Management Information Systems Midterm #1
The world's largest network is the ________. A. brick and mortar B. Internet C. digital firm D. intranet E. enterprise system
B. Internet
According to your readings, ________ was able to link external suppliers, which allowed it to obtain more than 70 percent of parts from outside the organization. A. TJ Maxx B. Ford C. Target D. Kodak E. McDonalds
B. Ford
Information systems can be used to create products and services that are personalized to meet a specific customer's requirements, termed __________. A. product capitalization B. product differentiation C. customer intimacy D. mass customization E. information domination
D. mass customization
Sending a copy of an airline boarding pass to your printer is an example of ________. A. processing B. business intelligence C. data mining D. output E. input
D. output
A collaborative business culture is characterized by: A. few rewards for teamwork. B. lower-level employees have no responsibility to improve processes. C. vertical communication channels. D. reliance on teams of employees to achieve and implement the results. E. a command and control emphasis.
D. reliance on teams of employees to achieve and implement the results.
Information systems encompass all of the following tasks regarding information EXCEPT ________. A. stores B. collects C. distributes D. processes E. creates data
E. creates data
The data and software tools for organizing, analyzing, and providing access to data to help managers and other enterprise users make more informed decisions are referred to as ________ systems. A. business intelligence B. transaction processing C. management information D. decision-support E. executive support
A. business intelligence
Using Internet technology to create an internal system is called a(n) ________. A. intranet B. enterprise system C. Internet D. digital firm E. brick and mortar
A. intranet
Information technology, especially the use of networks, can help firms lower the cost of ________, making it worthwhile for firms to contract with external suppliers instead of using internal sources. A. collective bargaining B. outsourcing management C. market participation (transaction costs) D. freelance outsourcing E. benefits for employees
C. market participation (transaction costs)
The more successfully a firm can align information technology with its business goals, the ________. A. more controlled it will be B. more high tech it will be C. more profitable it will be D. less successful it will be E. more its data will cost
C. more profitable it will be
According to the value chain model, sales and marketing is considered a ________ activity of the firm. A. support B. data mining C. primary D. business intelligence E. processing
C. primary
What type of system is used by senior management to help make decisions such as nonroutine decisions requiring judgment, evaluation, and insight? A. Customer relations management software (CRMS) B. Executive support system (ESS) C. Sales management system (SMS) D. Supply chain management system (SCMS) E. Knowledge management system (KMS)
B. Executive support system (ESS)
In the music industry, ________ are considered a newer substitute for CD-based music stores. A. records B. files C. tracks D. Internet music services E. cassettes
D. Internet music services
A key word in social business is ________. A. community B. growth production C. file computing systems (FCS) D. teamwork E. conversations
E. conversations
From the point of view of economics, IT changes ________. A. both the costs of data acquisition and the costs of information B. both the relative costs of capital and the costs of information C. too rapidly to be correctly included in a yearly budget D. neither the cost of data acquisition or the cost of information E. the costs of information but has no effect on relative costs of capital
B. both the relative costs of capital and the costs of information
The assumption that an MIS professor knows more about normalization than a student is an example of ________. A. organizational politics B. organizational culture C. business process D. cloud computing E. organizational statement
B. organizational culture
A job opening for someone who "has the ability to use analytical reasoning and relevant judgment to address customer service issues, as well as generate new ideas," would be best filled by a(n) ________. A. knowledge worker B. production worker C. business function D. hourly worker E. data worker
A. knowledge worker
Management information systems (MIS) provide ________. A. middle managers with reports on the organization's current performance B. only "super-user" managers with reports on the organization's current performance C. entry-level managers with reports on the organization's current performance D. only senior management with reports on the organization's current performance E. only consumers of a company with reports on the organization's current performance
A. middle managers with reports on the organization's current performance
A virtual company uses ________ to link people, assets, and ideas. A. networks B. enterprise systems C. synergies D. digital firms E. economics
A. networks
Because Walmart has an efficient inventory replenishing system, they are able to reduce ________ costs. A. overhead B. advertising C. database D. data E. networking
A. overhead
According to the value chain model, operations are considered a ________ of the firm. A. primary activity B. processing activity C. support activity D. business intelligence activity E. data mining activity
A. primary activity
Another name for standard operating procedures for creating goods and services is (are) ________. A. routines B. organizational environment C. organizational politics D. organizational culture E. rotations
A. routines
A raw fact would be considered ________. A. an information technology (IT) B. data C. a management information system (MIS) D. information E. an information system (IS)
B. data
________ includes components that collect, process, store, and distribute information to support decision making and control in a business. A. Information technology (IT) B. Universal Platform Services (UPS) C. Information systems (IS) D. Decision Support System (DSS) E. Management information systems (MIS)
C. Information systems (IS)
________ include two organizations sharing expertise. A. Core competencies B. Network-based strategies C. Synergies D. Enterprise systems E. Digital firms
C. Synergies
Companies that establish a competitive advantage by having the lowest prices in an industry are using a ________ approach. A. customer loyalty B. product differentiation C. cost-leadership D. focused niche market E. data-driven
C. cost-leadership
Which of the following correctly defines the concept of accountability? A. A feature of systems and social institutions exists in which mechanisms are in place to determine who acted and who is responsible. B. You accept the potential costs, duties, and obligations for the decisions you make. C. A body of laws is in place that permits individuals to recover the damages done to them by other actors, systems, or organizations. D. A process in which laws are known and understood, and ability exists to appeal to higher authorities to ensure that the laws are applied correctly. E. A system exists to establish blame for all injustices that have occurred.
