Management Information Systems Midterm #1

The​ world's largest network is the​ ________. A. brick and mortar B. Internet C. digital firm D. intranet E. enterprise system

B. Internet

According to your​ readings, ________ was able to link external​ suppliers, which allowed it to obtain more than 70 percent of parts from outside the organization. A. TJ Maxx B. Ford C. Target D. Kodak E. McDonalds

B. Ford

Information systems can be used to create products and services that are personalized to meet a specific​ customer's requirements, termed​ __________. A. product capitalization B. product differentiation C. customer intimacy D. mass customization E. information domination

D. mass customization

Sending a copy of an airline boarding pass to your printer is an example of​ ________. A. processing B. business intelligence C. data mining D. output E. input

D. output

A collaborative business culture is characterized​ by: A. few rewards for teamwork. B. ​lower-level employees have no responsibility to improve processes. C. vertical communication channels. D. reliance on teams of employees to achieve and implement the results. E. a command and control emphasis.

D. reliance on teams of employees to achieve and implement the results.

Information systems encompass all of the following tasks regarding information EXCEPT​ ________. A. stores B. collects C. distributes D. processes E. creates data

E. creates data

The data and software tools for​ organizing, analyzing, and providing access to data to help managers and other enterprise users make more informed decisions are referred to as​ ________ systems. A. business intelligence B. transaction processing C. management information D. ​decision-support E. executive support

A. business intelligence

Using Internet technology to create an internal system is called​ a(n) ________. A. intranet B. enterprise system C. Internet D. digital firm E. brick and mortar

A. intranet

Information​ technology, especially the use of​ networks, can help firms lower the cost of​ ________, making it worthwhile for firms to contract with external suppliers instead of using internal sources. A. collective bargaining B. outsourcing management C. market participation​ (transaction costs) D. freelance outsourcing E. benefits for employees

C. market participation​ (transaction costs)

The more successfully a firm can align information technology with its business​ goals, the​ ________. A. more controlled it will be B. more high tech it will be C. more profitable it will be D. less successful it will be E. more its data will cost

C. more profitable it will be

According to the value chain​ model, sales and marketing is considered a​ ________ activity of the firm. A. support B. data mining C. primary D. business intelligence E. processing

C. primary

What type of system is used by senior management to help make decisions such as nonroutine decisions requiring​ judgment, evaluation, and​ insight? A. Customer relations management software​ (CRMS) B. Executive support system​ (ESS) C. Sales management system​ (SMS) D. Supply chain management system​ (SCMS) E. Knowledge management system​ (KMS)

B. Executive support system​ (ESS)

In the music​ industry, ________ are considered a newer substitute for​ CD-based music stores. A. records B. files C. tracks D. Internet music services E. cassettes

D. Internet music services

A key word in social business is​ ________. A. community B. growth production C. file computing systems​ (FCS) D. teamwork E. conversations

E. conversations

From the point of view of​ economics, IT changes​ ________. A. both the costs of data acquisition and the costs of information B. both the relative costs of capital and the costs of information C. too rapidly to be correctly included in a yearly budget D. neither the cost of data acquisition or the cost of information E. the costs of information but has no effect on relative costs of capital

B. both the relative costs of capital and the costs of information

The assumption that an MIS professor knows more about normalization than a student is an example of​ ________. A. organizational politics B. organizational culture C. business process D. cloud computing E. organizational statement

B. organizational culture

A job opening for someone who​ "has the ability to use analytical reasoning and relevant judgment to address customer service​ issues, as well as generate new​ ideas," would be best filled by​ a(n) ________. A. knowledge worker B. production worker C. business function D. hourly worker E. data worker

A. knowledge worker

Management information systems​ (MIS) provide​ ________. A. middle managers with reports on the​ organization's current performance B. only​ "super-user" managers with reports on the​ organization's current performance C. entry-level managers with reports on the​ organization's current performance D. only senior management with reports on the​ organization's current performance E. only consumers of a company with reports on the​ organization's current performance

A. middle managers with reports on the​ organization's current performance

A virtual company uses​ ________ to link​ people, assets, and ideas. A. networks B. enterprise systems C. synergies D. digital firms E. economics

