____ compromises the vast majority of Electronic Commerce volume

Business-to-business

_____ is a model in which organizations attempt to procure needed products or services from other organizations electronically

Buy-side marketplace

What is the problem with clicks-and-mortar companies

Channel conflict

What are the two major challenges fro B2C EC for sellers

Channel conflict and Order fulfillment

_________ conduct some e-commerce activities, yet their primary business is carried out in the physical world

Clicks-and-mortar organizations

Vertical exchanges are frequently owned and managed by a _______

Consortium (group of major players in an industry)

An individual sells products or services to other individuals. Major strategies include ______ and ______

Consumer-to-consumer *Auctions and classified ads

____ store your tracking history on your personal computer's hard drive that allow you to be tracked

Cookies

Electronic banking that involves conducting various banking activities from home, at a place of business, or on the road

Cyberbanking

The practice of registering or using domain names fro the purpose of profiting from the goodwill or the trademark that belongs to someone else

Cybersquatting

Extent to which the commerce has been transformed from physical to digital

Degree of digitization

In pure electronic commerce all dimensions are _____

Digital

A mobil app payment system that replace credit cards, store passwords, or drivers license

Digital wallet

______ are inputs to the manufacturing process

Direct materials

________ is the process where intermediaries (middlemen) are eliminated

Disintermediation

____ are assigned to by central nonprofit organizations that check for conflicts and possible infringement of trademarks

Domain names

The practice of using similar but not identical domain names

Domain tasting

Process of buying, selling, transferring, or exchanging products, services or information via computer networks

E-Commerce

Servicing customers, collaborating with business partners, and performing electronic transactions within an organization

E-business

Most auctions are conducted by intermediaries such as _____

Ebay

_______ increase revenues for sellers by broadening the customers base and shortening cycle time

Electronic Auctions

Allow customers to charge online payments to their credit card account and primarily used in B2C

Electronic credit cards

Alternative to catalog and television shopping where the direct sale of products and services through electronic storefronts designed around an electric catalog or auction format

Electronic retailing (e-tailing)

A web site that represents a single store

Electronic storefront

Two popular online shopping mechanins

Electronic storefronts and malls

Swipely is more effective when customers...

Enter name and e-mail

Uber has a significant problem with the ________ including the taxi industry and local authorities

Establishment

_____ lets its customers park their cars for free and then rents out the cars while they're customers are traveling

Flightcar *20 cents per mile for customers

When sellers solicit bids from many potential buyers where the highest bidder whens the item

Forward Auction *Most popular site is Ebay

The key mechanisms in the sell-side model are

Forward auctions and electronic catalogs

Needed services such as temporary help or extra office space

Functional exchange

When multiple buyers combine their orders so that they constitute a large volume and therefore attract more seller attention

Group purchasing

_______ connect buyers and sellers across many industries primarily for Indirect materials (MRO)

Horizontal exchange

Sometimes, consumers are offered _____ to receive advertising

Incentives

______ are known as middlemen

Intermediaries

_______ provide information and perform value-added services such as consulting

Intermediaries

Replacing jobs with technology results in _____

Job loss

What are the limitations of Electronic business

Lack of universally accepted standards Perceptions that EC is insecure

Smart cards are ideal for _______, which are small payments of a few dollars or less

Micropayments

A costly problem that e-commerce can cause in the airline industry is ___________

Mistake in fares

E-commerce that is conducted entirely in a wireless environment such as using cell phones to shop over the internet

Mobile commerce (m-commerce)

Almost 70% of Jumias vehicles are _______ due to traffic

Motorbikes

To compete with amazon, major retailers are adopting _______ strategy

Omni-channel

Robinhood and Scottrade are examples of ______

Online securities trading

What are the responses to spamming

Permission and viral marketing

The process of ordering and receiving goods and services

Purchasing

The B2B equivalent of electronic credit cards and settled within a week

Purchasing cards

Buying an e-bool from amazon or a software product online is an example of

Pure EC

One problem of Flightcar is

Refuses to acknowledge a difference between peer-to-peer car sharing and car rentals Competition (relay rides and Hubber)

Reverse auctions employ a _______

Request for quotation (RFQ)

_______ is the most common auction model for large purchases

Reverse

Inside the buy-side marketplace, E-procurement uses ________ particularly with group purchasing

Reverse auction

When one buyer, normally an organization, submits an RFQ for a product and then suppliers submit bids where the lowest bid wins

Reverse auction

______ is when organizations attempt to sell their products or services to other organizations electronically from their own private e-marketplace and from a third party web site

Sell-side marketplace

When shoppers visit a brick-and-mortar store to examine a product in person

Showrooming

______ contain a chip that can store a large amount of information and can be used for several purposes

Smart cards

_____ is the indiscriminate distribution of electronic ads without the permission of the reciever

Spamming

____ processes credit card transactions for merchants

Swipely

A list of e-mail addresses can be a very powerful tool because ....

The marketer can target a group of people or even individuals

_______ is an international company that provides a secure method for buyers and sellers to make digital payments anywhere on the globe

Tradecard

________ connect buyers and sellers in a one given industry

Vertical exchanges

The online word of mouth marketing where people forward messages to friends, family members, and other acquaintances

Viral marketing

Companies engaged only in electronic business are considered _____

Virtual organizations

Private exchanges have one _____ and many _____ where as public exchanges connect many ______ with many _______

buyer ; sellers sellers ; buyers

In the B2B sell-side marketplace the buyer and sellers are _____

organization

Who are major competetor to swipely

Square, chase, and heartland

A New York City Metro card is an example of _______

Stored-value money card

Allow you to store a fixed amount of prepaid money and then spend it as necessary

Stored-value money card

What are the three basic types of public exchanges

Vertical, horizontal, and functional

_______ are used primarily in B2B and take the form of paper checks

E-checks

The most common types of electronic cards are

Electronic credit cards Purchasing cards Stored-value money cards Smart cards

Collection of individual shops (electronic storefronts) grouped under a single Internet address

Electronic mall

_______ is a central, virtual market space on the Web where many buyers and many sellers can conduct e-commerce and e-business activities

Electronic marketplace

What is the Nigerian online marketplace that deliver electronics, clothes, and refrigerators to front doors

Jumia

__________ , __________, and _________ are major Electronic commerce business models

Online direct marketing (very efficient for digital products and services) Electronic tendering system Name-your-own-price (customers decide)

Purchasing a shirt at walmart online or a book from amazon is an example of

Partial EC

Combinations of digital and physical dimensions are considered

Partial electronic business

In traditional commerce, both dimensions are _____

Physical

The overarching function that describes the activities and processes to acquire goods and services

Procurement

Sellers are organizations and the buyers are individuals

Business-to-consumer EC (B2C)

Allowing employees to manage their fringe benefits and taking training classes electronically

Business-to-employee