A. A feature of systems and social institutions exists in which mechanisms are in place to determine who acted and who is responsible.
Working together as a team to align a competitive strategy with the company's goals is an example of ________. A. independent analyses B. multiple resourcing C. collaboration D. production working E.
C. collaboration
Which of the following ethical principles states: "Take the action that produces the least harm or the least potential cost"? A. Slippery slope rule B. Utilitarian principle C. Kant's categorical imperative D. Risk aversion principle E. No-free-lunch rule
D. Risk aversion principle
If a cookie company uses Facebook to help it "listen" to its customers' responses to new cookie recipes, they are embracing ________. A. social business B. spreadsheets C. teams D. networks E. collaboration mix
A. social business
To identify the types of systems that provide a strategic advantage to their firms, select the list that contains all the questions managers should ask. A. Can we purchase an "off the shelf" system? Can we outsource the development? What system does our competitor use? B. What is the structure of the industry in which the firm is located? What are the business, firm, and industry value chains for this particular firm? Have we aligned IT with our business strategy and goals? C. What will the cost be to develop the IS system? Will we be able to develop in house? Will we use a native app or Web app? D. What competition is there in the industry in which the firm is located? What are the business, firm, and industry value chains for this particular firm? Have we aligned IT with our business strategy and goals? E. What products does our competitor offer that we offer? Can any of our value chains be automated? Can we use cloud services?
B. What is the structure of the industry in which the firm is located? What are the business, firm, and industry value chains for this particular firm? Have we aligned IT with our business strategy and goals?
Transaction processing systems (TPS) are information systems that are ________. A. often not essential to the effectiveness of an organization B. associated with the elementary activities and transactions of the organization. C. unable to help with the organizational learning within a company D. not important to the operational managers of an organization E. often not essential to the efficiency of an organization
B. associated with the elementary activities and transactions of the organization.
How do enterprise social networking tools create business value? A. By monitoring vendors and competitors' social media presence B. By monitoring employees and prospective employees' social media presence C. By connecting the members of an organization through profiles, updates, and notifications, similar to Facebook features, but tailored to internal corporate uses D. By limiting the amount of time employees can use social media while at work E. By connecting the customers of an organization through profiles, updates, and notifications on Facebook and Instagram
C. By connecting the members of an organization through profiles, updates, and notifications, similar to Facebook features, but tailored to internal corporate uses
Who is responsible for educating and training users and information systems specialists about security, keeping management aware of security threats and breakdowns, and maintaining the tools and policies chosen to implement security? A. Local law enforcement agency (LLEA) B. Chief information officer (CIO) C. Chief security officer (CSO) D. Chief data officer (CDO) E. Chief executive officer (CEO)
C. Chief security officer (CSO)
________ includes hardware and software an organization needs to compete in the marketplace. A. Information systems (IS) B. Decision Support Systems (DSS) C. Information technology (IT) D. Human Resources Networks (HRN) E. Management information systems (MIS)
C. Information technology (IT)
Which of the following options is a challenge to the sustainability of strategically implementing an information system? A. Network-based economies B. Willingness to collaborate on new projects across different functional business groups C. Managers who take an active role in shaping IT to the enterprise D. Coping with competitors who retaliate and copy strategic systems E. Customers and suppliers willing to learn and evolve with new technology
D. Coping with competitors who retaliate and copy strategic systems
Which of the following statements about information systems and business processes is correct? A. Information systems create and complete all business processes. B. Information systems are used solely as a reporting tool for sales and marketing. C. Information systems have no relation to the business process. D. Information systems may make it possible to completely change a business process. E. Information systems have caused many processes in business to be performed manually.