A. networks

Because Walmart has an efficient inventory replenishing​ system, they are able to reduce​ ________ costs. A. overhead B. advertising C. database D. data E. networking

A. overhead

According to the value chain​ model, operations are considered a​ ________ of the firm. A. primary activity B. processing activity C. support activity D. business intelligence activity E. data mining activity

A. primary activity

Another name for standard operating procedures for creating goods and services is​ (are) ________. A. routines B. organizational environment C. organizational politics D. organizational culture E. rotations

A. routines

A raw fact would be considered​ ________. A. an information technology​ (IT) B. data C. a management information system​ (MIS) D. information E. an information system​ (IS)

B. data

________ includes components that​ collect, process,​ store, and distribute information to support decision making and control in a business. A. Information technology​ (IT) B. Universal Platform Services​ (UPS) C. Information systems​ (IS) D. Decision Support System​ (DSS) E. Management information systems​ (MIS)

C. Information systems​ (IS)

​________ include two organizations sharing expertise. A. Core competencies B. ​Network-based strategies C. Synergies D. Enterprise systems E. Digital firms

C. Synergies

Companies that establish a competitive advantage by having the lowest prices in an industry are using a​ ________ approach. A. customer loyalty B. product differentiation C. ​cost-leadership D. focused niche market E. ​data-driven

C. ​cost-leadership

Which of the following correctly defines the concept of​ accountability? A. A feature of systems and social institutions exists in which mechanisms are in place to determine who acted and who is responsible. B. You accept the potential​ costs, duties, and obligations for the decisions you make. C. A body of laws is in place that permits individuals to recover the damages done to them by other​ actors, systems, or organizations. D. A process in which laws are known and​ understood, and ability exists to appeal to higher authorities to ensure that the laws are applied correctly. E. A system exists to establish blame for all injustices that have occurred.

A. A feature of systems and social institutions exists in which mechanisms are in place to determine who acted and who is responsible.

Working together as a team to align a competitive strategy with the​ company's goals is an example of​ ________. A. independent analyses B. multiple resourcing C. collaboration D. production working E.

C. collaboration

Which of the following ethical principles​ states: "Take the action that produces the least harm or the least potential​ cost"? A. Slippery slope rule B. Utilitarian principle C. ​Kant's categorical imperative D. Risk aversion principle E. ​No-free-lunch rule

D. Risk aversion principle

If a cookie company uses Facebook to help it​ "listen" to its​ customers' responses to new cookie​ recipes, they are embracing​ ________. A. social business B. spreadsheets C. teams D. networks E. collaboration mix

A. social business

To identify the types of systems that provide a strategic advantage to their​ firms, select the list that contains all the questions managers should ask. A. Can we purchase an​ "off the​ shelf" system? Can we outsource the​ development? What system does our competitor​ use? B. What is the structure of the industry in which the firm is​ located? What are the​ business, firm, and industry value chains for this particular​ firm? Have we aligned IT with our business strategy and​ goals? C. What will the cost be to develop the IS​ system? Will we be able to develop in​ house? Will we use a native app or Web​ app? D. What competition is there in the industry in which the firm is​ located? What are the​ business, firm, and industry value chains for this particular​ firm? Have we aligned IT with our business strategy and​ goals? E. What products does our competitor offer that we​ offer? Can any of our value chains be​ automated? Can we use cloud​ services?

B. What is the structure of the industry in which the firm is​ located? What are the​ business, firm, and industry value chains for this particular​ firm? Have we aligned IT with our business strategy and​ goals?