D. Information systems may make it possible to completely change a business process.
Which of the following is the correct classification for an organizational structure characterized as a task force organization that must respond to rapidly changing environments? A. Entrepreneurial structure B. Machine bureaucracy C. Divisionalized bureaucracy D. Professional bureaucracy E. Adhocracy
E. Adhocracy
Which one of the following is NOT one of the major business functions or specialized tasks performed by business organizations and supported by information systems? A. Finance and accounting B. Manufacturing and production C. Sales and marketing D. Human resources E. Collective bargaining
E. Collective bargaining
A web interface that presents integrated personalized business content delivered to senior managers is ________. A. an XBRL document B. an XML document C. an executive network D. a portal E. a TCP/IP
D. a portal
A(n) ________ system helps capture, manage, and apply the experience of the organization. A. data entry (DE) B. instructional technology (ITS) C. knowledge management (KM) D. management knowledge (MK) E. mining data (MD)
C. knowledge management (KM)
The behavioral approach to information systems includes ________. A. instructional technology and liberal arts B. math and education C. psychology and sociology D. computer science and management science E. statistics and fine arts
C. psychology and sociology
________ include(s) the strategy and policies for using information technology within an organization. A. IT governance B. Automatic grouping systems C. Static organizational groups D. Sociotechnical systems E. Sub-organizational data
A. IT governance
Businesses that collaborate and use social business often see benefits in productivity, quality, innovation, sales growth, and ________. A. systems operations B. digital library systems C. hardware and software operations D. customer service E. accounting option systems
D. customer service
Downloading a Kindle e-book from Amazon, buying a computer online at Best Buy, and downloading a music track from Apple Music, are examples of how information systems help business processes by ________. A. checking only a client's credit B. checking only the quality of a product C. implementing entirely new business models D. generating only an invoice or shipping order E. changing simultaneous steps to sequential steps
C. implementing entirely new business models
Which of the following options has drastically reduced the costs of operating and transacting on a global scale? A. Social network B. Value network C. Internet D. Intranet E. Extranet
C. Internet
The competitive rivalry force of the Internet is strong because it has ________. A. made it easier for companies to compete on price alone B. made product substitutes harder to find C. helped companies sell products that are highly differentiated D. increased the power of suppliers E. reduced the power of the customer
A. made it easier for companies to compete on price alone
Systems that focus on delivering information to support management decision making are termed ________? A. point of sale (POS) systems B. business intelligence systems C. general ledger (GL) systems D. forecasting systems E. transaction processing systems (TPS)
B. business intelligence systems
What is a web beacon? A. A small program that calls to browsers to visit a website B. A web program that forces users to click on a link C. Small software programs that keep a record of users' online clickstream D. A Google program to direct clicks to a website E. A Bing initiative to increase traffic to OneDrive
C. Small software programs that keep a record of users' online clickstream
In many companies, the information systems department is headed by a(n) ________. A. entry level personnel (ELP) B. quality control supervisor (QCS) C. entry level manager (ELM) D. chief information officer (CIO) E. middle range manager (MRM)
D. chief information officer (CIO)
The millions of product bar codes scanned at supermarket checkout counters every day are examples of ________. A. processes B. models C. output D. data E. information
D. data
Firms use a(n) ________ to coordinate their activities with other firms. A. intranet B. universal platform C. employee social network D. extranet E. social network
D. extranet
The power of the customer ________ if they have an easy time switching from one company (e.g., not having to pay an exit fee) to another. A. remains the same B. decreases C. stops D. grows E. changes over time
D. grows
A raw fact shaped into a meaningful form is ________. A. a management information system (MIS) B. an information technology (IT) C. an information system (IS) D. information E. data
D. information
A supply chain management system is considered a type of ________ system because it shares data across multiple organizations. A. enterprise B. external C. internal D. interorganizational E. intraorganizational
D. interorganizational
Which of the following systems would BEST support managers who focus on unique problems for which the procedure to arrive at a solution may not be fully predefined in advance? A. Transaction processing B. Executive support C. Business intelligence D. Decision-support E. Management information
D. Decision-support
How a company produces, delivers, and sells its products and services in the marketplace is called a(n) ________. A. business model B. systems process C. strategic business objective D. system network E. digital footprint
A. business model
A large grocery chain has implemented a solution using superwide angle, low-light HD cameras that enable viewing and tracking products on the shelves in real time. Which of the following options BEST describes the effect of this technology on business? A. Businesses are using information technology to achieve higher levels of operational efficiency. B. Businesses are using social networking tools to connect their employees, customers, and managers worldwide. C. Information technology allows businesses to respond rapidly to changing customer demand. D. Maintaining just-in-time inventory has been an important consequence of information technology in business. E. Business supply chains are a lot faster because of new information technologies.