Transaction processing systems​ (TPS) are information systems that are​ ________. A. often not essential to the effectiveness of an organization B. associated with the elementary activities and transactions of the organization. C. unable to help with the organizational learning within a company D. not important to the operational managers of an organization E. often not essential to the efficiency of an organization

B. associated with the elementary activities and transactions of the organization.

How do enterprise social networking tools create business​ value? A. By monitoring vendors and​ competitors' social media presence B. By monitoring employees and prospective​ employees' social media presence C. By connecting the members of an organization through​ profiles, updates, and​ notifications, similar to Facebook​ features, but tailored to internal corporate uses D. By limiting the amount of time employees can use social media while at work E. By connecting the customers of an organization through​ profiles, updates, and notifications on Facebook and Instagram

C. By connecting the members of an organization through​ profiles, updates, and​ notifications, similar to Facebook​ features, but tailored to internal corporate uses

Who is responsible for educating and training users and information systems specialists about​ security, keeping management aware of security threats and​ breakdowns, and maintaining the tools and policies chosen to implement​ security? A. Local law enforcement agency​ (LLEA) B. Chief information officer​ (CIO) C. Chief security officer​ (CSO) D. Chief data officer​ (CDO) E. Chief executive officer​ (CEO)

C. Chief security officer​ (CSO)

________ includes hardware and software an organization needs to compete in the marketplace. A. Information systems​ (IS) B. Decision Support Systems​ (DSS) C. Information technology​ (IT) D. Human Resources Networks​ (HRN) E. Management information systems​ (MIS)

C. Information technology​ (IT)

Which of the following options is a challenge to the sustainability of strategically implementing an information​ system? A. ​Network-based economies B. Willingness to collaborate on new projects across different functional business groups C. Managers who take an active role in shaping IT to the enterprise D. Coping with competitors who retaliate and copy strategic systems E. Customers and suppliers willing to learn and evolve with new technology

D. Coping with competitors who retaliate and copy strategic systems

Which of the following statements about information systems and business processes is​ correct? A. Information systems create and complete all business processes. B. Information systems are used solely as a reporting tool for sales and marketing. C. Information systems have no relation to the business process. D. Information systems may make it possible to completely change a business process. E. Information systems have caused many processes in business to be performed manually.

D. Information systems may make it possible to completely change a business process.

Which of the following is the correct classification for an organizational structure characterized as a task force organization that must respond to rapidly changing​ environments? A. Entrepreneurial structure B. Machine bureaucracy C. Divisionalized bureaucracy D. Professional bureaucracy E. Adhocracy

E. Adhocracy

Which one of the following is NOT one of the major business functions or specialized tasks performed by business organizations and supported by information​ systems? A. Finance and accounting B. Manufacturing and production C. Sales and marketing D. Human resources E. Collective bargaining

E. Collective bargaining

A web interface that presents integrated personalized business content delivered to senior managers is​ ________. A. an XBRL document B. an XML document C. an executive network D. a portal E. a​ TCP/IP

D. a portal

A(n) ________ system helps​ capture, manage, and apply the experience of the organization. A. data entry​ (DE) B. instructional technology​ (ITS) C. knowledge management​ (KM) D. management knowledge​ (MK) E. mining data​ (MD)

C. knowledge management​ (KM)

The behavioral approach to information systems includes​ ________. A. instructional technology and liberal arts B. math and education C. psychology and sociology D. computer science and management science E. statistics and fine arts

C. psychology and sociology

________ include(s) the strategy and policies for using information technology within an organization. A. IT governance B. Automatic grouping systems C. Static organizational groups D. Sociotechnical systems E. ​Sub-organizational data

A. IT governance

Businesses that collaborate and use social business often see benefits in​ productivity, quality,​ innovation, sales​ growth, and​ ________. A. systems operations B. digital library systems C. hardware and software operations D. customer service E. accounting option systems

D. customer service

Downloading a Kindle​ e-book from​ Amazon, buying a computer online at Best​ Buy, and downloading a music track from Apple​ Music, are examples of how information systems help business processes by​ ________. A. checking only a​ client's credit B. checking only the quality of a product C. implementing entirely new business models D. generating only an invoice or shipping order E. changing simultaneous steps to sequential steps

C. implementing entirely new business models

Which of the following options has drastically reduced the costs of operating and transacting on a global​ scale? A. Social network B. Value network C. Internet D. Intranet E. Extranet

C. Internet

The competitive rivalry force of the Internet is strong because it has​ ________. A. made it easier for companies to compete on price alone B. made product substitutes harder to find C. helped companies sell products that are highly differentiated D. increased the power of suppliers E. reduced the power of the customer

A. made it easier for companies to compete on price alone

Systems that focus on delivering information to support management decision making are termed​ ________? A. point of sale​ (POS) systems B. business intelligence systems C. general ledger​ (GL) systems D. forecasting systems E. transaction processing systems​ (TPS)

B. business intelligence systems

What is a web​ beacon? A. A small program that calls to browsers to visit a website B. A web program that forces users to click on a link C. Small software programs that keep a record of​ users' online clickstream D. A Google program to direct clicks to a website E. A Bing initiative to increase traffic to OneDrive

C. Small software programs that keep a record of​ users' online clickstream

In many​ companies, the information systems department is headed by​ a(n) ________. A. entry level personnel​ (ELP) B. quality control supervisor​ (QCS) C. entry level manager​ (ELM) D. chief information officer​ (CIO) E. middle range manager​ (MRM)

D. chief information officer​ (CIO)

The millions of product bar codes scanned at supermarket checkout counters every day are examples of​ ________. A. processes B. models C. output D. data E. information

D. data

Firms use​ a(n) ________ to coordinate their activities with other firms. A. intranet B. universal platform C. employee social network D. extranet E. social network

D. extranet

The power of the customer​ ________ if they have an easy time switching from one company​ (e.g., not having to pay an exit​ fee) to another. A. remains the same B. decreases C. stops D. grows E. changes over time

D. grows

A raw fact shaped into a meaningful form is​ ________. A. a management information system​ (MIS) B. an information technology​ (IT) C. an information system​ (IS) D. information E. data

D. information

A supply chain management system is considered a type of​ ________ system because it shares data across multiple organizations. A. enterprise B. external C. internal D. interorganizational E. intraorganizational

D. interorganizational

Which of the following systems would BEST support managers who focus on unique problems for which the procedure to arrive at a solution may not be fully predefined in​ advance? A. Transaction processing B. Executive support C. Business intelligence D. ​Decision-support E. Management information

D. ​Decision-support

How a company​ produces, delivers, and sells its products and services in the marketplace is called​ a(n) ________. A. business model B. systems process C. strategic business objective D. system network E. digital footprint

A. business model

A large grocery chain has implemented a solution using superwide​ angle, low-light HD cameras that enable viewing and tracking products on the shelves in real time. Which of the following options BEST describes the effect of this technology on​ business? A. Businesses are using information technology to achieve higher levels of operational efficiency. B. Businesses are using social networking tools to connect their​ employees, customers, and managers worldwide. C. Information technology allows businesses to respond rapidly to changing customer demand. D. Maintaining​ just-in-time inventory has been an important consequence of information technology in business. E. Business supply chains are a lot faster because of new information technologies.

A. Businesses are using information technology to achieve higher levels of operational efficiency.

The study of information systems is a multidisciplinary field. Which of the following lists accurately includes all of the​ disciplines? A. Management​ Science, Operations​ Research, Sociology, Computer​ Science, Environmental​ Research, Psychology B. Computer​ Science, Operations​ Research, Sociology, Management​ Science, Economics, Psychology C. Computer​ Science, Operations​ Research, Sociology, Management​ Science, Psychology D. Computer​ Science, Operations​ Research, Sociology,​ Mathematics, Economics, Psychology E. ​Psychology, Operations​ Research, Sociology, Management​ Science, Economics

B. Computer​ Science, Operations​ Research, Sociology, Management​ Science, Economics, Psychology

What is a disruptive​ technology? A. Disruptive technologies can be substitute products that perform below the standards of anything currently produced. B. Disruptive technologies simply extend the​ market, usually with unstable functionality and greater cost than existing products. C. Disruptive technologies can be substitute products that perform as well as or better than anything currently produced. In other​ cases, disruptive technologies simply extend the​ market, usually with less functionality and much less​ cost, than existing products. D. Technologies that are created by a competitor that are lowering your organizations market share. E. Technologies that do not run on your​ organization's native app.

C. Disruptive technologies can be substitute products that perform as well as or better than anything currently produced. In other​ cases, disruptive technologies simply extend the​ market, usually with less functionality and much less​ cost, than existing products.