A. Businesses are using information technology to achieve higher levels of operational efficiency.
The study of information systems is a multidisciplinary field. Which of the following lists accurately includes all of the disciplines? A. Management Science, Operations Research, Sociology, Computer Science, Environmental Research, Psychology B. Computer Science, Operations Research, Sociology, Management Science, Economics, Psychology C. Computer Science, Operations Research, Sociology, Management Science, Psychology D. Computer Science, Operations Research, Sociology, Mathematics, Economics, Psychology E. Psychology, Operations Research, Sociology, Management Science, Economics
B. Computer Science, Operations Research, Sociology, Management Science, Economics, Psychology
What is a disruptive technology? A. Disruptive technologies can be substitute products that perform below the standards of anything currently produced. B. Disruptive technologies simply extend the market, usually with unstable functionality and greater cost than existing products. C. Disruptive technologies can be substitute products that perform as well as or better than anything currently produced. In other cases, disruptive technologies simply extend the market, usually with less functionality and much less cost, than existing products. D. Technologies that are created by a competitor that are lowering your organizations market share. E. Technologies that do not run on your organization's native app.
C. Disruptive technologies can be substitute products that perform as well as or better than anything currently produced. In other cases, disruptive technologies simply extend the market, usually with less functionality and much less cost, than existing products.
Which statement contains business processes associated with the correct functional area? A. The business processes of paying creditors, creating financial statements, and producing bills of materials are in the functional area of finance and accounting. B. The business processes of hiring employees, selling the product, and evaluating employees' job performance are in the functional area of human resources. C. The business processes of paying creditors, creating financial statements, and managing cash accounts are in the functional area of finance and accounting. D. The business processes of assembling the product, checking for quality, and selling the product are in the functional area of manufacturing and production. E. The business processes of assembling the product, checking the quality, and identifying the customer are in the functional area of manufacturing and marketing.
C. The business processes of paying creditors, creating financial statements, and managing cash accounts are in the functional area of finance and accounting.
A(n) ________ includes interdependent networks of suppliers, distributors, and outsourcing firms. A. economics model B. five-forces model C. business ecosystem D. network system E. database
C. business ecosystem
The logically related tasks and behaviors that companies carry out to achieve a specific outcome are called ________. A. database managers B. data marts C. business processes D. data mining E. business intelligences
C. business processes
Based on your reading, information systems help businesses compete ________. A. but are unrelated to competitive advantage B. but do not affect its competitive position C. but do not guarantee a successful outcome D. and provide enduring competitive advantage E. and it is easy to sustain the competitive advantages
C. but do not guarantee a successful outcome
A(n) ________, such as a clerk, uses data for things such as scheduling. A. hourly worker B. knowledge worker C. data worker D. production worker E. business function
C. data worker
If almost all an organization's significant business relationships are digitally enabled, it would be called a(n) ________. A. organizational learning company B. Internet C. digital firm D. brick and mortar E. bit firm
C. digital firm
An innovation that dramatically changes the business environment is called a(n) ________. A. instructional technology B. Internet C. disruptive technology D. organizational learning company E. digital firm
C. disruptive technology
Business processes that cross many different functional areas and require coordination across departments are supported by ________ among the participants. A. less knowledge sharing and more independent work B. more senior management that encourage loyalty C. flows of material, information, and knowledge D. a top-down company approach E. several static ways of communicating
C. flows of material, information, and knowledge
The information systems approach to this textbook is the ________. A. behavioral approach B. database approach C. sociotechnical approach D. system network approach E. technical approach
C. sociotechnical approach
Thompson Manufacturing implemented a decision support system (DSS) with the goal of ________. A. delivering comprehensive information to senior executives via a digital dashboard B. generating reports on its current performance C. understanding the impact on production schedules if sales were to double in a future month D. tracking its revenue and expenses E. presenting senior managers with data of external events through a web portal
C. understanding the impact on production schedules if sales were to double in a future month
A ________ consists of a networked system that can synchronize the value chains of business partners ________. A. value center; within a company B. value center; within an industry C. cloud computing system; within a company D. value web; within an industry E. value web; within a company
D. value web; within an industry
Which of the following is NOT a strategic objective that drives business firms' investment in information systems? A. Operational excellence B. Competitive advantage C. New products, services, and business models D. Improved decision making E. Intellectual property management
E. Intellectual property management