Which statement contains business processes associated with the correct functional​ area? A. The business processes of paying​ creditors, creating financial​ statements, and producing bills of materials are in the functional area of finance and accounting. B. The business processes of hiring​ employees, selling the​ product, and evaluating​ employees' job performance are in the functional area of human resources. C. The business processes of paying​ creditors, creating financial​ statements, and managing cash accounts are in the functional area of finance and accounting. D. The business processes of assembling the​ product, checking for​ quality, and selling the product are in the functional area of manufacturing and production. E. The business processes of assembling the​ product, checking the​ quality, and identifying the customer are in the functional area of manufacturing and marketing.

C. The business processes of paying​ creditors, creating financial​ statements, and managing cash accounts are in the functional area of finance and accounting.

​A(n) ________ includes interdependent networks of​ suppliers, distributors, and outsourcing firms. A. economics model B. ​five-forces model C. business ecosystem D. network system E. database

C. business ecosystem

The logically related tasks and behaviors that companies carry out to achieve a specific outcome are called​ ________. A. database managers B. data marts C. business processes D. data mining E. business intelligences

C. business processes

Based on your​ reading, information systems help businesses compete​ ________. A. but are unrelated to competitive advantage B. but do not affect its competitive position C. but do not guarantee a successful outcome D. and provide enduring competitive advantage E. and it is easy to sustain the competitive advantages

C. but do not guarantee a successful outcome

A(n) ________, such as a​ clerk, uses data for things such as scheduling. A. hourly worker B. knowledge worker C. data worker D. production worker E. business function

C. data worker

If almost all an​ organization's significant business relationships are digitally​ enabled, it would be called​ a(n) ________. A. organizational learning company B. Internet C. digital firm D. brick and mortar E. bit firm

C. digital firm

An innovation that dramatically changes the business environment is called​ a(n) ________. A. instructional technology B. Internet C. disruptive technology D. organizational learning company E. digital firm

C. disruptive technology

Business processes that cross many different functional areas and require coordination across departments are supported by​ ________ among the participants. A. less knowledge sharing and more independent work B. more senior management that encourage loyalty C. flows of​ material, information, and knowledge D. a​ top-down company approach E. several static ways of communicating

C. flows of​ material, information, and knowledge

The information systems approach to this textbook is the​ ________. A. behavioral approach B. database approach C. sociotechnical approach D. system network approach E. technical approach

C. sociotechnical approach

Thompson Manufacturing implemented a decision support system​ (DSS) with the goal of​ ________. A. delivering comprehensive information to senior executives via a digital dashboard B. generating reports on its current performance C. understanding the impact on production schedules if sales were to double in a future month D. tracking its revenue and expenses E. presenting senior managers with data of external events through a web portal

C. understanding the impact on production schedules if sales were to double in a future month

A​ ________ consists of a networked system that can synchronize the value chains of business partners​ ________. A. value​ center; within a company B. value​ center; within an industry C. cloud computing​ system; within a company D. value​ web; within an industry E. value​ web; within a company

D. value​ web; within an industry

Which of the following is NOT a strategic objective that drives business​ firms' investment in information​ systems? A. Operational excellence B. Competitive advantage C. New​ products, services, and business models D. Improved decision making E. Intellectual property management

E. Intellectual property management

Which of the following people are responsible for designing products or services and creating new knowledge for the​ firm? A. Function workers B. Senior management C. Service workers D. Data workers E. Knowledge workers

E. Knowledge workers

Select the item below that is NOT one of the ways in which computer science contributes to the understanding of information systems. A. Methods of efficient data storage B. Methods of computation C. Methods of efficient data access D. Establishing theories of computability E. Theory of business process development

E. Theory of business process development

In most​ cases, a business ecosystem includes​ ________. A. instructional design organizations B. all equal firms C. only service companies D. only technology companies E. a few keystone firms

E. a few keystone firms

An extranet is a system that shares data​ ________. A. within an​ organization's accounting area B. within a single home C. within an organization D. within an​ organization's productions area E. across multiple organizations

E. across multiple organizations

A handheld scanner is used to capture bar codes on the tickets collected at a sports event. The scanning action is considered​ ________. A. business intelligence B. processing C. data mining D. an output E. an input

E. an input

A collection of routines for producing goods and services is called​ a(n) ________. A. routines B. organizational culture C. organizational politics D. organizational statement E. business process

E. business process

Customer relationship management includes​ ________. A. human resources applications B. manufacturing applications C. operations applications D. accounting applications E. customer support applications

E. customer support applications

Information systems can​ ________ the organization by empowering​ lower-level employees. A. heighten B. hinder C. reduce D. establish E. flatten

E. flatten

The observation that IT broadens the distribution of​ information, empowers​ lower-level employees, and increases management efficiency is an example of the​ _____________ effect of information technology on organizations. A. vertical integration B. contract nexus C. economic agency D. transaction costs E. organizational and behavioral

E. organizational and behavioral

Select the answer that lists all of the business benefits of collaboration and social business. A. ​Productivity, quality,​ innovation, customer​ retention, and financial performance B. ​Productivity, quantity,​ innovation, customer​ service, and financial performance C. ​Productivity, quality,​ innovation, and financial performance D. ​Productivity, quality, customer​ service, and financial performance E. ​Productivity, quality,​ innovation, customer​ service, and financial performance

E. ​Productivity, quality,​ innovation, customer​ service, and financial performance

A​ powerful, current example of a rapidly expanding ecosystem is the mobile Internet platform. In this ecosystem there are four​ industries; select the answer that identifies them. A. Device​ makers, wireless telecommunication​ firms, independent software applications​ providers, and Internet service providers B. Device​ retailers, wireless telecommunication​ firms, independent software applications​ providers, and Internet service providers C. Device​ makers, wireless telecommunication​ firms, open source applications​ providers, and Internet service providers D. Device​ owners, wired telecommunication​ firms, software​ providers, and​ Wi-Fi providers E. Device​ makers, Wi-Fi​ providers, independent software applications​ providers, and Internet service providers

A. Device​ makers, wireless telecommunication​ firms, independent software applications​ providers, and Internet service providers

What is computer vision​ syndrome? A. Eyestrain related to display screen use in various computing devices B. Stress caused by the​ ever-changing OS's of​ users' preferred devices C. Legal terminology for strain incurred on a​ device's camera D. Strain on​ device's circuits caused by using apps not designed for the​ device's OS E. The strain on the Internet caused by the increase in users over the past 20 years

A. Eyestrain related to display screen use in various computing devices

Which answer contains the correct list of moral dimensions of the Information​ Age? A. Information rights and​ obligations, property rights and​ obligations, accountability and​ control, system​ quality, quality of life B. Internet​ rights, property rights and​ obligations, accountability and​ control, system​ quality, quality of life C. Property rights and​ obligations, accountability and​ control, system​ quality, quality of life D. Information rights and​ obligations, property rights and​ obligations, system​ quality, quality of life E. Information rights and​ obligations, property rights and​ obligations, accountability and​ control, system quality

A. Information rights and​ obligations, property rights and​ obligations, accountability and​ control, system​ quality, quality of life

A display that presents graphs and charts of key performance indicators on a single screen for managing a company is called a​ ________. A. digital dashboard B. display server system C. bar graphing system D. pie charting system E. senior management display system

A. digital dashboard

Although software bugs and facility catastrophes are likely to be widely reported in the​ press, by far the most common source of business system failure is​ ________. A. power outages B. data quality C. natural disaster D. government intervention E. hackers

B. data quality

Which of the following statements is NOT accurate regarding how information systems are transforming​ business? A. In​ 2019, global spending on information technology and information technology services was nearly​ $8.3 billion. B. By early​ 2020, Netflix had attracted more than 167 million subscribers worldwide to the Internet TV revolution. C. ​E-commerce sales worldwide amounted to nearly​ $3.6 trillion 2019. D. Businesses are starting to use social networking tools to connect to their​ employees, customers, and managers worldwide. E. Mobile retail​ e-commerce approached​ $300 billion in 2020​ (and is growing more than 20 percent a​ year).