Which of the following people are responsible for designing products or services and creating new knowledge for the firm? A. Function workers B. Senior management C. Service workers D. Data workers E. Knowledge workers
E. Knowledge workers
Select the item below that is NOT one of the ways in which computer science contributes to the understanding of information systems. A. Methods of efficient data storage B. Methods of computation C. Methods of efficient data access D. Establishing theories of computability E. Theory of business process development
E. Theory of business process development
In most cases, a business ecosystem includes ________. A. instructional design organizations B. all equal firms C. only service companies D. only technology companies E. a few keystone firms
E. a few keystone firms
An extranet is a system that shares data ________. A. within an organization's accounting area B. within a single home C. within an organization D. within an organization's productions area E. across multiple organizations
E. across multiple organizations
A handheld scanner is used to capture bar codes on the tickets collected at a sports event. The scanning action is considered ________. A. business intelligence B. processing C. data mining D. an output E. an input
E. an input
A collection of routines for producing goods and services is called a(n) ________. A. routines B. organizational culture C. organizational politics D. organizational statement E. business process
E. business process
Customer relationship management includes ________. A. human resources applications B. manufacturing applications C. operations applications D. accounting applications E. customer support applications
E. customer support applications
Information systems can ________ the organization by empowering lower-level employees. A. heighten B. hinder C. reduce D. establish E. flatten
E. flatten
The observation that IT broadens the distribution of information, empowers lower-level employees, and increases management efficiency is an example of the _____________ effect of information technology on organizations. A. vertical integration B. contract nexus C. economic agency D. transaction costs E. organizational and behavioral
E. organizational and behavioral
Select the answer that lists all of the business benefits of collaboration and social business. A. Productivity, quality, innovation, customer retention, and financial performance B. Productivity, quantity, innovation, customer service, and financial performance C. Productivity, quality, innovation, and financial performance D. Productivity, quality, customer service, and financial performance E. Productivity, quality, innovation, customer service, and financial performance
E. Productivity, quality, innovation, customer service, and financial performance
A powerful, current example of a rapidly expanding ecosystem is the mobile Internet platform. In this ecosystem there are four industries; select the answer that identifies them. A. Device makers, wireless telecommunication firms, independent software applications providers, and Internet service providers B. Device retailers, wireless telecommunication firms, independent software applications providers, and Internet service providers C. Device makers, wireless telecommunication firms, open source applications providers, and Internet service providers D. Device owners, wired telecommunication firms, software providers, and Wi-Fi providers E. Device makers, Wi-Fi providers, independent software applications providers, and Internet service providers
A. Device makers, wireless telecommunication firms, independent software applications providers, and Internet service providers
What is computer vision syndrome? A. Eyestrain related to display screen use in various computing devices B. Stress caused by the ever-changing OS's of users' preferred devices C. Legal terminology for strain incurred on a device's camera D. Strain on device's circuits caused by using apps not designed for the device's OS E. The strain on the Internet caused by the increase in users over the past 20 years
A. Eyestrain related to display screen use in various computing devices
Which answer contains the correct list of moral dimensions of the Information Age? A. Information rights and obligations, property rights and obligations, accountability and control, system quality, quality of life B. Internet rights, property rights and obligations, accountability and control, system quality, quality of life C. Property rights and obligations, accountability and control, system quality, quality of life D. Information rights and obligations, property rights and obligations, system quality, quality of life E. Information rights and obligations, property rights and obligations, accountability and control, system quality
A. Information rights and obligations, property rights and obligations, accountability and control, system quality, quality of life
A display that presents graphs and charts of key performance indicators on a single screen for managing a company is called a ________. A. digital dashboard B. display server system C. bar graphing system D. pie charting system E. senior management display system
A. digital dashboard
Although software bugs and facility catastrophes are likely to be widely reported in the press, by far the most common source of business system failure is ________. A. power outages B. data quality C. natural disaster D. government intervention E. hackers
B. data quality
Which of the following statements is NOT accurate regarding how information systems are transforming business? A. In 2019, global spending on information technology and information technology services was nearly $8.3 billion. B. By early 2020, Netflix had attracted more than 167 million subscribers worldwide to the Internet TV revolution. C. E-commerce sales worldwide amounted to nearly $3.6 trillion 2019. D. Businesses are starting to use social networking tools to connect to their employees, customers, and managers worldwide. E. Mobile retail e-commerce approached $300 billion in 2020 (and is growing more than 20 percent a year).
A. In 2019, global spending on information technology and information technology services was nearly $8.3 billion.
The technical approach to information systems includes ________. A. math and education B. computer science and management science C. instructional technology and liberal arts D. psychology and sociology E. statistics and fine arts
B. computer science and management science
FIP is a set of principles governing the collection and use of ________. A. information about other countries B. information about individuals C. financial institution policies D. files from the Internet that are private E. private funds collected on the Internet
B. information about individuals
A company that produces a new low-cost product based on improved decision making has likely achieved a(n) ________. A. absolute advantage B. strategic business objective C. business ownership D. database E. business expense
B. strategic business objective
_________ help businesses become more efficient by integrating functional business processes into a single information system that spans all business areas. A. Human resource systems (HRS) B. Enterprise resource planning (ERP) systems C. Customer service applications (CSA) D. Quality control applications (QCA) E. Data display systems (DDS)
B. Enterprise resource planning (ERP) systems
Which of the following options increases the strength of the market entrant force? A. An increase in the cost of necessary equipment B. The availability of a younger workforce with the necessary knowledge and skills at an advantageous cost C. An increase in the government or local regulations that govern an industry D. High customer loyalty toward existing businesses E. An industry with highly competitive rivals with very low profit margins
B. The availability of a younger workforce with the necessary knowledge and skills at an advantageous cost
Which answer best describes what the information systems department is responsible for maintaining? A. The information systems department is not responsible for maintenance. B. The information systems department is responsible for maintaining the hardware, software, data storage, and networks that comprise the firm's IT infrastructure. C. The information systems department is responsible for maintaining the software of the firm's IT infrastructure. D. The information systems department is responsible for maintaining the databases that comprise the firm's IT data infrastructure. E. The information systems department is responsible for maintaining the data storage and networks that comprise the firm's IT infrastructure.
B. The information systems department is responsible for maintaining the hardware, software, data storage, and networks that comprise the firm's IT infrastructure.
In 2019, global spending on information technology and information technology services was nearly _______. A. $3.8 billion B. $3.8 trillion C. $8.3 billion D. $3.8 million E. $8.3 million
B. $3.8 trillion
According to the value chain model, employee recruiting, hiring, and training are considered a __________ activity of the firm. A. data mining B. primary C. support D. processing E. business intelligence
C. support
According to the value chain model, technology is considered a ________ of the firm. A. primary activity B. processing activity C. support activity D. data mining activity E. business intelligence activity
C. support activity
Ethical issues in information systems have been given new urgency by ________. A. the number of unauthorized virtual visitors to the United States B. the dot com bubble C. the rise of the Internet and electronic commerce D. Facebook and Instagram. E. credit card companies facing millions in loses
C. the rise of the Internet and electronic commerce
Which of the following is NOT an example of a company's transaction processing system? A. Amazon.com's payroll records B. Delta flight reservation system C. Walmart's internal email system D. Marriott reservation system E. UPS package tracking system
C. Walmart's internal email system
Nike sells customized sneakers through NIKE BY YOU to establish ________. A. organizational culture B. suppliers C. low-cost leadership D. organizational politics E. product differentiation
E. product differentiation
Which of the following enables a company's business processes to be a source of competitive strength? A. Business processes that are not aligned with the company's business strategy B. Business processes that are identical to a competitor's business processes C. Business processes that impede the company's responsiveness to competitive changes D. Business processes that allow the company to innovate or execute better than its rivals E. Business processes that have not improved efficiency
D. Business processes that allow the company to innovate or execute better than its rivals
________ deals with both behavioral and technical issues regarding information systems, and focuses on the development, use, and impact of systems by managers and employees. A. Data B. Information technology (IT) C. Information D. Management information systems (MIS) E. Information systems (IS)
D. Management information systems (MIS)
Functional information systems that operate independently of one another are becoming a thing of the past because ________. A. cloud computing isn't effective B. social dynamics in the company are static C. hardware is difficult to purchase D. they make sharing information across functional systems difficult E. spreadsheets are too cumbersome to maintain
D. they make sharing information across functional systems difficult