A. In​ 2019, global spending on information technology and information technology services was nearly​ $8.3 billion.

The technical approach to information systems includes​ ________. A. math and education B. computer science and management science C. instructional technology and liberal arts D. psychology and sociology E. statistics and fine arts

B. computer science and management science

FIP is a set of principles governing the collection and use of​ ________. A. information about other countries B. information about individuals C. financial institution policies D. files from the Internet that are private E. private funds collected on the Internet

B. information about individuals

A company that produces a new​ low-cost product based on improved decision making has likely achieved​ a(n) ________. A. absolute advantage B. strategic business objective C. business ownership D. database E. business expense

B. strategic business objective

_________ help businesses become more efficient by integrating functional business processes into a single information system that spans all business areas. A. Human resource systems​ (HRS) B. Enterprise resource planning​ (ERP) systems C. Customer service applications​ (CSA) D. Quality control applications​ (QCA) E. Data display systems​ (DDS)

B. Enterprise resource planning​ (ERP) systems

Which of the following options increases the strength of the market entrant​ force? A. An increase in the cost of necessary equipment B. The availability of a younger workforce with the necessary knowledge and skills at an advantageous cost C. An increase in the government or local regulations that govern an industry D. High customer loyalty toward existing businesses E. An industry with highly competitive rivals with very low profit margins

B. The availability of a younger workforce with the necessary knowledge and skills at an advantageous cost

Which answer best describes what the information systems department is responsible for​ maintaining? A. The information systems department is not responsible for maintenance. B. The information systems department is responsible for maintaining the​ hardware, software, data​ storage, and networks that comprise the​ firm's IT infrastructure. C. The information systems department is responsible for maintaining the software of the​ firm's IT infrastructure. D. The information systems department is responsible for maintaining the databases that comprise the​ firm's IT data infrastructure. E. The information systems department is responsible for maintaining the data storage and networks that comprise the​ firm's IT infrastructure.

B. The information systems department is responsible for maintaining the​ hardware, software, data​ storage, and networks that comprise the​ firm's IT infrastructure.

In​ 2019, global spending on information technology and information technology services was nearly​ _______. A. ​$3.8 billion B. ​$3.8 trillion C. ​$8.3 billion D. ​$3.8 million E. ​$8.3 million

B. ​$3.8 trillion

According to the value chain​ model, employee​ recruiting, hiring, and training are considered a​ __________ activity of the firm. A. data mining B. primary C. support D. processing E. business intelligence

C. support

According to the value chain​ model, technology is considered a​ ________ of the firm. A. primary activity B. processing activity C. support activity D. data mining activity E. business intelligence activity

C. support activity

Ethical issues in information systems have been given new urgency by​ ________. A. the number of unauthorized virtual visitors to the United States B. the dot com bubble C. the rise of the Internet and electronic commerce D. Facebook and Instagram. E. credit card companies facing millions in loses

C. the rise of the Internet and electronic commerce

Which of the following is NOT an example of a​ company's transaction processing​ system? A. ​Amazon.com's payroll records B. Delta flight reservation system C. ​Walmart's internal email system D. Marriott reservation system E. UPS package tracking system

C. ​Walmart's internal email system

Nike sells customized sneakers through NIKE BY YOU to establish​ ________. A. organizational culture B. suppliers C. ​low-cost leadership D. organizational politics E. product differentiation

E. product differentiation

Which of the following enables a​ company's business processes to be a source of competitive​ strength? A. Business processes that are not aligned with the​ company's business strategy B. Business processes that are identical to a​ competitor's business processes C. Business processes that impede the​ company's responsiveness to competitive changes D. Business processes that allow the company to innovate or execute better than its rivals E. Business processes that have not improved efficiency

D. Business processes that allow the company to innovate or execute better than its rivals

________ deals with both behavioral and technical issues regarding information​ systems, and focuses on the​ development, use, and impact of systems by managers and employees. A. Data B. Information technology​ (IT) C. Information D. Management information systems​ (MIS) E. Information systems​ (IS)

D. Management information systems​ (MIS)

Functional information systems that operate independently of one another are becoming a thing of the past because​ ________. A. cloud computing​ isn't effective B. social dynamics in the company are static C. hardware is difficult to purchase D. they make sharing information across functional systems difficult E. spreadsheets are too cumbersome to maintain

D. they make sharing information across functional systems difficult